front desk agent

housekeeper

night auditor

breakfast attendant

hotel housekeeper

La Quinta Inns & Suites

My coworkers are one of my favorite aspects of this job. They are friendly, and open. They can also be very entertaining- there’s lots of kidding around, so if you can’t take a joke, you are in the wrong place. There is also workplace drama, if you choose to involve yourself with such things (I don’t).
 The work is not hard. I haven’t yet been asked to design a rocket, or do open heart surgery. But the job itself can be stressful. It’s customer service after all.  We are here to please everyone, even if we all know that this is impossible. I will tell you right now - if you know that you have any issues with anxiety, this may not be an ideal line of work for you. This can be a very anxiety inducing industry, and I guarantee you that you will be in a situation(s) that will be difficult to process emotionally. We work with the public, and sometimes people can be unpredictable. Customer’s are frequently unkind to people in service capacities, and you have to be able to work through that, as though it does not bother you (even if it does). I’ve seen many adults brought to tears by the cruelty of some customers. 
But the work has the potential to be mentally stimulating. There are endless problems to solve, and triage. That is the essence of what we do here. If you are good at thinking independently you will do well. Multitasking skills are highly useful also.
The owners are very nice. They are down to earth and approachable. And also some of the most generous people you will ever meet. I have only good things to say about them. 
Here are my tips for you to succeed here….1. Arrive for your interview on time, and in business casual attire, regardless of the position you are seeking. 2. Have a resume prepared, even a simple one. 3. Actually be available to work when you say you are. Don’t say in the interview that you can  work 2nd and 3rd shift, then suddenly require evenings free right after being hired. 4. Be able to work weekends. This is a 24/7 operation. 5. Take Notes. I can not stress that enough. Please, for the love of all that you find holy, take thorough notes while you are in training here. There is absolutely no way to just “remember” all of what your are taught in training, and you definitely will need your notes to guide you when you are finally on your own. 6. Be reliable, and try not to make a habit of being late/absent. Every employee is important, and their contribution is necessary not only to the business, but to one’s coworkers. Management is very understanding here, and it’s okay to be human, but one person’s absence does affect everyone else on the schedule, so just keep that in mind. 7. Be able to work cooperatively with others, both in and outside of your department, to get the job done.  8. Maintain a good work ethic. Though it can be a laid back place to work, it won’t do you any favors in the long run to “relax” into the job & stop trying. Always try to improve your skills. 9. Be willing to occasionally step into alternate rolls within the organization if necessary. Cross training between departments will not only make you more valuable as an employee, but may also increase your earning potential. This also helps you to understand all aspects of the job, and what each department needs from the others to work most efficiently. 10. When you finally decide to move on, give an actual two week (minimum) notice. Make a good exit, and work out the full length of your notice, without ditching your final shift(s) unexpectedly. No one respects the person that disappears without warning, ghosts their final day, or abandons their post mid shift. In fact, this is scary, because, in this workplace, people actually care about your well-being and will wonder if you are okay. Please don’t do that to them. And hey, a good exit will be a good reference for the next job.
Do the above 10 things, and you will have a really good experience with this employer. I’ve been working here a while, and have seen many come and many go. No workplace is perfect, and this one most assuredly isn’t, but it is a solid place to work, with good people here.  I sincerely hope you do well if you decide to have a go at working here. 


I honestly loved my boss  and my job but  a lot of times I defiently felt taken advantage of and under appreciated and worked literally the minimal wage when I was experiencd. My boss  had favorites because when I worked there during the time that I was the  assistant head housekeeper had  left.  I really thought considering all the prior  experience  I had she would have promoted me to  it. But instead someone that never was a housekeeper and was only hired for a few short months she promoted her instead  and didn't even bother to let me know I had to find out through the promoted employee. I went into her office crying and she claimed because of the paper work part of it but its something I could have easily learned too but she choose her over me. I really  worked so hard and thoroughly  at that job and my boss she never really acknowledged me for it I had hopes of rasies and yet never saw one. When I left for awhile and came back it was even more disappointing coming back once again to be offered the minimal wage even after working for a year there before. Than what really irritated me was the assistant head housekeeper she promoted over me didn't even clean rooms hardly  she would assign them to everybody including the head housekeeper but herself. Even if she once in a great while did she was super slow taking over a hour in room unless it was a stay over when everybody else could have a room done in 20 minutes. There were times she would just assign her rooms to other housekeepers just so she didn't have too and because she could.  But if anybody else took that long or didn't do their rooms  it was unacceptable. My boss made excuses for her saying she technically didn't have to clean rooms, which blew my mind so your head housekeeper has to clean rooms but the assistant doesnt? There was a  time that really bothered me was another employee, me,  and the assistant housekeeper. The other employee was sick she ended up going home only a hour into work  so the rooms were split between me and the assistant. I kid you not 3 hours pass and the assistant managed to do 1 room in that time and she coincidently had  ammonia so I ended up having to do all their rooms. I thought that was absolutely ridiculous and that's why I said my boss had her favorites. The assistant was nice don't get me wrong but she defiently took advantage of the job she was given when she didn't deserve it  and I still feel it should have been me. I actually loved the guests and cleaning I was  very passionate about that job but there's comes a point where enough is enough. With my experience I know I can be a head housekeeper but my boss  unfortunately didn't think so because of "paperwork" and that is why I will not go back here. I want to be able to advance and be appreciated for my hard work and not be taken advantage and pick up someone's slack because they are a favorite. The assistant manager was amazing though she always told me how great of a job I was doing and  had such a big heart I defiently will miss her. I will honestly miss my boss she did do fun things for her employees.  But like I said I know my worth and I'm not going to stay at the bottom when I know I can be at the top no problem especially when it comes to  housekeeping. I wish things could have been different but it is what it is

La Quinta for the most part, as a very exciting and interesting job I’ve done thus far. By the time i left i had learned three different skills that are useful to know and be able to preform. The job is a great microcosm of studying human behavior. You see how most people behave vs small groups of deviants that come though the doors of  la Quinta.

The work environment is testy as most of the staff are comprised of pre releasers and people with chronic alcoholism. 

The management of La Quinta for the most part is well done though the only thing that is a huge issue is that windows in management get angry they don’t know how to speak to their employees respectfully and how to put their anger aside to get down to the bottom of something either it be a problem between employees or even a problem between a manager and an employee. In fact, when it comes to person-to-person problems that become heated, there is a lot of work to be done there other than that management is a peach as long as you keep good communication  communication between everybody is key but don’t be naïve because there’s a lot of people there especially the employees who like to twist, ideas, thoughts and questions into complaints of this contentment of the work environment pay and what not. So you’re really not safe with anybody and you can’t necessarily guaranteed your job safety especially when you have a question for you employer that’s very important or you want to get to the bottom of a complaint and try to explain what was actually going on and what your thoughts truly were. It’s in that regard very versatile work environment because it’s nobody likes seeing others try to succeed. it’s unfortunate. There really isn’t any incentive for long periods of stay or incremental incentives in regards to payment or anything that would be a long-term benefit to the employee short term benefits there’s plenty of those , but when you were working human being and you have a lot on your plate, there is a lot that can be done to help everybody out that simply just don’t get done and it leaves me scratching my head.

The hardest part of the job I think would have to be getting the breakfast ready but once you get over that hump really early in the morning, you’re fine and that’s just function wise. But when it comes to the inter-workings of the day today with Piers that you were working with or be your manager or managers it’s not easy because information gets skewed all the time, how people are spread to get things done or illogical. It makes it difficult to understand why it’s done in a particular way when there is clearly a better and efficient way to do it. There’s a lot of cattiness among the staff and the management has favorites even though management for the most part is pretty flexible and will work with you on a lot of things but if you start asking questions and you ask simple things to help try to understand what’s going on, so you can clear the air  get some things clarified so theres no misunderstanding  of intention or motives good luck management has an anger problem.

When I walked in the front door I would sign in and begin my runs. The first thing I would do is grab a large container and go through each floor of the hotel stripping vacant rooms of sheets, pillow cases, towels, garbage bags and anything else the previous users of the room had left behind. After that I would drop all of the laundry I collected down the laundry chute. Then I would dispose of all the garbage I collected from the rooms.

     After I was done with my runs I would help in the laundry room, moving full laundry carts, folding sheets towels and anything else you could expect goes on in a laundry room of a Hotel. 

     From then on I would walk around the motel and help any co-worker with anything I saw them doing. Whether it be cleaning, stocking, disposing of garbage, vacuuming, etc. 

I learned quite a lot from working at La Quinta Inn and Suites, I learned a lot about people skills and how to properly treat everybody that walks in the door. I learned a very wide variety of every day skills considering how much goes in to keeping a Hotel with 108 rooms that are normally always filled. I learned how to stock efficiently, vacuum and shampoo floors, my folding skills went through the roof. I learned how to manage a breakfast bar and keep everything stocked and ready for more hungry guests. This job had me on my toes the whole entire time I didn't even stop to take a break. I think after working here I could work anywhere with little to no training. 

    The management could have been quite a bit better, none the less she managed to keep everybody working and on their toes. She was very direct with what needed to be done, how quickly it needed to be done and how perfect everything had to be so that every guest that walked in the door never wanted to leave. 


     The co-workers were very friendly and helpful. If I didn't know something (seeing as this was my first job) they would assist me without me even having to ask. Every co-worker I considered a part of my family while I was there, I'm glad that for my first job I got such a warm welcome and such nice people to work with.

     The hardest part about the job was stopping. Once I started my rounds and began my routine I didn't want to stop. I'm a completionist so once I begin something its hard to stop. I never even took my lunch break, I'd often work through it or help a co-worker that was falling behind. If I really think, the hardest part about the job was running up and down the stairs when the elevators were being used, it was good exercise though. 

The most enjoyable part of the job was seeing guests leave happy. Knowing that I was (not single-handedly) responsible for their enjoyable stay and that they were happy while they were staying there.

I worked at the La Quinta for over 5 years as a Front Desk Manager. I can not comment my opinion for all La Quinta hotels because some are corporate owned and some are franchised. 

My experience working at a franchised La Quinta Inn was a huge learning experience. I had the pleasure of starting a new hotel with the owner one on one. That lasted 4 years. The owner decided to sell the property and relocate in another state with a new hotel. At that time, I could not join him because the budget of the new hotel could not cover my salary so I stayed with the La Quinta. 

Needless to say, I have witnessed a lot of employees come and go. A new general manager came in and new renovations. He leaned on me to take care of a lot of things within the hotel, more than the owner/general manager left me to do. I was getting paid very well so there was no complaints. The GM worked with my schedule as for requests days off, we worked together on shifts. I took care of the housekeeping area/front desk/ and sometimes maintenance. 

Overall, if anyone is to work for a franchised hotel, be prepared to take on other tasks outside of your job description. Bottom line, it is a business and the goal is to make a profit. If someone is fired, most likely the front desk manager will pick up the extra hours, if that does not work, management will ask for more hours from the desk staff. 

You must have a flexible schedule working at a fast pace hotel and sometimes it does not have to be fast pace. Be prepared to stand on your feet 8 or more hours (if the next person for their shift is late, yes you most likely will have to stay there until they get there - if they call off, just call management and they will come in unless you get the manager asking you to cover that shift too - yes it does happen) 

Well, there is a lot over the years I have learned in the hospitality industry. I could write a blog about it. 

Working at a hotel can be very fun but very stressful. The guests are unpredictable so be ready for that. 

If you were to ask me if I wanted to work at another La Quinta? No. This is only because I am ready to move on the bigger hotels again. My beginning experience started in Las Vegas working at the Hilton hotel and Flamingo casino, to resorts, and on to travel agencies. There is so much out there. If you want to start small, I do recommend working for La Quinta Inns. 

Thank you for reading and I hoped this helped anyone who is researching franchised La Quinta Inn property. Please keep in mind, it is franchised, not corporate owned. It is a whole new experience working for corporate.

I worked for this company for only two months. I came in with no experience and was told I would receive the necessary training to run the business effectively (i.e. training videos, working with the GM to learn the basics).  As soon as I started, my boss was almost always at another location where she was also the general manager. I saw her about an hour and a half each week. Otherwise, I was left to run the hotel with almost no knowledge of the place. I was quickly thrown through the wringer, working front desk, housekeeping, night audit all in the first couple weeks (but again, I was not given more than a few pointers before I was expected to just know each position). Each time I encountered an issue that concerned a guest complaint, I received almost no assistance or advice from my boss, but did my best. There was only enough laundry to barely fill each room on a daily basis which left the head housekeeper running around trying to get rooms ready with what little laundry that was available. There was no maintenance man, and only one night audit worker who was supposed to be moved to maintenance, except that never happened. I ended up having to do maintenance work myself on more than one occasion (not that I didn't want to do it, but if I didn't, it never got taken care of).  About 6 weeks into the job, I finally started watching training videos, but only for about thirty minutes before I was logged off inadvertently and my boss couldn't even remember the login information. I was on call 24/7, which became burdensome since half the staff was unreliable or quit days after starting their jobs. I almost always had to fill in for dropped shifts. I felt that I was always one step behind and was expected to know what to do despite my boss knowing I was not yet trained. I never met the owners, who also own multiple other locations in the region. I finally decided that my increased anxiety was not worth the paltry salary I was receiving, so I resigned and returned to my much less stressful job in fast food management (yes, fast food is more enjoyable than this place). This hotel is operating under very poor standards. It is in need of more staff members and better management from the top down. Unfortunately, this does not seem likely considering the current ownership and management. This location is franchised, so they seem to be getting away with low quality service for moderately high prices.

The actual tasks and daily events of working the front desk and audit were easy and normally enjoyable. Most guests were quick and not fussy, leaving you to do whatever you wanted with your downtime; watch netflix, read a book, homework. Occasionally, you'd get a rare, valid housekeeping complaint (towel stained, ripped sheet, etc). Usually, it was complaints blamed on housekeeping but it was just issues due to the age of the hotel. It was OLD and it hadn't gotten a remodel except for half of one floor and that only happened because of a flood. Or complained about animals/the smell in a hotel that is basically known for being pet friendly. So you'd get frequent Laquinta guests who booked this location without viewing it online expecting the quality of the new ones. Then you would get regular guests who knew there were some nice rooms and throw a fit if they didn't get one. Management would tell you to enforce certain policies. Guests would get mad. Manager would turn on you for having a guest complaint when all you did was exactly what they told you to do. Management had all the front desk employees who were applying for a supervisor position competing and do managerial paperwork to "prove themselves" for weeks. All the desk employees basically turned on each other and after one was chosen, no one could work together due to the way management let it play out. Most shifts were worked alone, 2nd and 3rd, so if you got busy, you just had to suck it up. If your relief shift didn't show up, you just had to work the next one because the manager would not answer the phone after a certain hour. But they would ream you when you got to work after not answering your phone on your off day. You could never find extra of anything, it was never was it supposed to be or the place you found it the last time. By yourself, searching 3 floors with 3 closets each to find spare blankets or pillows, a cot, or coffee. Pray the system never goes down on your shift because they'll have you on the phone with tech support on the 3rd floor staring at wires for an hour while god knows how many guests are the desk. If all you had to do was the actual job, it'd be great. You can't pay people $12/hr and expect them to do their job, get goaded into performing the manager's work via cutthroat competition, cover shifts with zero notice, and put themselves in danger.

Working as the General Manager at La Quinta in Morgantown has been an enriching experience. Each day brings dynamic challenges and rewarding moments that have significantly contributed to my growth and understanding of the hospitality industry.

My typical day at work is a blend of strategic planning, team coordination, and guest interaction. From overseeing operations to ensuring guest satisfaction, every aspect contributes to a comprehensive and fulfilling workday.

At La Quinta, I've learned the intricacies of efficient management, honed my leadership skills, and cultivated a deep understanding of the hospitality landscape. The role has offered invaluable lessons in adaptability, problem-solving, and fostering a positive work environment.

Management at La Quinta Morgantown values a collaborative approach, encouraging open communication and fostering a sense of empowerment among the team. This approach has significantly contributed to a harmonious work environment and efficient operations.

The workplace culture here is exceptional, characterized by inclusivity, respect, and a strong commitment to guest satisfaction. Team members are dedicated, passionate, and united in their pursuit of delivering outstanding service.

Undoubtedly, the most challenging aspect of the job is navigating the ever-evolving nature of the hospitality industry. It requires staying agile, continuously learning, and adapting strategies to meet guests' evolving needs and expectations.

Despite the challenges, the most enjoyable part of working here is witnessing the team's collective efforts translate into memorable guest experiences. Seeing guests leave with smiles and positive feedback is incredibly rewarding and fuels our dedication to excellence.

Overall, being the General Manager at La Quinta in Morgantown has been an immensely gratifying journey, filled with learning, growth, and the joy of creating exceptional experiences for our guests.

I am a housekeeper and some days, you're overwhelmed with how many rooms vacated, other days, there's not a lot to do and you have to do busy work, but as long as the rooms are finished, you're able to leave. The goal for the rooms is to be able to clean a room in 25, 30 minutes which isn't enough time to properly clean and sanitize the rooms- pets and kids- without overexerting yourself- my comfort zone is 8 rooms at 35, 40 mins per room. Physically, the job is a lot for the pay. The management is chill and gives you time to train and get faster without penalties. The culture is great and management does little things to make the experience feel more like a family, teamwork dynamic. My personal situation, they are willing to work with my limited schedule, I have a lot of freedom to take breaks when I want and I'm not micromanaged with my work. I have 15+ years of cleaning experience. This is my first time in a hotel environment, but I've done residential, Airbnb's, getting homes move in/to sell ready, organization, interior design, etc. The uniform is pretty lax- not graphic tees, wear a name tag. I wear black athletic pants or scrubs with a solid tee. I also listen to music, audio books, etc. while I work. There's definitely a lot more pros than cons, but it's not for everyone. This is not a job for someone who is not willing to work on their endurance and stamina. I'm still newer to the job and I am so grateful they have been so patient with me. Hopefully the stamina will come sooner than later. I love the company and management, I would just change my position and go for front desk or laundry instead. 

I am filing this review to formally document my experience and to warn others considering a long-term stay or employment at this property.

During my extended stay, I encountered multiple serious safety, billing, and management issues that were never properly addressed. Most concerning were the unsafe living conditions. There were no functioning smoke alarms in my room, and I was exposed to electrical hazards, including being shocked by exposed wiring from outlets. Additionally, renovations appeared to be taking place without proper permits, raising further concerns about safety compliance.

Despite staying longer than 30 days, I was continuously charged taxes that I later learned I should have been exempt from under Texas law. When I raised this issue, management failed to correct the charges or provide a clear explanation. My Wyndham Rewards points were also not properly documented or credited, despite being eligible.

The situation escalated further when I was terminated from my position under circumstances that I believe were unjustified and without any clear or professional explanation. When I requested clarification, I did not receive a transparent response.

Based on my experience, this property does not appear to be following established Wyndham policies, nor maintaining basic safety and compliance standards. These issues raise serious concerns for both guests and employees.

As a result, I am escalating this matter to Wyndham Corporate and the Texas Comptroller’s Office for further investigation into potential safety violations, improper tax practices, and overall business conduct.

I strongly urge anyone considering staying or working here to proceed with caution.

I am still requesting a formal explanation of my termination, correction of billing issues, and proper credit of my rewards points. Until these matters are addressed, I cannot recommend this business.

Top Job Titles	Average Salary
Front desk agent 356 salaries reported	$13.67 per hour
Housekeeper 274 salaries reported	$12.86 per hour
Night auditor 139 salaries reported	$14.06 per hour
Breakfast attendant 87 salaries reported	$13.41 per hour
Hotel housekeeper 73 salaries reported	$14.54 per hour

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