engineering intern

senior project manager

intern

planner

operations intern

Lansing Board of Water and Light

A typical day at work is taking calls from customer who have complaints, customer who want to make payments and payment arrangements, and customers who are upset because their service has been turned off for non-payment. I have learned that when working with angry customers not to take it personal because the customer is not actually upset with me even though it may sound that way, but the customer is upset with themselves and need someone to take it out on. The hardest part of the job is not being able to help a customer who really needs help. The most enjoyable part of the job is being able to please customers. Unfortunantely, the company does not have good managing skills and are not customer focused.

The Lansing Board of Water and Light is the largest utility company servicing the Lansing area. It has provided employment for many and continues to employee people until retirement. The company has grown tremendously in terms of diversity within the organization, with representation in many ethnic groups. Although rates have increased over the years, the company still remains one that has some of the lowest rates in the country.

AAP/EEO program Administrator
Employee grievance investigations
Provided Employee counseling
Coordinated Employee assistance program
Provided Mediation, facilitation, collective bargaining and negotiation
Training and development
I learned how to create and develop affirmative action plan
Management invested in employees
Co workers were pleasant to work with
Hardest part - Not enough trainers for all employees
Most enjoyable - Training and development

The people here genuinely care about each other, and it shows in the culture. There are regular team outings, engaging training opportunities, and a real sense of community.
BWL respects work-life balance, offers strong job security, and runs one of the best internship programs I've been a part of. The work you get assigned from day one is meaningful — every project has a real impact on the system and the community it serves, and you feel that.
If you're looking for a place where your work matters and you're treated like a professional from the start, BWL is a great choice

Trying to work under the thumb of a higher up manager that essentially stifled all creative freedom that didn't fit the perceived "normalcy" of the company's brand. Restrictive work environment. Also trying to keep track of employees and their locations was a headache because they constantly changed. 

excellent long term career opportunity. Excellent training. vacations, sick leave are an added plus. Lots of company team sports available. Learned heavy equipment operation, water utility construction, main break repair, hydrant and valve repair, The best part about this job was being out in my community helping and keeping our town up to par.

What is the best part of working at the company?
Great salary, wages, benefits & suck days.

What is the most stressful part about working at the company?
The stress level is slightly above average compared to similar companies.

What is the work environment and culture like at the company?
Equivalent to other, similar companies.

What is a typical day like for you at the company?
Busy,shorthanded,etc. Feast or famine.

LANSING BOARD WATER & LIGHT, Lansing, MI July 2013 – Sept 2013
Intern (HR department)
• Collaborated with HR Partner team to verify and record personnel information including new hires, low-performance employees, and resignations to keep employee payroll system update
• ￼Conducted company’s staffing data analysis through the use of MS Excel Spreadsheets to inform
￼compensation and benefit practice within the organization

Solid utility that supplies electric, water, chilled water an steam to its customers.  Very diverse job responsibilities and very challenging duties and executive management provide very good support..

Working for this company allowed to do multiple tasks each day.  For example, I would start out in the call center and then go work the cashiers window and then go back to the call center and then go back to the cashiers window to help a co-worker balance his or her window when their drawer is off.

Top Job Titles	Average Salary
Engineering intern 5 salaries reported	$22.00 per hour
Senior project manager 2 salaries reported	$120,226 per year
Intern 4 salaries reported	$21.50 per hour
Planner 5 salaries reported	$24.05 per hour
Operations intern 6 salaries reported	$22.00 per hour

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