senior financial reporting manager

executive director

accounting manager

Liberty-Latin-America

You will support really angry customers as the service provided is not the best (At least in Puerto Rico). You will have a sell quota even if you are working as a technical support agent in other words you need to attempt to sell something to that angry customer which usually will make them angrier. Management at the Aguadilla facility is awful, I have not yet met anyone that had been able to grow and move to a different position and this is due to the supervisors, supervisors (who are the ones that do the interviews) rather hire someone from outside the company as a supervisor or any other role than providing it to their current employees which is why most employees that work as tech support have been on that position for years. You will need to do "special projects" which are usually one of the supervisors job just so they can have more free time. The pay rate is not great but its a good start, raises are less than 25 cents if you are lucky enough to get any at all. The job is repetitive, not hard. Overall I would never work as a Tech Support agent on this location, I am certain other locations and other roles would have different opinions on their experience

a typical day is to attend people most of them are very angry . contact center PR  only care in metrics RPG  and try not to loose clients, technical issues are not compansated. Management are free of letting you to do your job , only few juniors supervisor  are very diligent most of. them are laid back and dont help you undertand or attend people correctly. Co workers are all nice and help you understand process and complete your tasks.hardest part of the Job is deal with angry customers and comply the metric. workplace culture is low opportunity of growing since all opportunities are shared via mail, no one calls you, HR is useless,, you create a ticket of service and they close them without resolve things. worst of all is very low pay at least in contact center message

a typical day at work is a challenge every day, new goals to achieve, i´ve  learned many thing about the company culture the management, at the moment are always looking for a sostenible company, workplace culture is good becaues people from many countries has different points of view, the hardest part of the job is the complexity of projects performed.
the most enjoyable part of the job is coming to the office when you need, or the flexibility to work from home

I collaborate with engineers across Latin America, the Caribbean, and external vendors. This provides an excellent opportunity to learn about different cultures and build great friendships. I also get to learn the best from each person and apply those insights to my daily work and personal life.

It is a relative new company in Panamá, great office, great spaces, great healthcare benefits, salaries overall are above average in Panamá. 

Since it is a new company, it has some organization issues in different processes, but it is an amazing place to learn, work and have a great work-life balance.

Not much to say here...overall a great place. They ensure employees feel at home. Work environment is great, management is super respectful as they should be. 

This is a great company to work even when they have a lot to overcome with their management, they need to revamp the salaries because there are companies half of the size of them that pays better.


Progressive work place, which just launched extra parental leave.
I enjoy the pace of work, the projects and the experience. Lots of travel involved by you interact with so many different countries and cultures.

Inestable company, feel like your working in a low quality company. Bad systems, low salaries, poor human resources management, fatal in store management and sad workplace culture. 

Great place to work and grow.  Have great benefits, plan healthcare, 401k and continue education. It has been an experience full of challenge that motivates  to exceed goals.

Top Job Titles	Average Salary
Senior financial reporting manager 2 salaries reported	$130,000 per year
Executive director 1 salary reported	$170,000 per year
Accounting manager 1 salary reported	$108,000 per year

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