agente telefónico

servicio al cliente

costumer service

gerente de operaciones

conductor

LinkActiv

They were sellbytel then changed their name to webhelp. Do not go for their trip advisor, backmarket, swarovski, or signify campaigns because you will be wasting your time. You need to take a bus from the parking to get to work but the buses are always late and never on time. No room for advancement in the company. The managers enjoy a laid back lifestyle of telling workers there are calls waiting and refusing manager calls. The company lies to higher ups saying everything is running smoothly when we are understaffed and underpaid. Once the metrics come back showing bad numbers they blame the workers and put pressure to take even more work than they can do. Managers do not give you time to handle the incoming work. Overtime is encouraged but it is not paid. Pressure to take calls while answering chats and emails at the same time. Systems have been changed and are slow and unusable. Bad systems do not let you work the impossible metrics. Different jobs are said to be available in the company but do not try to apply because they will not consider you. A lot of disconnect between corporate, stores, and the offices. Sometimes you wont be told of a new promotion or policy change and end up finding out yourself. Policy is ignored anyway. It is reminded to have empathy for the customer but managers have no empathy for their workers, ignoring schedule requests, availability, necessary work hours to make a decent living, and do not pay employees correctly or on time. You have to always be checking your schedules to make sure they paid you right or at all. There is a 4 point system for attendance. Late is 1 point, missing a day is 1 point, leaving early is .5 points, and no call no show is 4 points. Colleagues are nice because they all understand how awful it is to work there. Pto is personal time off which is not paid. You can earn a few days of vacation time in the year but october-january is blocked for vacation since its a high season. Sick days are paid if you have the hours and there is no raise incentive. They say there is but there really isnt. Turnover is bad since people are always resigning. Office events happen rarely lets say every two months one happens. All of the impossible requirements lower worker moral.
All of this with no health benefits for a little over $8 an hour. Other jobs in the area with the same requirements offer higher pay with benefits. All call centers are bad but this one is unreasonable. I've now moved to a company where they treat me much better and I can see the difference between these experiences.

First off, they attract candidates under the assumption that they’ll be paid $8.00 if you’re fully bilingual. The training process is rushed, and you’ll feel like there’s no way you’ll be able to do the job learning so much in so little time. During the training you’ll learn that you’re going to be paid $7.25 per hour in the training and $7.50 an hour when you’re finally in the call center. IF/WHEN you sign as a bilingual representative THEN you’ll be paid $8.00. In the main call center, you’ll be squished between people because the place is too small and there are not enough chairs for everybody. The environment is loud and unfriendly. You’re on your own. Some computers there are so old that the keyboard letters are unrecognizable and the mouse you’ll need to do your job is going to slow you down because it doesn’t work very well. The call center metrics are so ridiculous that you are encouraged to NOT go to the bathroom so you can meet your goals. The system/server is not maintained enough. At least once a week, the system is going to be down, and you won’t be able to work effectively. And lastly, the management. The supervisors and unfriendly/rude. They’ll make you feel like all your questions are dumb and as if you’re bothering them when you ask for help. If you’re in a bad call and the caller wants to speak to a supervisor, you might as well just hang up cause they’re not going to accept the call even though its their job to de-escalate such situations. Overall a bad work experience. Don’t waste your time and skills in a place where abuse/ rudeness is so normalized.

Worked as a customer service, sales, retention, billing rep as well as a supervisor for 5+ years. Worked with some great people and had a really fun learning experience. The company used to provide trainings/coachings/certifications on different topics to the management staff on a usual basis which was nice as a learning experience and to further one's knowledge of the job but that stopped in the past couple of years.

Hardest part of the job is hands down dealing with management which either doesn't seem to know what's going on half of the time (they're overworked) or they are kept in the dark on company's direction by upper management (company's relocating soon and everyone has know for about half a year but the company still hasn't made an official announcement keeping everyone stressed out regarding their future and job security). Information doesn't flow both ways and so it's hard for low levels employees to keep track on current metrics/goals.

Met some really great people and learned quite a lot about the sales job culture/supervising aspect of call centers, just not really from the company itself.

Company is obviously sales driven and only cares about it's bottom line but not it's employees, which it treats as cannon fodder (I've seen thousands of people come and go in the past few years).

This company the only good thing they have is the raport you create with supervisors and bosses, they are really nice, other than that, the pay is really low with all the work you do and they require, there are no benefits, practically you can't do anything as supervisor if there is a client with a complaint, cause they are not the ones who can make choices, they are subcontractors of the main companies they do the customer service, so when a client call and have a really bad situation, all you can do is write down what is happening and the supervisors send it to the main company, and that's it, the client will not have his problem solved, you don't feel like you're contributing something positive to the client, in times I felt useless working there. You have only 30 mins of lunch, commissions are also really low. If you are a kid in college, and need a place to work and aquire experience and a flexible hours, and something that doesn't demand a lot of your focus.., then this is your place to work, if not, then don't bother.
P.S. Parking is a big problem, they don't have spots for every one, and sometimes you have to wait for someone to leave and then you're late to your shift.., and get a warning cause of it, it is annoying.

We believe employees are our most important resource, and that's why we hire the best. It is with this belief that we strive to create an environment that is entrepreneurial, nurtures personal development and builds on unique talents.

At LinkActiv, you don't just have a job, but the opportunity to grow and advance across many dynamic industries. We'll work with you to achieve this growth through career development programs and in our commitment to ongoing training and to hiring from within.

Working at LinkActiv has given me the opportunity to develop myself; take the time to grow and learn, and that is really important to me when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be.

The Supervisors and Co-Workers were amazing, helpful and supportive.

The Working Environment is stressful.  Constant policy changes that the Supervisors nor employees were made aware of, until a couple of days late or made aware of by the customers who called and then confirming with Management.

The working area is dirty and dusty.  Maintenance was only for emptying the trash cans, no vacuuming of the carpet in the work area.  Computer and peripherals you had to bring your own cleaning supplies to clean and disinfect them.

A lot of people came in to work sick.  If you suffer from Asthma or other respiratory illness you may have to take some precautions.

Horrible experience, 4 years at a minimum wage trying to be a full time employee and they just keep on hiring inexperienced teenagers just to give them part times with no benefits, health insurance etc and the old ones (employees)cutting hours so they can do the same thing  for everything they expect you to do. No benefits. No growth . So many employees over 300 of them and a lunch area for about 30 people with 2 microwaves and 2 little fridges . 

Used to work at the reservations department and my God that was a disaster Everytime you entered the call center office felt like you were in a NFL game couldn't hear yourself think horrible micromanaging on the breaks 10 minutes and 30 minutes lunch lunch room was a disaster you gotta share the lunchroom with other departments and it got crowded you tried to escape the noise from the call center nope only sweet silence was in the bathroom thank God I left this place oh another thing the supervisors they were like 7 of them and none of them did nothing like what are you getting paid for to do nothing if you consider this place please be you're last choice because there's a lot of better jobs than a call center

A typical day at work is getting on the computer and taking calls. Parking is difficult in the mornings. I've learned a lot about healthcare. The managers are nice, but sometimes are too distracted and seem unwilling to answer questions. My co workers were amazing and made it enjoyable to work here. Sadly, it is a lot of work for little to no benefits and the turnover rate is very high. It is very easy to make a mistake when verifying health insurance information because the system is so complicated and there are many things to remember.  It is a lot of work for very low pay. I would not recommend working here.

Team members are proactive asking question since management encourages the employee to ask but at the end of the day nobody understand ¿why?. Training consists on way too much content and you instantly must take a test (actually around 2 to 3 test) per day and I can keep going but here is the thing, from 30 employees in a single group imagine end with 6, well it is that bad but for all the thing they ask you to do the payrate is bad and is bot a secure job since you must comply above everything some metrics. Problem with metric? If you cant do a solid job bu dominating the meterial you already lost.

Top Job Titles	Average Salary
Agente telefónico 7 salaries reported	$11.29 per hour
Servicio al cliente 11 salaries reported	$8.55 per hour
Costumer service 3 salaries reported	$9.17 per hour
Gerente de operaciones 4 salaries reported	$11.00 per hour
Conductor 4 salaries reported	$12.50 per hour

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