shift manager

customer service representative

shift leader

sales associate

assistant manager

Lindt & Sprüngli

The reality is that most of the jobs with Lindt are retail and when you work retail, the work-life balance is very hard. It can be physically demanding and mentally draining. That being said, this is the one company I would work retail again for.

I felt valued by management and was encouraged to grow. Our district had compassionate and understanding management. Even when there was something negative to review, it wasn't done in a harsh or accusatory manner. Every opportunity was used as a way to constructively learn and better our processes. 

Every store in the district acted as part of a unit, rather than individual stores. There were many instances of helping and receiving help from other stores. There was immense involvement with the community including events, sponsorships, donations. Trick-or-treating was my favorite!

Sadly, there weren't really 15 minute breaks given. Every bathroom or water break was added up to "be" your 15. However, as management was very understanding, there was almost always the opportunity to go and sit out back for a few minutes with a snack or drink.

Corporate is pretty disconnected from the reality of working retail. Their scripts were lengthy and impractical, many of the gift boxes/kits were extremely delicate and hard to put together, and some expectations were just impractical and unachievable. Though I will say that I LOVED Corporate's "Holiday Helpers." With every corporate member who came to our store to work on the holidays, I was able to see a realization of reality start to dawn on them. That program puts corporate employees down in the trenches to see just how hard the work is for foundation on which the company stands .

Job role and level in the hierarchy definitely played a role in how you were treated by Corporate. As just a supervisor, I was barely acknowledged or spoken to, even when it was something as simple as explaining how a holiday kit was put together. My store also had a Christmas season where we had no store manager. The ASM stepped up as acting manager and got us through the busiest time of year. Towards the end of it, our new manager had been hired and was starting integration into the store. Come time for manager bonuses based on store profit, the new manager who had been there less than two months was sent on the congratulatory trip to Aruba, not the ASM who stepped up and got us through the holiday season with exceptional numbers. It was very disappointing to see her efforts overlooked so easily because she wasn't the "store manager."

Typical day at work would involve welcoming customers into the store with a warm authentic smile and greeting, and offering a sample of the chocolate to them to enjoy while they browse the store. We would use sales techniques to help the customer personally as opposed to leaving them to browse the store alone. I learned a lot of things about chocolate production and the history of chocolate while I worked there, because customers loved being able to ask tough questions and have us answer them without flinching. I say the management was subpar simply because the Assistant Store Manager would become hostile if she were made aware that she had made some mistakes while performing her job. The Store Manager was an extremely warm and friendly man most of the time, but if you ever had the opportunity to see him get angry, it was truly frightening and he would not hesitate to verbally berate you in a manner that would temporarily cripple your sense of self-worth. The culture at Lindt was wonderful, I was surrounded by people who love what they do, and a company that loves chocolate as much as the people buying it. The hardest part of the job truly was dealing with management. But the most enjoyable part of the job was interacting with customers and doing everything I could to bring a smile to their face, which isn't difficult in a chocolate store.

Poor communication and leadership from management, no 15 minute breaks only lunch break, expect to be standing in one spot all day doing the same repetitive motions repeatedly without anything soft to stand on. They have only a few rubber mats and not nearly enough for everyone, management has lied to employees saying they have more. If the line you’re on is making their numbers then it’s highly unlikely you’ll be able to do something different on the line until the job is done. Hard to use different muscles/keep soreness away when you’re expected to do the same repetitive motions all week. Depending on what you’re doing, you may do the same motion(s) over a thousand times in one day. Favoritism and politics here, depending on who you are and who you know you can get away with a lot. Rules aren’t enforced well on the floor, higher ups don’t always wear steel toes when they’re on the floor or even helping on the line. Poor ergonomics for employees, most equipment is in average/below average condition and non-adjustable. Meaning if you’re taller you can’t adjust the table height you’re working on, etc. You’ll constantly see other employees sore and hurting from the repetitive motions being done with poor posture caused by the equipment provided. Pay rate is 17.50 an hour til busy season is over then it goes back to normal, which is usually around January and is around $13 an hour. 

I worked here for two years. I started as an Assistant manager, and I managed to work my way up to becoming the Store Manager.  I was never properly trained for either role, but I am a fast learner.  Even though I was not set up for success, I was determined to succeed!  As a Store Manager my passion started to dwindle when I realized I was working under Field Managers that were of unprofessional, and unethical behavior.  I am a confident individual with a great personality, and I believe that the people I had to answer to felt intimidated by my education and professionalism.  For every accomplishment I earned it would go unnoticed.  Despite all of my contributions and devotion to this organization I was laid off. I was made to feel incompetent of fulfilling my role as a Store Manager.  I am wise enough to know that fault did not reside with me, but with the people I had to answer to.  I have worked for many companies in the past and I take beautiful memories with me!  As for Lindt Chocolate I cannot say the same! There are a lot of racist people that work there as well, and they feel threatened when to many minorities are hired.  I was constantly told to hire more Caucasian people rather than African American.  Yes we are in 2016 and this company still operates like that behind closed doors!!!

Lindt chocolate is a good pathway to open up opportunities towards higher horizons and better jobs. You can reach being an ASM when you're just an associate which allows growth in numerous ways. The company and job prepares you and gives you the tools needed to better yourself as a person and a worker. Although most of the stores are slower during the summer time and beginning of the year, the company constantly keeps you on task and working and achieving things in the store even if sales are low. During the holidays, volume in the store can quadruple and force you to be fast and efficient while still providing quality customer service and putting a smile on people's faces hoping to see them again in the future. Although it can have its faults like all jobs do, I've been happy and content with my position in Lindt.

Overall, I enjoyed my time working at Lindt. The products were excellent, and I worked alongside a friendly, supportive team, both in the field and in the home office. I appreciated the opportunity to learn more about premium chocolate while helping customers find products they genuinely enjoyed. The employee discount was also a great benefit.

The biggest challenge was the intense focus on sales performance. While I understand that retail businesses depend on sales, there was a significant amount of pressure placed on employees to consistently meet sales targets and drive additional purchases. At times, the expectations felt unrealistic, particularly during slower periods or when customer traffic was outside of our control. 

Despite that, it was still a valuable experience that helped me strengthen my customer service and sales skills. I enjoyed working with my team and representing a brand known for producing high-quality products. I would recommend it, especially if you don't mind sales pressure. 

When opening I prepare necessary paperwork for the day, check all emails, prepare sales data for daily goals, check temperatures, make daily deposit and audit previous night reports.

When closing prepare store, cleanliness for next day's business, prepare final daily reports, count and balance registers, prepare closing paperwork, shut down set alarms.

Co-workers are great everyone understands the importance of daily goals and how to reach them, as well as customer loyalty goals. Everyone works together as a team.

The hardest part is the amount of detail because it is a small store and it's as if its your own private business, there are a lot of details and regulations to adhere to which is necessary in order to meet corporate goals.

The most enjoyable is the meeting and greeting of customers, the interaction of making new business to business contacts and partnerships.

I worked here a total of two weeks. My first week I was on second shift never had any issues or complaints was not properly trained two days n was left to fend for myself. Switched my shift to third next thing you know I'm getting fired for production on my second week of employment. Never got trained on the rf fun which tracks ur production the gun never worked right always logged itself off which messes with your production. U have to constantly switch guns which takes time. Everytime u have to log back in it takes time. Time badge never worked it locked me out of the work place I was standing for an hour outside in the rain waiting for someone to open the door for me then they fire me for production reasons. Management is in competition with each other on each shift nothing gets rectified n you will be to blaim for there inability to train you correctly I have never been in a warehouse where they hold u accountable for production in your first week n especially when u haven't been trained bad deal here 

This was my second stint in corporate as a contractor. The work was fine and coworkers were mostly nice and pleasant, but you do feel like you aren't fully a part of the team as a contractor. Both times I worked there, there was talk of all this growth and upcoming opportunities that never seemed to materialize even after interviewing for 7 or 8 open positions. There is a code there that is tough to crack if you don't know the right people.

Lindt is mostly a decent place to work. My advice is don't work there as a contractor and expect to grow into a roll or get hired. They move sloooooowly when hiring under the best of conditions. As a contractor, you have removed all incentive for them to bring you on. Only apply for open roles where you will be hired as a full-blown employee from day 1.

Lindt have a global presence and they’re a fantastic company to work for! However, there is an extremely high workload and level of expectation, which is comparably higher to other luxury or premium brands. You will often be left feeling stressed or exhausted due to the extremely fast paced nature that the company operate at but you are compensated with higher rates of pay and lots of perks compared to what is offered from other retail companies. 

Management is fantastic but overloaded with work and my feedback is that there needs to be more support for stores to succeed. We had our busiest year ever which is fantastic but we definitely felt overrun.

Top Job Titles	Average Salary
Shift manager 7 salaries reported	$17.08 per hour
Customer service representative 18 salaries reported	$15.96 per hour
Shift leader 6 salaries reported	$15.42 per hour
Sales associate 2 salaries reported	$15.56 per hour
Assistant manager 2 salaries reported	$23.50 per hour

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