package handler

delivery driver

driver (independent contractor)

customer service representative

LaserShip

What is the best part of working at the company?
The best part of working at Lasership/OnTrac is the end of shift.  Management was extremely ill-equipped and unprofessional.  I was the only employee on the late shift.  I constantly informed them of system issues, but they did not give feedback. One evening, my system was not working, and I informed them, asking for feedback. I recieved none, so I told them I was signing out (2 hours early) since I had accomplished all I could (with no feedback). I was fired the next day for abandonment.  I have no positive feedback regarding my time there.

What is the most stressful part about working at the company?
Unseasoned leadership proved to be the most stressful.  They failed to provide leadership within the staff, as well as failing to manage the location.  Adding insult to injury, management was extremely disrespectful as communicators, and although I requested my W2 for 2023, it was never received.

What is the work environment and culture like at the company?
The location was very disorganized and unresponsive to customers.  The culture was essentially depressed.

What is a typical day like for you at the company?
I clock in 5 minutes before the shift begins.  My workstation typically  is occupied by someone else, but I was expected to function at the stroke of my shift (without the needed equipment, and tools). The day would get better, and with that, presenting concerns to management did not lead to improvement.

They lower your pay at will. They take away routes and put them up for bid for made up reasons so they can get a lower price and make more money. I have worked there for over 10 years and suddenly without any reason the pay was lowered 30 cents a package. A couple months later multiply packages to a address were only paid as if it was one. A couple months later the person I work under lost all of his routes for really made up reasons so they could then be put up for bid. This means that another person offers to do the route for less money meaning Ontrac/Lasership keeps more and drivers get less. I it seems am out of a job since I can not afford another pay cut. This company doesn't care about people. They don't care about pride in your work, they only care about their bottom line. A really bad business model as those that take their job to heart and care about the customers they serve are weeded out because of lack on pay. What they will end up with is people who don't care hence they will loose clients when the clients customers complain about missing or damaged packages. Its a shame because at one time I loved my job. 

What is the best part of working at the company?
It was a remote job and had a variety of different shifts.

What is the most stressful part about working at the company?
High call volume and understaffed. Poor communication between call centers, local Lasership offices, and delivery drivers. The local lasership offices a lot of times did not launch investigations which led to a lot of rude customers calling in. Drivers also not following delivery instructions.

The call center was okay until early 2021 when the company sold out and new management took over and started micromanaging the call center agents instead of fixing bigger issues within the company. The previous management before that was easy going and supportive.

What is the work environment and culture like at the company?
When I was first hired it was decent. Management was supportive. Did not micromanage at all like other call centers and there were really no metrics. They sold out in early 2021 and when new management took over, it became a typical stressful call center with the micromanaging and metrics. 

New management focused more on metrics and micromanaging instead of actually fixing the big issues that were making customers unhappy to begin with.

What is the best part of working at the company?
Freedom and traveling for delivery portion great for independent critical thinkers. 

What is the most stressful part about working at the company?
I was a subcontractor, subcontracting under another company, that was under LaserShip. Was a bit confusing and a tad unprofessional. I never was told the proper rules and expectations through the people above me. I sensed some sort of deceitful practices to newcomers. Possibly being hired directly would have eased some of the uncertainty. The warehouse where you pick up packages and obtain manifest for delivery route was miserably hot and humid. Chaotic is an understatement. 

What is the work environment and culture like at the company?
An organized chaos to higher ups apparently. But a puzzling environment to be thrown into. Forcing a " wing it" approach. 

What is a typical day like for you at the company?
Loading and pick up was quick and not difficult once you do it a time or two. The delivery portion of the day can be done quickly as long as your not the low man on the totem pole, and are assigned the remote or riff Raff routes.

What is the best part of working at the company?
The best part of working here is the type of work ,the warehouse  package sorting ,lifting pallets, cleaning is a good workout 

What is the most stressful part about working at the company?
The only real stressfull part is there is never enough employees. The company ontrac who they merged with does not treat there employees  very well .so when they hire, people stay for a week two and leave 

What is the work environment and culture like at the company?
It is warehouse ,parcel sorting ,unloading trucks with pallet Jacks. It's fast paced fun atmosphere most of the time. The few employees  that are here work well together and get along.  It's the upper management, who make the place not sustainable  for keeping employees 

What is a typical day like for you at the company?
My typical day is coming in and I help my coworkers  sort pharmacy  totes ,and next day parcels ,get them ready tor delivery. Then I stay and clean up the big mess from the day

What is the best part of working at the company?
The freedom of not being around management all day.

What is the most stressful part about working at the company?
Where do I start… nothing is communicated.. if someone doesn’t like you… they can take your pay down.. No set start time..a lot of mileage on your car.. team work where.. you take what is given.. attitude from management and the owners of the routes.. No raises.. unless they like you.. they get mad when you try to do better for your self and leave routes.. there is no open door policy.. your business is everyone business

What is the work environment and culture like at the company?
Childish
Not professional
Culture everyone can work here
You find the team you FEEL is best fit for you.

What is a typical day like for you at the company?
Wherever the warehouse opens you walk inside
Help sort packages
Scan packages
Bring car inside
Load packages
Go home

They will treat you very poorly then fire you for no reason. The managers are friends of or related to the supervisors. Don’t bother to make complaints because they will just find a way to terminate your employment. They will change your times and days with little or no advanced notice. The management treat you like a disposable commodity. The hiring managers tell you anything to get you in the door. Once you’re hired they don’t help with your questions or requests. Don’t bother working here. Ever. Unless you are related to or friends of those in charge. Friends and relatives do little work while watching others. Don’t report any problems because you will suffer for it. Find another place to work. This is a terrible place. 

What is the best part of working at the company?
Run, they lie about hours then screw you on paycheck, worst run managed business ever,

What is the most stressful part about working at the company?
Management fixing things and procedures that are not broke

What is the work environment and culture like at the company?
Cutthroat , everyone for themselves no teamwork environment, just don’t care everyone figure it out for themselves, good people let go and halfasses rewarded, worst management ever , 1099 workers , no training at all must use own car and pay for gas

What is a typical day like for you at the company?
Short sorters, leave shop late have to pay for gas in your own car delivery 75-100 packages

What is the best part of working at the company?
Worst company I have ever been affiliated with.  Absolutely the worst.  

What is the most stressful part about working at the company?
They treat the people that line there pockets horrible. Mandatory 7 days a week.  Worked there for 8 years and they keep taking money per package when everything in the world is raining. 

What is the work environment and culture like at the company?
It is the worst.  It is absolutely horrible

What is a typical day like for you at the company?
Nothing is ever done in the best interest of the drivers only what is best for there bottom line.  Nothing but stress

There is no real interview. You get a call with 5 questions basically screening you to see if you’ll give them a few years of work.   Orientation was a rushed 45 min PowerPoint presentation.  On the actual day of work there is no real training. A manager gives a “safety” run down.  The basic information about exits and water.  There is no real training.   You mainly follow other employees until the routine is understood. They give breaks at random times, well, only one break.  Sometimes 2 hours after your shift.   Sometimes 6 hours.   There is no real factor. Basically you walk in, clock in, walk to a spot and start working.  There is no direction. 

Top Job Titles	Average Salary
Package handler 1 salary reported	$10.00 per hour
Delivery driver 2 salaries reported	$800 per week
Driver (independent contractor) 1 salary reported	$20,000 per year
Customer service representative 1 salary reported	$17.50 per hour

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