regional sales manager

technical support representative

forklift operator

staff accountant

machine technician

Laguna Tools

Where to begin.  The work atmosphere is extremely toxic, unprofessional, and disgusting.  Everyone there smiles and acts friendly but then stabs you in the back the moment they can.  There is no accountability on anyone, AT ALL.  The salesman are treated like royalty yet the majority of them are terrible being led by the worst human being alive S.A.  He belittles every single person and acts like he is important when the reality is he sucks at his job and is a useless person.  The upper management is a joke and they don’t care about anyone at all, but a salesman or anyone who is willing to kiss their butts.  The CEO and COO are both clueless on how to be an actual manager and both are full of themselves, which is funny since they both don’t know anything. They have zero inventory when needed and they literally have 2 people running all of their shipping for the wholesale division.  Terrible.  If you ever need help, they don’t care until you mention hiring a lawyer and then everyone bends over backwards.  I really feel bad for their service department.  They have no manuals for their machines and the manuals they do have are garbage.  They are given basically no resources to their job and they are not willing to pay them what they are worth.  Their service department is treated like the red headed step child which is funny since any competent company knows that service is the backbone to their success.  But then again all they care about are sales and not their actual employees.  They do not invest in their employees are they are happy with the extremely high turnover rate.  They make these special CNC machines that no technician has ever seen nor have they had training on yet they are expected to provide a level of support that is unheard of.  I really feel bad for some of the employees because they are actually good people, just led by people who are a joke.  Laguna is just messed up from head to toe but they do have some quality people like C.H., K.E., B.V., T.R., B.W., A.C., A.H., and B.D.  I am sure I am missing some but overall I am disgusted by them and very thing they represent in their industry.  Good luck to anyone who joins them and those who are getting out while the ship is sinking!

In my short four months here, I was expected to produce high turn out while also doing QC on equipment that needs too much adjustment for the time frame given.  Most of the quality problems stemmed from poor pre-assembly and parts like wood and metal damaged from overseas shipping.  My caffeine consumption increased, in vain, to downing a 5-hour energy in the morning and drinking a 300MG Rockstar throughout the afternoon every day to try to make up for it.

Not sure the root cause, but an employee responsible for moving the heavy equipment and pallets caused the process of completion to slow up more due to their anger issues.  Everyone I asked about the person said that it's just who that person is and to ignore them.  This didn't matter too much to my supervisors though apparently, as this person has damaged various products and shipping containers, purposely decreased productivity, and still maintains their position there.

The pay was not worth experiencing some panic attacks in the restroom for the first time, nor worsening my depression and anxiety.  While some of the employees on the production floor were supportive and friendly, I wouldn't recommend this job to anyone.  Despite the price, I certainly won't buy products from them when I am able to either since I know the quality.

Laguna Tools is a company that has been in business for over 40 years, though it would lead you to believe that it is run by a group of people dipping their toes into the world of business for the first time. This company has no organizational structure, no communication structure, no core goals or values, minimal training and safety practices, and no accountability from the top down.

While this effects all areas of the company, this is most present in how it effects its customer service department (and in turn, its customers). Machines are regularly updated without any communication to customer service, machines are unavailable to train on, replacement parts are never available, the goalpost on how to help customers is regularly moved by upper management, and the manuals and videos for customers are out of date and/or contain inaccurate information, if they exist at all.

If there ever was a mission statement from Laguna, then it would be this; do just enough for just long enough in order to pass the buck and make it someone else's problem.

There is little to no documentation on job procedure yet they will expect you to follow their “procedures.” There is a clear division in the leadership which ends up negatively impacting the employees. Most people try and do quality work that is following the correct way to do things, they do not care weather it is the correct way to do things. While the company used to sell great quality equipment they have continued to search for the cheapest items regardless of the impact on customers. Benefits are the bare minimum just so they can show they have them. There’s only entry level jobs with very little opportunity to grow or move up. You will not get any performance review and you will have 0 KPI’s to base your own performance on. 

Don't even know where to start with this one. Pay was absolutely ridiculous, on multiple occasions they would hire and give them a greater amount to someone who can do less work and has less experience in production/assembly field. Besides a few managers, most of the upper management was a joke and pretty sure they either gave up on caring about the work or just inexperienced. They will promise you big things and you'll most likely never see it and if you do, you'll have to bend over backwards for them. Company is family owned and its an emotional rollercoaster of a joke, one day they are happy, next day management is yelling and people are in a bad mood. If you have no experience with cnc's, mechanical, production, this is a good place to start, but get out as soon as possible!

If you're looking for a job to clock in, get benefits and payment, and clock out, then this is the spot. However, even that can be trying. The only consistent company culture is toxicity. Most employees get along to a degree, but will happily bad mouth everyone else. Hardly anyone really takes responsibility, so the few who do have most of that piled on them. Even middle management will be bad mouthing upper management one minute and the next will pretend like they're best friends.

The motto for employee work ethic should be "good enough;" or, "someone else can do it." The majority of employees really don't care about their job: filled with the clock in and clock out mentality.

Great place to work; I can't say enough good things about them. I worked in S&R as an auditor. The guys in the back are like family; easy to get along with and will help with whatever is needed. Guys up front are super great as well. Joe, the on-site mgr, is phenomenal! He listens, comes up with great ideas, has your back and helps you grow and develop into a better person/ employee. If there were more managers like Joe there'd be less turnover and allot more happier employees & awesome companies to work for in this world. He cares about his employees & it shows. I moved out of state; otherwise I'd still be there! A great workplace, everybody meshes and pulls together to get the work done.

No one wants to actually teach you how to do something. They expect you to already know or they talk to you like your dumb, even to the customers. NOTHING is confidential. Managers gossip/ locker room talk and play favorites. Coworkers complain about each other, and put each other on blast. Nothing is done professionally. Don’t bother with HR. Company lunches weren’t often but they were ok. Everyone cliques up like a school cafeteria.
Run.

The workplace environment consists of people who care and value the Laguna brand name.

Regardless of of the department: Service Techs, Marketing, Sales, Customer Service, Accounting, and etc, Laguna Tools' work culture is adamant to helping each other out and educating each other on the complex but intriguing industry of woodworking, CNC, and more.

I’m a traveling technician and this company is AWFUL. The give no training at all and when you need help while in the field either you can’t get a hold of anybody or they tell you They’ve never seen that before and to figure it out. Dead end job been with this sorry company for over 2.5 years and never received a raise. When I asked management about 1 I got wrote up.

Top Job Titles	Average Salary
Regional sales manager 15 salaries reported	$77,500 per year
Technical support representative 3 salaries reported	$17.50 per hour
Forklift operator 5 salaries reported	$22.50 per hour
Staff accountant 6 salaries reported	$62,917 per year
Machine technician 11 salaries reported	$15.55 per hour

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