financial representative

call center representative

teller

senior loan officer

Langley Federal Credit Union

Langley has great benefits for their employees, including insurance, 401K, annual raises/bonuses and tons of employee perks. Raises are easy to come by, promotions not so much. I've witnessed so many qualified candidates be turned down over the years in favor of "the manager's best friend's niece" or other. It's definitely a popularity contest, so if you're looking to move up in the chain, remember it's not your performance that counts but your ability to kiss up. I've had both good and bad experiences with immediate management, but the higher ups are the worst. They literally walk around with their heads in the clouds and act like they don't know what's going on despite they're employees on the ground screaming for help. Do NOT expect them to care about your work/life balance. If your shift is over and there's still work to be done, you will not go home. For example, in the department I worked, if your shift ends at 4 and there are still calls waiting, even though the evening shift is there, you'll be expected to stay 30 minutes or more past your shift to help the evening shift with the call volume. This was not a once in a while thing, this was almost DAILY. But the LAST thing they will do is hire more people. You also have no say in what your schedule will be as they regularly change it, sometimes last minute, and expect you to adjust accordingly. They say it's to try to find a solution to combat the call volume....every time they change it....instead of hiring more people. Also, don't even THINK about working from home. They allowed it for 15 months during the pandemic but if you ask about it now it's treated like a taboo subject. Overall, working at Langley you'll be paid decently and offered all the employee perks your heart desires, simply to cover up the fact that the company is run by a bunch of jerks who couldn't care less about the people they employ.

A typical day would begin balancing drawer and setting up before branch opening. Then, checking to see if there were any ATM or Night Deposits that needed to be logged and processed. Depending on the member traffic these transactions would be processed between members while offering excellent customer service and helping members to succeed financially by suggesting any products or services that may best suit their needs. Depending on the branch, the staffing needs, and the day, you coordinate the lunch schedule and keep the tellers supplied with what they need i.e., overrides, transaction approvals, or currency. And the day would end with balancing your cash, the vault, and ensuring that all of the day's transactions and paperwork were properly filed and submitted to the correct accounting departments.
I learned the difference between banking policy and procedures versus credit union procedures. I also learned the benefits of delegating duties to help the team run smoothly.  The hardest part of the job was, after many years in banking, switching gears to the credit union way of doing things.  But that was also one of the most enjoyable things because it allowed us to help more people than could be assisted in a for profit financial institution.

They really stopped caring for the members and employees. Pushed credit cards down the members throats! And did NOT educate members of the pro's and con's of these credit cards! I strongly suggested credit builder loans to to all my credit challenged (600 or less credit score) members. Was told NOT to do so anymore as these "loans" were not beneficial to the credit union. However they really helped the actual members!  They really talk a great talk but they DO NOT back up their motto. It's all about what's in it for the credit union. As for the employees, they are pushed to sell, sell and sell! Management is pressued from above big time. The pay is o.k. for a sweatshop.  I worked there for a few years. I quit after being told NOT to worry so much about the "low end" members. In turn, they do have a great profit sharing program. But, it's all about building the credit union any way possible. Screw the little member, build the credit union!  I do not recommend this place to work.

I wish there were 100 stars to give!  LFCU is such an amazing family, sometimes I didn't even think about as a job.  They have a fantastic culture, one based around their people.  They believe in taking care of their employees and in doing so, their employees will take care of their members.  They invested heavily in new technology recently, and again, LFCU hit a homerun.  Along with very intelligent and supportive senior leadership, a beautiful culture and up to date tech, LFCU also gives back to their community in a big way.  I am proud of my time with the wonderful people at Langley, and I would strongly recommend that if you ever have the desire and opportunity to excel, in CUSTOMER SERVICE, SALES, BUSINESS DEVELOPMENT, FINANCIAL SERVICES, MARKETING or similar- and having a blast while doing so, then Langley Federal Credit Union may be the place for you.

The culture evolved into something terrible. Management got tired of trying to foster a positive work environment and instead created a group of workers to come up with ideas for them. People got expendable and instead of hiring the appropriate amount of people for a department they would rather push the work on whoever is left. There is no standardized training or procedures through the training department outside of the branches so you better hope your department has someone that can handle training someone new.  It won’t make sense why you see someone under qualified get promoted. i.e. no managerial experience, or equivalent schooling adding pressure to the team as they cannot lead a team effectively. Hr and management will point fingers at each other as there is grey area in the policies of the company as a whole. They offer a healthy amount of time off but there is so much pressure you’ll be buried in work by the time you get back.

You would normally think a teller just counts your money and hands it to you but really they look over all of your account history to sell you products. The companies mission statement is noble but depending on which branch you go to you will be pushed to open credit and move your money into different kinds of accounts. When you're hired you are told that those numbers do not matter but at the coliseum branch that is all that matters and nothing else. If you do not like to talk to people about what to do with their money or opening up credit cards and loans this may not be the place for you. Great benefits and perks are offered and the corporate staff is very friendly and helpful though. I have no issues with the company itself but the managers at the branch I worked cared more about the numbers than the experience for the members who bank with them.

I learned to be very flexible in the way things are done, most things were done on a case by case basis. I really enjoyed my co-workers and will go in for a visit on occasion. My management team was really good, however, upper management I did not always see eye to eye with. In my opinion, they made changes to policy without consideration to the department it affected most. This would cause a lot of back and forth, making changes and then retracting that change because they did not ask what the department heads thought about those changes. The most enjoyable part of my job was when goals were reached we celebrated those goals. My management team would let us celebrate birthdays and other celebrations in our personal life with everyone. We would always have a pot luck meal, if someone was celebrating something in their lives.

What is the best part of working at the company?
The benefits aren't bad. 6% 401K match and insurance from day 1.

What is the most stressful part about working at the company?
The sales goals are lofty. Members just aren't that interested in a new credit card when they already have 6 other ones. Most people looking for car loans or HELOCs know what they want, so you don't really get credit for leads/referrals on them

What is the work environment and culture like at the company?
Generally pretty positive. But the insistence on positivity kind of makes you feel like you aren't allowed to be human.

Also if you're a teller, don't expect to be internally promoted unless you become a banker first, you will be passed over

What is a typical day like for you at the company?
Starting the day with meetings or operational stuff. Doing transactions for members. Making sure we make our referral goal for the day/week. Ending the day with balancing

Honestly I've worked at lfcu and it has been a really bad experience. Mgmt specifically in this department is awful. They tell you "were a team" but the collector productivity is individual and you're basically fighting each other for promises per hour so you don't get fired. They tell you they prefer value over volume but if you don't make enough calls an hour you basically get treated like you're not doing your job well enough. You're doing the job of four people and you get zero recognition. The goals are unrealistic and it's unfortunate because you feel like you're pressured to do so much and when you make a mistake they wonder why.. turnover rate is ridiculous. At least four people have left just since I've been there. I'm sure lfcu is awesome elsewhere but NOT collections.. do not ever work for this department. Seriously.

My experience here was neither negative nor positive. The managers picked on who they wanted to that day and often the branches were filled with gossip about other coworkers. Anytime HR was involved, things would be temporarily taken care of and then micromanaging would happen time and time again. Most of the workers who left the company said it was due to poor management and leadership. Langley as a credit union is amazing and most of the workers in each department are there to help. You will have bad apples wherever you go.
Pay scale not far between tellers and FSR's. Tellers expected to sell just like we were as FSR's and it did not make a comfortable environment for members or make the tellers feel valuable.

Top Job Titles	Average Salary
Financial representative 4 salaries reported	$17.00 per hour
Call center representative 3 salaries reported	$16.50 per hour
Teller 1 salary reported	$28,000 per year
Senior loan officer 1 salary reported	$43,000 per year

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