interpreter

spanish interpreter

medical interpreter

project manager

translator/interpreter

LanguageLine Solutions

It is a great experience working for this company. I been working here for 2 years and never had a problem. When needed my schedule to be changed I always had the flexibility to have  it changed a few times due to my personal needs. Even though they have a rule that a schedule change is only permitted once per year. The only reason I am leaving the company is because I changed to Night Shift . I had a great schedule, but to personal reasons I had to change it to nights. It is very hard to work the night schedule when you take care of someone during the day. If you think that because you move to nights and go to school during the day and take care of a family member during the day, working nights might make it easier. Nope, big mistake. Don’t mess up the schedule you have because they are lenient with you. They work with you and they tell you very clearly if this si what you want because you will not be able to change until after 12 months of that request. They do make it pretty clear. I was upset because they wouldn’t move me back to days I put in my resignation and said I was quitting thinking that they would retain me. I asked for an opportunity to be moved back to days or evening at this point anything would of been better than working nights for me. But, no they instead asked me for my resignation. I was upset because they did not try to retain me. I couldn’t understand. It is our responsibility to pay attention and understand what is offered to us and how their regulations work. That doesn’t mean it’s a bad place to work at. We put our selves in that position. We need to value what we have and thank god for providing a job like this one. I definitely would refer anyone to come work for this company. This is a great company that gives you the opportunity to lean as much as you want to learn. Appreciate the schedule you get to work and analyze your situation very well before you make the same mistake I made. I am losing my job for being dumb, stubborn, and unappreciative. God blessed me with a great opportunity to grow with this company and I messed it up. I was so upset that when they told me that they could not change my schedule I was more than welcome to reapply. My answer was so stupid that I said, “ I rather reapply some where else rather than starting all over from the bottom.” I should of never said that. I would reapply over and over again, but I blew my chances. This company has all the support you need. When I first began I saw all the negative reviews from others and I was a bit discouraged. Don’t get discouraged by those negative reviews. Be grateful you got the opportunity to work here and if you are working here appreciate everything. Including when you begin and are being coached for the first 90 days. Yea, you will hear a lot of negative stuff that you are doing wrong , but they also monitor you for that long to make sure you are learning. Don’t get upset and take it as a negative thing. I did at first and I was about to give up, but you know what they also give you positive reviews. They have to tell you the good and the bad only so you can learn from your mistakes. That’s not a bad thing. It’s great and it’s great because it pushes yourself to try harder. I am not ashamed to say I really messed up a great opportunity I had working for this company. The benefits aren’t so great with the health insurance, but they have a 401 k plan plus life insurance. Those are still pretty good benefits. They also offer dental and vision. I wish I never reacted the way I did and should of stayed quiet when they said that I could rápalo if I quit. I feel I messed up my opportunity to work here again. So think twice before you speak, because remember they do work with you in a situation of desperate need. God bless this company for having so much to offer. I blew my chances of ever becoming a trainer. That was my dream at this job and I blew it. Don’t blow it just for trying to get what you want in a desperate situation because it’s hard for you to comply with the shift you requested. Instead avoid it by thinking it twice before you make the request because they do make very clear to you. Don’t judge or proVide negative feedback just because you are upset and you didn’t get what you wanted once again. Be great full that they have worked with you in other situations and great full that you have a job here. There is a lot ti learn and a lot to advance. Definitely I would reapply here again if I had the chance to do so.  

Company LLS requires you to be native speaker in your target language in order to be considered for hiring. Your vocabulary needs to be on magisterial level in field of medicine, finance, insurance etc.  Recruiter will make you believe you have passed PHD language skill test and you should be happy to qualify to be hired. They will proceed with time pressure technics with onboarding process that will swamp you with tons of documents to sign and review. They will invest in you by sending you laptop and headphones.  However, your training will be a joke. Starting with load of self administered online courses, required to be finished within few days. It will follow with 6 hours mandatory online life training, mainly consisting of complicated company reporting procedures without being able to actually log in an see these webpages, as you are not in their data base system, and you can't log in.  You will be "training" blindly and expected to start work regardless.  Recruiter tells  you that call volume is moderate for your language, the language I speak is not very popular in US so it made sense.  I would never agree to that job at that rate if I was told the truth, that the call volume is back-to-back.   It also shows, how concern is recruiter with your and company needs. What is his/her motivating factor?  Massive waste of time and effort on both sides!  This company provides interpretations all over the world and you will be on the phone for 7 hours out of your 8,5 hour shift that includes 30 min unpaid lunch and two 15 min breaks.  Company that pays you on average 10% of what they charge their clients, will require you to do accurate reporting of callers identities, departments, medical record numbers etc, as well as doing switch board duties i.e. connecting and managing 3 way calls, all in perfect bi-lingual high accuracy interpretation fashion.  All other reporting, i.e. client's identification corrections, questions, technical issues, should be done after hours, as you have absolutely no time to do it simultaneously with interpretation.  You are offered 80 hours a year of UNPAID time off but I am not sure how and when you can take it, as internal information indicated that it is very difficult to get approval for UTO or shift changes.  Company that cuts overhead by not having to pay for your office space as you work from home, not having to pay for your workers compensation insurance, offering no vacation time,  only offers some unusable health insurance that you will be paying for anyway.  It really makes you wonder what 10K interpreters are still doing working there?   I asked for per minute subcontract position, within days of my hiring.  I was told that I don't qualify, since I didn't work initial 90 days and my only option is to resign, which I did.  I was not even asked what would be my per minute pay rate expectation.  How company, that emphasizes on quality of interpretation, can let go highly qualified interpreter with many years of experience, while they are getting back-to-back calls in that interpreter's language?  Unless profit margin is the only factor. My native language is one of the most difficult to learn in the world, even native speakers have problems to use it correctly.  The only pro I can think of is that personal interactions with onboarding team, training team and new hire department team people was very pleasant and professional.

The only good thing about this company is that they have the interpretation monopoly so you have a stable job, they are solid. Besides that there are not too many pros but the fact you can work from home, typical day at works is back to back calls where you have to excel in your accuracy, specially for medical calls.

You will never, ever get a raise, no matter if your level goes up, or if you have tenure, never ever get a raise and it is forbidden to talk about with other coworkers, specially the new ones.

If you run into technical issues it will never be LLS fault even though their systems are faulty, glitchy and disconnect all the time, if IT doesn't call it you won't get paid for that time, even when clearly more than 50 agents across the world are saying the system is down, it will be your fault.

They want you to use either a notepad or a dumb mini tablet to take notes, when client's and LEP all the time are giving you huge segments and if you as for repetition they will get mad and yell at you, you cannot use online tools but the ones authorized by them which include a library with really ling documents that the only thing they do is confused you and entangle you more than the help you get.

You don't have contact with management, everything is done by tickets and it's really hard to understand how to do it so most people have trouble reaching out when there's a problem because there is no one to help, but they will substract that from your pay no probem.

Clients are uneducated by the company, they are rude, they cannot use the system and yet the company will say that the client is always right when they start complaining about stuff they were not trained to use.

In the work 'social network', if you share a document with a coworker they will erase your comment, if you share something in your language they will delete it too, you are not allowed to speak of your pay, not allowed to vent about rude, uneducated clients and LEP. They censor you when you speak up about the vaccine mandate, for a company that is intended to help people communicate they are pretty good at censoring their own.

You will only see lame badges that they give you to say, what's your favorite animal?, your favorite color? and useless stuff but when you come with a real question they will give you a vague prefabricated answer which is completely useless. When someone ask a question you will see the communications people saying "Hi Welcome" but never an answer, it's a PR show.

This company prides in being a GPTW (Great Place To Work) and let me tell you it is not, of course if you poll the same boot lickers all the time, the poll will come out right, if you poll people with their ID of course they don't voice their opinion in fear of retaliation, the GPTW is bogus for this company. 

There’s just so many things wrong with this company from the bottom to the top. Because all interpreters are viewed as cheap replaceable workhorses, the pay is just above your state minimum wages and if you can’t follow 1001 despotic rules, screw you. They want you to work 8 hours a day with minimal breaks, robotically and flawlessly carrying out your duties as an interpreter and a customer service agent (which almost dominates over your primary role as an interpreter—hence the poor wages). At the start, they say you are allowed to take a certain number of time-off hours and be able to change your schedule temporarily or permanently. Well, first of all, the system will never approve your requested time off because the company’s strategy is to stay severely understaffed to make sure they squeeze every penny out of the providers and interpreters. It’s just that—back and forth slaving away all day long. If you break through to the management, enjoy their cookie-cutter response, “Due to the business and staffing needs, your request can not be approved.” I know that line by heart now since EVERY SINGLE request I’ve placed in the last year was denied. So yep, no vacation or emergency situations for you as the company needs to prosper. It was funny and sad when to my note about going through some major life changes and the request to temporarily switch to part-time (for 3 weeks), I got the already too familiar “business needs” cliche denial with an extra line “Please keep in mind that you can re-apply for schedule change only once every year.” That’s when I started questioning whether I’m working for robots or becoming one myself. Yes, it’s like a metal scrap factory with a great staff turnover. They hire under-qualified people or treat you like one, calling you a customer service agent, put you through a meat grinder, and throw you away—worn-out, hollow-eyed, and raspy—just to replace you with another desperate soul who falsely thinks that they’re going to find job security and good bennies here. Hey, you wanna know another fun fact (cuz I’m full of them)? You may be smart enough to set a pre-hire agreement to have some time-off for whenever/whatever you need (law). You think Language Line can’t screw your over in that case? Wrong. True story: they’ve dropped the insurance on one of the employees who had a 2-week pre-hire arrangement, and he ended up paying out of pocket to cover the expenses he was faced with after a major surgery. Well, doesn’t that sound like a fun place to work at? It’s a total Carnival. Gruesome and human-less. I’d recommend this job to a bot or my worst enemy (which once again would be a bot).

Language Line Solutions is a great place to work if you are bilingual and you want to work from home.

A typical day for me starts at 7:00 A.M. I log in to the system on the phone and my phone begins to ring with clients on the line who need my help interpreting to their customers. during my career with LLS I've taken calls from thousands of different clients on thousands of topics. I've learned about topics ranging from finance,  to insurance, medicine and law and so many more.
Breaks are scheduled regularly, but the length of an individual call might mean a break is delayed.

But, since I have a long phone cord and a mute button, I can get a lot done at home even if I'm on a long call, just as long as my work environment is quiet.

I have regularly scheduled hours, so when the end of my shift rolls around, I'm finished. I do not have to take work "home" with me even though work is at home.

LLS offers training for its employees. 

They do offer some limited benefits. the 401k matches up to 4% of your contributions. they offer a limited health plan, just enough so that you don't get dinged on your taxes.


This is a good job if you want to get started in the interpreting field. You'll get paid minimum wage even if you don't receive any calls, though this rarely happens. 

some downsides:
Management is constantly changing as the company "adjusts to its needs." This means that it is nearly impossible to build repor with a manager, and there is really no one who "has my back." though the interpreter is this company's most important asset, we are not shown any appreciation except the occasional certificate showing how many hours we've served the company. This means no pay raises or bonuses.

Recently the company implemented systems to reduce live interactions between interpreters. and support staff As much as possible, they refer the interpreter to an online forum.

theoretically, job security is good because there will always be people who speak different languages. In truth, however, LLS is completely profit focused, and if this means reducing interpreter pay potential, then they'll do it.

This is clearly not a company who balances employee satisfaction with earnings.

As a active member of both the Real Time Operations Team and the Interpreter Response Center, I perform combined duties and responsibilities which require a high degree of multitasking. From the TITAN Application Center, I simultaneously use application tools such as the Blue Pumpkin, the Interpreter Schedule, the Email Interpreter Schedule, the Interpreter Scheduling, the PTE Schedule Interface, the SIA Interpreter Contact and the PTE Master Schedule to effectively and efficiently--schedule hundreds of interpreters from around the world.

By using applications such as the Call Activity Report, the Comm. Room Monitor, the Coverage Report, and the ITL Interpreter Dialer, I respond to both call agents and interpreters, whether it is providing status on a specific language, or resetting break adjustments. I can also monitor the report tools to determine business needs and approve or deny overtime request. 

 The Worldwide Workforce Ticket Tracker easily allows me to create, edit, update status, add notes, respond to, and search for tickets. I use the Language Line Intranet (dashboard) to search for and to provide status which results in VOI documentation.  In addition, I use the LAN Change application to change the LANS, and update the Daily Log Report.  I assist interpreters with IMPACT 360 issues, and I use the CMS Supervisor application to monitor activity on most of the splits in either Normal or BC Mode. 
I also respond to incoming calls on the OVI station and provide Video Interpreting Service.  I document the results and input that into the OVI--TITAN station application. When required, I use the Interpreter Observation application to Set-Up the Trunk. 

My work experience as a LLS call agent has assisted me in making a very smooth transition from one assignment to the next. I enjoy Real-Time Operations because that opportunity reveals my close attention to detail, my level of professionalism, even my attendance record which I take great pride in… The training that I received from RTOT is impeccable and second to none. I truely enjoyed working with Language Line Solutions management and co-workers.

I have worked at LLS for 5 years and now I am a level L5 and USCIS interpreter.  All though I don’t have anything bad to say about this company because I have never had a bad experience and when I made mistakes I was giving the opportunity to work at bettering myself athough you have SLS reviewing you every time I had a new SLS the rules should change as you did not say this it was this and then you should've done that not this or why did you say that I could've said this instead so by the time you adjust to your new SLS you get another new one and now this new SLS has a new completely way so the changes that the previous SLS said for you to change now where not correct ans they just give you a bad report with a news improvement even you try to explain that the previous SLS asked for you to change what you just got in trouble with this new SLS and they new one doesn't listen or take it in consideration just gives you a bad grade for myself I was happy very happy to work extra hours even though my customer service was meets standards on the review of calls the needs improvement really bothered me because all though you where asked to change it by the previous SLS that's now a problem with the new SLS 
So LLS is a great company the SLS maybe should introduce themselves before they start reviewing your calls without warning because that's is very hard to think your doing good and then you get the new SLS and now your doing everything wrong and get a bad review about the monitored calls 
So, I believe this should At least be addressed and try to do better because even though LLS is a great place to work this SLS doesn't help the company reviews or the great place to work that was giving to LLS I truly don't have anything bad to say LLS has always helped me with leave time emergency time off due to a family issue, family passing and time off for illness I love working here but might be looking elsewhere since the SLS is not willing to hear you or try this understand what you say to them and as well its mentally overwhelming to hear your not doing good at least for me because I am proud of the work I do I believe if the company hired you to do a job then you should be able to not worrying about losing your job each time you change SLS that can be very stressful
And mentally bad 

A typical day at work includes but isn't limited to the following:

1. NOT *fully remote,* just *remote,* which means that you work from home/singular designated location and NOWHERE ELSE. Your assigned laptop will NOT work anywhere but your home address. Fully remote means you can work from ANYWHERE.

 2. Calls DON'T STOP coming in. From THE SECOND I log in, to THE LAST SECOND of the shift, calls come through. There is only an automatic 15-second pause between each wave of calls. 

3. Calls come in at the FINAL SECOND before breaks/lunch/shift end and WILL push them until the call ends. Since there's absolutely no way to predict call length, those calls could be anywhere from a couple minutes to, literally a couple hours. Por ejemplo, your first break of the day is schedule for 1:15 pm and a medical call comes in at 1:15 pm, your laptop auto-answers the call, and you're on that call for 45 minutes, BEFORE you ever get your first break of the day. 

4. Additionally, you get two measly 15-minute breaks and a measly 30-minute lunch, instead of just an hour lunch. No matter how sharp of a time manager you are, those absurd breaks can be more stressful than the calls because you don't want to accidentally go even a minute over your break and negatively impact your utilization. 

5. There are supposed "incentive$" for working overtime, which sounds good, however the requirements are nearly impossible to meet.

6. Sometimes callers are on hold for several minutes before they get fielded to you, so they're in a foul mood by the time their call is auto-answered on your assigned laptop. This means that not only do they take their frustrations out on you, you don't even get a moment of pause before you answer because the calls are automatically answered on your end. 

7. There doesn't seem to be any room for growth. The few SLS roles that are ever posted only seem to be for one of the several languages LLS serves yet your SLS doesn't even have to speak your target language to audit your calls and provide feedback. How's that even possible???

8. Unpaid vacations, unpaid lunch, no pto and holiday lotteries make work/life balance particularly challenging.  

9. The non-competitive pay is demoralizing and hurts my spirit more and more, with each passing day.



I have been working since December of 2019. The entire hiring process was over the phone. I had to do a French and English proficiency test over the phone. I was hired and did training a couple of weeks after. The paid training lasted 6 weeks and all conducted remotely as well. Immediately after training, I started interpreting so definitely a throw-you-in -the-deep-end sort of approach, but four months later, I can say I enjoy the work. This is a part-time side job for me. I work 20 hours per week. A typical day means getting the computer and camera set up (to do video calls if necessary). You have to be ready for a call at any moment.  I work a 4 hour shift with a 15 minute break during the shift. This is my first time being a paid interpreter, and I had no experience before, other than casual interpreting for friends. I didn't have any experience, and other interpreting companies want you to have two years of experience before you start. As far as management goes, I have a language-expert supervisor who listens in on my calls occasionally and then gives me feedback on my interpreting which is very helpful. Also, there are audits to be sure you are wearing the company shirt, using the company backdrop, etc. Working from home, it's a different kind of workplace culture. On the interpreter website there is a chatter page where interpreters ask questions, share tips, and blow off steam sometimes. It gives a sense of identity with the company and a sense of team with the other interpreters. You are awarded virtual badges for joining the company, providing helpful advice to other interpreters, etc. The hardest part of the job is understanding the French-speakers from Francophone countries or French Canadians who have heavy accents. It can be quite a challenge especially if you are used to speaking with primarily French speakers from France. The most enjoyable part of the job is when customers thank you for translating for them, and you know you really made a difference!  I appreciate Language Line for giving me my first opportunity to be an interpreter!

A typical day at work--depending on one's level as an interpreter--consists of answering multiple calls throughout the day and providing interpretation for all sorts of service providers, mainly insurance (auto, home, health, life, etc.), financial institutions, and health providers. 

If hired, one will undergo a month-long paid training. The training is fast-paced but appropriate for all the knowledge, terminology, and active skills one will need to start interpreting on their own in a month. Later, if one is deemed ready to ascend* the steps of interpretation, they will be selected to partake in multiple mandatory training sessions to increase their interpretation level and workload as management sees fit. *Please note that this should not be mistaken as a 'promotion' as there is no increase in wages. 

Management is very consistent when informing one of any change to one's "adherence," and when monitoring one's calls to "ensure the quality of the interpretation." Management is substantially harder to reach when one has inquiries about work-related matters.

The most enjoyable part of the job is also the hardest: dealing with people. Interpretation is Customer Service. On average, this job requires one to be on the phone all day. An interpreter helps to bridge the language barrier between the client and the customer. This part of helping others is quite gratifying on its own, but just like some want to be helped and some don't, there will also be some who want to be helpful and others who will be as unhelpful as possible, sometimes even downright rude. 

Essentially, this job requires one to constantly and attentively listen to what each person is saying, taking down notes as necessary, and then providing an accurate rendition of what was said. This can be difficult depending on who one is interpreting for, what service is being interpreted, and who is monitoring your call that day. 

Top Job Titles	Average Salary
Interpreter 16 salaries reported	$26.03 per hour
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Medical interpreter 34 salaries reported	$29.46 per hour
Project manager 3 salaries reported	$51,667 per year
Translator/interpreter 3 salaries reported	$24.67 per hour

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