records specialist

medical records coordinator

entry level customer service representative

medical records clerk

financial controller

Legal-Monkeys

A typical day is processing a lot of medical mail. I receive the mail via the mail or fax. I sort the mail and scan it all into the computer system. I then have to go through each piece of medical recieved, break it down, and put it into each patients file. I then rename the file so it's an easy find for the attorneys to find. This also gets backed up in our software.
Then come the invoices and prepayments. I have to sort through each invoice or prepayment to see what they charge per medical record and billing record. Once I cut the check these are given to me at the end of the day where I scan them into the computer system and back them up in our system. These are also renamed and put into the clients file. After everything is input into the computer and backed up I match the checks up to the right facilities and send them out in the mail that day.
I also am required to make at least 80-100 follow up calls a day to medical providers to check the status on the medical record and billing records. I then have to record in wiritng into the system who i spoke with and what the conversation covered. I also have to answer messages throughout my day to legal assistants who have questions about certain cases.
I then work on any cancellation requests. These are requests the legal assistant puts in the system for me to work on- and for whatever reason they no longer need the medical records or billing records. I then cancel these and send off cancellation letters to the facility along with calling them to let them know we are canceling requests. I then print these off, scan them into the computer software and back them up.
Then come the problems. I work on a list of problems that legal assistants have for me. This invovles a missing signature from the client to not knowing the address to the facility, not knowing fax number, or the phone number to the facility. It is my job to obtain these and fix these issue so records and bills can be sent out and requested.
Then come the prints and faxing out all medical records and billing requests. I then print and fax/mail out all requests for the day.
I work on my firm full time doing all this along with being handed another firm to do their checks, receiving and sorting the medical/billing, then scan this into an individual. I then at the end of the day for that firm mail out all the invoices and requests that day.

Management from my point of view is they do what they can. They are an ambitious group and work hard at their core values within the company.My manager has excellent technical skills and is very agreeable and understanding as a colleague. I would liked more support from her at times, but her hands-off style taught me to become resourceful in problem solving and negotiating with colleagues.

Co-workers are energetic and hard working. They are all unique and have strong values which is important to our management. One of their head core values in the company is to initiate change. Fun and friendly staff.

Hardest part of my job? The reviews are, by far, the hardest part of my job. Due to that I have to rely on myself for the review, and I'm very busy so it's hard to fit extra work into any timelines. As a legal processor, the stuff I do is very engaging - no matter how hard I try to make it as simple and easy-to-follow as possible regarding the notes I put into the system. I also expounded on the daily tasks and notes I put into my work. I try to make reviews as easy on my boss as possible. I try to be as diligent as possible in my work and complete everything assigned to me daily.

The most enjoyable part of my job? The best part of any job is when I get appreciation and the rewards of fulfilling my duties...even if it’s a short e-mail that describes the happiness I've brought to someone for the day.

Coming into this role, you learn how to service law firms by retrieving medical records for them. I enjoy the people. The team I work with is very caring and leadership places a lot of importance on collaboration and sharing ideas.
I really like that we have daily Morning Huddles, where we connect as a team and share something positive that’s going on in our own lives. I feel that management is supportive and wants to see the company and people be successful. I appreciate the one-on-one performance meetings with leadership to have focused time to discuss what’s going well and ways to improve. The hardest part of the job would be working in a start-up environment. That can come with shifts in directions or changes, as the business is still growing, but I love working for smaller businesses and believe in the mission of this company: “Helping people by supercharging law firms through leading technology and meaningful service.”
I appreciate the many employee events. The company puts a lot of funds into employee recognition and letting us step away from the busy work for fun events. Some examples are they have taken us out for ice cream, set up baking/cooking competitions, and taken us to Top Golf or bowling for employee appreciation day.

Working at Legal Monkeys has been one of the most fulfilling professional experiences of my life. From day one, it was clear that this is a company built around strong, intentional core values—and not just on paper. Integrity, accountability, and service aren’t just buzzwords here; they’re ingrained in the day-to-day culture and decision-making.

What sets Legal Monkeys apart is the genuinely fun and inclusive work environment. There’s a strong emphasis on teamwork, open communication, and mutual support. Everyone—from leadership to new hires—is encouraged to bring their authentic self to work, and it creates a space where people feel seen, heard, and valued.

Beyond that, the company actively fosters personal and professional growth. There are opportunities to learn, take initiative, and stretch your skills in a supportive setting. The balance between work and well-being is also a priority, which is something you don’t find just anywhere.

Legal Monkeys is more than just a workplace—it’s a community of people who care about their work, their clients, and each other. I’m proud to be part of a team that not only delivers excellent service but also knows how to have fun while doing it.

Hiring Process:
-in person interview
-job shadow/interview with a team lead and training lead
-If hired: 5-7 weeks of training in what's called "the hub". They will hover over you and if they think you won't be successful at this job or do not measure up to their expectations, they will let you go.
This job requires you to be out-spoken/bold/firm. If you are not either of these, please do not bother applying here. They will keep telling you this "We do not want to put you in a position  where you can't succeed" so be prepared. This job is repetitive and it is not like a typical call center job where performance is not measured to hear that. You will be expected to perform 50-100 + phone calls a day and make very detailed notes so that your coworkers can pick up on your work when they get to the assigned law firm.

The workplace culture is generally positive, and I genuinely enjoyed working alongside my colleagues. My experience is largely a reflection of the supportive and kind team members and managers I interacted with on a daily basis. However, there were challenges at the upper leadership level, where expectations sometimes felt unrealistic and workloads were distributed unevenly. In some cases, employees handling more demanding tasks were not adequately compensated, while others received disproportionate recognition for less intensive work.

Over the past 2 years, I have truly enjoyed getting to work for Legal Monkeys. This company goes out of their way to help employees grow professionally and as individuals. There is consistent support from leadership to help the team achieve their goals and talk through day-to-day difficulties. Legal Monkeys puts effort into celebrating their team members and showing appreciation for the hard work they put in. I can genuinely say, from the bottom of my heart, Legal Monkeys has been my favorite job I have ever had!

The management Team, would be hands on all the time, they went above and beyond helping with work issues or if had Family emergency's or Doctor's appointments. I Loved my Job, I enjoyed getting up and working every day. The worst part I worked from Home, and not having the interaction of my Team Lead.. I learned so much about computers and records collection. The Culture was changing and becoming a young and Hip place too work and learn. They would take us too the movies , Pizza day, Tasty Thursdays!

The work can be a bit repetitive (soul-sucking is the work used internally) but most call center style jobs are.

Management gets it, and works hard at keeping the atmosphere positive and interjects a lot of fun into the workday. Lots of team meetings, activities, and snow cone days.

Takes a lot of patience and good communication skills, but there are "career tracks" for hard workers and there is definitely room for growth. 

They're building a new building downtown (with a gym!) so it's a great time to get on board.

I worked at Legal Monkeys full time for almost 1 year. You do an extreme amount of work for very little pay. They try to justify the pay by saying the software is proprietary and you have to learn how it works, but really they just want to pay people pennies. At the end of the day, it’s a glorified call center. It’s very clicky, and there’s no upward mobility unless you suck up to everyone. No one really cares about you as a person, they just care about making sure they look good

Waffle Friday was cool. They want you to do stuff outside of work, and don't like it if you don't go. Team leads and boss have favorites, that can do no wrong. So much work, for not much pay. Zero benefits or room for growth. Work is not hard, but expectations are not reasonable. They think your life should be devoted to them. Treat experienced employees terribly. Must act lije a Stepford wife all the time. Lord forbid you show any emotions, othen than, happy.

Top Job Titles	Average Salary
Records specialist 33 salaries reported	$16.00 per hour
Medical records coordinator 10 salaries reported	$16.00 per hour
Entry level customer service representative 6 salaries reported	$16.00 per hour
Medical records clerk 5 salaries reported	$16.00 per hour
Financial controller 2 salaries reported	$125,000 per year

Working at Legal Monkeys: Company Overview and Reviews

Legal Monkeys

Legal Monkeys Ratings

Popular jobs at Legal Monkeys

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected