direct support professional

therapist

mental health technician

physical therapist

certified peer specialist

Liberty Resources, Inc.

My role at Liberty Resources involved managing a residential program, ensuring the home environment was organized, maintaining required documentation, and supporting clients when needed. A significant portion of my responsibility also included completing extensive paperwork, including case notes and IEP-related documentation, while overseeing day-to-day operations of the house.
Over time, the workload increased substantially, with long hours and frequent coverage needs due to staffing shortages and high rates of call-outs. I often worked holidays and extended shifts to ensure the program remained operational and that documentation requirements were met. There was also a considerable backlog of administrative work that required attention upon assuming the role.
As a manager, I made efforts to address operational concerns appropriately, including employee performance issues and compliance matters. There were instances where I raised concerns through proper channels regarding staff conduct and documentation accuracy, providing supporting documentation and reporting issues to leadership for review. In some cases, I felt there was limited follow-through or resolution, which made it difficult to maintain consistent program standards.
Staff performance varied, with some employees demonstrating strong reliability and professionalism, while others required frequent redirection and support. Managing these dynamics, alongside administrative responsibilities and staffing inconsistencies, created ongoing operational challenges.
Ultimately, the demands of the role, combined with limited resolution of staffing and compliance concerns, contributed to my decision to step away. Despite these challenges, I gained valuable experience in leadership, documentation management, and residential program operations.

The organization faces substantial obstacles in achieving its mandate to provide disability services, primarily stemming from apparent leadership shortcomings. There are specific concerns regarding the engagement of leadership, particularly at the Vice President level. The reported $150,000 salary of Steve Russell is perceived as a financial burden on the agency. This situation suggests a pronounced disconnect between executive leadership and operational realities, with an undue reliance on supervisory staff to manage higher-level responsibilities. The observable consequences of this leadership vacuum, coupled with potential self-serving priorities, include compromised staffing quality and insufficient training provisions. These issues directly impair the capacity of frontline personnel to deliver optimal support and services to individuals with disabilities. Furthermore, the documented inaccessibility of the human resources department, marked by consistent supervisor unavailability, represents a critical systemic failure in organizational support infrastructure. In sum, despite potentially substantial executive compensation, the organization's operational efficacy and internal support mechanisms vital for delivering quality disability services appear severely deficient, raising significant concerns for all.


In my experience and expressed opinion, this nonprofit prioritizes salaries for leadership who avoid meeting everyday people, are token licensed social workers who fail to practice basic social work principles and are often disrespectful to their own staff behind closed doors. Supervisors and directors seem to prioritize racking up these billable services to cover their own salaries and leaves people to wonder why they chose this line of work. Transparency has been nonexistent; decisions are made behind closed doors, far from the communities they claim to serve and the people who serve them directly. “Yes” people who appear to lack vision or people skills are often promoted and dissent isn’t met with curiosity and quest for improvement for those we serve, but it’s met with isolation and efforts to suppress those voices, cover up the poor morale to those at the top, and tone deaf responses by those removed from talking with every day people from our community. 

Turnover is high, morale is low, chances of promotion is slim, and investment is non-existent. 

If you’re looking for a place that looks good on paper, apply here. If you’re looking to be the change you want to see, this isn’t it, don’t get sucked in by the “benefits”, go somewhere where they care about you as an individual too.

This was a very stressful time for me.  Very long hours and a lot of driving around for the clients, for example medical appointments for 4 different individuals, errands to be ran, making sure our clients were always taken care of.  I felt like a live in babysitter.  Like I said long days and not enough time spent with my family.  I got along with a couple co-workers but they ended up leaving either before me or right around the time I found new work, but I enjoyed them very much.  had a lot in common with them, and it made the job easier, but they also worked a different schedule than me.  The management was awful.  No one there long enough to take over and actually make a difference in the house, and when they were there they didn't want to be there and they didn't know anything about our individuals or the day to day tasks of the job.  The hardest part of the job was feeling alone on certain issues and not having the right management to help out.  Also the driving all over the city as well, too many miles on my car and very time consuming job. The most enjoyable part of the job were the clients.  I loved taking them out and doing what made them happy on a daily basis. 

Working here is a mixed experience that ultimately leans frustrating due to cultural and systemic issues. On one hand, the leadership team is undeniably talented and possesses deep institutional knowledge in their respective areas. However, that longevity has translated into widespread complacency. There is a rigid resistance to any form of change, process improvement, or modern operational strategies.
​The current corporate strategy relies heavily on a "do more with less" mentality. Staffing levels are continually squeezed, yet leadership maintains exceptionally high expectations without providing the necessary resources, tools, or support to meet them. When goals fall short due to these constraints, leadership deflects, revealing a glaring lack of accountability at the top. Additionally, if you are looking to grow your career, you will likely have to look elsewhere; professional development is virtually non-existent, and compensation remains slightly below market average. It is a stable environment, but one that risks burning out its best talent through unrealistic demands and stagnant practices.

From my experience, Liberty Resources advertises itself as mission-driven, but the reality is very different. Staff are treated as easily replaceable, which drives constant turnover and burnout. 

Supervision is inconsistent and often not aligned with professional standards, leaving employees without meaningful guidance. HR is used more as a tool for discipline than support, and leadership deflects responsibility rather than addressing systemic issues.

Innovation, advocacy, and ethical decision-making are not encouraged here, they are often shut down. Employees who go above and beyond for clients can quickly find themselves discouraged or targeted instead of supported.

This is not a workplace that fosters growth or sustainability, and it is not a healthy environment for interns or new professionals. The agency’s dysfunction overshadows its mission, and the result is a negative impact on both staff and client care.

I do not regret resigning and would not recommend this workplace to anyone who values their own mental health and wellbeing.

I worked for Liberty Resources for four years before transitioning to private practice and I am happy with my experience! The company as a whole took excellent care of me and I felt very valued as an employee. The bulk of my experience was with the Placement Diversion Program in Cortland, NY. This position provided me with excellent opportunities to coordinate treatment among various systems to provide the most opportunity of success for my clients. I absolutely felt I was doing important work that challenged me to grow as a clinician. The caseload requirements is very manageable and allows for therapists to truly direct the best course of treatment for the at-risk youth and their families they work with. Liberty was wonderful about allowing for flexibility when it comes to flex time. My supervisor and director were especially supportive when it came to ensuring I was satisfied with my work, as well as supporting work/life balance. If ever I look into working for an agency again, I will undoubtedly reapply to Liberty Resources due to the great work environment I experienced for four years.

It's a fast paced place to work - the results are worth it.  Those who are committed to professional growth have plenty of opportunity for advancement.  Paid time off is great. Benefits have gotten much better over the years across the board.  Much more flexible than other jobs I've had.  Management includes people who care deeply, are hard working, and are approachable.  Services/programs are pretty diversified so there's tons of different jobs, every single one has unique rewards and challenges.  Company culture is collaborative, by design and by necessity.  The health and human services field is changing - it's cool to work somewhere that's meeting the challenges that come along with that.  The pace of growth can be hard, but it also brings raises and new opportunities for professional growth. Hardest part of the job can be the pace. Most enjoyable part is the people I work with and getting to be a part of changing people's lives for the better.

Former employee, would not recommend working there for many reasons. They lack structure and management all the way from the CEO and down the ladder. No merit-based or cost of living raises. The program is always in jeopardy and they are constantly pushing the narrative of "once caseloads are full we can get raises" but instead they hire new staff while never increasing current staff pay. The only incentive that you get working here is the flexibility of your workday, working from home, and they offer PTO, Vacation, and sick time (all separate). Very toxic work environment, management pins teammates against one another then act like they have no clue about what is going on. Supervisors are unknowledgeable and don't have the answers to most questions, must teach yourself. Administrative staff also speak to employees in a very demeaning way - like children - but lack the ability to understand why there is not longevity.

Through this position with Liberty Resources, I gained the ability to recognize, and monitor special needs during the crucial early childhood years. I was also given the opportunity to explore ways to creatively spark children’s imaginations, support healthy development, plant the seeds for literacy and deliver culturally intelligent and ethical support. In addition, I was also given the opportunity to explore ways to gauge children's attention and implement learning activities in creative ways. I was also given the opportunity to take an array of foundational knowledge with me that promote expanded knowledge, insight, and the outcomes identified in the company’s core competencies. The knowledge and skills acquired during this time frame served as a foundation for a successful career and lifelong journey of growing understanding and wisdom.

Top Job Titles	Average Salary
Direct support professional 174 salaries reported	$19.04 per hour
Therapist 164 salaries reported	$61,979 per year
Mental health technician 190 salaries reported	$30.69 per hour
Physical therapist 95 salaries reported	$51.66 per hour
Certified peer specialist 115 salaries reported	$21.78 per hour

Working at Liberty Resources, Inc.: Company Overview and Reviews

Liberty Resources, Inc.

Liberty Resources, Inc. Ratings

Popular jobs at Liberty Resources, Inc.

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected