payment processor

senior processor

correspondent

call center representative

title examiner

Lereta,-LLC

I have worked at Lereta LLC for 9 years so far. The culture of Lereta
has always been a positive team oriented experience. All employees at Lereta are encouraged to work as a team in order to be successful.

In the sales environment that I am a part of, all fellow colleagues are encouraged to share creative strategies and ideas to help simplify and improve the sales process.

I actualy have worked remote in my home office for the last 3 years.
My work day consists of an 8 hour flexible schedule. I do telesales
and average 50 outbound calls a day to banks, credit unions, and mortgage companies. My ultimate objective is to sell them Lereta's Tax and Flood Web based services for their loan servcing back office shops. Besides introducing our services via phone, I demonstrate our internet tax and flood services via conference call webinars. The entire sales process may take anywhere from 1 month to sometimes 2-3 years of extensive and persistent phone and email follow up with our perspective clients.

What have I learned? Great question. First and foremost, It is critical to be integral and forthright when dealing with a client and to have a sincere, pleasant, and kind demeanor when talking with a client.. Second, you must help the client identify their needs before you can show them how we can help meet their needs. Third, you must always be patient and persistent whit your follow up because mortgage lenders usually have to bring everything to their boards and executive committees which can take a long time depending on how large their organization is.

As I mentioned earlier,the management of Lereta has always been about encouraging a team atmosphere. They believe that everyone's
voice and suggestion should be heard.

For the most part my co-workers have always been friendly and willing to share ideas to help each other become more successful.
However, being that my colleagues and I are sales people, leads to a competitive spirit at times.

The hardest part of my job is never letting up on the day to day phone calls and follow up. You can't become complacent when you get a couple of large volume sales. Persistence and consistence is critical in being successful. The most enjoyable part of my job is in speaking with so many friendly and professional business people and in developing a business relationship. To be able to offer my clients a simpler, more efficient, and cost savings alternative to the way they currently do business is very gratifying.

They will over work you to death. There is 0 training. You will have to either ask for help from people who are not in charge of you because your own department doesn't really care about you or you teach yourself.
You won't have a life. They pay you so little. There are bonuses here and there and 3% raise. But then again 3% of $15 is just a few cents. 
If you are really good at what you do, you would end up doing everyone's work while the others just lay back and relax. 
Your manager will accuse you of acting like the manager when you complain about your situation. They would spread rumor about you that are not true. Conversations behind closed doors somehow gets out and they will change the words to make you look bad.
Also, if you are good at what you do, people would feel insecure about you.
They don't appreciate your work. All they care about are their numbers, which they use to measure performance. 
It's a very toxic and chaotic environment. They would hire pretty much anyone! They will just have to be sure that you are alive before they hire you. They hire people who doesn't even know how to use computers. 
This company is a temp hole. People come and go so fast. I work in the IT department creating new users and disabling them when they leave. I know that they don't promote people because I rarely get requests to convert someone's access. 

On a positive note. Considering all the bad things about Lereta. If you over come them and actually learn, you would acquire a lot of skills and experience. As long as you accept the fact that the people you work with will never change and you would pretty much take the burden of doing everything. The pay is low and expect you be stuck on that position you have for a long time.

Oh and they have celebrations here and there. Christmas party, Cinco de Mayo, etc where you get to eat free food.

Worked here for about 3 weeks and was a temp. I made sure I wrote everything down so I can get the process down fast. First week of training felt like a waste of time because they skimmed through everything on what was needed to be done. Not to mention they missed so much information in that training that I had to go out of my way to ask my assigned full timer how to do half of the stuff they didn’t mention during the training which already wastes my time and their time. I was let go on the third week with no warning and no reason why. I did so much work and I thought I was doing a great job with the amount of finished stacks that were on my desk. I asked questions when was needed and sometimes they were helpful. Other times they would tell me to go ask someone else. The people who worked around my desk can vouch for me on how much I tried to do a good job and were surprised to see me get the boot one day instead of anyone else who were still behind on their work. They don’t respect your time, they don’t respect your efforts, they don’t care about giving you any recognition whatsoever. I’ve done accounting before and I’ve done data entry before and I have never had my time so disrespected where I put in so much effort to learn their processing system only to be let go because I was “somebody they weren’t looking for” don’t feed into this toxic practice. They will find a reason to put you on the chopping block even if you’re the type to show up on time, finish your stacks of jobs, and have the ambition to learn more because that’s what I did and now I regret ever giving them a second of my time.

I joined this company because my previous employer was acquired by LERETA. It was a rocky transition due to poor M&A execution and a lack of leadership and direction. 

Since then things have gotten better, and I have a much healthier work/life balance with more autonomy in a new role. I do feel that senior leadership and executives genuinely care about me and and other employees at LERETA but are fighting the same obstacles that any other corporation is fighting - unfortunately with the same antiquated ideology.

Lack of technological investment keeps LERETA less competitive in services provided - but to be fair, the company is 1 year into a 4-5 year plan to upgrade all software and technology and has made reasonable improvements that have made our jobs easier in some regards.

Compensation is meager but livable under most traditional circumstances. Benefits are mediocre - nothing to write home about and are on-par with any random or anonymous full-time position that you pull out of a hat.

Hardest part of the job is the uphill battle that you and your team will face everyday due to outdated technology and overburdened developers trying to simultaneously fix old software while also building new software solutions.

Workplace culture is a solid "B" - generally no worries of anything damning or horrific, but there is room for improvement to better engage with employees. Little to no investment in professional development.

Lereta has given me a great opportunity to learn many new skills, as well as plenty of opportunities for advancement. The management style has been positive for me as well, as a lot of trust has been placed in me to learn and do things on my own without micromanagement. 

The workplace culture, however, leaves a lot to be desired. There is clear division within the office that starts at the top. Managers are pitted against each other, bicker with each other in meetings, and there is clear favoritism. Different departments are managed differently due to the lack of unity at the top, resulting in resentment and complaints of unfairness between employees. It has become an unpleasant place to work.

In addition, upper management makes no effort to hide the fact that they care about the bottom line much more than they do about their employees. Salaries are kept as low as possible, and substandard technology and equipment (even broken office chairs!) is kept around to save money. There is a heavy emphasis placed on making sure employees are in the office for as much time as possible.

LERETA is a great place to get your feet wet in the corporate world. Learning to work well in a team environment is essential since everyone helps each other with task especially during peak months. This is no place for a slug and accuracy is key. Expect to work plenty of overtime with 12 hour days during peaks including Saturdays.

Standard tax processor support training has improved greatly and there is no longer an excuse to complain about no training as I've read online. Helpful training manuals are given to all arriving temps, which are clear and concise, along with hands on helpful training until the temp feels comfortable in their duties and task.

Many temps are sent here and many eventually hired. I've read online where some temps are sent here as long as they" have a heartbeat". This is not a reflection of LERETA but the temp agency. Those below standard temps are quickly recognized and sent back to their agency. This is not a place to be late, lackadaisical, careless or inattentive.

If you want to work and shine with the hopes of a job offer in the future and gain great career experience, this place is perfect.

Facility has great amenities, like free coffee, hot chocolate, commissary with frozen and standard foods and snacks, lounge and eating area! The seasonal parties sponsored by the company are amazing! Great food, fun and games! 

I enjoy my time here and look forward to many more years!

I was a temporary worker hired by an agency, was let go after a month.

The work was simple and easy, wasn't too hard to mess up and my supervisor was very much fine with us asking questions since we were dealing with important documents. I loved the people I worked with, with the exception of the head of the side of the office I was in.

We handled several confidential documents since we were handling tax papers, we opened mail, we checked the bills into the system and marked them accordingly.

My issue was that I don't know why I was let go, my agency called me and said to just not come in anymore. They said it wasn't because of anything I did.

People in the office always talk about people who were good at what they did suddenly not showing up anymore. The company does play favorites with their employees. The ones who talk and interact more even if they perform worse than others will stay and get more attention. 

It's an alright company to work for, but I wouldn't expect yourself to be staying long whether you want to or not.

I previously worked at LERETA, LLC when they changed from LandAmerica to LERETA, LLC.  When I got there, the organizational culture was wonderful!  Busy, but still, you got a sense of caring from your team members and most management.  When the transition took place, I immediately got the sense that the new higher ups did not care about their employees.  There were pay cuts during the recession that were hard on people, but most people stuck around even then, maybe out of the necessity, but some out of loyalty.  When new management came in the pay cuts were only partially reinstated.  Before the new management took over, even when times were hard, the main guy in charge bought pizza out of his own pocket for all the employees in the Covina office for a festive day we would celebrate annually.  I left because of the culture change but I never doubted that the company would survive the downturn but I had a feeling that the employees would not see wages raised proportionately to the company profits.

Management was more than fair.  LERETA LLC was formerly LandAmerica Tax And Flood and formerly LERETA Corp. They were loyal when they were just LERETA Corp. and LERETA LLC.  They experienced problems when the Real Estate Economic structures collapsed.

The company to save jobs, sent employees home to work from home for the positions that could work from home like mine. They also did several reductions of pay to maintain our positions as long as they could before they started trimming the fat - Managers were laid off first if they didn't have a certain number of employees reporting to them and then Supervisors were given a choice of demotion to become a Lead or were laid off due to reduction in work force.

Severance packages were quite fair all around I have been told.  If I was ever able to be considered working for them again, I would in a heart beat.

Job advancement doesn't apply to your skills more so if you are one of the supervisor's favorites. Expect to make $12.00 or less because they encourage you to work overtime if available, to make more money, as if the overtime pay shouldn't be the actual hourly pay. They will hire temps to do all the work while full time employees sit back and joke all day pretend to look busy at their desk. Employees are mean to temps. Quantity is preferred over quality. If there is drama the company doesn't too much care. Clique work place. Work ethic is not appreciated the more you do the more work you will get and you will not be compensated into promotion unless you are one in the clique. People will get promoted as a secret. They choose when they want to give you a promotion or make you apply for a position. Promotions are not fair. They don't announce a position so that everyone can equally apply, if they want to just give it to someone they will, and not tell anyone in the department, and ethically don't see anything wrong.

Top Job Titles	Average Salary
Payment processor 4 salaries reported	$19.22 per hour
Senior processor 8 salaries reported	$19.27 per hour
Correspondent 3 salaries reported	$60,898 per year
Call center representative 2 salaries reported	$19.00 per hour
Title examiner 1 salary reported	$17.33 per hour

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