delivery helper

delivery driver

sales associate

stocker

sales consultant

Levin Furniture

My experience with Levin Furniture was mixed. There were real positives, and I want to be fair about that, because not everyone there treated me poorly.

There were individuals in the building who were kind, welcoming, and professional, and I appreciated that. Earlier on, I felt respected by several people and saw some good qualities at the store level that deserve to be acknowledged.

I originally applied for an office associate position, but I was instead offered a part-time dock position at around $15 an hour. It was not the type of work I wanted, but I accepted it and did my best to make it work.

While I was in the dock, most people treated me well. The environment was somewhat manageable, and some employees were welcoming and respectful. One concern I had was the condition and organization of the dock itself. In my experience, employees were not always given the proper equipment or setup needed to safely move heavy merchandise. The customer pickup door did not have a working hydraulic lift to lower items outside, so we were physically carrying heavy items by hand in situations where equipment should have been doing that work. That did not feel safe or efficient.

The dock was also consistently disorganized. I did my best to keep things in order, but it never stayed that way. That disorganization created unnecessary stress, made the job harder than it needed to be, and at one point even contributed to the wrong item being sent home with a customer.

However, after I transitioned into the Acima leasing role, I felt a noticeable change in attitude from certain members of management and parts of the staff. My impression was that tension developed once I was no longer filling a need in the dock. From that point on, the environment felt more political and cliquish. I felt singled out and treated differently after the role change, even though others thankfully remained kind and professional.

One of the biggest issues for me was the behavior of upper management. In my experience, leadership often came across as dismissive, overly controlling, and more focused on catching mistakes than supporting people. Small issues sometimes felt treated like major problems, which created unnecessary tension.

I felt the office environment could be difficult and draining. In my experience, certain behavior within that area contributed to tension, discomfort, and an atmosphere that made it harder for people to feel at ease. It gave me the impression that the workplace was unnecessarily negative and uncomfortable.

I also saw what felt like an overly rigid attitude toward employees trying to balance work with normal personal responsibilities. From my perspective, there were situations where more understanding and flexibility would have gone a long way, and seeing that added to my impression that the culture is more controlling than supportive.

The most frustrating part was my termination. The attendance point policy had been explained to me when I first started in the dock. However, after I moved into the Acima leasing role, no one made it clear to me that the same policy still applied to me in that position, even though it wasn't part of the same company. In fact, I was repeatedly reminded that I was not a Levin employee. Because of that, it was confusing and frustrating to later have that same attendance system used against me without any warning, clarification, or opportunity to correct the issue..

What also added to my frustration was that after my termination, I made an effort to seek clarification from multiple avenues and never received a single response. That lack of communication only reinforced my feeling that employee concerns were not taken seriously once a decision had already been made.

To be fair, not everyone there was bad. There were good people in that building, and I do not want that overlooked. I will say this: the experience taught me a lot about the kind of workplace culture I would never want to create if I ever lead a company of my own. More than anything, it showed me how important communication, fairness, and respect are in leadership.

I wouldn’t recommend this awful company to my worst enemy. I worked there for eight months; at first it was cool, then everything changed. Here are some examples. I had only worked for Levin  for about a month when management decided to fire my partner and bring in a brand new guy. They threw two new guys out to the wolves and figured it would be a breeze for us. We were always told there was an open line of communication between us workers and our two bosses, which is blatantly false. They could never answer our calls when we needed it, but were up our nuts making our phones ring off the hook if one little thing went half way wrong with a delivery. Incompetent management. The equipment that is absolutely imperative for the daily duties of the job never worked, literally. One time I had four different trucks in one week, two of them breaking down at 8 pm in th ghetto of East Cleveland. Oh that’s another thing, you work a lot of hours for free and do a lot of free work because the pay is load based vs hourly. My partner and I work d 80 hours a week for almost 4 months straight. We lost thousands of dollars working 15 hour days for nothing. The “bonus” they try to feed into you during the interview process is impossible to hit due to things out of the delivery teams control. Also, you get paid taking in mattresses, but almost every one that goes in comes out with a box spring that you don’t get paid to touch. LOTS of free labor. This company is completely mismanaged and disorganized, they couldn’t even pay us right half the time.

Commission based but most days you will only make your daily minimum of around $100 but not necessarily related to how long or hard you work; same amount regardless. "Bonus" opportunity every check but the requirement for it paired with the fact that it's determined by factors out of your control completely make it all but unattainable. Employees, especially experienced ones out of the warehouse are exhausted, overworked, angry and feel abandoned by upper management in regards to their concerns about most topics including pay and thus don't have much incentive to maintain the equipment. Expect to make right around a grand every two weeks but only if you're lucky enough to not have your merchandise loaded poorly on the truck since damaged product cuts out of your pay and expect to work 100+ hours every two weeks without overtime while dealing with customers, and breaks are not factored into your delivery schedule. Warehouse is like any warehouse job. Monotonous and pays enough for a single person.

After working for Levin's  for a couple years, I have to offer an honest assessment.

The pros:
Most of the Sales staff are great to work with as you spend long hours together.
Store level management tries to help you with resolving issues.
Office staff are also great people who are poorly paid.
Benefits are good, set weekday schedule time off.
Interview was not difficult.
Great selection of furniture.
Free food on holidays and special events.

The cons:
New company ownership in early January 2018 has run the company into the ground. Upper management is out of touch, Company founder is sorely missed.
Horrible inventory shortage issues, not enough merchandise to sell, deliveries get damaged, you are constantly involved with putting out fires. 
Difficult to make real money, mattress sales incentives taken away, some commission minimums raised, some dishonest sales people steal your customers/sales.
High employee turnover rate, too many sales people on the floor when fully staffed.
Also, your only time off on weekends is every 3rd Sunday but that pretty much gets killed with special events and staff shortages.
Poor morale among employees, some long workdays, especially on holidays. 
Some incredibly rude customers who will badger you relentlessly for discounts.

I worked for Levin Furniture for 10 months...at first it was great..yeah you got yelled at by angry customers but in what customer service job don't you. 

After a few months went by you will start to notice the stink eye come from a lot of your fellow employees and MANAGERS. You will also start to notice that the managers have favorites...if your not a favorite you ain't getting talked to or helped if you do it's with a roll of the eye or you get laughed at. 

If your have something you have to do like a doctor's appointment or important event that you have scheduled...sorry about your luck but if it's not at their convenience you better think about rescheduling it or your gonna get pressured to reschedule when you ask to change your schedule to fit that appointment in.

I absolutely hated by job and quit. I'm not someone that quits anything...but after not sleeping and stressing about having to go to work because the work environment is so BAD I couldn't do it anymore...

I DO NOT RECOMMEND GOING TO LEVIN FURNITURE TO WORK OR PURCHASE FURNITURE

A typical day at work:
A normal day involves coming in and delivering furniture to anywhere from 12–20 stops. Shifts can range from 8 to 14 hours depending on the route and workload.

What I learned:
Nothing significantly new or transferable—most of the work is routine physical labor.

Management:
Management generally does not prioritize employee well-being unless you have been with the company for many years. There’s an expectation to dedicate your life to the job, with little regard for health or work-life balance.

Workplace culture:
The culture can be fine if you’re paired with a good partner. However, there is no real opportunity for growth, the pay does not match the demands of the work, and the company seems to value customers far more than employees. Diversity is minimal, with the workforce being predominantly white.

Hardest part of the job:
Navigating customers’ homes and dealing with management’s constant pressure.

Most enjoyable part of the job:
The occasional tips received from customers.

A typical day at Levin Furniture entails reviewing customer sales orders, providing excellent customer service, superb telephone etiquette, effective filing, researching and problem solving. Working very closely with office supervisors and management to ensure a productive day. The environment here at Levin's is fairly culturally mixed. I've learned that the work atmosphere and decor of an employer is truly an important aspect for me. The showroom is beautifully arranged with gorgeous furniture and products which is very appealing to the eye. The most enjoyable part of my job is being in a position to assist customers and supply their needs in a courteous and timely manner. To date, I have not encountered any negative vibes since my employment here. Levin Furniture has truly been the most emotionally rewarding place to in my entire 50 years of work experience. Levin Furniture is an exceptional employer.

the company turned into an almost endless bureaucracy not unlike the federal government. the bosses will not stand up for the workers beneath them because they are only worried about their own image. the compensation is laughable, in order to make any money you would need to work there 20+ years, unless you work on delivery, where you will make decent money. i had a very positive attitude when i started, after a number of years however, i realized Levin's is a company only out for itself. The moment where i lost any hope of making a career at Levin's was when my supervisor told me, "You are doing a fantastic job. Everyone I talk to has nothing but good things to say about you and how well you do the job, but we can't pay you more just because you do a better job. We don't want money to cloud your judgement." There is no incentive to do a good job. Why would go above and beyond and stress yourself for no reward? you will get your 30 cent raise every year and that is it.

the majority of the hours i received were during the weekend and would include 12 hour days both friday and saturday. I worked a customer service job that taught me patience and organization. The hardest part of the job was dealing with someone when they became angry. I learned to let go when upset by an unsatisfied customer, and move on to the next person in need. My co-workers couldn't have been nicer. No matter how busy things got, i knew i could count on someone helping out. Management was normally willing to work with individuals that were displeased and come to some sort of agreement. The best part of the job is that management was willing to put money back into the company and cared about the employees. For instance on a day when it was 90 degrees outside and the air conditioning went out they brought ice cream in for everyone, and always provided lunch and dinner on weekends.

Company aggressively promotes the most talented employees while just as aggressively culling the least talented. A business strategy coined as "rank and yank" and followed by Enron. 

The most talented sales employees prove their prowess with over $100,000 in sales per month. Seventy-five percent sales staff has 10 - 20 years furniture sales experience. Therefore, with over 10 employees writing $100,000 per month - means that one is rated at the bottom 10% when writing only $85,000 per month. 

Personally, and in hindsight, I believe this strategy has inadvertently contributed to a narcissistic culture that is both smug as well as driven by a deep insecurity to just keep the status quo at any and all costs. I wish it had been different!

Top Job Titles	Average Salary
Delivery helper 90 salaries reported	$23.44 per hour
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Sales associate 72 salaries reported	$72,708 per year
Stocker 31 salaries reported	$15.73 per hour
Sales consultant 5 salaries reported	$75,000 per year

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