sales representative

store manager

counter sales representative

customer service representative

distribution associate

Lennox International

A typical work day is finding out at 11:30 the night before where you will be going from your manager by a email. God forbid that something goes wrong with a unit on a 25 unit roof after the pm is done. Constant calls from the manager asking why the pm hasn't been completed after you have spent 2 hours driving to the location, 45 minutes hand lifting boxes of filter and equipment up onto a roof.
A typical pm for a large client with multiple roof top units (anywhere from 15-25 units) typically takes 5-6 hours, if no repairs are needed.. That is not counting travel time, which averages 2 hour and one half hours (one way!)
The constant being put down by the manager is not worth the job. The promises of advancement and training are there all the time with no follow up about any of the opportunities. Management constantly gives confusing communication with the customers and upsets them. The techs have to take the brunt of the anger of the customer and try to smooth things over. 
Regional techs (Super Techs as they call themselves) are constantly trying to find the smallest thing wrong and criticize the field techs, just to make themselves look good to the higher ups in the company.
If you are new to the HVAC world, stay clear of this company. You will be promised the world and then made to be a scapegoat when they want to get rid of someone because of their budget concerns.
This company has no idea how to treat decent people that just want to work and provide for their families.
If your sick or there is a non Lennox issue you have to deal with at home, be prepared to be criticized and questioned about it at length. Be  prepared to work in the worst weather conditions (dangerous ones at that), and be prepared to be told your a "whimp" if the conditions are such that you feel you could be in a unsafe situation.
LENNOX IS NOT WORTH THE TIME AND OR ENERGY! KEEP LOOKING

A typical work day is finding out at 7:30AM the night before where you will be going from your manager by a email. God forbid that something goes wrong with a unit on a 25 unit roof after the pm is done. Constant calls from the manager asking why the pm hasn't been completed after you have spent 2 hours driving to the location, 45 minutes hand lifting boxes of filter and equipment up onto a roof.
A typical pm for a large client with multiple roof top units (anywhere from 15-25 units) typically takes 5-6 hours, if no repairs are needed.. That is not counting travel time, which averages 2 hour and one half hours (one way!)
The constant being put down by the manager is not worth the job. The promises of advancement and training are there all the time with no follow up about any of the opportunities. Management constantly gives confusing communication with the customers and upsets them. The techs have to take the brunt of the anger of the customer and try to smooth things over.
Regional techs (Super Techs as they call themselves) are constantly trying to find the smallest thing wrong and criticize the field techs, just to make themselves look good to the higher ups in the company.
If you are new to the HVAC world, stay clear of this company. You will be promised the world and then made to be a scapegoat when they want to get rid of someone because of their budget concerns.
This company has no idea how to treat decent people that just want to work and provide for their families.
If your sick or there is a non Lennox issue you have to deal with at home, be prepared to be criticized and questioned about it at length. Be prepared to work in the worst weather conditions (dangerous ones at that), and be prepared to be told your a "whimp" if the conditions are such that you feel you could be in a unsafe situation.
LENNOX IS NOT WORTH THE TIME AND OR ENERGY! KEEP LOOKING

a typical day at work: Specifically, if you are a new hire you do not expect to have all of your login credentials ready on the day nor the 2nd week. Expect to be given poor training from individuals that have been there for years & condescending attitudes, that will pass you around to other employees to train you that does not  to volunteer to train you . 

*What you believe you learned: that the work is doable, its just the smug older employees that make the work environment tacky & unprofessional.

*Management: They currently are under new management but thats so called better than the old one but that is a total lie. Management is just as condescending as the older employees. & previous management. THEY WILL GASLIGHT YOU TO DEATH! Management doesn't even inform older employees on how to properly implement/ train a new process for Product Registration 

*Workplace culture: ITS HIGH SCHOOL WITH SO CALLED "EXPERIECENED KNOWLEDGE IN WARRANTY" ADULTS THAT DO NOTHING BUT GOSSIP BECAUSE THEY REALLY HAVE NO LIFE SPEARATE FROM WARRANTY. PLEASE EXPECT THE PERMANANT/ OLDER EMPLOYEES TO ABOUT PAST & CURRENT EMPLOYEES TO YOUR FACE. LIKE SAID UNPROFESSIONAL & ONE BIG UNITED FRONT. THEY WILL ALSO TELL YOU HOW PAST EMPLOYEES HAVE QUIT W/O NOTICE & YOU WILL FIND OUT WHY THEY HAVE. THE EMPLOYEES THAT HAVE STAYED FOR YEARS ARE THE PROBLEM & HAVE MANAGED TO MAKE IT PURPOSELY UNCOMFORTABLE FOR A NEW HIRE TO STAY LONG-TERM.  IF YOU SEE YOURSELF AS WARRANTY REP FOR THE REST OF YOUR LIFE & NO OTHER ASPIRATIONS THAN THIS, THEN THIS IS THE JOB FOR YOU & IF YOU LIKE A HIGH SHCOOL-LIKE WORK ENVIRONMENT THEN THIS ESPECIALLY THE PLACE FOR YOU

*The hardest part of the job: THE WORK CULTURE & how UNSANITARY the people are.... expect for people to be coughing all day & spreading germs. 

*The most enjoyable part of the job: wfh on fridays & free parking ...yayyy

I'm going to be frank about this this place has many up and downs. So I'm going to list them off with the pros first then cons.

Pros.

1. Job security. This is a the most stable job one can get and the benefits aren't terrible. At least by today's standards....

2.Place for advancement. One can advance in their career at this place. (at least by what I've seen.)

3.Simple job. Its not very complicated, (at least for cooling..), where you tend to your station at the production line.


Cons.

1. Management. Pointless and clueless people by what I've seen they can't even keep the line productive most of the time.

2.Co-workers. Honestly some people were better than others because some of the fellow co-workers on the production would work slowly and constantly talk to each other. Absolutely useless people.

3. Environment. Look I'm not going to sugar coat this sometimes you get stuck working at stations that have broken equipment and it seems like it takes a long time for management to take notice and get it fixed. 


Overall View 

I wouldn't really work here for very long but the job is decent enough if you can get passed a few of the problems like management or some of the co-workers. My opinion at least for the Marshalltown branch of the company is that they need to get management's things in order or improve management by hiring more competent people for management positions and try to better improve the working environment for the employees.

Lennox is a very easy job but to work there you must have patience it takes four years to top out you start at 9.00 thru a temp service (Ranstand USA) where you have to work 90 days to qualify to be considered for full time in most cases however you will work longer then 90 days meaning you will still be a temp making 9.00 a hr and it can go on for months once you are lucky enough to become full time youbagain have to wait 90 days before you receive any benfits ie another raise after that you will receive a raise every 90 days for 4 years topping you out at roughly 16.50 a hour you get no vacation days until your full time and you get the vacation time Jan 1st no matter how long you have been full time you start with 3 days and they slowly add more days the longer you stay there peak season runs from March through October normally but during normal times still be prepared for crazy hours 4am to 4pm today then 6 to 2 tomorrow lunch breaks are 20 mins unless you work a 10 hour shift or greater then you get a 30 min break but you aren't allowed to leave the lot on your break overall if you need have patience this can be a great job for you but if you are impatient or need some quick cash or a high paying job then this simply isn't for you

I spent four years at Lennox International as an Instructional Designer, and it was a highly rewarding period of my career. During that time, I was responsible for designing and developing training materials that supported both technical and non-technical employees, helping to improve onboarding, compliance, and skill development across the company.

My role allowed me to combine creativity with strategy—producing engaging eLearning modules, interactive courses, and video-based training content. I collaborated closely with subject matter experts and cross-functional teams to ensure training initiatives aligned with company goals and industry standards. One of the highlights of my tenure was implementing modern design approaches and multimedia solutions that improved learner engagement and retention.

Unfortunately, after four years, my time with Lennox International came to an end due to outsourcing of the instructional design function to India. While it was disappointing to part ways with a team and projects I valued, I look back on my experience with gratitude for the professional growth, skills, and resilience it gave me.

This transition reinforced my adaptability and passion for instructional design, while also motivating me to continue seeking opportunities where I can bring creativity, efficiency, and innovation to learning and development.

What is the best part of working at the company?
Nothing good about working there. The infrastructure is horrible and they give employees busy work that doesn't accomplish anything. 

What is the most stressful part about working at the company?
The company doesn't use point of safe like 98% of the other companies on the planet. Which means that every time someone writes a check, you have to get it manually each time, that can sometimes take up to 30 minutes. Lennox doesn't have an auto allocation ordering system for parts. That means you have to find out where something is before you can place the order. 

What is the work environment and culture like at the company?
They claim respect, integrity and excellence, that motto is not truly directed to employees. 

What is a typical day like for you at the company?
Inefficient. They could cut out 85% of how they do things and the company would a much more pleasant to work at day to day. They way they use SAP is completely unnecessary because Lennox Pros could do the same thing if they would take the time to integrate it.

I spent nearly two years with a large manufacturing organization, where I was brought in to help improve internal communications and operational alignment. While there was strong initial enthusiasm for my recommendations, the company ultimately chose to maintain its existing approaches rather than implement more substantial changes. Over time, it became clear that enhancing transparency and accountability were not priorities, as the focus remained primarily on shareholder interests. Although the role concluded as part of a broader restructuring, I’m proud of the strategies I proposed and the positive relationships I built along the way.

I just spent 5 weeks as a temp there. The management is completely incompetent. When I got there, numerous people told me they have worked multiple 50+ hour weeks in a row. 
There is little consistency with procedures, and it feels like they literally set you up for failure. It's basically a chaotic atmosphere with relatively easy to learn tasks. Day shift is the way to go because night shift is like a disregarded stepchild who does most of the work. If you are on night shift, expect to not only stay late, but come in early if you want to operate any of the forklifts.
 Management has virtually no organizational competence and expects for you to make up for that with your personal time. They don't have supervisors for night shift, and instead prefer to leech off of great leaders by paying them less and giving them the title of "lead" with all the responsibilities of a supervisor and none of the benefits. 

The worst part about this job is the drive. The resources, the support, the network, the hours of operation, the internal Network and library, all of these things combined have granted me an amazing experience with this company to this day. I have no regrets leaving my previous employer for this one. My engagements with customers are positive 95 plus percent of the time. I get to socially engage as well as socially learn how to engage with many types of individuals. With the computer resources at the front desk, I'm able to research, refine and showcase data as needed for support of the store and products for local customers. If I have a question unanswerable by my immediate manager, one of the other local managers will know the answer or be able to guide me in a direction towards somebody that will have an answer.

Top Job Titles	Average Salary
Sales representative 2 salaries reported	$50,223 per year
Store manager 2 salaries reported	$71,000 per year
Counter sales representative 1 salary reported	$20.50 per hour
Customer service representative 2 salaries reported	$54,113 per year
Distribution associate 20 salaries reported	$24.46 per hour

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