software engineer

customer support representative

director

senior software engineer

credit specialist

LendingClub

Lending Club has amazing benefits. Paid health insurance, free food, PTO and the people they hire are usually great.

I work as a Member Support Representative and basically its just a call center. As such we are treated as the lowest on the totem pole. The entire Operations department is pretty low.

The job is extremely metrics driven but not all of the metrics correlate. You would think when the QA team give you scores it would match the customers experience, but its not.

There is something called adherence. Basically a set schedule you have to be on to take calls. If you divert from it you lose points. It is so heavily weighted that a person can take more calls than everyone, get a higher score and customer satisfaction, but if their adherence is low they will be ranked lower. Not efficient at all.

The pay is good for the work and the benefits are great. There is currently no room for advancement due to the scandal the company had several months ago. 12% of the company was laid off due to it and without warning.

Management is not in touch with the workers. They continually give us more information to be as vague as possibly to the customers to avoid any legal action, to the point that it is hampering our ability to actually help the customers.

Lending Club used to be an amazing job that I actually enjoyed, but it is going downhill so fast that pretty much everyone is looking for a better job now.

Don’t even try to compromise with management. They have had 3 layoffs during the time I’ve worked here. All was in 2023. Now they are getting rid of employees by having them quit. They are requiring all employees to go into the office. Remote work has been available for 5 years. They have slowly taken away everything good this company used to offer. When business is booming, it’s fine. When it’s slow, they start cutting every cost they can for the “investors”. They try so hard to look good for the investors, they forgot their core values as a company. Employees from every department are finding new jobs. This is for the Lehi location. 

The pay here was fair. The benefits used to be fair. They slowly took everything away. Now, no more remote work. 

“Working from home is not an option to provide dependent care” 

That’s the kind of company this is. Remote work is beneficial in many ways. Huge work life balance, mental health, taking care of children in this economy. They don’t care. They want you to work to the bone. Saying that in office is beneficial to everyone and you just have to get over the difficulties because eventually it will be better.

This company doesn’t care. They’ve lost their way. I’m moving on. Don’t work here if you can.

If you are unemployed, desperate for a job, or want to change career field, please do not unless you are homeless. I got sucked into the glamorous life of a tech company where theres so much perks, but behind curtains the job is not so glamorous. The job entails you to sit in front of screens everyday while answering calls from customers for 8hours a day! This is a typical call center job but what they don't tell you is you will feel completely bummed out by the end of the day answering these calls. Your co-workers will also be depressed answering these calls. There will be expectations from you! You will not be able to leave your desk and go use the restroom whenever you feel like it, otherwise it will affect your adherence! You cannot browse the web without being watched. Everything you do wrong will mark you off! You will have different scheduled lunch everyday. This job is like jail time- no freedom, no power to speak freely, and you will be restricted to so many things on this job. PS. the weeks long training was not helpful. One particular female trainer made me live in constant fear prior starting the role. She said it was tough love, but she was so judgmental and picked on me constantly. So overall.... you will live in fear from working at this job. Please save yourself and look elsewhere. It is not worth it

Upper management does help sups are friendly I’ll say make take some time but eventually they’ll get to ya questions if you have any on a call obviously in office was much quicker far as help would go but working from home takes more time when ya gotta go through everyone else who may need help as well but job I would say is actually easy as blank  I would say least to me rather ya inbound or outbound all the same In a way like basically help the borrowers (ppl on the phone ) make they payments or delay they payments or try to come up with solutions or way to make a payments if they can’t obviously everyone may not be able to pay at some point but shoot if they can’t ya just basically let them know negative impacts risk and other services maybe they could look into it’s also bonuses you get once at the end of the month that you can get for dam near just showing up to work on time and working your schedule  so real nice and you have nice  training they will teach ya everything you need I have worked here almost going on 3 years now and you do get a raise based off performance yearly as well and it’s benefits and pto as well shoot but yeah guess that’s about it best of luck to you all enjoy the rest of your day have a great day and many more to come  and happy belated birthday I couldn’t tell you last year lol 

You start the day by answering the phone and assisting someone through "6 easy questions" for a soft credit check to see if they will qualify for a loan and repeat this 60-70 times a day. You are waiting in a Que on auto answer and required to be available for 92% of the day at minimum. The job becomes extremely repetitive and you are assisting people who have very little financial knowledge to get a loan and most of them are extremely aggressive or defensive because their debt is a sensitive subject. It takes about a week (probably less) to learn all the scripts and systems LC has and after that there isn't much more to learn about the role. You are dealing with incoming calls so you have to make a good funnel through a positive attitude and good habits that would seem worth it if the compensation was better or it seemed like management cared about your opinions. Seems like their trying to squeeze everything they can get out of their workforce and make them as efficient as possible without increasing the incentives to ask what is being demanded.

I was lucky to be hired at a time when internal career movement was still a thing. I went from MS to Credit to Fraud in about a year or so, quicker even than what was mentioned to me during the hiring process. Culture when I first started was also good; yes, working in a call center sucks but at least my supervisor and my team were cool and I enjoyed getting to spend time with them both in and out of the office. 

All I will say is that while my teammates are still great, management has definitely deteriorated and moving to a role outside Ops is almost impossible. I appreciate my time here as far as having met amazing coworkers and learned a thing or two about fintech, but the work is no longer fulfilling (especially when a supervisor is breathing down your neck at all times). Supervisors seemed to be trained nowadays to know how to squash any ideas or sentiments expressed by team members and this fosters an uncomfortable work environment. The perks are nice enough but worth your mental peace? Not anymore.

Working at LC, you'll meet a bunch of really great people whom you can also call friends. Aside from the great people culture, you'll get a lot of help from a few management level employees. Most of the time, you'd get little to no help in career advancement from your boss. Working in operations, you're essentially stuck in that role until you find a new company to work for that allows for internal promotions. That's one of the biggest improvements that this company needs to work on. Employees who are working in operations, you won't get a chance to ever get promoted and you'll constantly see external hires getting the job. The second area that the company lacks is "transparency". LC will sound like a broken record and talk about how transparent they are with their employees but failed to tell everyone that anyone working will be laid off by the end of the year. This is the situation where about 300 employees are facing right now, no job unless you decide to move to Utah. All this was told to us 2 months before the layoff notices were distributed.

What is the best part of working at the company?
The people were great, and it was a fun place to work. It was all remote, although we did get together a couple times a week for lunch and to do stuff as a team. It was a good place to work. 

What is the most stressful part about working at the company?
It was very competitive, and the calls could become stressful sometimes. 

What is the work environment and culture like at the company?
Very relaxed and fun. They had catered lunch 2x a week, and you could sit wherever you wanted as the office was usually pretty empty. 

What is a typical day like for you at the company?
Usually I worked from home, so we would all get together on zoom for 5 min or so and discuss anything from the day before. Then we would do our own thing. Take calls asking about loans, helping with applications, working on issues etc.

The training is poor the female trainer is preoccupied with her own personal problems that new employees don't get the proper training In a 4 week training then you hit the floor and start taking calls and you fully don't understand all the different products and the process to handle the calls and then the upper management makes loud comments on mistakes new employees have made calls you names makes you feel incompetent and stupid no encouragement and talks about other employees so disrespectful in a working environment and it's allowed even by the hire up and HR other employees watched this happen the jealousy and envy that's goes on it makes you not want to be there just run run run don't do it you will wonder why you made the choice in the first place after reading this!

Lending Club was a great place to work. It has taught me a lot about the tech and financial world. I plan to continue and grow in the same field. I have learned account management skills as well as how to review legal financial documents with efficiency and quality. Management at Lending Club is very encouraging and greatly care for their employees growth and well being. The most difficult part of the job at lending club was the the uncertainty in the financial world and finding the day to day flexibility that came with it. With this came the ability to adapt and be flexible with my daily routine to overcome the slowest or busiest day seen in months. The most enjoyable part of Lending Club would be the amazing perks as well as transparency with the company. Management as well as co workers played a large roll in my growth with the company and my personal skill set.

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