patient services coordinator

gardener

health information technician

director of clinical services

LasikPlus

What started as a wonderful job quickly became taxing. The core of the job is fun and rewarding: being a part of someone’s LASIK. Truly, seeing someone that’s been in glasses for their whole lives come back and no longer need them, amazing. Very sweet. Unfortunately that’s where the positives end (for me). 

There is ALOT of micromanaging and leadership (which is a mess) will constantly tell you they’re not micromanaging you, while holding things over your head (bonus/productivity) if you don’t look like their ideal employee. Which, looks like someone willing to break their back to fill every second of their day with silly things that have nothing to do with patient care and instead everything to do with your patients money. 

The gaslighting and lies leadership and management tell you, you then need to smile and look your patients in the face and regurgitate. Working, honest, regular people, you just smile and nod and spit out the (bs) scripts you were just told. They treat their employees like they don’t have the ability to think on their own and like they’re not grown adults that know exactly what’s going on. 

At this company there are people who have been there 10, 15, 20+ years, which is wonderful. If only it was sufficient for the average person of TODAY. Unless you’re a doctor or surgeon, good luck surviving haha! 

I do believe work life balance is pretty fair, though you go home frustrated and angry at what you deal with every single day. I hope you’re lucky enough to work on a team that not only has the patients coming through the door to keep you from ripping your hair out, but that your team is one where the OD sees you as a team, not below them and your coworkers aren’t lazymen, because if you find yourself pulling all the weight, maybe with one other person if you’re lucky, you get NOTHING to show for it. Except more frustration. 

In summary, if you don’t mind living paycheck to paycheck, being micromanaged and schmoozed and giving more than you will ever receive (sub-par benefits too!) this is a great job. If you’re looking to work in patient care, this is not the place. This is a profit focused company putting you in a straight-up sales position. And what you’re selling is eye surgery. 

The job itself is easy just make sure your seeing each patient in 5-10mins. The company values only its doctors. Does not value employees. Poor management. Claims to be drama free, but creates and maintains poor hostilie work environment. Can be hostile work environment dependent on if the leadership team values you. No work/life balance. Expectancy to work rigorously for long periods of times. Very little upper management support. If you voice any opposing opinion or discrepancy, expect to be targeted and kicked out. DO NOT SIGN THE NONCOMPETE!!! THe bonus structure is a lie you won’t get a bonus for two months but you’ll contribute towards everyone else’s.  NEGOTIATE YOUR PAY HIGHER THE $14/hr. Add your restrictions into your contract. GET EVERYTHING IN WRITING! Senior employees run the clinics, new employee bullying and hazing. Vacation needs to be put in 15mnths in advance, avoid being sick or having a sick kids if your new. Stick to the job you were hired for. Coporate is petty and will fire you and damage your career moving forward you will be blacked balled even if you choose to leave! FRONT DESK THIS IS A SALES POSITION AND YOU WILL BE CONNING PATIENTS INTO SPENDING $4500-3500 of money they don’t have making them think it’s a good idea to make payments. Surgeons are great when they want to be. You have the opportunity to meet great people in the right area!

While the role itself offers meaningful work with patients, the overall environment at LASIK+ is extremely toxic and hostile. Leadership struggles have created constant culture shifts, making it difficult for employees to feel supported or valued. The job itself can be rewarding, but poor management overshadows the experience. Whether you are an optometrist, ophthalmic technician, or any other professional, I strongly advise looking elsewhere for a healthier and more stable workplace.

Advice to Management:

Although I was not employed for a long time, I witnessed dedicated employees who truly cared about the company receive little to no support. On several occasions I saw staff treated in ways that felt almost inhumane. This type of behavior drives away good talent. Poor leadership is at the core of these issues and directly impacts culture and revenue. If leadership does not change course, the company will continue to lose both employees and long-term growth potential. It is disappointing to see such a valuable organization undermined by its own management

This job is extremely stressful and not accommodating to emergencies. They don't care about patients (more like customers) just about getting you to sign some one for lasik. Which can cost anywhere from 2,500-4,000. You feel like a car salesman and not just because customers yell it at you. But because you literally feel like you're selling them something. You get trained to bad mouth other lasik locations, so that you can freak customers into indebting themselves to get lasik with you. Even tho other locations can do the same thing for half the price. I left depressed, and in an extremely negative mindset. No family life, I had to work 6days a week. Sometimes 7! Because full time had to come in Sunday mornings 7:45- till last pt. You're better off being part time. They increased the bar for bonuses, which means you have to meat a quota of signing customers on for lasik, to make 1,000 bonus. It sounds easier than you think. And that doesn't include the 250 an eye promo. They want you to get people who need the 3,000 cost of lasik. Overall please, please! Don't work here. 

Great company to work for now that they are back to being family owned. Benefits are great and compensation average. The corporate office team and upper management are great, always there when you need them. 
My only complaint is the actual hiring of Center Directors. They should be required to actually work, not just fool upper management into thinking they do. They do the least amount of work but reap all the benefits of the teams hard work.
If your reading this and applying for a "Center Director" position, go for it. It's an easy job and you get a great salary and quarterly bonuses. No experience or college degree required. Just hire a good team to keep your numbers high and sit back and enjoy the paycheck.

A typical day at work consists of clocking in and taking phone calls from patients and assist in scheduling appointments and making sure that they have a great customer service experience. The management team at LasikPlus is one true definition of what team work really is they are always on top and always finding different solutions on how our team can increase our month to date goals and they always provide feedback to each and every single co-worker. My co-workers are very outgoing and dedicated to their job and are always there to help out if needed. The hardest part of the job is during summer months were it's slower and makes it harder to meet the expected monthly goals. The most enjoyable part of the job is having the opportunity to assist with the marketing departments for advertising projects.

I really had enjoyed my job up until all of the ODs that had originally hired me on all left the company. That should have been my red flag, but I was excited to learn and become the head surgical technician. We were very short staffed at our office, no OD and one surgical technician one patient care coordinator as well as one technician to have patient flow. No one in our home office was supportive. We would ask numerous times for help in our weekly meetings and most of the time they figured out how to turn the tables and make us the issue. Ultimately the reason why I left was because they weren’t giving our patients the service they deserved for paying just about 5 grand for the procedure. Patients were coming back with visual issues because lack of proper consultations, that was my final straw. 

Though I am in the process of discussing potential career opportunities, I am leaving a review on how wonderful the interview process at LasikPlus (Cincinnati, OH Location) has been. LasikPlus HR reached out extremely quickly after I applied and had great communication. They made the entire process very clear and easy to go through. Everyone I met with along the way was friendly and helpful! Though they filled the position, they brought me in again to meet with the CEO, Craig Joffe, who I had a wonderful discussion with about possible career opportunities. LasikPlus seems like a wonderful company who really cares about their employees and patients. LasikPlus seems to work very hard to make sure you're a proper fit for the company and that the company is a proper fit for you. A lot of questions revolved on this and seemed they were invested in having a successful team.

I firmly believe that when one door closes, God opens another, often bigger and better. After losing my job in February, I was not in a rush to find a new opportunity. However, life moves forward, and that led me to LASIK Vision.
Initially, I was focused on management roles and wasn’t sure this position was the right fit. However, every interaction with the hiring team left me feeling increasingly excited about the opportunity. Their passion, professionalism, and commitment to their work were truly inspiring.
Three weeks into my role, I can confidently say it has been an excellent experience. The entire team has been welcoming, supportive, patient, and kind. The versatility of the position is unmatched, and the company culture is genuinely unique. While the training is fast-paced, my team has made the transition both enjoyable and rewarding.

Imagine how cool it is to work in a place that transforms lives everyday! The LASIK procedure is a miracle of technology that eliminates glasses and contacts. It is a procedure that really sells itself because of the life-changing effect of having perfect vision! So working in a LASIK Plus office is a tremendously positive place. You really feel like you are doing something worthwhile and the team is like family. This company has an excellent infrastructure with responsive management.  They provide a generous compensation, benefits and vacation package. I have been a surgeon at LASIK Plus for over 10 years and love working there.

Top Job Titles	Average Salary
Patient services coordinator 8 salaries reported	$19.75 per hour
Gardener 2 salaries reported	$19.00 per hour
Health information technician 1 salary reported	$20.00 per hour
Director of clinical services 1 salary reported	$93,774 per year

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