member services representative

mortgage loan originator

loan processor

mortgage manager

loan assistant

Liberty Federal Credit Union

Pay is minimum wage essentially, you’re only going to get 3% raise yearly, but if and only if management approves it. Management is a joke entirely and the favoritism is cancerous. No one is educated enough to know how to manage a proper team, thus everything is a disaster. There are a couple workhorses in each dept and the other employees do nothing and continue to keep their jobs. Good luck trying to take a day off because only management gets to have that luxury. Every time you request a day with PTO available, you’ll be denied because some random person in management is taking off instead. Speaking of, management does not lift a finger and allows their favorites to walk all over you. The list goes on and on, but just steer far away from working for this place. Specifically at the call center/card services. Days are spent watching the clock and crying inside. 

Liberty Federal Credit is the perfect job for someone who is looking for a career! LFCU offers paid training and travel reimbursement in which you will spend 3 weeks in Evansville, IN. Think of it like a little vacation! Working in the branches themselves is a wonderful experience. Every employee is welcoming! LFCU is a laid back environment but we work hard every month to go above and beyond our goals. The management is understanding and willing to work with any scheduling you need. They offer competitive pay and incredible health insurance! The company also likes to promote within the company. 

I really enjoyed the training, as someone with no independents to care for I was able to travel for the training no problem, for my position it was 3 weeks at the Main Office in Evansville, Indiana and everyone I met there was wonderful, nice and so understanding as I had never had previous banking experience but it has been 6 months and I have really enjoyed my manager, he is both fun and productive and pushes us to be our best selves. The hardest part of the job is learning the system and where everything goes, but that comes with time. 

What is the best part of working at the company?
My boss was the kindest person.

What is the most stressful part about working at the company?
Lack of training for the new LOs so you have LO thinking they know everything, ignoring the rules we were told because the LO brings in a lot of money for the company 

What is the work environment and culture like at the company?
Very much like high school. Very clicky.
 

What is a typical day like for you at the company?
There was no typical day. Some days were easy breezy and other days your crying in the bathroom.

I did not work directly with the public when I was there, but had to answer phones or call members.  I liked working there and the benefits are pretty nice.  The work schedule was flexible when appointments or emergencies arose, as long as one was reasonable with their request.  Everyone checked on others well being and worked together as a team to get the day's work done.  It was very fast paced when I got hired in, but it did slow down in the early part of the year.  Overall, it was a comfortable place to work.

What is the best part of working at the company?
the parties when we make goals

What is the most stressful part about working at the company?
the management is very stressful in how they deal with employees

What is the work environment and culture like at the company?
the management makes everything stressful and condescending and woefully inadequate

What is a typical day like for you at the company?
very stressful and you never know when someone is going to be awful to you

There was a time when I loved working at Liberty, but when the lending market slowed down that all changed. They cut incentives for multiple departments. They raised the lending goals for branches, during weekly rate hikes. They’ll set a branch lending goal, but they really want 125% of the branch goal. They build brand new buildings, and leave the old ones to rot. They’ll also tell you they can’t replace someone who quit, because they don’t have the money to replace them. They expect you to pick up the slack with no extra pay. 

A typical day is many members, and you have to answer the phone regardless of the line of people. I learned very little. Management is abysmal and makes an absurd amount of errors. The workplace culture is like a a middle school, lots of favoritism, and gossip. The hardest part is getting through the day with sabotaging coworkers. The most enjoyable part is you get an extra $100 around Christmas. This is the worst employer I have ever had.

I love the company and honestly became friends with numerous people throughout the branches. However, at my branch I felt like a slave. I had more responsibilities than the other tellers but made the same hourly pay. Getting off work for anything was difficult at my branch. I had discussed with my manager multiple times about having the day off before my wedding. One reply I got was @make sure you have ght personal time, you used a day back in January “ which was 6 months prior to that conversation

Upper Mgmt is reactive.  All upper Mgmt have been there their entire career and don’t have other experiences to go on.  If you have an idea, nothing will be done about it if it doesn’t go with their plan. It’s as if upper Mgmt is learning as they go.  They need to welcome outside views, perspectives, and talents which they do not.  Lack of communication of where the company is and where it would like to go.  Would not recommend, wouldn’t go back.  

Top Job Titles	Average Salary
Member services representative 51 salaries reported	$16.76 per hour
Mortgage loan originator 4 salaries reported	$16.81 per hour
Loan processor 4 salaries reported	$17.63 per hour
Mortgage manager 3 salaries reported	$40,000 per year
Loan assistant 1 salary reported	$22.85 per hour

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