customer service representative

seasonal warehouse associate

call center representative

retail sales associate

insurance agent

Liveops

I tried the Intuit TurboTax contract, where the pay amounted to just $0.34 per minute. The training process was an AI-generated nightmare—a chaotic blend of cold, unrealistic, and cringe corporate videos over a span of three weeks. The mandatory zoom calls simply reviewed the content learned with a group of other people constantly badgering the instructor with common sense questions. The result of this grand training? You retain about 5% of the information needed for the actual job. The most important information to retain is the comprehension of your specialist tools to review customer account data and search articles for answering inquiries.

During "nesting" (the onboarding phase), I felt extremely nervous. However, those nerves quickly gave way to frustration and demoralization as I realized the true nature of the work. The pay structure is based on "PAY PER TALK MINUTE," meaning you're only compensated for the time you're actively speaking on a call. Rates range from $0.20 to $0.34 per minute, and every second is meticulously monitored. If you're not talking, you're not paid—down to the decibel. Your 8 hour shift may only be worth 4-6 hours depending on call volume and talk time. It's dehumanizing.

To make matters worse, "Agent Performance Metrics" scrutinize every call, ensuring that you're hitting all the right buzzwords for the AI to label you as an "expert agent." There are metrics entirely outside your control that will damage your rating as an agent. It feels more like performing for a machine than doing meaningful work. Meanwhile, you sit in the dashboard waiting for calls, contemplating all the other ways you could be earning a living that actually pays what a human being deserves. They exploit the "contractor" model, making it easy to hire and discard agents like disposable drones. You will receive no benefits and supply all your hardware with no compensation. In addition, they lied about the incentive, immediately after completing training--they deceptively changed the conditions of acquiring your incentive; only possible if you reach metrics for long enough and until the whole contract was completed.

The scheduling system is convoluted and chaotic. You schedule in 30-minute blocks, but these aren't based on actual hours worked. Instead, they're measured in "COMMITS"—a quota of completed calls. For example, you might schedule 30 minutes (one commit), work for two hours, and the system does not count the six commits you deserve for that time. This system is not only inefficient but also counterproductive, making it difficult to meet quotas unless you constantly compete with others for available time slots. If you don’t grab shifts on Shift-board the moment they appear, meeting your quota within a reasonable time-frame becomes an exhausting scramble, leaving you scavenging for available schedules.

To conclude the mind-numbing and humiliating experience of working for LiveOps clients, remember this: you are a customer support representative being grossly underpaid and exploited. The customers you’ll encounter will often have convoluted questions that you aren't properly trained to handle or relatively straightforward and simple solutions. Your only real asset will be your critical thinking skills and ability to multitask. If you're not technologically savvy or able to navigate complex, unfamiliar situations, this job will be an even greater struggle. You’ll find yourself under-equipped, undervalued, and severely underpaid.

The only positive aspect is the so-called "flexible scheduling," but even that comes with frustration. The other positive aspect being able to work solely alone, taking calls alone and sometimes having to speak to other agents when transferring calls, or speaking to higher authorities. While working under this contract, you’ll spend more time thinking about other opportunities than you would if you simply left this laughable "job service." Do yourself a favor—if you value your time, skills, and self-worth, avoid working here at all costs.

Beware of Low Compensation: My Experience with LiveOps Work-From-Home

## Overall Experience
★★☆☆☆

I worked as an independent contractor for LiveOps for several months, and while the work-from-home flexibility was convenient, the compensation structure was deeply disappointing and far below what was initially implied during recruitment.

## What I Disliked
The pay structure at LiveOps was my biggest concern. Despite marketing their opportunities as professional positions with competitive compensation, I found myself earning wages comparable to entry-level fast food work. The company consistently underdelivered on earnings potential compared to what was suggested during the onboarding process.

The minute-by-minute compensation model means you're only paid for time actively on calls, with no compensation for the significant time spent waiting for calls to come in. This creates an unpredictable income stream that makes financial planning nearly impossible.

Technical requirements fell entirely on contractors, requiring investment in specific equipment and reliable high-speed internet with no compensation or stipend. The hidden costs of being an independent contractor (self-employment taxes, equipment, etc.) further reduced already low earnings.

## What I Liked
The flexible schedule was the one significant advantage, allowing me to work around other commitments. The virtual training program was reasonably well-structured, though it was unpaid time. Some of the team leads were supportive and responsive when technical issues arose.

## Work/Life Balance
★★★☆☆

While the flexibility to choose hours is convenient, the need to work excessive hours to earn meaningful income negatively impacts work-life balance. The unpredictable call volume meant sometimes sitting for long periods without compensation.

## Compensation & Benefits
★☆☆☆☆

In my experience, the compensation was substantially lower than advertised. With no benefits, paid time off, or health insurance, the total package falls far short of comparable in-person positions. As an independent contractor, all tax burdens fall on you, further reducing take-home pay.

## Job Security/Advancement
★★☆☆☆

Contracts can be terminated with minimal notice, and advancement opportunities seemed limited. Performance metrics were strict and sometimes affected by factors outside my control (like technical issues or difficult customers).

## Advice to Management
Be transparent about realistic earnings during recruitment. Offer some base compensation for time spent available but not on calls. Consider providing equipment stipends or technology support for contractors. Remember that treating your workforce fairly leads to better customer service and lower turnover.

Set up costs include; a separate 'land line' telephone, a head-set telephone, the fee for a background check. You have to sign a 'contract' that includes explanations of guidelines you MUST stay within and FTC regulations because you will be involved in Inter-State commerce transactions over the phone. After a training course you take your first calls. Then you are ready to sign up on the Schedule for your calls. Pay is based on Talk Time, which is the rate per minute for the client you take calls for. This can range anywhere from .10 to .28 per minute, depending on if a bonus per minute is thrown in for incentive to take particular calls during certain call times. Talk Time is all you get paid for on certain categories of calls, such as insurance or survey type calls. Commissions and Bonuses are paid on sales calls. This is where the pressure is put. You are required to read the script verbatim, but when a customer calls and emphatically does not want to 'hear' about anything and only wants to 'order' the advertised offer you are still required to present the upsells and downsells. You say it is just a part of your job and you promise to be brief and thank them for their patience. You run the risk of the caller hanging up but you are required to do this. Also, you are required to offer them what are known as Affinities (memberships to discount buying services or clubs). If you do not do this, which follows often a lengthy script, you are threatened with having the product line taken from your calls received. A lot of working for LiveOps is based around a policy of 'do it or we will hurt you'. Some aspects of some of the scripts verge on unethical, if not illegal. Personally, I would not want to do business with a local company who enforced such things as 'Confirmed' orders, which cannot be cancelled without being escalated to a high-pressure Customer Service Department. A TYPICAL DAY AT WORK on a decently active call day you get from 35 to 50 calls in a 10 hour shift, depending on the type of call and how many 'No One On Line' calls, and length of time to close the sale. I LEARNED about the busy world of call center work. MANAGEMENT was mainly behind the scenes. Communication was either e-mail or during sales training sessions, which I got the impression were done from a home-based set up, too. CO-WORKERS were only communicated with during training session Q&A or through chat line. HARDEST PART OF THE JOB was keeping up all your metrics: low talk time per call, high sales, etc. TRAINING was live conference calls and taking courses in LiveOps courses online (which was all done on your own time, even the conference calls) MOST ENJOYABLE PART OF THE JOB was the variety of callers and types of calls. Plus. being able to work from home.

I can say that of all the remote opportunities I like LiveOps best. The only thing I had to pay for out of pocket was for the background check. Equipment for my line is basic : Desktop computer + Landline + Landline Phone for callcenter work (Coodio). My particular line is 24 hours so as long as there is time availability at the same time you want to work you can hop on and work. Important to know : this is not a position that will hold your hand, LiveOps is adamant that as a contract worker you are not an employee and thus troubleshooting tech issues, navigating the ins and outs and ups and downs will be your responsibility. When possible help will be provided but you will have to wait for that assistance. If you can't be patient and just do the best you can do without stressing this won't be the opportunity for you. In addition, I would always suggest having more than one LiveOps line for work and/or having an additional job. This company is not your job- you do contract work for it so you are not an employee and can be let go with little to no notice and no you don't get unemployment compensation. Overall, it's a great and legit work from home way to make money. It has its frustrations definitely. But it pays more than brick & mortar locations these days. Which is sad and pitiful, but works out great. I luv being able to do my work at home without having to deal with corporate bullpen mess. Throughout the year they also have "Roadshows" so you can meet your leadership team and other contract workers which is catered and in most major cities. I can't give it 5 stars but I also wouldn't trade this opportunity for anything that would make me wait in traffic to get to work only to be paid under $10/hour. $16/hr (roughly not exact) from my home office is a WAY BETTER DEAL. Also don't let getting paid per minute for talk time deter you. Most lines will have consistent calls so you will get your calls / time / money's worth. You should definitely check it out. Great for people with disabilities, retired, people who don't like corporate settings (like me), and just anyone who wants to make some extra money. If you want to know can you make enough money to quit your job. I will tell you it depends on what you put into it. I mean it's 24 hours of available hours. It's tax free but you are responsible for your taxes. And then you have to be dedicated to taking calls on a regular basis. I would venture to say for a dedicated individual whose monthly budget only requires $2000-$2500 / month then it is definitely possible. You can, of course, make more, but I'm just keeping it at a realistic average.

You will need to complete a credit and background check and Liveops does not pay for that nor reimburse you for it. You're also required to have a desktop computer with hardwired devices and a landline and high speed internet at your expense.  You do need a dedicated office with a closed door. Moms with screaming kids in the background need not apply. Moms with infants on their laps all day long, need not apply. You'll be on the phone talking to real people. You cannot be interrupted for any reason while logged in to the Liveops platform. It's a real job requiring tact and professionalism. Would you have confidence purchasing a product from someone who sounds like they're working from their kids' playroom? 

Most agents start out on the Direct Response line. Agents receive calls from customers who have seen an infomercial and are calling the toll free number on the screen to place an order. Your phone will ring and the order script for that particular product will pop up on your computer screen. Answer your phone on the first ring. You'll plug in the customer info onto the order script and then submit their order.  This line pays .25 a minute plus "pops" for extras sold on each call. Sometimes you're not offered extra for upsells sold, sometimes you are, depending on the script. Products will vary as will the talk time on each call. There are various lines and most are by invite only. Your paycheck will be what you make it. 

As long as you're not a total moron and can follow basic guidelines and don't speak as if you have marbles in your mouth or haven't yet completed second grade, you should do fine here. You choose when and how often you work. Performance-based call volume depends on your (big surprise!) performance. Agents who suck won't get many calls and some end up coming on here to bash Liveops for their own incompetence. Ignore those reviews. If you don't have call volume, chances are it's your own fault.

You don't answer to anyone for your schedule. You work when you want to. If you want to work 100 hours a week, you can. If you want to work 40, you can. If you wake up on a Monday and decide you'd like to take off for the beach for a week, you go.

I specifically wanted to review the training, because I felt like it was insufficient. It did not prepare the employees for the job the way it should have. They needed to extend the training for the employees a few more weeks to ensure that everyone felt confident in their positions. 

For the job I was training for, a remote customer service representative, there was a need for more one-on-one training. As for the e-learning, the supervisors placed unrealistic expectations on the trainees. You would have to complete e-learning courses at a very fast pace, and if didn't complete the training by a certain deadline, you would be left behind. Parts of the training were confusing and unclear, and when you would email questions, it would take a day or two to get answers, then you would lose time to complete your e-learning! All because they took their time to get back to you! The training was below average and in great need of improvement. How can Liveops expect their employees to feel confident and secure in their newly-hired positions when they weren't trained well enough? 

In addition, there was no pay for training since we were considered independent contractors, you had to buy your own equipment, and you were only paid for talk time with customers per minute. If you were waiting for a call to come in, you would NOT be compensated for your time waiting! In conclusion, I would NOT recommend anyone to work for this company unless they can improve their training! My impression of Liveops was it was an extremely disorganized and unprofessional company by the way they handled matters.

P.S. I feel like the trainers were doing their job, but whoever was structuring the training should go back and see what they can do to simplify and extend the time period for the training. Also, I would emphasize more of a one-on-one approach. I know it can be difficult with how many trainees there are, but for position, it's necessary to do the job right. It can become very problematic for Liveops, the trainees, AND the companies depending on Liveops if there is no improvement in the current training!

I was told by a friend of mine that she works for LiveOps, works her own schedule, and never any pressure.  That's not what happened to me...If you sign on at first to a program, you truly have no one to talk to or chat with until you get past the red tape....I chose a payroll system, which I thought would be fine...Had developed them over the years and thought "Cool"...No, wasn't cool...It was a disaster from day one...The client that LiveOps had never told us agents anything..Everything was wrong, from the online app not working, to being told bogus info to phone systems not working and full of static...I could go on the client website and see extensions were given to submit time, but as agents, and reading scripts and checking out the docs at LiveOps, it was not coinciding at all.  We were told nothing except to be monkeys and say "Please try again"...That was unacceptable...and told me that the client was not working with LiveOps and as agents, we were the fallout folks getting all the angry calls, with nothing solid to say...It was horrific to say the least.  

I obviously signed up for the wrong program to start with, but when you first go to LiveOps, you only have so many programs you can get into initially.  And have no clue you are obligated to things unless you read the fine print.  I was only trying to get where my friends were, working when they wanted and nothing more..I didn't get that...Suddenly obligated to 80 commits and pre-scheduling and told I had to do this for 3 months before ever getting to where my friends were...I do not need to work fulltime, never wanted it...only to handle overflow calls...

Came on board and spent 2 weeks in training...ok, no problem...but 2 weeks and expense to get 2nd phone line and new phone with headsets, and all I make is peanuts?  Or you can work your butt off and be so full of irate callers when their payroll is all wrong, and make money but you are so worn out is it even worth it?  Honestly, I think some agents do fine with LiveOps..and others just got fished in and stuck with something bad.

Liveops is a virtual customer service marketing opportunity that provides flexibility beyond most work places. You choose your own work hours and you make as much money in a day that you choose. The only quandary with that is that you could possibly work an entire day to make a descent amount of daily income. Liveops is very program friendly. I go to the company website, log on, then log in to the virtual chat and call center and wait patiently for incoming calls. You have good quality days and you have your not so good days. You meet people from all over the US. You have your pleasant and polite clientele and you have your not so pleasant yet fussy clientele. I have learned to work professionally and courteous with both character types without difficulty. As far as management, you are your own boss. You are an independent contractor and you work under contract with the company. Your co-workers are all the contractors that log-in the same time as you. You get to converse with your co-workers in chat just as if you where in an office setting. But in reality, you are sitting in your own home office, on some days in your pajamas. The hardest part of the job is being on the telephone all day sometimes without a break trying to convince a customer to purchase more than what they ask for, via aggressive up sells and affinities. The most enjoyable part of the job is marketing a product that you believe in, the flexibility in the work schedule as well as meeting and conversing with people from all over the United States, Puerto Rico and Canada. There are times you even meet people visiting from other countries and from all different walks of life and cultures. Working with LiveOps can be really cool. It is all in what you put into it and all in what you make it out to be, positve or negative, when it comes to experience. I choose the positive.

LiveOps is a corrupt organization. People who are in "ARA" roles that barely do anything to help the agents and are only accessible by email if that. As a matter of fact, they hide behind their initials on the community boards because of all the agents they have fired and I'm sure fear possible retaliation. Agents are cited on their calls with very little follow-up training to the point they are in breach of their contracts and are threatened with deactivation. They have had long time agents that have left because of a one-sided QA process and now they have the nerve to make demands (beyond the contract we signed) for the agents who need the money.  Dead-end clients that they know are closing stores and going bankrupt - yet still hire more agents and there are no calls for them to take. Like it's the agent's fault their sales are down!!  They basically want you to babysit accounts and not make any money - don't work there. LiveOps is a disgusting company and void of any morality. Ending contracts/firing people hardly making anything because there are NO CALLS when money is only made by talk time. Agents accounts are deactivated for no reason and its impossible to reach anyone by phone.There are better places to work people! Its been going on so long that its a part of their culture - its not fixable. Stop feeding this monster- they should be reported and investigated for employment violations. People are there to make money and not to sit for hours with no calls coming in -  LiveOps is the one in breach of contract.  Even after their most loyal agents complained about not having calls they kept hiring agents anyway. They have a lot of work to do to fix their problems - and in truth, the vast majority of your "management" staff would need to leave before LiveOps would even come close to being a reputable company.

The typical day: First, submit invoice (provided you worked the day before). Then, check "My Schedule" to see what, if any, commitments I have for the day. Next, sign on and work said commitments. Honestly, I learned that I'm pretty darn good at sales! However, I also learned that I will NEVER call to order something advertised on television. There are too many upsells associated with most of the products, and almost nobody wants to purchase those stinking magazines and club plans LiveOps demands you try to push on the customers. Also, they want you to stick to the script, but the customers just want the nitty-gritty - they don't want to sit and listen to 10 minutes (or more) of BS. I found that when I veered off script and answered callers' questions, I made the sale almost everytime. Management?? What management??? As an independent contractor, you are your own manager. I liked that part of the job. We did have ASRs (Agent Services Reps), but they were pretty much useless, in my opinion. I was always directed someplace else when I asked a question. When asking what might be wrong with the system (LiveOps system), I learned very quickly that it was NEVER their fault. No sir! Never ever! Co-agents appeared generally personable, but we didn't have face-to-face interaction - communication took place via chat room only. Even so, there were always a few who thought they were in charge of the chat room....unbelieveable! The hardest part of the job was dealing with obstinate, rude callers. Some people are just innately argumentative and combative, I guess. Overall, I enjoyed being in charge of my own schedule, but not receiving calls didn't set well with me. No call volume or slow call volume equals no or low pay. The most enjoyable part of the job was the opportunity to converse with people from all walks of life. Most customers were polite and kind. I enjoyed being of assistance to them, whether a sale was made or not.

Top Job Titles	Average Salary
Customer service representative 5 salaries reported	$16.12 per hour
Seasonal warehouse associate 3 salaries reported	$16.00 per hour
Call center representative 1 salary reported	$16.50 per hour
Retail sales associate 1 salary reported	$199 per day
Insurance agent 1 salary reported	$22.50 per hour

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