field service technician

technician

senior technician

software engineer

customer service representative

Light & Wonder

As a former mid-management employee at Light & Wonder, Inc., I had the opportunity to witness the company's transformation firsthand. Unfortunately, recent changes in leadership have drastically altered the once-thriving culture. The new leadership team, many of whom are former consultants, has demonstrated a clear lack of dedication and concern for the employees who played a crucial role in making the company what it is today. Their focus seems to be on replacing legacy employees with younger candidates willing to work for less.

While this might reduce payroll costs, the trade-off has been glaringly obvious—lower skills, frequent mistakes, a lack of work ethic, and an overall disregard for following established rules and regulations. The company's culture, once a point of pride, has been systematically dismantled. Those who stay are often driven by self-interest, with little room for innovation, collaboration, or a sense of purpose. Creative thinking is neither encouraged nor valued.

If you’re someone who is willing to keep your head down, take on the responsibilities of five people for half the pay, work long hours with no recognition, and accept that work-life balance is a distant dream, this is the place for you. For those who value personal growth, meaningful contributions, and a healthy workplace culture, I would advise looking elsewhere. Light & Wonder, Inc. is no longer the company it once was.

Giving this company a 1 star rating. The reason being is the lack of respect for candidates applying to positions day to day. The hiring managers would reject resumes in less a hour after candidates  applying which shows they are not actually reviewing the candidate experience. When a candidate looks at the job description and knows they experience matches and might even exceed the job description but can’t get interviewed is a red flag. Some recruiters said the most enjoyable part was not passing the resume to the hiring manager. The culture has gone downhill over the last 6 months. Management has been micromanaging more and more. The most enjoyable part was finding employment at a competitor.

What is the best part of working at the company?
I was allowed to work from home while it lasted. There are some good people at this organization up to the mid-level management teams.

What is the most stressful part about working at the company?
Dealing with executives. There were instances where senior management went beyond what was legally allowed.

What is the work environment and culture like at the company?
Senior management is trying to push a "high-performance culture" which requires employees to do things that are unethical and go against current regulations.

What is a typical day like for you at the company?
A typical day would be filled with meetings and discussions. Decisions are being made at the top and pushed down the ladder.

We make games, and get paid for it. What's not to like? We crunch a couple times a year before trade shows, but overall the workload is tolerable. If you have a good manager or team, they become part of your family.

Our teams have recently expanded greatly and therefore have an increased number of of pipelines, and is less personal. But we're all managing together, and leadership seems to be listening.

Morale here is the best I've felt since the Bally days. Culture has not been as active or inclusive as previous years, but they are trying.

We are a passionate collective of creators that build New Worlds of Play!  We celebrate diverse perspectives and are given opportunities to be at our best with leadership support.  There is a real people focus culture that rewards performance and is very fast-paced.  The hardest part of working here is our never settle attitude in how we approach all that we do, however it also makes us growth and improvement oriented.  We have fun on site events monthly and look to see more as the pandemic eases. 

What is the best part of working at the company?
My Immediate manager was very flexible, and not a micromanager. 

What is the most stressful part about working at the company?
Poor Training, poor career advancement, advancement are determined by seniority not by qualifications or merit. 

What is the work environment and culture like at the company?
The colture is very diversed but very sterile. From corporate you are just a worker 

What is a typical day like for you at the company?
11 hours 4 day work week. 
Repair games 
Move and install deivices.

What is the best part of working at the company?
Nothing it’s full of people who are incompetent.

What is the most stressful part about working at the company?
Highly disorganized they do not use technology to improve processes there.

What is the work environment and culture like at the company?
Very toxic and not loyal to its hardest workers.

What is a typical day like for you at the company?
Calls and disorganized meetings with little useful input.

What is the best part of working at the company?
The job advancement and travel opportunities.

What is the most stressful part about working at the company?
The waiting period for your licenses.

What is the work environment and culture like at the company?
The work environment was fun and team driven.

What is a typical day like for you at the company?
Get on the road about 615a, arrive on site, perform whatever tasks that your scheduled to do, check site for any other issues, arrive back home by 230p.


 
Top management falsely encouraged behavior that was later then exploited to be material that would expel employees. 

Workplace constantly encouraged deception with regulation controls with MGCB (Michigan Gaming Control Board). 

HOS lead and conspired investigations to displace employees. (Leading employees out of the building to write down complaints, and private emails ect.)

Light & Wonder works diligently at being the best cross platform adult gaming company in the industry. Tasks and goals are challenging, but not overwhelming. Management and Executive Leadership does a good job of attempting to balance work and life. As with all large corporations, there are issues that fall through the cracks, but L&W does a good job of providing support and opportunity in general.

Top Job Titles	Average Salary
Field service technician 5 salaries reported	$21.20 per hour
Technician 5 salaries reported	$20.75 per hour
Senior technician 3 salaries reported	$26.00 per hour
Software engineer 4 salaries reported	$82,750 per year
Customer service representative 3 salaries reported	$16.50 per hour

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