production worker

photo technician

technician

customer service representative

head of human resources

Legacybox

The job itself is pretty easy once you’ve done it for a while. However the upper management never shows up for you as an employee. One day they will tell you that you are doing a good job, the next day they will write you up. They use direct supervisors as messengers to do their dirty work. Even though most of the direct supervisors probably care about you the most. The dayshift floor manager often states that they think the company is “too nice”. They want you to be a yes man for no extra pay, but they will lead you on saying that this will help you advance. It might help you advance, but you will lose your new position within 6 months to a year.  You are on your feet all day without much support. All they provide are worn out mats. They randomly pull people off the floor to train new hires the morning of start day. The owners and upper management will conduct tours throughout your work station and never acknowledge you. The owners don’t really care about their employees. Everything is for PR. They gave away a lot of jobs that people had been in for years to students for their new Legacybox Academy. Customers cherished items ended up in trash cans and dumpsters because of this and no one would acknowledge it and take ownership of it. Basically it’s like a big clique. If you want to be there for only a short season to get a little money than you’ll be ok in this job. If you’re looking to make a career or advance, please save yourself the stress and look somewhere else. Everyone else I know who has worked there always has bad reports. They want you to work more for less pay. They’ll change clock in times and take PTO for absences without much if any advanced notice. The management gossips about you and lies to you. Your job responsibilities are almost never clear. Oh and they just laid off at least half their work force over the summer because someone didn’t account for revenue and loss when they bought a new building and changed everything. They pick and choose who gets raises and who doesn’t based on a set of how many sick days you’ve taken and if they like you or not. “WHEN THERE IS NO CONSEQUENCE FOR POOR WORK ETHIC, AND NO REWARD FOR GOOD WORK ETHIC, THERE IS NO MOTIVATION.”

Legacybox is a special place to work because the mission, the people, and the future all align in a very real way. The company has a rich history and a clear long-term vision, and it’s exciting to be part of a team that’s actively shaping what comes next.

From an engineering perspective, the work is both challenging and rewarding. There’s a unique blend of established systems and modern technology, which creates interesting, high-impact problems to solve every day. The team cares deeply about build quality, scalability, and reliability -- and there’s real investment in improving both the platform and the developer experience over time.

What truly sets Legacybox apart is the purpose behind the work. What we build directly helps families preserve their most meaningful memories, and that sense of impact is felt across the entire organization.

The culture is healthy, collaborative, and supportive. Teammates are smart, humble, and friendly. Leadership is accessible and transparent, and there’s strong trust across teams. People here want to do great work and enjoy doing it together.

If you’re an engineer looking for meaningful impact, solid technical challenges, and a respectful, people-first culture, Legacybox is an incredible place to grow your career.

I am not typically one to write reviews on anything, but I felt something does need to be said, to forewarn others about working for this company.

First of all, when you start as a CS agent here, you are treated like a robot, and expected to answer phone call after phone call, email after email, all day long. You are just a number to this company. It’s not necessarily tedious work, but it can be mentally draining. In my time here, I was under two “supervisors”, of which just all sit in a corner and play on their phones and vape their e-cigarettes most of the day, while everyone else is busy being a robot.

Around Christmas, it got insanely busy, and there were still being advertisements made for a processing time of the customers’ media for “6-8 weeks”, knowing full and well that most cases were taking around 12-16 weeks. Rather than being transparent with the customer, we’re coached to lie to the customer; tell them what they want to hear, just so they can call back a few days later wondering where their promised media is at. I had suggested being honest about the processing times, and was told, “that isn’t going to get us sales.”

I was let go from this position because I began to lose the spark of interest I had for this company that I had begun with, because of the dishonest processes and being ostracized in the workplace, but I was going to quit that same week anyways.

I would 100% not recommend working for Legacybox, unless you enjoy being treated like a robot for a company that could not give a thing about you.

I worked at LegacyBox/Southtree as a customer service rep. The management is horrible and you are cussed out by confused customers. 

If you value your work environment being peaceful and successful, do not work here. They do not care about their employees. At Christmas time, you are encouraged to lie to the customers about when they will receive their family treasured items back and when you speak to management about their not up to date with current information and processing times for items, you are silenced. 

A typical day at work is sitting there, answering complaint after complaint via email or phone call and just hopping you don't have to talk to the same person that cussed you out the day before. The workplace culture is toxic and pretentious. 

From here, I learned that while sometimes customers can be crazy, sometimes they have every right to be when they are lied to.  The hardest part of this job is trying not to agree with the customer on the phone when they are frustrated with the company policies or processing times. 

Genuinely please, work for somewhere that has a heart or at least won't give you a heart attack from stress. It’s not worth the money no matter how much they pay (which isn’t that great anyways.)

Morale has been low ever since they laid off nearly half of their employees a few months ago as a money-saving tactic.  They didn't account for a lull after Covid died down a bit and people started working again... Even though they were still getting in new highers a week or two before the big decision so it came without any warning. There's also been some upper management shake ups after that day and now they are pushing for a lot of changes that don't really improve the work flow, such as, moving the Auditing team to just the day shift rather than them being on all shifts. They call it a midshift when it barely overlaps with weekend or evening shifts... Then they give the Auditing team essential tasks that weekend and evening shifts have to wait on (sometimes days) to be approved. It was a nice place to work when I first started. Its the only job I saw myself staying at for a very long time. The work is simple (sometimes mind numbingly so) and coworkers are a nice, friendly, and creative bunch. I just don't understand what upper management is doing and it's honestly a little scary...

This place appreciates no one. Just look at the ratings check them on reddit everywhere you look complaints. The owners are well connected politically and dont hide it all. No care for employees well being. Low morale with little care. I also  noticed there seem to be consistent disparities in how opportunities are distributed among different groups here, take that as you will. It sometimes feels like the decision-making here prioritizes profit margins and executive relationships over the well-being of the broader team. It sometimes feels like the decision-making here prioritizes profit margins and executive relationships over the well-being of the broader team. The company’s priorities are reflected not only in its policies, but in its physical layout—executives upstairs with recreational perks like a pinball machine, while customer service is kept downstairs with no comparable amenities. Even parking is divided, reinforcing a sense of separation between leadership and frontline employees. Segregation being a major theme. 

This is by far the worst place I have ever worked. There are a lot of good employees at Legacy box, but the upper management is extremely unprofessional and creates a toxic work environment.

Employees are unfairly treated and upper management takes no responsibility for their own failure as managers. Everything is blamed on the employees, and all the upper management cares about is output quantity and profit.

The work is easy and after the initial training period there is nothing new to learn. The work is mundane and repetitive, which is to be expected. The hardest part is dealing with the ever increasing demands from management and a complete lack of team spirit or sense of being part of anything. 

This is not a serious place to work and could only be considered an in-between job while looking for real employment elsewhere.

The low moral, toxic work environment and terrible management are all good reason to stay far away from Legacybox. 





What is the best part of working at the company?
There is no “best part” of working at LegacyBox

What is the most stressful part about working at the company?
The shifts work odd times. Management has high output expectations regardless of equipment failures. You will often be exposed to adult content without warning and occasionally it’s very upsetting. 

What is the work environment and culture like at the company?
Legacybox does not care about its employees. You are easily replaceable. Don’t believe me? Watch how often they post open positions.

What is a typical day like for you at the company?
You’ll be assigned a role. If you’re anywhere in production, that role can change at any time. You’ll receive some training by a fellow employee. You’ll be expected to move boxes up to 50lbs very regularly.

I’ve been impressed with how much trust and autonomy employees are given. Leadership encourages forward thinking and problem solving rather than micromanagement. The culture is transparent, energetic, and focused on delivering great work. Everyone has a voice, and ideas move quickly from concept to execution. If you enjoy creating impact, learning from smart people, and contributing to a bigger mission, it’s a fantastic place to be.


My first thought for anyinr looking to work here... run away run fast don't look back. Ever management does not care anything about their employees we are just scum on the bottom of their shoe. They feel like they can just replace people at a moment's notice and train an employee in each department for one week bouncing you back and forth from Department to Department to Department. Lower management cares more about their employees than anything but they have no say so in any of the processes of keeping an employee, demoting an employee, or firing one. This is the worst place I've ever worked for although I thought the one before was pretty bad but not like this. Don't get me wrong there are some good things about working here like the people the regular employees they're great that's about it.

Top Job Titles	Average Salary
Production worker 2 salaries reported	$18.50 per hour
Photo technician 8 salaries reported	$15.13 per hour
Technician 2 salaries reported	$18.50 per hour
Customer service representative 3 salaries reported	$15.50 per hour
Head of human resources 3 salaries reported	$117,500 per year

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