store manager

Lego Store

Working at a LEGO store provided a unique and engaging experience, particularly for those passionate about creativity and building. The environment was dynamic and colorful, filled with the excitement of both young and older fans of LEGO, making every day a new opportunity to inspire and be inspired. The role involved interacting with a diverse clientele, sharing in the joy of LEGO's endless possibilities, and contributing to a team dedicated to delivering exceptional customer service. This environment fostered a sense of community and belonging among employees, who took pride in their work and the brand they represented.

However, the store's management style cast a shadow over the otherwise vibrant workplace atmosphere. A pronounced culture of favoritism led to a stifling environment where older employees felt their growth and potential were significantly restricted. Opportunities for advancement seemed to be reserved for a select few, often overlooking the experience, dedication, and contributions of longstanding staff members. This favoritism not only demotivated many employees but also hindered the overall team spirit, as it created divisions and an unfair work environment. Despite the joy and fulfillment the job could bring, this aspect of management's approach significantly impacted the overall employee experience in a negative way.

The LEGO Store(s) I've worked at are great. My coworkers care about the customers and each other. The company policies (greeting every guest, uniform code, steps to good service), though some see them as limiting at times, I feel make it a comfortable and safe place for any family to come to and feel special. Welcomed without over-burdened with pressure to buy and served without being pandered to. 

As an employee, I found a lot of great opportunities to make individual guests feel special and also some great opportunities to learn and grow. There's turnover (in management - because they get promoted or if they change stores it's to manage them), but not too much. So new opportunities make themselves available with some frequency.

As an employee at Lego, I am thrilled to be a part of a company that brings joy and creativity to people of all ages. Lego isn't just a toy; it's a source of inspiration and imagination. Our commitment to quality and innovation is unwavering, ensuring that every Lego set delivers the best building experience.

Working at Lego means being a part of a global community that values teamwork, diversity, and sustainability. The culture here encourages out-of-the-box thinking and empowers employees to make a positive impact on the world. Whether it's contributing to educational programs, promoting eco-friendly practices, or simply witnessing the smiles on children's faces, every day at Lego is fulfilling.

Lego's dedication to fostering learning through play and sparking the builder in everyone makes it a fantastic place to work. I'm proud to be a part of this company, where creativity and fun are at the heart of what we do.

This is not an entry level position for customer service. Luckily no sales but you are the sole reason someone has a great visit or goes to Target/Walmart. Most expecations are honestly easy to deal with since there is no commission. Problem is corporate needs to reinvite the wheel for whatever reason a lot. Make record profits and called up as best company for 4 years in a row? Cut hours and experiment on what works for availability from February to September. If your working on the stores and not ASM or SM you will be under the federal poverty level every month without fail. Lego sells itself and should always be that way. Store side can be great if your team is on the ball and not living inside drama or something close to.

Working at the Lego Store was cheerful, fun, and very social, both with customers and my coworkers. Most of the work was focused on helping our customers to have a good time, and also having fun along with them. We made our store a place that people would enjoy coming, whether they were shopping, just looking, or working there.

The management team was dedicated, knowledgeable, and very welcoming, and saw to it that their employees were well supported and engaged at work. The management also arranged plenty of company events to boost morale and group spirit.

It was a good place to work, and I was sad to leave, but my commute got too long after having to move to a different house, and that plus schedule conflicts and a higher-paying job elsewhere ended my career at the Lego Store.

Every day working at Lego, it was jam packed due to its location of Downtown Disney. There was never a day it wasn't busy. The coworkers were probably the best art of the job, as they were always fun, friendly, and willing to lend a helping hand. However some of the managers didn't seem to be competent enough to take control of certain situations that jeopardized coworker cohesiveness. The hardest part of the job was desperately trying to keep up with the high demand and the strict inhuman script they forced you to rehearse during the busiest business hours. The most enjoyable part of the job was getting to work with great lovers of the Lego product, and crafting a memorable experience for first time visitors and children.

The Lego Store is a fun place to work, especially if you enjoy the hobby yourself and like interacting with kids. Interactions do have to be fairly specific and you can be expected to have different openings for every new customer that walks in and it can get a little repetitive, particularly if you don't have a lot of knowledge about the toys themselves. It's still a great retail job though (certainly the best I've ever had) and it can be a fun way to technically play with the bricks for part of the day with the kids that come in. It's a fairly relaxed environment and though it can get a little hectic around the holidays the average day is well paced. You also get freebies occasionally for working there! Definitely a fun job!

I was working in the downtown Disney location, My manager was fired and asm was as well after they just hired outside supervisors when I had been known as a great employee and everyone thought I deserved that position. Anyway Managers were fired, I had to teach these supervisors how to do their job, after a long period of time, another position opens up and I apply, Denied again. This company didn't give me my annual raises nor anyone else that was their. No Benefits were offered. You have to stand all day long which wasn't bad, but when you had to stay in one zone all day was pretty boring. They expect you to do everything and anything for minimum wage!

Lego has been an amazing experience to work at. Kids keep one busy all day long. I learned a lot of things in lego. Managing the store under extreme pressure; handling cashier as well as restocking etc. My coworkers had been very supportive and flexible during the time I worked there. The hardest part of the job was to manage the floor as well as cashier. While the most enjoyable part of the job was to see kids play around; suggest people what to buy. The typical day at work was to get there in the morning at 9:30 am, clean, restock the floor with missing sets, greet the customers, manage the cashier place and look out for any theft.

the LEGO Store is a fun and bright place to work. my coworkers are friendly and no one really has any problems with each other. you’re not pushed to meet a sales goal, you don’t have a goal for membership sign ups, you get a 30% discount the first 3 months and a 50% discount after. sometimes there’s nothing to do in the store except for pacing around and fixing shelves but you get paid fairly for retail. none of the customers are ever really aggressive and managers/supervisors always handle it.

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