fulfillment associate

office administrator

warehouse associate

quality control associate

inspector

Lily-and-Fox

Overall, the job was easy and you were compensated well with good benefits. However, the people were truly the best part of the job. They really made it worth coming each day. Do not be fooled, the negative parts greatly outweigh the positive.  

The company is too old to be so unestablished. Many aspects of the job are not standardized leaving much confusion for new hires and miscommunication between the U.S. and Australian teams. There are no values, no motto, no culture, all which a company should have before even opening its doors. There is also no clear job description. There is the job description you apply under, but besides the fulfillment (picking/packing), there will be other projects that are umbrellaed under “professional development.” Without any of that, it was hard to know what your purpose was when you walked through the door each morning. 

The biggest reason why people leave is because of the CEO - Although he is incredibly business and tech savvy, he severely lacks any management or people skills. He relies heavily on professional development books and podcasts to dictate his every move. He has an extremely hard time relinquishing any control to anyone in the company, primarily the U.S. warehouse. He wears so many hats (by choice) that it greatly impacts his decision-making ability and leaves himself contradicting a lot of what he says or implements. Quite frankly, it felt extremely manic without much thought and ended up making things much more difficult and inefficient, when he harps on efficiency. He did not take the time to learn what his employees are capable of and actually speak with them on a personal level. Rather, he saw us as numbers and pushed us to the point of fulfilling thousands of wraps a day regardless of how tired or burnt out we felt. He always wanted “more” and it didn’t matter what it took to get there. He talks down to you in a condescending tone and will make you feel small and incompetent. He is extremely passive aggressive and claims to be transparent when he will have you questioning any sense of integrity you have. If you have any goals or aspirations, you will not be trained in a way where YOU can easily learn. He once said “until you can do something better than me, you will do it the way I do it.” Although he invites criticism and welcomes ideas, he firmly believes he knows best and very rarely adopts anything he did not come up with himself. There are also no areas of advancement so moving up will not be an option. If a position does arise, there will be no clear training process and it will feel as if it is being made up on the spot.  

Due to the lack of structure, you can expect a lot of overtime and a chance of working weekends. A work-life balance simply does not exist. If for any reason you want to leave on time, you will be viewed as selfish and not a team player. 

In all honesty, if the hierarchy chart was restructured and he stepped down from warehouse manager/CEO/CFO/HR manager/hiring manager, there would actually be a chance of retaining good, hardworking employees. This job and company has so much potential. With one person in charge, who has the final say and no true understanding of the day-to-day, it makes for an emotionally and physically draining job. I would’ve loved to stay with the company, but a leopard never changes its spots. 

While there are some nice aspects to working in the US warehouse of Lily & Fox, I don't think I can recommend this job to someone looking for a long-term job, especially if you have a degree or experience. The responsibilities were mostly putting together and shipping daily orders with other order fulfilment/administrative tasks in between. The work environment is pretty good and the team and managers were great to work with, but the CEO makes it very difficult to enjoy this job or work comfortably. They constantly promised things but never delivered, or they changed things that didn't need to be changed and refused to be swayed. We very often were assigned tasks/projects with the intent of broadening our skillset or growing the company, but they ultimately were just done to kill time and never used for anything. It feels like they wanted to operate like a big company but in reality the company is very small and is nowhere near the point of taking the steps they were planning, which lead to a lot of stress and mismanagement. The CEO asks for ideas and feedback but hardly ever does anything with them, so if you have a problem with something you probably will have no choice but to continue dealing with it.

Benefits are just okay and pay is alright if you have no prior experience or degree, but there are absolutely better paying jobs out there. I also can't see promotions in the horizon since the company isn't making the necessary changes to see that type of growth. I did appreciate how lenient they were on taking hours/days off, but there isn't that much PTO and there aren't any paid sick days to make up for it.

Compared to other companies I’ve worked for, Lily & Fox is considerably smaller but has so much potential for growth. With that comes pros and cons. A big pro for me is the benefits, time for professional development, and ability to try new tasks. You are not limited to fulfillment and can branch out to other aspects of the business if you put in the drive and effort. With a small company you also get one on one insight into how a business works. The CEO is extremely accessible unlike many other companies which I value a lot.
Some cons with a small business is that things are changing all the time. Sometimes it can be hard to get used to a protocol to have it change so soon. If you’re interested in a fast paced environment, this company would be a good fit. If not, it can be jarring. There are quotas to reach daily which can sometimes be overwhelming when there are a lot of orders to get through. So on certain days, it can be stressful. But what’s nice is that we get Saturdays and Sundays off.
With all that, it’s a really fun place to work and I am excited to see how the company continues to grow. 

The company's day-to-day work is simple tasks completed at volume. Thus attention to detail is the key trait for a successful team member at L&F. In my time with the company they hired very well and built a capable team. Sadly procedures and training were inconsistent from employee to employee. The owner said from the outset that all staff would be trained at all aspects of the work to make a more dynamic team. Sadly this was not done in practice. I repeatedly asked for clearer instructions and more attention to detail from management. I also asked for clearer expectations of hours. In 7 weeks of asking was not provided a set schedule. The owner tends to "put the cart before the horse". Talking about quotas and personal completion goals before staff completed training and fixing hardware and software issues that slow down almost all employees. I personally would not encourage anyone to work there until their management issues are resolved. With either the owner able to personally handle the day to day or the hiring of a head of US operations.             

I really enjoy the atmosphere and team that I work with. In the short time that I've been at Lily & Fox, I've seen significant growth and it's been really rewarding to be apart of that. Management is great, easily assessible. I love that they work one on one with the employees and are always listening to what we have to say individually and also treat everyone as part of a team. I was given the opportunity to learn new skills outside of my job title like computer coding and as well as other programs. 
During busy seasons, it can get very stressful and fast-paced. However the team works together to get through those times well and make them enjoyable. 
If you like to learn new things, work with a great team, and be contributing part of a growing business, then Lily & Fox might be the place for you!

They will let you know that you'll be on a trial period. You can probably last a week or two, or if you're REALLY REALLY good you'll last longer. Your length of employment depends on the mistakes you make during the trial period which is overseen by the supervisor. The problem is the supervisor is not really that skilled and is mostly preoccupied so you can only reach out to your teammates. Any minor mistakes are also noted. The supervisor also has attitude problems despite sounding kind, and sometimes your explanation or thought process will not be accepted. If you're able to convince the supervisor that your mistakes are reasonable or are actually correct, they will still not be removed from your list of mistakes.

Apply at your own risk. The salary is really high though.

The pay may seem nice, but if (and that's a big IF, because the CEO has a habit of calling having you go through 3 phases of the interview and not calling you back) you get a job here, you'll see the pay is merely a way of trying to get you to conform to his demands. I've worked there for 5 months, and there was no stability. Constantly the job was changing, and the CEO expects you to be an expert in the same day. And he'll proceed to be condescending towards you as you try to learn and adapt. He will also expect you to stay later to finish a huge workload, even if there are people missing that day. It's not worth the headache.

The pay is good not worth the stress it comes with. Some staff get special treatment for being bird for brains. Those same employees will sabotage others for their own benefit. Management goes through power trips, he's literally an ASSSS. He has no respect for employees or their personal lives. If you have a life you won't after this job. 

The day-to-day work is straightforward and easy to follow. Leadership has a bold vision, and the company culture reflects that energy. Great for someone who enjoys clear tasks and an ambitious environment.

Great place to work. Benefits and pay is good. The job is not difficult. Just pay attention and follow directions. Schedule is flexible with 2 weekdays off and 1 weekend day off. Awesome people to work with.

Top Job Titles	Average Salary
Fulfillment associate 15 salaries reported	$22.65 per hour
Office administrator 14 salaries reported	$22.34 per hour
Warehouse associate 15 salaries reported	$22.65 per hour
Quality control associate 11 salaries reported	$22.61 per hour
Inspector 9 salaries reported	$23.08 per hour

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