retail sales associate

store manager

assistant store manager

cashier

team member

Loaf N Jug

This company does not allow OT for any reason EVER.  When short staffed EG expects salary employees to pick up all the slack and adhere to company standards.  Staffing could be 50 hours under the allotted store labor budget and OT is still not allowed.  EG would rather work the store manager into the hospital then pay a non exempt employee 8 hours Overtime!!!   RM and DM’s have the it’s “your job, take accountability, do whatever it takes to get it done.  But DO NOT let any associates get overtime OR ELSE” attitude.  Then says.  You are not being forced to do anything.   What a load of bull.  No compassion or support from upper management what so ever.  You can end up working days or weeks on end without a day off. Being open 24/7 this means several possible days without uninterrupted sleep sometimes. This company expects you to answer your phone 24/7 but pays a tiny fraction of your cell phone bill.   EG also expects store level management to drive their personal vehicles daily to drop off bank deposits and do fuel competitor surveys.  These are required duties that actually cost the employee themself money to complete the task.  EG won’t pay a dime for fuel unless traveling way higher mileage then that daily.    In my case this added up to be 12-13 miles daily.  6 days a week.  All levels of employees get absolutely no discounts on any in store products and never receives discounted fuel rates other then the standard 3 cents per gallon that the customer gets.   EG should strongly consider taking another look at their own ethics policy that is for sure!

Like any work place it has its problems, but I would definitely recommend for someone to work there. A typical night at work for me consisted of graveyard duties, seeing my regular customers before they go to work, or when their getting off work, and being able to do all my shift duties to the best of my ability. I learned how to work the registers, they were unlike those I have used in the past. The management was great. My store manager worked just as hard as the regular employees, and she treated her employees with the greatest respect, she definitely liked to give everyone a chance. My assistant manager was great as well, she always made she sure her side work was done before going home when she worked the shift before me. The hardest apart about this job was how some of the customers treats you. Sometimes you get those customers that just feel they have to be plain out rude, but as long as your mild tempered anyone can handle it. The most enjoyable part was the people I got to see when I worked. Working at a gas station I was able to build work relationships with a lot of my customers. A couple of them ended up being friends of mine outside of work. It was all around a great job.

The job is fairly easy, the hardest part is the customer service in my opinion, but the management is an absolute mess. I had one manager who I could trust wholeheartedly,  but they were taken advantage of at every turn and eventually thrown out. None of the managers, from the District manager to the GMs to the GSLs conducted any respect or authority in a meaningful way. In my experience they would throw around their authority and belittle their employees, asking unreasonable requests while putting in the minimum effort possible. Most of the time they wouldn't even bother to pick up the phone when we gravely needed assistance. One instance of this is me having to say over 2 hours after my shift because no one wished to take responsibility when they failed to find coverage for the next shift calling off. On top of all this I personally has a GSL in training threaten my life, on top of getting in multiple fights with customers and having a disgusting amount of customer complaints, and he got away with a slap on the wrist. It took HR 5 months to get back to me on the report I had submitted and by that time the workplace had become so hostile and unbearable that I could no longer handle the everyday chaos that comes from their lack of leadership and ability to run a store as simple as the one I worked at. 

I worked here for almost 6 years. While I did advance quickly, I was given zero training or support for 2 of the 3 promotions... most notably, I was never given formal manager training and had to basically train myself in my position. District and higher management do not care about store-level employees, only their own bonuses. You are not allowed to get a full 40 hours as an hourly employee, as even a few minutes of overtime is treated as a capital offense. No actual support is given to store management, only empty promises of things being worked on or how they will get better soon. Maintenance is never completed in a timely, efficient or even competent manner... if at all. Stores are purposely kept short-staffed to force salaried managers to work 80+ hours a week, while only being paid for the 48 hours they "require" salaried positions to work. Wages are lower than nearly every other convenience store in a 50-mile radius and raises are now arbitrary. The benefits are junk. Medical will frequently cost you more than it covers, for example. 

When I first started there, it was a great place to work. The pay was always lower than competitors but the perks and workplace culture helped to make up for that. After the buyout, the new company stopped caring about employee happiness, health, or retention. They refuse to offer a starting wage even remotely above minimum wage which causes massive staffing shortages and they do not give managers or employees raises as they are promised in the employee guidelines. It often takes months for a person's annual raise to be applied, if it is ever given at all. When the minimum wage increases, new hires make the same or more than seasoned employees because they will not include any yearly raises earned before the increase. You can forget about any sort of work/life balance, especially if you are in management. Store managers are routinely expected to work 80+ hour weeks while only being paid for the 48 (no overtime for hours over 40 and hourly employees are threatened and yelled at for getting even a few minutes of overtime) they require of all salaried store managers. 

A typical day of work for me would be going to the store, clocking in and after i clock in i would open my register and count my draw to make sure i have the right amount of money i need for the day or night. After i did all that i would then go into the cooler and rotate and fill any product that needs to be filled. After i fill and rotate product i would go back to my register and service the customers with what they needed, when there are no customers i would clean the store and keep things organized. I learned a lot of customer service helping them and getting the product that they need. My management and co-workers loved the way i worked i would show up early for my shift and clock in and help them if they were busy. They loved showing up the next day to a clean and organized store. The most enjoyable part of the job was interacting with customers and getting to know them because some customers would come through maybe 2-3 times a day or come back the next day.

My day would start off with getting competitor pricing for fuel, then I would get to work clock in and start morning paperwork, entering all my numbers from previous day.  I get cash from the safe and count entering numbers to make sure all is correct and there is no discrepancies.  Also I would enter my number in my audit forms to keep that up to date for the monthly audits.  Then I would make way to the sales floor where I would clean, greet customers, assist customers with anything they needed help with.  I would cash them out and thank then for there business. Any issues that came up I had to deal with.  I would order products twice a week and the next day count it and put it away.  At the end of the day I would make change for the safe and take my deposit to the bank.

1)Constant write ups,
2)Asm and sm, all have favorites,
3)Will get talked behind your back, as well from all other current employees,
4)Too stressful there. 5)Management makes it that way and wonders why they have such a high turnover, 7)and lastly do not ever think you have honest and humble coworkers and management they literally pick you apart until you finally snap and then wonder why you mad.

My last few months with that company I was on the 6-2 shift so I spent most of my shift with my general manager. In the last few weeks of my employment I was learning inventory, books, as well as things assistant managers are expected to perform well. While there I also learned what type of employee I am as well as my co-workers. The hardest part of the job was also my favorite part of the job, customers. It was never my favorite when a very unhappy customer came in to complain or just cause a scene. On the other hand I absolutely loved all of my return customers and they loved me. I had people come in and wait behind 10 people just so they could be serviced by me. I've thoroughly enjoyed and done very well at every job I've had.

I would start my night at 11pm and work till 7am. Counting the cigarettes was the first responsibility followed by cleaning the store while helping customers. Around 5 is when I had to start making breakfast and then I would finish with helping switch over the registers. The hardest part is when I got a rush of 10 or more customers at once in the morning on their way to work and some get impatient but I tried my best to help everyone as quick and efficiently as possible. I enjoyed the nights when I wasn't as busy and some customers would stay and chat for half an hour during the night. It made the nights go a little faster and made my night when they would tell me drunk stories.

Top Job Titles	Average Salary
Retail sales associate 293 salaries reported	$15.84 per hour
Store manager 72 salaries reported	$56,928 per year
Assistant store manager 23 salaries reported	$19.23 per hour
Cashier 6 salaries reported	$19.50 per hour
Team member 38 salaries reported	$16.59 per hour

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