customer service representative

waste water operator

senior structural engineer

assembler

senior qa specialist

Liberty Utilities

What is the best part of working at the company?
Decent pay and benefits. Yearly increases. Unionized.

What is the most stressful part about working at the company?
Bad training. They show you once and expect you to fully understand it. You will be constantly micromanaged. High turnover. Bad supervisors who you will never talk to unless there is a problem. Staff recognition is non existent...this is a "pizza day" place. Management and supervisors will not support you if you have any problems with the way things are going it's my way or the highway mentality which explains low staff numbers and high turnover. Good Luck!

What is the work environment and culture like at the company?
Work environment varies depending on which office you work in. Staff culture is great and extremely supportive but supervisors frown on employee conversations in person and over teams. They closely monitor any interactions and break in with a "Hey! what's going on?? check in to break it up. I even witnessed one supervisor telling an extremely helpful staff member to "stay in your lane....you're a csr not a lead" in front of a group of people in a meeting, instead of praising her for her help and guidance to newer staff.

What is a typical day like for you at the company?
Non stop phone calls from angry customers who are usually calling for the 3 = 5 time. Work systems don't work efficiently and are sometimes down all together. Customer facing systems, websites and portals don't always work. You will spend most of your day apologizing for company inadequacies and company short falls. If you're on a call longer than 7 minutes you will be micro managed and asked what is taking so long. Since there is no communication between departments you will be constantly surprised by customer issues you hadn't seen yet and will have to figure it out on the fly because there is no help.

What is the best part of working at the company?
The company culture and amazing employees. 

What is the most stressful part about working at the company?
The high pace is challenging. Angry customers are always awful, everywhere, so there’s always that. Being chained to your desk, in certain positions, isn’t fun and not everyone’s skill set. 

What is the work environment and culture like at the company?
Very open for such a large company. The supervisors and HR really do their best to support their people. From the top down on site they usually display real empathy, for a company of this size. 

What is a typical day like for you at the company?
A CSR in a call-center is a position that restricts you to your desk. You are literally on the front lines with the customers in all situations. You are expected to be very autonomous. Everything you do is timed, and there are only your mandated breaks and lunch to leave your desk. Every call is recorded and they will listen to them to make sure that you go through all the required steps of customer service. Your ability to leave on time is relative to call volume and staffing. Coworkers keep you sane. It’s a union shop in NYS so you have good representation. It’s a well paid job but you’ll work for it. 
tl;dr —  Non-stop customer service with a good support system.

Micromanaging from peers. Throwing you out on the floor after a month of digital training and not helping you learn and grow in the position. The probationary period was 6 months and will terminate you instead of teaching and coaching you in your career. The culture was toxic in the office because it was a union based company.
Everything is a numbers thing on the calls. 
Very rude customers and supervisors would take forever to get the escalations. The only good part was the pay and benefits in the company. Definitely felt like this place needs to do better with communication to the employees. They need to not make your peers who work in the same role as you to be your boss without communicating it. I stood up for myself once and soon after was let go. Also your not just dealing with customers in ga. You have to deal with customers on the whole east coast. Different rules and regulations in each state and not enough training to cover it.

Don’t ever have a personal tragedy hit your family  because all they care about is you being on time and at work no tolerance for your personal life or family emergency’s. All about what you can do for them. Fake people act like they care but will stab you in the back. Just waiting for you to retire so they can take your position Acknowledge if you do good but punished if you have medical issues or family emergency. If your kids are sick you better have a plan b because you are not allowed to stay home with them or take to dr unless scheduled way in advance. Typical day is get your work done let them know they have more work to do for you. Safety was overkill. Most enjoyed the freedom and paycheck, least enjoyed the employee relationship with Human Resources was not helpful ever for anything but the very basics.


Company spends a lot of time and effort trying to convey the message that its a family environment, they say they promote within. It depends who you know, and how many faces you have kissed as to whom gets the promotions. Management is disgusting,Managers and supervisors in the wrong positions. Customer Service bares the brunt of the customer hatred yet they are the lowest paid. Customer Service is also in the union, which is a total waste of union dues because your union representation is too busy sucking management face that they play both ends against the middle. End result, MAY DAY MAY DAY...LOOK ELSEWHERE. The company is a joke. Very minimal raises yet they spend a bunch of $$$$$ training upper management but its a waste they don't pay attention. Management very sneaky also. They set an awful tone. Miserable to walk in everyday wondering if you were going to get blindsided and written up and worried you would lose your job. Backstabbing. Just awful awful place

I was hired through a temp agency with the understanding I would eventually be hired on. During my interview I made it clear I had never worked in utility regulations, regulations, etc but had a legal secretary background. Was assured I would be trained. Very nice staff and great community events but never received training. Manager was frequently gone from the office with no instructions on what to do for the day, there was never a set training day to explain anything about the job. Any training received was not clear and did not explain how to do the job. Tasks given were vague. Eventually manager sat me down after a month and said he didn’t have time to train me, and I left. I had moved two hours for this job. Also random drug testing had a lot of people fired at once. I would have rather been in customer service but couldn’t switch.

This is very much a “sink or swim” environment. Employees are often thrown into complex responsibilities with little training or support, then blamed when they do not immediately know what to do. Instead of fostering development, leadership often reacts with frustration when employees ask for guidance.

There is an expectation to work OneCall and take on additional duties without proper overtime compensation, which feels exploitative and unsustainable.

The culture is toxic, and despite ongoing concerns, HR appears unwilling or unable to meaningfully address it. Issues are often ignored rather than resolved, leaving employees to navigate an unhealthy work environment on their own.

The company would benefit greatly from investing in proper onboarding, fair compensation practices, and a healthier workplace culture.

After more than 4 years this d company did not change for the netter rude co-workers who complained when there were 2 calls in que, complained if 2 calls came in within the same hour! No policy or proceedures were ever followed or enforced. Union department with the mind set the union would protect their jobs. 3 Supervisors in less than a year. Manager is in another state micro managing from a computer no one who had to come to MA from NH to babysit the dept  was ever nice or expressed enthusiasm to be there.
Misery loves company and this was the most depressing department once they move the shebang to another state good luck finding a job as lax as this one!

What is the best part of working at the company?
The benefits were great! 12 paid holidays per year, year end bonuses, great medical and dental.

What is the most stressful part about working at the company?
Management would send out misinformation to customers thereby causing confusion and an influx of calls from angry customers with little to no explanation.  Being ghosted and overlooked by management and co-workers made it a very hostile environment as well. 

What is the work environment and culture like at the company?
If you're not part of "the clique" you will be ignored. 

What is a typical day like for you at the company?
Go into work, sit in your cubicle and take calls all day or work the front desk and assist customers with payments, questions, billing concerns and take calls in between walk in customers.

Liberty Utilities as a company is great along with excellent benefits.  The location I worked for was drama filled from day one. The manager at the Pine Bluff office  showed favoritism and didn't care about not trying to hide it. There was no room for growth/advancement. There were multiple CSR's so complacent that they stayed in the same position for 10+ years. Not only did you have to deal with rude customers all day you also had to deal with coworkers with horrible attitudes who were allowed to treat you that way because management let it happen.  
I didn't get paid enough to deal with the mess I dealt with on a daily basis. Work for the company just run from this location.

Top Job Titles	Average Salary
Customer service representative 2 salaries reported	$18.16 per hour
Waste water operator 3 salaries reported	$20.00 per hour
Senior structural engineer 1 salary reported	$95,000 per year
Assembler 1 salary reported	$39.00 per hour
Senior qa specialist 4 salaries reported	$42.13 per hour

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