room attendant

front desk manager

senior accountant

security officer

regional director

Lake Nona Wave Hotel

At the Wave hotel, the environment feels more like a chaotic social gathering than a well-managed workplace. Management is practically nonexistent, leaving employees feeling unsupported and uncertain. The HR (People Service) department seems to thrive on stirring up conflicts rather than resolving issues, creating discomfort among the staff and eroding trust (confidential? Yeah Right!!!!) Departmental leaders fail to provide adequate training, empowerment, or motivation for their teams, resulting in a lack of morale and productivity. Opportunities for career advancement are virtually nonexistent; instead of promoting from within, management opts to outsource hiring to third-party agencies or temporary task forces. Hourly wage increases are paltry, typically ranging from a mere 10 to 50 cents, based on annual performance evaluations. Some departments are even forced to cover the costs of their own uniforms due to budget constraints. Employees often find themselves picking up the slack for other departments, yet there is no effective communication among departmental leaders to address these issues. 

At the Wave hotel its a frat house atmosphere MANAGEMENT is non existent,  the HR department acts more like an instigator in situations then resolving the issues making the employees feel uncomfortable nothing is kept confidential.  Department leaders do not train , empower, or motivate employees. There is absolutely no advancement opportunities, Management prefers hiring a third party agency or bringing in task force to fill the positions.  Pay raises for hourly employees are based on yearly  performance evaluations which equals to .10 -.50 cent raises at most. Some departments have to buy their own uniforms because of budget constraints.  Expect to do other departments responsibilities and be held accountable because there is ZERO communication amongst department leaders.  Drug policy is obsolete!!! 

What is the best part of working at the company?
The people,  employees and management property 

What is the most stressful part about working at the company?
Nothing I actually enjoyed the property very much.

What is the work environment and culture like at the company?
Modern culture and high technology except for the PMS system.

As a supervisor on Wave Hotel you don’t have any back up from the department heads, This hotel has been open for two years and they still relay their executive management positions to Task Force, Management is INVISIBLE! 

Love my time working at Wave. Team Members are down to earth, hard working and leaders create a fun working environment to thrive in. They celebrate birthdays and anniveries and have regular recognition events

They’ll treat you and work you like a dog. They sweep stuff under the rug constantly and a lot of sketchy stuff goes on behind closed doors. Everyone warned me before I started working here, I should’ve listened. 

As a manager you will have all the support of executives. If you know what you re doing and get the trust you find a place of creativity with a lot of freedom. Wonderful place to work with great benefits 

The company does not live up to its stated values and does not provide adequate training on company policy, procedures, and software. The corporate office provides zero support. 

The hotel is beautiful, and the atmosphere is great.  I love working with the team. The staff are nice and free lunch/ dinners are a plus.  There are times where you work a lot.

The clientele of lake Nona is incredible. Everything else is a free for all. Management is nonexistent. Staffing is scarce. It was very hard to work here. 

Top Job Titles	Average Salary
Room attendant 4 salaries reported	$15.50 per hour
Front desk manager 1 salary reported	$20.00 per hour
Senior accountant 2 salaries reported	$77,500 per year
Security officer 2 salaries reported	$51,000 per year
Regional director 2 salaries reported	$122,500 per year

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