maintenance technician

senior accounts payable specialist

property accountant

leasing agent

community manager

Lantower Residential

Coming from retail world there is are many things that would be better. But coming from a sales background, and hospitality this company has been a great fit. The motto is making sure our residents are happy and feel good about coming home. The office staff is amazing and works really well with maintenance to efficiency address everyone's concerns. There are many computer classes that help keep you up to date on laws and great techniques for giving the best service to prospects and residents. The best part of the job is working with amazing management and upper management. They are always  attentive and available for questions. They really set you up for success and reward you weekly, if you can meet all the metrics. The position entails keeping a smiling face, and not taking anything personal. This is someone home, and equally respecting the rules as residents we strive to respect the residents requests. Training is on hand, and in the moment, there is not better way to learn the business. If you are ready for new things to happen every day, and excited for the energy that is this job, then Lantower is the best company to call your work family.

I got hired with Lantower and immediately started realizing the mistake I made. 
-There is no work life balance, as a Service Manager you're pretty much on call 24/7. I've been doing this for 20 years, and that shouldn't be the case. 
- Corporate has no idea what's happening on site. Despite repeated emails, texts, and phone calls to management, they show up on the property asking about issues you told them about and needed their approval for. The property I was at had a leaking window for 8 months. Corporate's response "Well, can the resident just wipe it up"
- Do not pay attention to anything they say about change. My whole time with the company was spent getting promised better budgets and more help and neither ever happened. 
- SOP changes on a regular basis without warning and you're expected to immediately adapt. 
This company is a mess and I would not recommend it in its current state as it is a toxic place to work that will run you down. 
Pro: They do pay well, but it's not worth it. 

Not sure where to start but going to sum it up best I can. 

Initially, it started out rather well, I worked alongside several different teams, the office staff and maintenance teams for most sites were stellar. I am not only seasoned but passionate about this industry. 

One site specifically is a challenge. The office team was wonderful and supportive but when upper management had some changes, it began to go downhill to the point the residents recognized this. 

Upper management had heard concerns from myself and several other colleagues yet chose to do nothing. They said they are working on it, telling us what we want to hear but the final straw was dealing with a regional manager, site manager, and maintenance supervisor whom were best friends, therefore the maintenance supervisor did no wrong even when caught lying a countless number of times costing the company’s reputation. 

Bottom line, you will lose your sanity and be lied to constantly. If you’re passionate and looking for your new “home” I say it with great regret, do yourself the favor and move along. 

What is the best part of working at the company?
Everyday is different, new challenges, interactions w/interesting residents and prospective residents.

What is the most stressful part about working at the company?
Procedures and expectations change frequently.  Properties always have on going issues that eventually get resolved, some faster than others.

What is the work environment and culture like at the company?
Pleasant, professional team work  with sense of community onsite and as a whole company wide.

What is a typical day like for you at the company?
Responding to resident needs, ensuring property is clean and available apartments are show ready. Conduct tours, prospect follow ups and basic administrative tasks: answering the phone, computer entry, working w/maintenance team and vendors.

The interview process was good but sugar coated. They’ll throw you into a mess and expect you to make the best of it. After you’ve cleaned it up and turned it around, they will start demanding more than what was asked of you until you’re burnt out. Then they will let you go without warning when you can’t give them the 110% you came in with after they’ve drained it out of you. I was not trained or given any time to adjust. I sold and managed well with just myself and an assistant manager. Then once anyone new comes in they throw you out like garbage.  I set everything up for success only to be tossed away last second.

They have beautiful struggling communities! They expect you to turn a really bad situation COMPLETELY around in 6 months with little to no support. They change asset and regional managers frequently so it's difficult to build the necessary rapport to be successful. No matter how you may have progressed, they will walk in and tell you that they have decided to go a "different direction" and let you go. They are fairly new to managing so a lot of policies and procedures are just trial and error and you will become a casualty of their growing pains. They pay well and definitely roll out the red carpet in the beginning but BUCKLE UP!

What is the best part of working at the company?
They pay extremely well and the bonus potential was unmatched.

What is the most stressful part about working at the company?
You must sell your soul and be available 24/7/365 even if you’re deathly ill or on vacation.

What is the work environment and culture like at the company?
Toxic. We all jokingly called it the Hunger Games because they randomly fire people but it happens on almost a weekly basis. 

What is a typical day like for you at the company?
High stress, unreasonable expectations, finger pointing culture. If you’re not in the central clique your job is on the line.

Worked there for a couple of years and during that time I was constantly afraid of losing my job. I was being constantly blamed for things that were happening many of which were outside of my control. I'd take actions recommended by my regional that angered either accounting or asset management and then whenever I'd comply with their request my regional would be upset with me. Inter department communication is very limited and you basically spend all your time dealing with someone yelling at you. 

I started with Lantower Luxury Living a few months ago and have been very happy with my decision. It’s fast paced and there is never a dull moment. Everyone is friendly and loves to celebrate our successes but also willing to jump in and help if anyone is struggling. I’m so glad I made the change and look forward to having a long career with my new work family.

What is the best part of working at the company?
It was great in the beginning but when the change of culture started. It was never the same turn over is bad for business. 

What is the most stressful part about working at the company?
Joe the reginal just was not helpful pick a choose sides. 

What is the work environment and culture like at the company?
In the beginning was great after the 3rd years things changed 

What is a typical day like for you at the company?
I had a great properly manager. 
Grounds
Work orders 
Make sure punches were completed in orderly manner

Top Job Titles	Average Salary
Maintenance technician 3 salaries reported	$24.62 per hour
Senior accounts payable specialist 4 salaries reported	$51,000 per year
Property accountant 3 salaries reported	$63,667 per year
Leasing agent 3 salaries reported	$47,000 per year
Community manager 1 salary reported	$25.00 per hour

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