senior maintenance person

maintenance technician

customer service representative

service coordinator

groundskeeper

Liberty Military Housing

My experience with Liberty Military Housing( Norfolk Pointe) for maintenance employment was extremely disappointing. From start to finish, it fell short of even the most basic expectations.

Communication: There was a glaring lack of communication throughout my tenure. Important updates, changes in schedule, and even basic instructions were often nonexistent, leaving me feeling isolated and uninformed.

Quality of Work: The quality of work was abysmal. Despite assurances of professionalism and expertise, the maintenance tasks were often performed haphazardly and without attention to detail. This resulted in frequent callbacks to fix issues that should have been addressed the first time around.

Timeliness: Deadlines were routinely missed, causing frustration for both clients and team members alike. It seemed that punctuality and reliability were not priorities for management, leading to a lack of trust and credibility.

Professionalism: The lack of professionalism was evident in every interaction. From unprofessional conduct on-site to a dismissive attitude towards employee concerns, it was clear that respect and integrity were sorely lacking within the company culture.

Attention to Detail: Attention to detail was virtually nonexistent. Simple tasks were overlooked, leading to costly mistakes and unnecessary rework. It was evident that there was a lack of pride in workmanship and a disregard for quality standards.

Overall, my experience with Norfolk Pointe for maintenance employment was a regrettable one. I would strongly advise against engaging their services or seeking employment with them until significant improvements are made across all areas of operation.

New management hires from their old company, leaving no room for current employees. "Mission Statement" states "unparalleled opportunities for professional development" THAT IS A JOKE! They conduct company wide Stand Ups and recite the Mission Statement at the beginning like robots. It's just a "check in the box" for them, They do not believe in the mission statement or the core values they like to preach. The new upper management has come in with a host of new ideas and they have all failed. They do not hold themselves accountable for their part in the failure of a district but instead blame the district for "not following process". How do we follow a process that is ever changing because the previous ones they implemented do not work for not being well thought out? The arrogance of  the new upper management is overwhelming and you cannot correct them if you are not on "their level". The same person that tries to correct them is speaking from experience within LMH. The new management has come into the company with tunnel vision. All you hear is "at my previous company" or  "it is an industry standard". They use the word "RIGHT" so frequently, just about every other word, in attempts to make the people they talk to believe that what they are saying is right, but in fact is completely wrong. They are like plumbers trying to tell a surgeon how to perform surgery. Their vast knowledge of what they know may apply "at their previous company" but it doesn't apply here, They have brought in managers at a District level that have continuously failed again and again, while successful managers are consistently scrutinized for simply falling behind.  

Working for this company is NOT what you would expect for working on NBVC Port Hueneme. 
Upper Management especially the RPM is very unprofessional, unpredictable, unrelatable, unscrupulous, unethical, person to work for. The RPM instills fear and intimidation on her management staff. Policies and procedures upheld by Lincoln in Dallas are cut down to suit the self gratification of her own selfish needs. 
Employees of Lincoln Military Housing of NBVC Port Hueneme are verbally abused by Military residents by phone or in person or by way of social media (Facebook). 

Employees are placed at risk of loosing their job if they do not volunteer for events put on by Lincoln Military Housing. Employees are placed under undo stress by military families when these same outstanding defenders of our country are made to adhere to policy and procedures that is not to their liking,  employees are fired at will for following procedures and unhappy disgruntled military residents will lie through falsifing complaints by exaggerating conversation to the RPM. 

All staff is placed under health hazards when military residents come in with cases of bedbugs, cockroach and rat infestation homes all do by their unhealthy way of life and all of their own doing and complain that they want a New home! Not to mention the drug paraganalia found in housing but not reported. 

Employees are way under paid, starting pay now for office staff $12-13.00, maintenance staff with or without experience $14-15.00

Working for Lincoln Military Housing at NBVC Port Hueneme although the benefits are great that is the ONLY thing great about this company.

Upper management (VP, RPM and DM) are very hostile with their employees and fire those showing promise in management skills, Fabricate a write up to validate their reason for termination with untrue allegations of poor to inadequate customer service or other untruths. Upper management does not have their maintenance team comply with OSHA and place their maintenance team under harsh work environments while working without proper equipment, Office staff is tormented by verbally abusive military service members and their spouses, certain employees are expected to inspect rat, bed bug and cockroach infected homes, and exposed to infectious diseases such as bed bugs and head lice, employees endure stressful situations while being under staffed, made to meet unrealistic deadlines and some employees are not properly trained.  Those that work hard for the company are not recognized but seemed to be overlooked for their efforts. This company within the confines of NBVC Port Hueneme, Point Mug and Camarillo should be recognized as a highly hostile work environment and should be avoided at all cost until it is investigated by the corporate office in Texas as well as with EEO and OSHA to ensure that they are in compliance with all laws within the State of California due to rumors of mental instability and attempted suicide of maintenance staff. This company's employee records should be reviewed from 2007 to current in order to see how hostile this company on this base has been since being taking over by the current RPM.

I have never, ever worked somewhere with so much passive aggressive upper management retaliation. This place is by complete definition a hostile work environment. Those who put in sickening amounts of overtime or work off the clock to stay ahead are celebrated and rewarded while those who have families and obligations - or just a position that doesn't necessarily get overtime are overlooked and ignored.  Workload is insane and managers are asked to delegate their overload to assistant managers and staff - none of which are paid anywhere near a livable wage. Employee recognition used to be well rounded and everyone was able to feel seen and appreciated. That is all gone. The favoritism is out of this world. I've seen excellent employees turned down for other positions while the upper management favorites receive them whether they are qualified or not.  Through all of the turnover, not a single thing is done to improve the culture. The saddest part is how many people have spoken up when they left - opening themselves to further retaliation and the potential of never being able to return (even after leaving on good terms) yet those in charge of upper management sweep it all under the rug and those on power trips are allowed to continue ruining entire teams one by one.  I've worked with some incredible people at LMH - hardworking, kind, honest and loyal people. Very, VERY few continue to work for the company. 

A typical day at work for me was helping residents with any and everything that they needed including putting in work orders sending out letters for lease violations and dealing with military members and their spouces on a daily basis.
I learned far more than I ever thought I would, I learned how to deal with people the correct way, I learned how to be a team player and how to handle stressful situations.
Managment was amazing they build you up in this company never tear down they want you to succeed and provide free classes to help you achieve your goals.
My co-workers weren't always great but I always managed to get along with eveybody I came into contact with, it's a learning experiance for them as well as myself.
The hardest part of the job would have to be the fact that we we're dealing with Military and it wasn't always good, we would have to deal with Military spouces loosing thier husband or wife over seas or even right there at home.
The most enjoyable part of my job was the thanks that I recieved from residents when we went above and beyond for them to make their life easier or simply getting a phone call from a soldier overseas saying thanks for taking care of his family.

WOrking for Lincoln Military housing was a job that allowed me the opportunity to give back to my military families. A typical work day included opening and preparing the office for the service of military soldiers and their families. When faced with customers desiring housing, there is a screening process to gather information from the families to determine what housing area would better benefit them. There is a briefing and leasing process as well as accounting process done to give information about rules and regulations as well as how the rent shuld be paid. In addition, I had to prepare reports regarding present resident accounting status, work orders as well as resident move in and move outs.
During this job I encountered experience in utilizing yardi systems as well as how to utilize time management to get several things done in a small amount of time. Management was supportive as well as helpful in making sure it was easy to come ask questions as well as showing a leadership role to follow and be successful.
The hardest part of the job was leaving the job. the most enjoyable was attennding the fuctions in which the employees were shown appreciation for a job well done. It gave motivation to continue doing a great job.

Daily you are told do to things for the need of the company that are beyond your normal duties. If you are unable to get additional work done you are put on a write up plan. They will ask you do things ethically wrong, and any push back is see as " combative" 
The on-boarding was a mess. everything you learn in onboarding is different when you get to the districts.  
The work place is always on edge because its like a high school. People are listening waiting for you to say something wrong and run to Higher management. The work place is also very confusing as senior management makes called but has no idea how to do the jobs under them. 
The hardest part about this job is the ever changing rules and expectations. The stress of trying to change protocols daily due to this company wanting to try a new way of doing things is exhausting.  Also trying to navigate the nepotism and high school Rumer mill to avoid losing your job.
The only thing enjoyable about this job and the reason people stay is your team. Trama bonding is very real thing. 

Lincoln Military Housing is recovering from a nasty mold scandal. Although Lincoln can't be 100% to blame, there is something else going on that is troubling. There is high turn over of employees with this company. Positions are called "entry level" but management expects highly experienced staff. In some departments new employee training is lacking, and most staff are misguided. The hardest part of the job was working with people who were more interested in military gossip and drama, than being leaders for their teams. There is only so much room for advancement with this company. I have witnessed the high turn over during my time with the company. All but 1 person I had orientation with has been fired (this was within 6 months). The community events department has new people every year; it is confusing because that is a small department, and it seems the employees are doing quality work. On the property side maintenance techs and District Managers come and go like a revolving door. Perhaps Lincoln is trying to find a formula that fits, but I think what they are doing is throwing away a lot of good people, and making those former employees future job searches much harder (who is going to be eager to hire someone that was fired).

The district managers dictatorship style of management was intimatating and scary. Everyday I walked in thinking I would be fired for something small. They don't appreciate the work done, only people who are getting verbal praises from residents get recognition.  Pettiness was great at this workplace and always one-sided. I was bullied by the DM on several occasions only for him to walk out of the room and not let me speak in every instance. The staff is afraid to speak up to him and there is no one you can confide in for support. When you do it gets turned around on you or people are afraid to lose their job so they lie about events that take place. 
 Professional on the outside, but on the inside managers were cussing and throwing fits when things went bad.  Fabrication of events were extreme and dramatic. All the staff talked garbage behind everyones back. I would not recommend working here unless you like to be treated with the utmost disregard and disrespect.  I love my position and my job... However I was on pins and needles every single day.The company and what it stands for was always my goal to achieve. It's not the company but the people who manage this particular site.

Top Job Titles	Average Salary
Senior maintenance person 123 salaries reported	$26.20 per hour
Maintenance technician 112 salaries reported	$22.14 per hour
Customer service representative 85 salaries reported	$20.70 per hour
Service coordinator 55 salaries reported	$24.08 per hour
Groundskeeper 63 salaries reported	$18.74 per hour

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