retail sales associate

support manager

sales associate

store manager

shift leader

Lamps Plus

Work-life balance
Working from home is a major plus

Pay & benefits
Terrible health coverage if you wanna put family in it. The company does not pay for family and they barely cover any costs for the employee themselves

Job security and advancement
Only a certain demographic of people get promoted. There’s clear favoritism and people with certain ethnicities.

Management
Don’t constantly contradict yourselves. If some thing is written on policy, stick to it and don’t go on a case by case basis depending on who’s asking

Culture
There is clear favoritism among certain ethnicities. Most of the management team is from the same demographic. They preach family oriented company but it is clear that only applies to those that fit within the same demographic

Overall
They pay is good for what you do and your peers are helpful for the most part. They have somewhat benefits. Working remote is great. However management makes us do things that are not part of our job description. They first state, when its a customer service call “if it's something simple, take care of them” otherwise transfer to customer service. Later they ask why don’t we help the customers more when they need to do a return, exchange etc. It is not part of our description!  
	There is clear signs of favoritism even though we all work remotely. Our department as a whole have people in management whom they are close to and, to extension, some peers within the sales department that they show favoritism to a specific demographic. When a colleague ask for promotion they say they don’t have the budget, but then there is 3 new managers within their demographic promoted weeks after? They are not treated the same and it's evident. We could have the same mistake made and we are treated like it was the worst mistake ever, but them? Just a slap in the hand.
	Our sales could be in the decline, but theirs, not a single scratch. They hang up on customer for parts or small sales and customers call back saying i was speaking to so and so and we got “disconnected” Turns out a customer just needed a shade, rod, bulb etc. they hang up to get the next big sale and we are stuck with small orders, how convenient. When brought up to management, they don’t investigate they just say “oh it was probably a bad connection, or maybe they needed to be transferred” If we do it, we get a mouthful. Also management has admitted to handing out orders to agents in a “rotation”, which Ive never been given one, but when we work hard for a sale and customer placed it on their own, (example: because of PayPal) its not a guarantee we get credited because we didn’t close it ourselves? 
	When asking questions some in management a lot of times tells us “I think so, i don’t know or that’s a good question” on information that they should know and they don’t assist us.
	Another major factor is that we constantly have computer issues. We lose time in placing orders when we have to deal with them. At first, management says we are straight commission but when we computer issues then “that is why we have a guarantee, because it's part of the job”? They will make excuses to not be accountable for their actions and to always cover themselves to not pay us.
	 I would not recommend this job, they say its family oriented but its very evident its only a specific demographic that it feels that way

There is a lot of favoritism for the top sellers. They didn't have to follow the same rules as the rest of the crew. They were not required to do anything other than sell. Everyone else was required to do the grunt work(cleaning, stocking bulbs, returns and exchanges) which takes us away from the sales floor. Meaning we lost sales.

 Management would change the rules whenever they felt like it. One week they would say one thing, then the next week you go to do the same thing and you are chastized for doing it. Always short handed and we are  required to clean up the problems other employees or corporate  has created.

 There is no itemized list of which order we are being paid for and what returns were being deducted. There is a guarantee paid of $16.50 an hour, but the way they create it is so confusing you are not sure what you are being paid for. When asked payroll dept refuses to go over and explain. They say to ask our manager but, the answers they provide are inadequate. Next step was ask the district manager, who got upset and said they were not hiding anything from us. They were asked for clarification, not being accused.

In homes consultations are a free service we offer. Only a few employees would do them. They encourage us to do them, but are not given any time to create the design for customer. 

Benifits are horrible. Insurance for more than one person is the majority of a paycheck.

Lack of proffesionalism. Top sellers throw temper tantrums on the sales floor. Yelling at other employees and refusing to go to the back to discuss the issues. Again top sellers not chastised for this. Crying and pouting is common too.

Sabotaging other salespeople's sales. I have never worked in a place that has so little professionalism and ethical behavior. 

The customers are, for the most part, polite and friendly. They are actually the best part of the job. 

The company has good prices, variety and quality products.

A typical day at work consist of me clocking in at 7:30 on truck days which are Tuesdays and Thursday. Once I am clocked in I scale the stockroom aisles to make sure we have enough room to bring in the stock off the truck. Once that is completed we move forward to unloading the truck which usually takes about a hour or so depending on how big the truck is. Once the truck is completely unloaded stock has been put on the aisles and special order is ready to be put up as well. Depending on who is there sometimes i have to check in the truck and the special order. Once everything is checked in we continue on by putting the stock up and the special order in the designated areas. During this time i am also being called to do carry outs for customers, carry ins, take fixtures down off the floor, pull orders off the shelf, pull stock from different aisles for customers in store, wrap items, fix items that are defected, and deal with returns from customers. At the end of the day trash is done then I lock the door and hit the lights and that is a typical days at Lamps Plus. My co workers are great when I first started I was not trained on anything but do to my quick learning ability i caught on quickly instantly becoming the favorite "stocker" if you will. Hardest thing about my job is the pay as a young man who goes to school i feel as if I should be rewarded for the job I do. The pay I make is barely enough so I need a job that pays more and a job that will allow me to advance as my skills do. Management is surely a team I will never forget all smiles Greg and Stephanie are two of the best. The most enjoyable part about my job is for sure my co workers and the smiles i put on my customers face. I love making people smile so countless times I go out of my way to make that happen. A satisfied customer is a returning customer and that is key in customer service.

Lamps Plus was pretty interesting, from customers to employees. Most employees are money hungry of course because that's what sales kind of, but that's what LAMPS PLUS is basically. You start off with a great base salary and then once they see you're doing well on sales, they will minimize your pay to minimum wage, with a commission of 2%, and then right after that, your on full commission. They have you do "Modules" which is their training (LOL). You have at least 20 when you first begin, and then once you think you're done, they send you at least 3 per week. Each module includes a video AND TEST that range from 2:00minutes- 17:00minutes. They stress you about rewards every saturday, if not, then everyday, depending on which store you are working, however, just about every store is the SAME! Oh, Breaks are 30 minutes long, and you need at least 45 mins to deal with those customers. Lamps Plus is careless on how employees are treated, as long as the customer is buying. Lamps Plus employees spoil customers which is horrible because those customers are like big babies, especially those cheap ones. This job is good for teenagers or those who would like to get their foot in the door. Don't recommend for someone who's advanced in what they want in life or looking for a career! You'll walk in humble, walk out crying because you have noticed you became money hungry.

Before the store opens my duties are very routine with few changes but once we are open for business, tasks are decided by the ebb and flow of customers. As the lead display merchandiser for the store my responsibilities were to keep the store in 'shoppable' condition which might include building new merchandise, keeping displays up to plan or instructing our stock team for maintenance.

The main skill working at Lamps Plus taught me was how to efficiently multi-task, personally I became very good at helping customers while fulfilling display duties at the same time.

Management was firm with our team but, understanding enough that we were still people who might have made the odd mistake every now and then.

My co-workers were easily the best part of my job. I was fortunate enough to work with people who were warm and welcoming and could find the time to address any questions or concerns I might have had. especially when I was first starting.

The hardest part of my job was assisting frustrated customers however, we always made sure to help the customer to the best of our abilities and exhaust every avenue we could.

The most enjoyable part of my job is knowing that my tasks had a direct and visible influence on the store. If my duties were done and done well, our store looked significantly better which was a small reward every time something was completed.

Each day had a different focus. Monday I worked the bookkeeping for the weekend. Tuesday needed computer input. Wednesday I prepared special order paperwork for Thursday's truck. Thursday the customers needed to be called and any orders that didn't come were investigated. Friday was given to filing. Amid these duties were the phones, handling customer problems, sales floor help and general managerial assistance.

There were many types of business machines I learned over the years. I also learned my own ability to appease the most irate customer.

There were many managers over the years, all of whom gave me great reviews. Due to the corporate insistance on Equal Opportunity, the co-workers were an interesting mix of nationalities, which gave Lamps Plus a very good rapport with vast swathes of the buying public and a very interesting group of people with whom to interact.

The hardest part of the job was having my position eliminated after 21 years.

The most enjoyable part of the job was being able to offer the health benefits to my very ill husband, who was kept alive due to constant health care.

High stress due to poor leadership and extreme micromanagement. Managers have poor people skills and create a very negative work environment by continuously interrogating and belittling you. Constantly monitoring all of your emails and phone calls just to be questioned and graded and potentially robbed of bonuses. Personally experienced and witnessed other team members being yelled at and treated like children. I have witnessed several employees brought to tears over the course of my employment. Several complaints made against management with HR with no action, allowing them to continue this behavior. Newly introduced policies have cause every team member to make less money than the years prior, some substantially less. Politics is a sideshow in this company. Many team members have been forced to leave the company or change departments in order to escape the abuse.

M -F  9 to 5 Mandatory to work weekends 10 to 6. High sales goals to reach everyday at only 2% commission. Outlet prices have went up. Hard to sell and hit sale goals. You only get 2% commission on retail product. We should receive 4%. Company is now recommending every sales person to sell additional $5000 Pro Sales each month. No bonus or raise. Alot of training that is overwhelming. You work with unprofessional people. Dealing with difficult customers that expect too much from you. Company policy is all sales are final but manager allows too many exchanges. Warehouse is extremely cold in winter and extremely hot in the summer. Restrooms are in the warehouse far walking distance. Most enjoyable part of the job is the relationships you develop with your loyal customers that truly appreciates you.

I worked at the Austin Texas location and it was brutal. Management has a severe power trip and ego problem and has never cared about us or life outside of work only our productivity. It was all about "efficiency" and the constant go go go go go go so much so we weren't allowed to even sit down when using a computer in the storage room because it was "inefficient" and "a waste of 3 seconds" to sit down when we could be working. If only management took their own advice on that (or anything else) since there was numerous times they made decisions without thinking 2 days into the future requiring us to redo or even completely start over on a project we already finished leading to more inefficiencies and wasted time. Nobody (except sales) stays here longer than a year or so because of managements lack of care or respect to their employees or their lives outside of work. I'd rather live on the streets than work here again and deal with the stress.

Lamps Plus was once a good employer till they switched warehouse managers and ceo. Teams lack motivation; motivation that trickles down from management. Team members become comfortable and complacent which leads to slacking and lack of progress. Meeting after meeting about such issues and yet changeless. In return you end up having to pick up the slack or take on extra shifts/hours; sometimes on same day/short notice. Yearly reviews and increases in pay are poor even for driven team members. Reviews are done in a controlled fashion/system as well as their bonuses. They tend to move the goal post in order to avoid paying out bonuses. “Lead by example” is uncommon in Lamps Plus with HR being of no help. Work is easy but redundant with slim chances of learning anything new. Favoritism is definitely something Lamps Plus holds onto, in some cases in relation to seniority.

Top Job Titles	Average Salary
Retail sales associate 2 salaries reported	$16.25 per hour
Support manager 1 salary reported	$20.00 per hour
Sales associate 1 salary reported	$17.00 per hour
Store manager 2 salaries reported	$80,000 per year
Shift leader 1 salary reported	$20.50 per hour

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