technician

surgical technician

laboratory technician

service coordinator

philanthropy manager

Lions World Vision Institute

This position is listed to be an “entry level” job however it is a very difficult job with many moving parts that requires extensive training, usually around 4-6 months but sometimes exceeding that, and has extreme levels of compassion fatigue and burn out. Management is unable to retain employees so there is constant turn over, primarily due to the difficult work and bad pay. Currently the only draw to stay is the completely covered health care but the new organization who bought SightLife has made it very clear that this is the final year they will be supplying that benefit. The pay is very low, if you live in a city it’s not even near livable and they are constantly adding more and more to employees plates without compensation. The position was originally advertised and promised to be fully remote however employees living within 40 miles of the Seattle or Bethlehem office are required to commute in to office every Wednesday - free parking is not offered so you must pay $18 (an hour of work) and employees are expected to commute over 2 hours with no additional pay or mileage compensation.

There is very minimal room for advancement in the org, in donor ops you can advance from TDC to Senior TDC to team lead but be warned there is at max a $2 an hour difference in pay between being a TDC and a Team Lead so you are expected to take on exceptional responsibilities with marginal pay increase and that’s assuming they give you the max. In order to be promoted to team lead you have to wait for one of the current ones to quit, so it is not a readily available promotion or something that you can get based off merit. 

Employees working in donor ops department who have applied to positions outside the department but within SightLife are usually interviewed as a courtesy but are never given the position because donor ops is constantly operating so short staffed they “can’t afford to lose TDCs” so if your goal is to move from TDC to a different department within SightLife you are out of luck. Almost every TDC currently working here is actively searching for alternative employment and are just waiting for a new job offer before very happily leaving.

Over all of you are looking for a company that will honor the benefits offered to you upon employment agreement this is not the place to go. If you’re looking for a place of work that will work you into the ground and expect you to thank them this might be the match for you!

I want to start off by saying that I truly believe in the mission and that donation was such a beautiful thing. I worked here when the company was called SightLife. They were so supportive, they provided personal development time to be able to process everything, helped you with mental health access and management was always transparent with any changes with policies etc. Once we merged with Lions it literally has been one awful thing after another. Management hasn't been open with the changes, they spring up new schedule changes along with removing incentives that we had since the beginning, employees depend on those incentives. We're met with insincerity, promises of work life balance but force us to work 60 hour weeks (including weekends) and mandatory on call, how is that work life balance??. They don't pay time and a half for holidays only 8 hours of straight time (we work 12 hour shifts) and we never get any holiday off. The turn over here is ridiculous, that goes for both coasts, you can see all the reviews here are the same. Toxic management, (well new management that doesnt even know our process) no work life balance, but everyone believes on the mission. We're sent out "improvements" which is honestly micro management and reminders you aren't doing good enough. Theyre terrible for the culture, were already burnt out and thise improvments shove us to the ground. You also get written up for taking days off WITH A DOCTOR NOTE. Don't plan on getting sick here. You'll get fired. You're over worked because they have no staff and honestly it feels like there is no winning. When we applied it wasn't like this. We didn't sign up for this. We wanted a company that understands the severity of speaking to grieving families about donation, or making sure donors are suitable or recovering on a donor, we're the backbone of the company and honestly we're treated like the "call center" like the dirt beneath their feet. No appreciation whatsoever. We're confronted with death on a daily basis, work so hard to make a difference in this world and we're met with "WORK HARDER, YOURE NEVER GOOD ENOUGH"

I am truly saddened that I worked here. I can think of a million reasons not to work here but the one I’ll share is that if you value your mental wellbeing, this isn’t the place for you. You won’t find security here. There is no work life balance. Management is either micromanaging or neglectful and there is no in between. The amount of toxicity flooded throughout this company is all consuming.

I went into this job as a way to honor a friend who had died and donated his organs. After having worked at Lions World Vision Institute (SightLife) I leave with heartache at the idea of my friends family having to deal with donation organizations such as this one. Loss is hard no matter what, and a company should be more concerned about our donor families wellbeing than they are about numbers and telling their employees that they aren’t doing good enough. 


These donors are not numbers. They are people. With real families who are in very real grief. Our donors have names. Their family members have name. When that is forgotten or pushed aside by any company, that is when the company sinks. 

My advice to you would be think deeply about if you want to apply for this job. Ask yourself if it’s worth it. Ask yourself if you could work there long term. Ask yourself if you will be financially stable. 

The answers to all of those questions is “no”

I value you and your time. This company does  not. Good luck on your job hunt journey. Skip right past this one and onto something with dignity and basic rights.

A typical day at work involves trying to meet unrealistic expectations with departments that are always understaffed. There is no culture of support or growth here. You are expected to know what yo do without any proper guidance or training on how to do the job, and your manager will pick and chose what rules to follow and who to reprimand, based on blatant favoritism. The new DSC Director is a cutthroat monster who's only desire is to make others feel less than. The hypocrisy and negative energy run high in this department now. Management consistently preaches about wanting a positive work culture but fails to see that they are the reason its so toxic. Over 25 people have left in the last few months, and there is no question as to why. It is extremely unfortunate that this company does not seek to value and respect the employees doing the brunt of the work. Every day consists of depression and death and they have no resources to offer their employees, outside of 5 "free" EAP therapy sessions. The cost of benefits with this company is astronomically expensive, and the vision and dental coverage is a joke. You would assume that as a primary eye bank in this country, they would at least offer better vision coverage, instead they opt for Walmart optometry. The best part of this job is the few decent employees they managed to seduce into the organization. Other than that this place is nothing but an abusive employer who seeks to drain you of every ounce of effort and joy you have. 

The transplant donor coordinator role is an "entry-level" role but is very challenging, requiring a mix of medical knowledge, multi-tasking (not just a buzzword here) & complex & time-sensitive logistics coordination.  Oh and you must be a skilled communicator with the ability to relate well and build trust in very sensitive situations with grieving clients.  You are asking these family members to donate their loved one's corneas/eyes and biological tissues a few hours after their closest loved one's passing.  

It's one of those roles that is critical to the success of the company but the pay is not commensurate with the critical nature of the position (although this seems to be fairly standard in many corporations).  It's possible to have some extremely rewarding interactions with families ("this is the best thing that has ever happened!") although some are distraught and/or irate.  And most of the people you communicate with in order to actually make the donation happen treat you as a nuisance (RNs, Coroners, Funeral Directors).  The schedule is challenging (12 hr shifts), the pay is not great (although insurance benefits were very good with few out of pocket expenses).  The people are nice and want to do good work in the world and management is trying it's best.  It just seems like the typical nonprofit bind where you can't pay the good people enough to stay, and the less capable employees stay but struggle to do the work at a high level---which generally leads to misunderstandings, conflict, added stress. 

Working here is the worst decision you could possibly make for yourself. It is an extremely toxic work environment. Management allows employees to sit in their cubicles and make jokes about everyone else. All the managers do is sit in their offices all day and type out emails instead of engaging with the employees and actually helping. Tons of referrals are received each hour and There are not enough employees to handle them. Night Shift is extremely understaffed with 1 to 2 people working at a time and are expected to handle dozens of referrals each hour. Management is completely backwards and none of them know how to efficiently perform their job duties. Management is also permitted to call out and take extended periods of leave whenever they feel like it but coordinators are only permitted to miss a few days out of an entire year and it does not matter what the circumstances for the callouts are; Doctors notes are not accepted and they don’t care if someone dies or is halfway there. They would rather lose an employee and hire others to replace them instead of stepping up and helping the team when there is a call out like other businesses do. The staff sits there and makes fun of people that have died and the circumstances surrounding their death and when talking to family members act professional on the phone and then make fun of them and gossip about them after the phone call is over. Completely unprofessional work environment and an overall toxic situation with no resolutions.

 The expectations set by the company were not just unreasonably high but bordered on the realm of the impossible. The workload was ceaseless, leaving TDC’s and DEC’s to endure an ongoing cycle of exhaustion and extreme compassion fatigue. The dire consequences of such unmanageable demands on emotional health were evident. The lack of a proper work-life balance further exacerbates the toll on mental well-being. Favoritism within the organization was palpable, leaving many TDC’s & DEC’s feeling unappreciated and unfairly treated as well. 
Management’s purported empathy is but a mirage, a fleeting illusion that evaporates when faced with tangible problems that demand action and resolution. TDC’s & DEC’s are left to suffer in silence, their concerns ignored and their quest for help unanswered.
The recent acquisition by Lions Eye saw a regrettable reversal in benefits, causing further distress and hardship. The chronic understaffing, a result of its own actions, has been nothing short of a catastrophic misstep. It has placed an unrelenting burden on TDC’s & DEC’s leaving them to shoulder an insurmountable workload while grappling with an unrealistic set of goals.  I implore potential candidates to tread with caution, as it may come at the cost of their sense of self-worth.

Great professional field that has a great cause but this company has way too much drama, micromanaging, negativity, poor management and they do not hold staff accountable. They have a high turn over rate due to keeping the poor staff way too long and getting rid of the good ones. Staff are not treated fairly across the board and are not recognized for their hard work. The work load is extremely high and down time is unheard of so you work constantly the whole 12 hours you are there. Staff are constantly calling out of work which leads to mandatory overtime/on call or the team being way under staffed for completing the workload. Managers often forget about staff being off on PTO until the start of the shift after prior approval but on the other hand the managers forget to approve PTO for their staff. This company takes on way to much and don’t have the staff or resources to accommodate it which makes it a stressful work environment. However, the Company does offer descent benefits. 

-The hours are horrible (12 hour days)
- Management is a joke- I was there for 4 1/2 years and had 5 Supervisors
- The raises are horrible
- When someone calls off...they expect you to come in and cover the shift. Forget about your family...they don't care! And if you don't come in..the Supervisor calls and texts you relentlessly to make you feel guilty so that you come in.
- A Employee actually passed away because she was sick at work..and no one (even the Supervisor) would come in an relieve her so that she could go to the ER. She passed away the following day. This person had a lot of health problems, but we'll never know if she'd still be here today if she was relieved from work and would have had the chance to go to the ER. 
- This Organization makes you "fear" on a daily basis of losing your job.
- They are ALWAYS short staffed! For as much time as I spent there the organization was NEVER staffed properly
* THE ONLY GOOD THING ABOUT THIS ORGANIZATION IS THE CEO-- He is THE MAN! *

Work 3 12 hour day one week. 4 12 hour days the next. I work the night shift 7pm to 7am. When I get to work, the day shift may have some cases for me to follow up on, or dispatches for my night coordinators to recover on. Log into the computer. The referrals from the OPO come to me by either fax or email. Enter them into the computer. Begin screening cases and calling families. From time to time we may have a shared case. Have to coordinate when we can make our recovery after Organ or Tissue have completed their recover. Learned the meaning of alot of medical terms, and medications. Calling Families in the middle of the night can be the hardest. Most enjoyable is giving comfort to familes by giving them the chance to donate.

Top Job Titles	Average Salary
Technician 28 salaries reported	$45,402 per year
Surgical technician 3 salaries reported	$47,500 per year
Laboratory technician 3 salaries reported	$22.00 per hour
Service coordinator 2 salaries reported	$22.35 per hour
Philanthropy manager 1 salary reported	$23.51 per hour

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