floor staff

assistant manager

general manager

assistant leader

theatre manager

Landmark Theatres

The job itself is pretty boring and consists mainly of cleaning theaters, seating people or working concessions/kitchen. However due to isolated nature of the theater and lack of promotion, the theater can be pretty dead unless it's a weekend or holiday. However the staff make the long hours their bearable as everyone there is genuinely fun to be around and diverse enough so that there is always something new to learn about your coworkers.

The free movies, drinks, popcorn and discounted concession snacks are a welcome bonus to the job and hours are plentiful if you choose to work 30, 40 or even 50 hours a week. The theater itself is stylish and pretty well kept with spacious, cozy recliner fitted auditoriums.

Despite the good, there is still a lot of bad. Besides the theater generally being dead 4 out of 7 days of the week, the big suits up top keep a close eye on the New York location since it's the new flag ship theater and they are very out of touch and strict with a lot of things. This unfortunately causes the usually chill management to have to enforce some ridiculous and head scratching rules that have little to no impact on anything or even can be viewed as detrimental. Also there isn't much room for advancement at the job and time and attendance is super strict. You can get written up for being over 5 mins early and even a second late, There is no grace period for lateness which is a real pain considering the theater is about a 15 minutes walk away from the nearest train station. Also, a weird rule being that if you have a shift that started before 1pm, your shift is 30 minutes instead of 45 minutes. 

There are a lot of weird stuff about the ins and outs of the job nut that is mainly the gist of it. It may seem easy at first but it definitely can be a taxing job with good benefits if your willing to deal with it's flaws.

There is enough to appeal to the young people who love to work around movies and make sure the guests are having a great experience having what they need. It is hard to keep everyone happy at all times when there isn't enough seating or they are not satisfied with the temperature or the sound which can't always be fixed or adjusted to better status. It's easy to run into tension among guests and employees when something isn't made right or there is a lack of patience on a theater being ready for seating. The best way to get through it is to do whatever we can to please guests such as offering passes and wishing them a good day even if it doesn't send home happily over the day they spent at the theater. It still can be an emotionally draining experience when the lobby gets messy because of the free popcorn and soda self-serving machines that are not always used carefully causes a lot of fast-pacing motions that can become constraining during massive crowds and there is help needed elsewhere in auditoriums or in kitchens when it's short-staffed. If anyone enjoys film and likes discussing the interest among guests or employees while on the job, it's an enjoyable experience and the spontaneous work can be enjoyable while remaining openly interactive with everyone on the job and staying focused on the work.

Working at a theatre is easy in terms of the amount of downtime and dealing with customers. It bodes particularly well for students (as you can work on homework in-between shows). However it is extremely repetitive and can be tedious. The tediousness comes in the form of cleaning and dealing with closing operations. 
Usually you have a staff that enjoys art in all forms and that is very relaxed and mostly even keel. However overtime most of the staff settles and become less motivated, this usually spreads across the whole staff and can be taxing. 
A lot of Landmark theatres are in old buildings that have great character, however many are run down, one of the hardest things I had to deal with was pest control. And lack of professionalism in terms of Management on certain occasions.

My typical days begins with counting the inventory and setting the floor set up to receive customers. I am usually stationed at the box office where I sell tickets and make recommendations. I enjoy having fun and informative conversations with my managers and fellow employees. We love talking about everything form movies to politics and I have even gone on kayaking trips with other employees on several occasions. The most difficult part of the job is certainly the volume of customers we can receive on busy weekend nights. That level of stress teaches you to be calm under pressure however, and I view it as a very valuable work lesson.

I really liked working for my particular theatre. I thought the company culture was a bit stodgy, not very innovative, and heavy stocked in middle-management. Snarky LA people running things and not always the best reasons or thorough explanations for decisions made that were often not business-savvy. In the off-season there is a lot of pressure for management to cut hours and 'retain' employees--the end result is people making less money and feeling a bit down. And the managers who are barely making middle class wages have to shoulder all that stress.

I worked for two different theaters. First at the Landmark NuWilshire which is now defunct. Then a few years later, I moved to San Francisco and worked for Embarcadero Center Cinemas. One of the few chains I worked for as a student and then as an adult where I felt like it was a community even though it was a corporate entity. Managers always listened and took their employees' schedules into consideration. People were always creative and working on their own side projects. I recommend this position for anyone looking to supplement their income while also making some great connections.

My work days consisted of serving food, selling tickets, conversing with customers and cleaning the theaters and bathrooms.

I learned how to deal with aggressive or hostile customers.

The management was always nice to the floor staff and other employees. This is one of the theaters best qualities.

The work place culture was friendly and open-minded.

The hardest part of the job is the pace at which all of my tasks had to be done. Though I still was able to complete all my tasks.

The most enjoyable part of the job is the community that has formed between all employees and our customers.

Overall, the job is great.  I enjoy the ability to work somewhat independently and most of the people who we work with are awesome.  I was pretty disappointed by how the company handled the COVID pandemic but I think that is industry wide, not just at this movie theatre chain.  Biggest gripe is communication; it can be very difficult to get actual answers at times.
Pros:
Room for advancement, almost everyone is promoted from within.
Compensation is adequate but not over the moon.
Cons:
Expect long hours and working on holidays.
Communication with the home office can be difficult at times.

What is the best part of working at the company?
Worst place I’ve ever worked. The GM thinks he knows everything yet I’ve seen him do something important. He spends his days wasting time and doing unimportant things relative to running a theater. Him and the other managers have no clue what’s going on they wing it most days. 

What is the most stressful part about working at the company?
Definitely the managers lack of leadership skills and communication skills. 

What is the work environment and culture like at the company?
Just the coworkers that u have can be decent

bad management don't even think about it. They treat you like a rat. And the GM is a dog. Oh excuse me a Black widow. The other managers will create situations to through you under the bus. Friendly to your face and stabs in the back. The saying "your awesome" means nothing to "H". Somedays she forgets her medications and then you should watch out. I waisted my time and money trying to make the theater work but kitchen is nothing. One piece of equipment and old projectors that break down all the time. don't let the building design fool you.

Top Job Titles	Average Salary
Floor staff 31 salaries reported	$16.42 per hour
Assistant manager 15 salaries reported	$19.88 per hour
General manager 8 salaries reported	$73,875 per year
Assistant leader 12 salaries reported	$23.12 per hour
Theatre manager 4 salaries reported	$23.38 per hour

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