security officer

captain

parking attendant

retail sales associate

event staff

Live Nation

I am currently working for Live Nation Company and commute to two different locations. One is in Concord and Wheatland, which both locations are located in California. A typical day at work is listening to instructed tasks given for the day to be performed at various stations throughout the amphitheater stadium. The tasks performed are cleaning restrooms and stocking before the day of concert. Sweep the plaza, parking lot, and dispose hazard materials. Pressure wash seats, air blow leaves and disposable waste. 

What I learn is not every team member is on the same page. Some may do the tasks given to them while others lack in the field of motivation and wander. The instructions given is not always the exact detail of ones performed tasks for the day.  For example, during the concert performance all members is to stay where they are station. However, I was teamed up with a female who worked along side with me cleaning the restrooms. During intermission I could not find my team member. In 30 mins, my supervisor came and ask where my team member is. I notify my supervisor that she is not in the premise of work. My supervisor then told me that they just saw my team member enjoying the concert show and not doing their job. They ask me its a sold out concert and will I be alright working by myself for awhile since we are low on staffing. Immediately I told my supervisor to not worry and that I will do my best. Two hours gone by and my supervisor came to check up on me. They notice that the place is well kept and the customers told my supervisors I have done a great job. 

Management is only given to those whom is replaced by the Supervisor. When the manager is not present, the supervisor is replaced to lead and instruct team members as to what are the given tasks performed. For example, the Manager may be arriving at a later time or is not on the premise due to traffic or personal reasons. If, however, there are no supervisors present. Then all team members collaborate a plan to execute the following tasks to be done until a Manager or supervisor arrives on the premise.

The hardest part of the job is communication, team work, and perform the job. Communication is a must in all line of work. Without it, or disagreeable situations as to the performed daily tasks given, results in non proper escalated problems. For example, team work duties is putting effort together to get the job done. If one team member stop doing their job and complains or create drama. Then the job will be double the work for the other team member. 

The most enjoyable part of the job is receiving customers compliments, returning lost items to the lost and found, and being appreciated for a team player work ethics. For example, during concerts, customers lose their wallets, purses, keys, money, tickets, and important items. When lost items are seen on the premise, one must hand over all lost items to the supervisor to be turned over to the lost and found. Therefore, customers who did lose those items can be directed to collect them at the office.

What is the best part of working at the company?
Great managers at the main venue I work at and clear training on how to do the job assigned

What is the most stressful part about working at the company?
They recently made changes that allowed ALL Live Nation employees in the area start working at ALL the Live Nation venues, and this drastically decreased the hours I was working at the one venue I started. Hours went from 20 hours a week part time to 20 hours a month part time. This just happened suddenly and it's disrespectful to people who were previously doing great work at their main venue -- by drastically reducing work hours and pitting everyone in one state/area against each other in competition for hours, the company benefits greatly by a larger pool of staff to schedule but the event staff suffers from less pay and lost hours. Not cool Live Nation -- treat loyal workers better!!!! 

What is the work environment and culture like at the company?
Live Nation as a corporate entity claims to have a very inclusive culture -- but in reality this varies a lot from venue to venue depending on the operations management. The larger company culture that is being promoted does not always match the local venue experience. I have shown up to work in new venues unsure about where to go or who to report to or how to do my work, and not been "trained" or informed on specific safety protocols or venue operations. At the main venue I work with, I always greet and introduce myself to new employees or other venue staff working shifts, and try to make them feel welcomed to the team and answer basic questions about they may have (and I am not a manager here, just an experienced event worker who knows what it feels like to show up to work and not be informed or properly welcomed to the worksite because managers are "too busy" to do that). 

What is a typical day like for you at the company?
The team I work with at my primary venue are highly accountable and reliable - I can trust that safety protocols and details are being taken care of properly at this venue.  Typical Day : Morning Message received from Manager with call times and assigned roles. Show up at Call time and check in through Security. Report to appropriate manager on site and be flexible if asked to change an assigned position or help another team out. Cleaning my primary venue at end of day is optional but the pay rate is twice the regular pay. Occasionally there are Security issues that require staff assistance, but will be primarily handled by supervisors and management. Police and Medics are also on the premises for most events and can be radioed for assistance.  This is only the experience from my local venue, your work experience will definitely vary when working a 2000 cap indoor ballroom venue vs working an outdoor stadium or amphitheater -- literally all of the processes are different for each venue, there is no "typical day" because you could be asked to work at multiple venues in your area.

So far, Livenation has continuously impressed me, and I’ve been at a lot of retails jobs, and this one is just very fun. It’s a good inbetween jobs if you need cash. The supervisors who are at the events, give out a decent amount of snacks and are very friendly.

As an user, you get the best job, of just checking their tickets and showing their seats and you get the best viewing of the concerts that would of cost anywhere between $100-$1000s. Concord allows you to see the show after for free but being the usher is the best and easiest, and you get to watch the show.
You can pick any show, and even the ones that goes to other venues. The bus is free at the pavilion to shuttle to and from the event. Employees say they include the shuttling to your pay.

The cons, is the lack of communication and there is some disorganization from management.  So far all of communication has been done through email, and sometimes the management does not respond immediately. So red tape can happen or the management suddenly send an email an hour before you have to leave. 
At the event though , mostly they are very good, except for concord doesn’t do in person meetings.

They give only half price on their food venue and so food is just regular priced as the venues over price their food one purpose. But sometimes, they maybe nice for you.

Next two can be a pro or con:
If you pick the other events and choose shuttling, you will arrive very late into the night. The hours are very long for these events, so you will be at home at 1.

And of course there is customer service that goes along with it. People love to drink, and since your at a concert, you just have to learn to have fun, and it’s very easy to do with other coworkers.

Overall the pros and cons are how you look at it, and at the end of the day how you view everyone. I’m surprised that there are a lot of retired people ushering, even to the point they are walking with canes, or have a hard time walking. If a retired person can do this job, I’m pretty sure anyone can.

What is the best part of working at the company?
Very inclusive work environment, supervisors and managers lead by example and go above and beyond to accommodate the diverse needs of the team. Their ability to ensure team safety and care creates an incredible work environment where everyone feels valued and supported.   

What is the most stressful part about working at the company?
It’s mostly on-the-job training which can be a little overwhelming at first, depending on which department you’re in. For guest services, we get assigned various tasks almost every concert which definitely keeps it interesting—it seems difficult at first, but you always have experienced staff with you and supervisors are more than willing to step in when needed. Also, you need to be flexible with working hours. Sometimes they need more staff within 24 hour advance notice or sometimes they may cut your shift early if it’s a low-attendance show. 

What is the work environment and culture like at the company?
Live Nation creates an incredibly supportive environment for their employees. Very diverse staff but feels like family. 

What is a typical day like for you at the company?
Always try to arrive early because concert traffic can make parking and getting inside the venue difficult. We usually start off with a department meeting where you go over which position you’ll be stationed at. You’re always working with a buddy which really helps if there’s a big crowd or if you’re unfamiliar with your position. You’re given 15-30 minute breaks. Sometimes they’ll have food for the crew before or after the show, I always bring a snack or two just in case. It’s not mandatory, but you can offer to help with cleanup after the show which goes by really fast and also helps you avoid post-concert traffic.

My time at LNE were some of the best years of my life honestly. I met so many amazing creatives and made or was apart of countless memorable experiences. It was a blessing to marry my passion of entertainment with my professional career in HR. This organization isn't perfect (none really are), but there was transparency, accountability and appreciation (as an expectation for all) within my division and team. I worked about 60% from experience and 40% 'on the fly', which I didn't mind because it kept me on my toes. I felt comfortable asking for help from colleagues, managers, to C-suite leaders IF I needed it. The benefit package was top notch and inclusive, really enjoyed the EAP, ERGs and additional perks. During my time, I believe the organization was logical and welcoming overall. I felt heard not just as an employee, but as the 'voice' of my staff. Training opportunities were plenty and important to the brand or at least to my division. The only cons I can remember is that sometimes information/processes/systems or other miscellaneous things could feel disjointed, especially across different divisions (as I recall though, it may have been intentional as the org structure then is more decentralized anyway). M&As felt rushed and unorganized when it came to involving local team members. I also wish we had more local control over compensation budgets/pay equity in our regional jurisdictions. At the end of the day, I learned a lot, got to travel, and felt supported inside and out.  Starting part-time, I'd also like to mention that I was promoted 3 times within the last 3 years of my employment, so they really do value professional development/growth within the company. I only left due to COVID-19, so I'd absolutely consider working there again if the opportunity presented itself!

A typical shift working in the box office lasts about 3-6 hours depending on call time and when the headlining band goes on stage. Shift meals are provided by the venue which are very hit and miss (mostly a miss) and the food runs out early almost every show. When this happens you can get a shift meal after your shift which is usually better than the employee meal. 
It was frustrating having rules about where to enter the venue change almost every show, but there was an employee designated lot so at least getting out was easy. While workplace culture wasn't always bad, there were a very obvious set of favorite employees who were given preferred positions and special privileges as to where they were allowed to watch the shows that was not awarded to other employees. A lot of the employees working in the box office knew one another through church, so there was a very cliquey environment in the particular department that I worked in. They provided snacks for us to eat during our shift.
Management was always stretched thin and at times, were very short and rude with their employees and often made working in the box office a high-stress environment. 
The hardest part of the job was definitely the customer interactions. Understandably, people were upset at the thought of their tickets being fake or not being honored, or to have to pay to check a bag that other people were able to walk into the show with without an issue. The most enjoyable part of the job was getting to occasionally watch parts of the show during your breaks. 

My typical day at work consisted of signing in and then getting briefed by the supervisors/managers about specific things about the event everyone should be aware of. The shifts I worked were from 4-5 hours long. On one shift, I was asked if I was interested in working  (earning) some extra hours. (over time). It's cool, because there is no pressure applied. It's up to you.

What I learned, and noticed was how many people it takes to handle a venue space of this size. I have worked at venue spaces before but never a place that can handle 3,000+ guests. I was initially astonished by the number of ushers, security it took for events to run smoothly. There were other smaller details I noticed (learned) as well. i.e. the handling of items not permitted in the venue, the accommodation of guests with disabilities, etc.

Management is great, the people who handle the scheduling are mature, understanding. They are very flexible. So if you looking for flexibility, this is place you may want to consider working for Live Nation.

In terms of the workplace culture, all of the co-workers I worked with were all pleasant, friendly and supportive. In fact on my first day, I worked with two other co-workers and we got along just fine.

In my opinion, the hardest part of the job is for those who are not accustomed to loud music, may find the music performances too loud for them. 

The most enjoyable part of the of job, is the opportunity to listen to great music performances at a great venue in San Francisco.

As an Usher, a typical day at work would consist of scanning patrons tickets at the front entrance, seating patrons within the theatre, blocking unauthorized exits, relocating patrons, and occasionally assisting with meet and greets after the show. This was my first job that I begun working at when I was 16 years of age. Being that this job requires constant person to person interaction, over the years this job has helped me gain social skills and has also taught me how to handle confrontation amongst unsatisfied patrons. The management at the NYCB Theatre is very structured. They all show true passion for their work and keep the history of the Theatre alive. The managers and employees are very team oriented, the show does not go on unless everyone is on board. The hardest part about the job is tending to difficult patrons. In every situation you are always expected to act professional and respectful. Often times I am challenged with maintaining a professional and respectful approach, however I successfully do so. The most enjoyable part of the job is getting to watch and enjoy all of the performers who come to the venue. It is nice to see patrons enjoy the artists they are passionate about. The vibe at the venue is always upbeat and positive. This job allows me to continue working on my summer and winter breaks from college.

Working for Live Nation / House of Blues providing me with a wealth of knowledge that I will always be thankful for.  This was the first extremely large corporation I've worked for, and in many way that opened my eyes to many areas of business I never imagined.  Working through so much red tape provided its challenges in some way, but once I learned how to navigate through that world, it proved to be very efficient.  

I wore many hats during my tenure there, which is something that fits my personality well.  I tend to dive head first into as many projects as possible and I put quite of bit of "ownership" into everything I do.  I oversaw and executed the overall marketing of the venue, but I was also very involved in the operations of the venue.  

The way I saw it, was that I can marketing that our (restaurant, concerts, retail store, brunch), were the BEST out there, but if our staff couldn't back it up with excellent customer service, I was wasting my (and the company's) time.  I put myself in front of the team members, let them know what our guests were saying on review sites and social media, and really made them aware that everything they do effects everyone else in so many ways.  This proved to be an effective tactic.  

I also enjoyed working with so many talented individuals on a daily basis.  It's not a stretch to say that many of the hundreds of coworkers I worked with on a daily basis were truly my friends.

The routine is showing up on time and be prepared to work at the assigned call time. This is important as each team member relies on each other. Supervisors are very clear on explaining specific instructions based on your assignment. There is some variation as different events may require for different instructions. 

One of the things that I have learned is just how much goes into managing very large events. I have observed the numerous logistics that have to be attended to.  The San Francisco Masonic Center can accommodate as many as 3,300 guests. Management does a very good job keeping track of the various things that are transpiring before, during and after the event.

My co-workers are friendly and supportive. I am a new employee (I have been with Live Nation for less than 2 months) Everyone I have interacted with so far has been professional and enjoyable to work with.

Perhaps the hardest part of the job is the during concerts, the music can get really loud. So if  that is  something that could potentially irritate you, I advise you to take that into consideration. 

The most enjoyable part of the job for me is that the supervisors and managers are very friendly, understanding and organized. They post work schedule/calendars well in advance, which permits employees to have adequate time to organize their personal schedule.

Top Job Titles	Average Salary
Security officer 3 salaries reported	$18.33 per hour
Captain 40 salaries reported	$15.00 per hour
Parking attendant 38 salaries reported	$14.00 per hour
Retail sales associate 36 salaries reported	$12.50 per hour
Event staff 1 salary reported	$14.00 per hour

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