dental assistant

front desk agent

patient services team leader

dentist

dental hygienist

Lalor Family Dental

You have to be available 7 am to 7pm Mon thru Thurs and 7am to 5pm Fridays and one Sat a month half day, so basically you will have no life outside work especially when you count in all the extra trainings, meetings and events you have to go to. At first you believe they actually care about their employees but this is all an act. They do not. No matter how hard you work, how many hours away from your family you sacrifice, none of that matters. You will never get a raise. If you want to make more money than you have to increase your production to bring home a larger bonus, which by the way, they never show you the breakdown for this bonus so you never know if it's legit or not. Be prepared to become a salesperson bc that is what you are here. Quality of work, close connections with your patients and high level of dental knowledge means nothing to them. It's all about how much money you make the company. They will constantly have "check ins " with you which are basically just meetings to show you how you suck and are not exceeding their expectations. They make you feel like all your sacrifices don't matter and that you need to do more. Who cares if your pushing unnecessary services on your patients, as long as your production is high you will be on the "best pet list". You are expected to be a yes man. You must never voice your concerns bc if you do they will have some dumb excuse why that is not an issue and then change their mind about you altogether and then you will be treated badly from dirty looks to constant complaints about anything they can find, bc trust me they will be looking for any tiny thing to point out. Hygienists get very underpaid, its insulting and assistants make the same amount as the business team who do basically nothing but sit, answer phones, schedule appts and take payments from pts. So FYI, dont apply for a dental assis6when you can apply to be a business team member and not work very hard.

The greatest part of Lalor is the people you work with- they are very good at finding enthusiastic, hard-working, funny people who are a joy to be around.  The connections I have made here are some of the best friends I have ever had.
I loved my manager, I loved my coworkers, and I enjoyed most of my patient interactions.  But after a while, it feels like we are working so hard and getting very little in return.  Opportunities for advancement are very few, and almost never include a raise in pay.  The only people who seem to get meaningful raises are those who have worked here for a very long time, and are absolutely indispensable.  Anyone else is ignored or ousted.  For a while, the wonderful culture is enough to ignore the low pay and inconsistent hours.  But after a while, it’s just not enough.  And they have no intentions of improving the pay.
To be paid the same as kitchen staff, while also being expected to be an ‘expert’ in billing, insurance, and administration, can just become… insulting.  And to be the first line against some really angry and abusive patients, just to have the management enable them and appease them, is so disheartening.
They always say they are open to suggestions, but when it takes a LOT to really affect any change.  Things have to crash and burn before anyone in charge listens to us.
I loved this job for a long time.  And I would recommend it as a first job in administration or assisting- but in the long-term, they seem to treat most ‘lower-level’ employees (the Business Team and Dental Assistants) as entirely expendable.  It is a great place to work and learn for a year or so, but after that it just becomes disheartening to voice your concerns over and over again, just to be ignored.

Working at Lalor (specifically Dinosaur Dental, their pediatric office), each day is a fun challenge. The fast paced work environment brings out the efficient side of people, and it really is a well-oiled machine here. The company is growing, with additions being added to an office almost every year, and a new office opening next year. While this presents many opportunities for movement within the company, often times growth can push people to the side and make management less personal. However, this is not the case with Lalor. I personally have been working here for 3 months in the most entry level position they offer and the owner/CEO knows me by name. I have learned a lot about patient care and customer service, and have begun to understand the ins and outs of insurance (a hefty task) since working here. The workplace culture here is incredible. Everyone who works here is dedicated to making a great patient experience and we're all one big family. Management is easy to talk to and always ready to help in any way possible.  Not only is everyone super friendly and wants you to succeed, but there are tons of fun events, from a bus trip to NYC, to a big fancy holiday party (like in the movies!). They even flew in a motivational speaker from Atlanta this year!  I won't lie, there is a bit of a learning curve, and it took me around 2 or 3 months to get used to everything here. However, once I did, I was glad to have stayed. Lalor Family Dental truly is a great place to work, and I'm so happy I found the random job posting on Indeed when I did. What a hidden gem!!!

Lalor Family Dental is a great practice. Management cares about your development and are typically able to work your personal needs into scheduling fairly. The team environment is close-knit and very willing to work together to overcome every obstacle. The working environment is fast-paced, and is fun in a way as it is typically rewarding. Patient care always comes first. There are many opportunities to learn every aspect of dentistry, which helps with treating the patient better and with making the day go smoother. COVID-19 was proof how much leadership cares about the teams as they brought back almost everyone from furlough after normal services resumed. 
On the negative side, employee time is maximized, which is fine to an extent. However, there are frustrations due to being burnt out from operating with less than minimum team members needed. In the long run, there are frustrations surrounding a cap to compensation, regardless of additional responsibility or longevity. All-in-all, I would recommend someone joining the Lalor Family Dental Teams, especially if you would like to grow with a growing business and enjoy working in a fast paced environment.

Working in a support role here keeps me consistently engaged. I never find myself without something to do. There is always a task to complete or a chance to dive into training that helps me grow. Since starting, I have learned a lot about networking and Active Directory management, thanks to the company providing access to training resources I can use during slower periods.

I do not interact with management often, but when I do, they take my concerns seriously. I believe they are genuinely trying to improve things and have already taken steps to address issues that existed before I joined. Hiring me was part of that effort.

The workplace culture stands out. It is the most welcoming and involved environment I have experienced. The company encourages participation in events and even includes our families. We receive weekly updates and internal magazines that keep us connected to what is happening. Recognition is a big part of the culture. When you go above and beyond, people notice.

The toughest part of the job is when I cannot find a solution quickly enough to meet a coworker's needs. It is hard to tell someone I cannot help them any further at the moment. But the best part is seeing everything in the office running smoothly after I have resolved issues. Knowing that my work helps the whole place function is incredibly rewarding.

I've been working for Lalor Dental for almost 8 years now.  One of the things that has made this company such a special and great place to work is the opportunity for growth.

On my first day, the team member that was leading my orientation group of 1 person (just me) mentioned that they always like to promote from within.  She said that there would be opportunities in the future that would become available for positions that they didn't even know existed yet.  

About 8 years later, I can confidently say that was true statement.

I've grown so much because of my career here.  Whether it was through positional changes, getting to work on special projects, or even just working and interacting with such great co-workers on a day to day basis.  It's truly a pleasure to come into work every day. 

The owners are also some of the nicest most caring people I've ever met.  They host amazing events for employees like our Staff Olympics, Annual Summit, and Company Christmas Party.  They've reached out to me personally on my birthday.  What's even more impressive than all of that to me though, is that I've received personal hand written letters from them by mail thanking me for working for them.  Finding those in my mailbox truly made me feel special and appreciated.

I couldn't be happier with the decision that I  made 8 years ago to apply for a job at Lalor Dental.  

Been with the company close to 7 years. Started as a Dental Assistant with absolutely no experience. They give you all the training and continued coaching you need to be successful.  This is a great company if you are looking for a career in healthcare as well. The company offers to pay for further certification to be able to place fillings, something most employers expect you to go and get on your own. I have also seen many team members go on to become Dentists, Hygienists, Nurses, and other healthcare professions. There is potential to move up in leadership roles as well if desired.
Best part of the job is the people!  Great team that is all culturally similar, including the doctors!  Positive attitudes, focused on giving the patient a great experience, and looking out for each other are qualities that every team member has. 
There are lots of fun staff events throughout the year, and even some family events.
Voted Great Places to Work a few years running.  
Almost all of management has been promoted from within, which adds to a great culture of caring. 
They offer Health/Vision/Dental and 401k match, which are all things that can be tough to find at a family run business!

What is the best part of working at the company?
I love how comfortable I feel here. I’ve never had a job where I feel like so much growth is happening. I’ve never had a job like this before so as you can imagine going into it was a little scary as i’d only come from working retail and food service jobs before. But I felt like I fit in so quick and fell into the flow of things. The team is super welcoming and helpful all the time. I love the way everyone works together. We’re like a family 🥰

What is the most stressful part about working at the company?
Definitely the fast paced environment. A lot can be happening all at once especially with the volume of patients we get. There can be an overwhelming amount of kids in the waiting room with angry parents wondering why they haven’t been called back to their appointment yet. But even in the chaos of things the team is always on top of it working together to resolve problems. Most efficient work environment I've ever worked in. 

What is the work environment and culture like at the company?
Amazing. Everyone seems to get together so well. Whenever you encounter a problem or have a question there’s always someone there to work on it with you. There’s also so many fun outing opportunities and games to play.

Working at Lalor Family Dental has been a great experience. The office is very busy, which is great as there is not a lot of "down time". The team is a really positive group, it feels like a family. We all help each other out daily, and you never feel like you are alone. Office can very busy especially when school is not in session, holiday breaks, ect. Hygienists work 4 days. Well compensated after taking into account bonus structure, and hard work gets you more compensation. Lots of other offices just pay base on tenure.
VERY patient-centric office. Never encouraged to do something unethical, ect. Delivering positive patient experience is consistently brought to the forefront. Really feel like I am making an impact daily.

Lots of trainings, PAID CE which is great. Most of it right on-site

Team bonding events, parties, contests, giveaways.

Good benefits. Medical coverage options, 401k matching, vision benefits.

Management cares about employees. Concerns are heard and addressed. Reasonable accommodations for time off.
Dedicated scheduling coordinator takes a lot of stress off managing the schedule.

Come work with us if you like a busy office that likes to have fun!

Was blindsided by this place-Doesn't seem to matter how flexible you are, how hard you work(and particularly sell),how respected and respectful you are to patients and coworkers-it will never be enough! I was all of these things and my position was eliminated for NO REASON

 at all. It is all an act that they care about the employees and the patients-it's all about money-even the "paid CEU" courses they offer that you must attend (along with a lot of other mandatory "meetings) are nothing but a sales pitch! The owner got the PPP loan during the Pandemic and hurt a lot of good employees for his own gain and benefit-loyalty means nothing to the  Lalors and their HR/management team is a joke-while gathering my belongings at the various locations they constantly had me hopping at , they were 'gone'-likely thrown away-just like myself and at least 8 others during this post pandemic-just so the big guy could get even more government tax breaks! 
The work culture is cultish in nature-bad place overall-steer clear if you are looking for employment and dental care for that matter!

Top Job Titles	Average Salary
Dental assistant 13 salaries reported	$19.21 per hour
Front desk agent 8 salaries reported	$18.44 per hour
Patient services team leader 9 salaries reported	$18.25 per hour
Dentist 5 salaries reported	$305,000 per year
Dental hygienist 9 salaries reported	$50.56 per hour

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