protection agent

director

service coordinator

Las Vegas Sands Corp.

I have a responsibility to share my thoughts and concerns regarding LVS Executive Protection poor management practices.
Firstly, communication was severely lacking within the organization. Important information was often not effectively shared with the employees, leading to confusion and a lack of clarity about expectations. This resulted in unnecessary mistakes and delays in completing tasks.
Moreover, the management team demonstrated a lack of accountability. When issues arose, they were rarely addressed promptly or appropriately. Instead, there was a tendency to punish and deflect blame onto agents. This created a toxic work environment where employees felt unsupported and undervalued.
Furthermore, there was a clear lack of leadership from the management team. Decisions were made without considering the input or expertise of the employees who were directly affected by them. This led to a disconnect between management and staff, with little understanding of the challenges and realities faced at the operational level.
Additionally, there was a lack of recognition and appreciation for employee contributions. Hard work and achievements were frequently overlooked or taken for granted, which resulted in a demoralized and unmotivated workforce. It is disheartening to work in an environment where your dedication and effort go unrecognized.
Overall, the poor management practices and unethical acts, often reclassified as business decisions significantly impacted the work environment and the morale of the team. Communication issues, lack of accountability, absence of effective leadership, and failure to recognize employee contributions all contributed to a negative experience. It is my hope that the management team takes these concerns seriously and takes necessary steps to improve their management practices. 

A typical day at work is either your at a lobby checking for room keys, to being outside at a post checking vehicles at random, or doing pit fills. The job itself is very easy and can be tedious at times, but handling each call with integrity is key within this business. 
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Management wise is very negative and poor right now. Swing shift morale is is at it's all time low due to several factors. Management on swing shift is not personable, they sit in control at times watching cameras waiting for officers to mess up, so they can be written up, or they request a camera be set on a few people they dislike and leave the room and play back coverage to see if that person made a mistake, so they can be written up. 
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The hardest part about the job is dealing with bad managers. Having one managers name be brought up on other shifts and your own is nerve wracking. As I have been with this company now for over 4 years I have watched good and bad and right now I can say I have never seen it this bad. Other people like me who've been with the company for many years agree that our own Directors don't even care. We had a new guy speak up and even when someone who is brand new see it and say something and nothing is done is very poor management. 
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The Department claims it is big on hiring within, but yet they hired two managers from the outside who ruined one shift. 
To say the least the most enjoyable part of my job is going home from a negative shift. We lose many excellent top notch Officers due to poor management. Management is not personable they don't come talk or sit with any officer to get to know them they just come in and dictate what they want and leave and sit behind cameras all day! Having friends who work in this area to include surveillance is kinda ok and bad at the same time.

A typical day at Sands EP consisted of sitting in a cheap suit you had to pay for and dealing with management. Overtime, you realize the suit is in fact, worth more than the management team that is currently in place. At this job, I learned how to deal with inconsistency in terms of company policy and SOPs. None of the managers have actual experience in terms of combat or really anything. They have no leadership skills. The turnover rate was amazingly high due to the selfish nature of management. I've never seen anything like it. But as you get to know managers and their egos you soon realize that this is just a bus stop of a job. Just waiting for the next bus to come on through. The entire industry knows this team's reputation and they know about management here. But management thinks they are well respected within the industry. The whole thing is laughable. The most enjoyable part of the job was the people at the lower ranks. Guys would go out of their way to really train and make sure the new hires were taken care of. I wouldn't recommend this job to anyone. You will have no life. There is zero work/life balance at this job. The schedule comes out every Thursday and you have no idea where you will be within 24 hours. If you have kids or a life I'd stay away from this job. If you have experience and you like having inexperienced people with huge egos in charge of you, well then this is the job for you.      

The Venetian|Palazzo  is one of the most beautiful resorts in the world.  I was very excited when I first started working there.  I was able to move up from being a Dealer to an Assistant Shift Manager in four years.  I think that most of the departments there are full of people that genuinely like working there, and care about the amount of effort that they put forward to create an outstanding guest experience.  Unfortunately, I worked in the Poker Room, and after new management took over in 2013-2014, the department started to decline.  Directors and Managers made decisions that directly affected the salaries and morale of everyone working under them.  They began to use unprofessional intimidation tactics to force team members into resigning, so that they could promote people that blindly agreed with their management philosophy.

When the department functioned as a cohesive team, it was one of the most fun, rewarding jobs you can have in this business.  I learned a lot about how great games and customer service can generate new and returning business growth.  I enjoyed building our brand up from nothing to the most popular, highest revenue producing poker room in Las Vegas.

I worked for LVSC for several years. The pros were the great health benefits, and there is generally commitment from many of management and teammembers to provide excellent customer service.

Cons are that there is a serious issue with WORKPLACE HARASSMENT.  Look at the term "gaslighting" in relation to workplace.  Management is often schizophrenic and nepotism is an issue.  ( A Senior Vice President of the company had his 30 year junior 'girlfriend' promoted into a position she had no experience with.)  Poor performers are not let go or retrained if they are friends with management.  Conversely, great performers, top producers, hard working customer service oriented employees are often harassed just because they are outperforming others, "rocking the boat", or management wants to flex their muscles and doesn't want to hear any criticism or ideas on how to improve or even control their employees who are "out of control".  By "out of control"  I refer to management turning a blind eye to poor work, sexist and racist comments, and harassment of several types including- gaslighting.  It all creates a very unprofessional environment.

In general management likes to promote a culture of FEAR and INTIMIDATION.  That is the bottom line.

My typical day at work involves leading projects, and continuing to develop my skills as a project manager by working with project teams to deliver initiatives requested by our business unit. My skill set continues to grow as I have learned to work with various management organizations outside of the department. I have continuously improved my soft skills and continue to apply globally-recognized project management methodologies to my work.  I sincerely enjoy working with a fantastic, friendly and smart project management team who all contribute to the success of Las Vegas Sands. The most challenging portions of my job involve detached leadership,poor communication, keeping up with a fast-paced environment and having to adapt to constant change by senior management while still managing projects to customer satisfaction.

What is the best part of working at the company?
Toxic culture, very high pressure, long hours. Expectations are not clearly communicated. Avoid this company if you care about work life balance. Many employees are overloaded and working 12 hour days plus weekends. Benefits are great and pay is good. No longer worth it to me. I prefer to work to live, not live to work. 

What is the most stressful part about working at the company?
Toxic culture with expectations not clearly communicated. I experienced a bate and switch more than once.  Management expects you to know things whether or not you’ve done them before. Toxic behavior from senior employees is tolerated and not addressed. Bullies are rewarded.

What is the work environment and culture like at the company?
Toxic and unbearable for anyone with a heart. Bullying I experienced was not addressed. 

What is a typical day like for you at the company?
Long hours are expected, high pressure, unclear expectations, and some unrealistic expectations. Some of my coworkers were friendly, others were bullies.

Sands has all the benefits in the world, but they can't make up for an awful team. In the year and a half I worked there, I had 6 different directors/executive directors with greater consistency in keeping the ones who knew nothing or supporting those who were friends with executives. This place will make you fear for your job security. Do not work here (particularly IT) if you have any self respect.

There is ZERO training. Do not expect consistency in executing policies. When something in documented, management will overlook team members they like and throw the book at team members they do not like. 

Management will give you additional responsibilities without fully understanding the consequences of those roles, and they will not provide proper feedback in your performance. Somehow, they still micromanage your day-to-day because they can't see your immediate results.

I enjoyed working here, good pay, good hours, benefits some of the people are interesting and are really nice, others not so much. Managers and workers who straight up don’t like you ruin the experience for you and make you wanna quit, worked as disinfector first and then moved up quick to Floor Assistant(House Person Assistant) working on the floors. Most of the house keepers and Managers didn’t like I moved up so quick. The house keeping Department should be looked into, it’s super toxic, and the culture isn’t diverse. reporting a manager or Housekeeper won’t do anything because most of them are buddy buddy with the Head managers.  Will probably consider working here again, but not in house keeping due to all the toxicity and corruption that goes down there.

I was given a wonderful opportunity to experience working in a global PMO group of a very prestigious company after working as a contractor on a project. I was very grateful for the opportunity, but found out that being a global project manger is quite different than IT management at one property.  I realized that this was not the best role for me and I communicated that to my management. They were very understanding and supportive and appreciated my honesty and hard work ethic. They are trying to find another role that better suits me at the local property (Las Vegas) and is being very supportive and helpful. I truly enjoyed my time with the Corp IT PMO group and I thank them for the opportunity they afforded me. This is an amazing company to work for and I do hope that ey are able to find a new role for me.

Top Job Titles	Average Salary
Protection agent 3 salaries reported	$76,667 per year
Director 4 salaries reported	$145,000 per year
Service coordinator 1 salary reported	$26.85 per hour

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