it technician

receiver

help desk analyst

investor reporting manager

helpdesk specialist

Lenderworks

Lenderworks aims to take the work out of lending in the mortgage industry. Founded in 2011, its roots are tied to First Heritage Mortgage and Intercoastal Mortgage as it was created in order to export and share resources like HR, IT, legal, compliance, etc. They also offer these same services to any and all other potential lenders.

I can't speak for every single department. But I can speak about what I experienced on the inside and provide a warning to anyone looking to join the Lenderworks team and also to hopefully inform any future lenders as to the team they will be employing. 

Upon joining the team, it was made pretty clear to me that Lenderworks does not look to hire or encourage any kind of real talent within the company. They seek individuals who are willing to put up with lots of highly monotonous work and low compensation. Metrics play a pivotal role in calculating an employees value. Employee's are viewed as numbers and compared to the average with little regard for much else. The work culture is toxic and unprofessional. I witnessed superiors mocking and degrading employees under them with no consequence. Leadership is completely uninspiring with little push to accomplish anything real. There was no desire to improve systems that are broken or are highly inefficient and thus caused work to be even more time consuming and monotonous. Documentation on technical issues, procedures, policies, etc were hard to find or non existent. If anything existed it was often times outdated or poorly written. Laptops that employees are supplied with are in rough shape, and all have frequent technical and hardware issues and the IT department did not really seem to care about it. 

Everyone just looked as if they hated their job and just wanted to go home.

If you are ambitious, take pride in the work you do and are looking to join a team of inspiring individuals who work at a thriving meaningful company. I'd strongly suggest looking elsewhere. If you are desperate and don't care about the work you do. Then Lenderworks might work for you. The bare minimum is achieved here, you will go home with a pay check in hand, but not much else.

If you are a future Lender looking to employ our team, I would recommend that you carefully do your homework and consider all other options. From an inside perspective, I would not at all trust what Lenderworks provides.

Turn around and run away unless you like lack of communication, playing favorites/different expectations for different people, constant change not for the better unless staffed properly which never seems to happen, shocking amounts of overtime that force you to neglect your family/not further your education even though it’s important to you and they claim they want you to/and lose sleep, micromanaging, departments/clients that don’t provide you with invoices but then get upset when they’re not paid, crying on a regular basis, and mixed messages from different management/supervisors. But if those are things you enjoy, then the accounting department at Lenderworks is the place for you. Don’t get me wrong everyone “acts” very nice, but the work they put on you and the expectations are always in conflict with what you were told. You will be told not to work overtime but will be given enough work for an 80 hour week and you will either be given less than two days of employment before they are concerned about your ability to get half of the month end recs done or you will be given more than two months to get invoices right even though all you do is invoices. Depends on how much they like you.

Lenderworks has been a great company to work for. I started in an entry level position and had plenty of opportunity to learn new things and earn promotions. Since day one I have felt like my input has always been valued and taken into consideration. I've always felt like I was a part of a team, and not just an underling being told what to do.

The job stress ebbs and flows with the housing market. I feel like management does a good job of hiring help when needed, or offering over time if the extra work does not warrant an additional employee.

The new CEO has a strong focus on the employees, and stimulating a healthy work environment. He understands that without the employees there is not a company, and is always willing to lend an ear or offer ideas.

All in all I can say most days I can wake up and be excited to go to work.

What is the best part of working at the company?
I thoroughly enjoyed almost 5 years of working at Lenderworks.  My fellow employees as well our clients were true skilled professionals who exhibited respect for each other.  I would recommend them to any prospective employee.

What is the most stressful part about working at the company?
Dealing with normal industry fluctuations in business and interest rate volatility.

What is the work environment and culture like at the company?
No complaints.  We had a nice office space and the culture was collaborative and innovative.

What is a typical day like for you at the company?
My position was very routine-oriented since I was in Secondary Marketing and our activity was aligned with financial markets and their behavior.  I would arrive early to lay out my day plan and work to execute that plan throughout the day.

Lenderworks is a great company to work for. Advancement is results oriented which some people may not like, but if your willing to work hard the company can and will reward you. There are opportunities to work from home on occasion and management is fairly flexible with hours when they can be.

Upper management holds quarterly Town hall meetings to review company wide goals and tries to keep us informed and on the same page. Then, they cater lunch for both offices after the town hall meeting. 

After seeking other employment opportunities, I found that the salary and benefits are extremely competitive, but the opportunity to learn and the renewed focus on company culture is what has really anchored me here.

I have been with the company for two years now. I have witnessed nothing but support and encouragement of employees. They strongly encourage promotion within the company. They want employees to learn and have the opportunity to go after their goals. 
They are family oriented. They realize people have responsibilities outside of work and encourage a work-life balance. 
They recognize hard workers. 
The company is constantly growing even during a time when the industry is slowing. This makes for great job security. 
They are always asking for workers opinions on how to improve processes. 

I cannot say enough good things about Lenderworks.  We have magnificent leadership that really cares about it's employees.  I believe that we will continue to grow and the employees will be rewarded as this occurs.  It is made clear that we are the ones who make this company successful.  I'm thankful for the opportunity to work here.

Lenderworks is a company that likes to tell you that there is a plan for advancement but it never comes, along with raises. They have no problem hiring new people but can't compensate the ones that they already have, who have poured their heart and souls into the company. Best thing I have ever done was leave the company for a better paying job, with yearly raises and better benefits. 

Lenderworks is owned by two lender parent companies, one is positioned well and the other is struggling as many IMBs are. The owner companies treat Lenderworks like their ugly step child. Multiple rounds of layoffs have left it rudderless with little to know direction from management. This company is happy to string their employees along with false promises but will never follow through with any meaningful advancement or pay increases. I would strongly discourage anyone from applying.

Positives: PTO requests are not questioned so long as you have the PTO available.  Typically, get an end of year bonus.  Some remote/work from home positions.
Negatives: Promotions are popularity based.  Raises (if you get them) are yearly.  Some managers lack competent communication skills (come across as rude & disrespectful) and  micromanage.  Headquarters is in another State and out of touch with the majority of the company. 

Top Job Titles	Average Salary
It technician 1 salary reported	$23.10 per hour
Receiver 1 salary reported	$17.00 per hour
Help desk analyst 2 salaries reported	$23.00 per hour
Investor reporting manager 1 salary reported	$80,000 per year
Helpdesk specialist 1 salary reported	$55,000 per year

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