security guard

armed guard

dispatcher

security officer

supervisor

Lionheart-Security-Services

Normally i review to include several sections, trying to find the good even when a company mistreats myself or other employees.  I try to be objective and really let my readers know what to expect when they are looking for a job with that particular company.  

With Lion Heart Security Services, that is not possible.  I was hired as an ON-CALL security guard.  Meaning, when i am available to work i will call the company and see if they need me for a site.  This was our agreement once i was hired.  They knew i was not available to take phone calls when i was at my main job. 
 They had my main jobs shift times and days.  So they had certain hours when they would be allowed to call me.  My work hours I told Lion Heart do not call me when I'm at work.  They did not do this, they called me when i was not available at my main job, they said i was not reliable because they couldn't reach me.  I reminded them of the terms we agreed to when i was hired then they asked me to return the one shirt (that's right my uniform they gave me was just a single polo shirt) to them and they had my last check.  The company does not keep it's promises and does a lot of under the table type dealing.  One guard who use to love the company got paid in cash, not through a pay check that documents what they did and/or how long, rate, etc. They want every guard to be dedicated to only them, when they are told in the interviews about personal life or the guards working at other jobs.  They are not realistic in what they expect and they do not work with their guards.  

PROS:
The company uses an app (SilverTrac) to schedule your shifts and your times.  The company does not help you in signing up for shifts. You can choose when you are available and when you want to work.   They don't look at where guards are going or if they are even staying at the sites.  

CONS:
You never see a supervisor driving to your site to check on you or anything. You also are paid just minimum wage despite any site you are working.  The managers only stay in the office and there are like 3 of them.  They just want you to be a body for them whenever they need you.  You must take their call when they call you, otherwise you are not reliable to them.  They also have maybe 20 contracts last time i saw.  They didn't have much.  The company is small for Phoenix and most other security companies do pay more.

I have been in law enforcement/ security for almost a decade and I have been through more companies between the east coast to west coast Than I’d like to admit. However, this company has been the best company I have worked for. As a minority in the company, not once have I gotten special treatment or even felt like a minority. It honestly has been like a true family. Not that “family friendly” that most companies say! I’m talking about the type of management that would come out just to make sure that YOU are okay. Like any family, there are those members you would careless for but at the end of the day...that’s life. We are all human and this company doesn’t forget that. The level of care that I have seen this company display during the epidemic is far beyond any company I have experienced. I’m talking bonus for just working a little more than usual, raises, promotion opportunities you name it. Granted the company is only 4 years old but to be so young but yet this well put together should speak for itself.

I worked at Lionheart for a some time. You start off working 40 hrs , and as soon as you hit 90 days you get non stop phone calls on your days off. 40hrs isn't good enough for them. They expect at least 60 hrs a week from you. They beg you to work for them, and they will tell you we called everyone else, and could care less you have a family, and tell you if you say no your not helping. Stay far away. If you enjoy phone calls at 1AM asking you to go to a shift since their guard didn't show up then this is the company for you. You have to call them back in 24 hrs or you get written up. If you call upper management they could care less about calling you back as 24 hrs doesn't apply to them. I waited over a month to hear back from upper management. Clients are the only thing positive about this company. If your like getting paid then stay away. On April 2, 2021 our checks were not deposited and we didn't get paid for our work. We got told we needed to wait til next week as they claimed payroll external company was to blame. They didn't offer us compensation for late fees on our bills as they were not the ones who didn't get paid. Don't expect for them to be fair even employee of the month is by favoritism and not quality of work done.

These guys starting wage for unarmed is $14 per hour-$2 over minimum wage with some sites starting higher. $16 for armed, I was making $12.50 working armed at my last company.  Been with them for 4 years!  If you are a good employee they treat you great.  If not they hold you accountable.  I received a bonus on my last check, they have an employee of the month program with cash cards given out.  Never had either of those at any of my previous companies.

When I started with them there were 2 managers and 15 sites and no supervisors. Now there are probably 50 sites with 13 supervisors and 3 managers all hired from within.  Advancement opportunities galore in my mind!

Good company expanding too fast.  CEO is very knowledgeable but has way too much going on to be effective or provide the necessary support to his Management team. One suggestion, don't drink the tea the CEO serves. He only looks out for himself despite the impression he attempts to give off. Management team below CEO is effective and works together. Overall, despite my experience with Lionheart, you'd be hard pressed to find a Management team who cares deeply about their guards and team.

What is the best part of working at the company?
There isn't, it's not a great company people backstabbing eachother, it has very low pay

What is the most stressful part about working at the company?
Getting put on an unarmed post with wages lost or being taken off schedule if you don't show up to meetings outside of work.

What is the work environment and culture like at the company?
Very toxic, you are alone no help is coming

What is a typical day like for you at the company?
Bad hours, shoet shifts not worth working

I absolutely feel good about the work that I do. I don’t like being talked down to and the inability to even explain myself to the other management. Regardless wrong or right employee is always wrong.  I have a lot of respect for the industry. I feel that we can help keep people safe. But spend more time writing unnecessary reports than paroling. 

LionHeart is a company with room for advancement if you apply yourself.  They offer free training to get your armed guard card and allow transfers between accounts.  

The managers are very responsive and will work to find you the best fit for your schedule, location, and the kind of work you like.  

Reporting is by a smart phone app so you don't have to write paper reports and turn them in.  Your schedule is also online so you always know when you are working.

I worked there for just over 1 year. I was lied to when I got hired about forced overtime. This company will have you standing in a parking lot 13 hrs a day in extreme heat (over 100 degrees) with only two 15 minutes break and one 30 minutes lunch. They say they dont force overtime, they do. Employees must call dispatch back within 8 hours of being called or face disciplinary action.

The  pay is  very low for the work conditions and generally unsafe job sites they offer.

Some job sites require you to stand outside in the heat all day.

Supervisors are friendly and helpful. 

It’s okay as an entry level security job but if you have some more experience I would advise you to look for better companies. 

Top Job Titles	Average Salary
Security guard 14 salaries reported	$18.18 per hour
Armed guard 5 salaries reported	$21.75 per hour
Dispatcher 1 salary reported	$17.75 per hour
Security officer 1 salary reported	$18.50 per hour
Supervisor 1 salary reported	$19.50 per hour

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