hvac installer

hvac technician

installer

customer service representative

cleaner

Logan Services, Inc.

Logan Services likes to present the image that they are a small family owned, family friendly company. While it is true that the company is family owned they do not have the fun family work environment that managers are told to sell during the interview. Policies are incredibly rigid and exceptions are not made to those policies for any reason. Specifically in regards to time off even if you need to take unpaid time for an emergency. The corporate office in Dayton has opportunities, but the opportunities in the satellite offices are few and far between and the recent trend is to hire externally for any newly created positions instead of filling internally. The one opportunity that does come up for any promising employee is being made to join the on call rotation. This is not discussed during the interview, but gets sprung on employees who do a good job. You get to be on call for a full week at a time, and be expected to answer the phone at all times to schedule installs for poor compensation in return. I would recommend asking about the on call rotation during the interview. All work spaces in the satellite offices are recorded on camera and the cameras were reviewed frequently. As a manager I was expected to document everything I did each day and then submit a weekly report that was matched up against what was viewed on camera. All phone calls between employees are recorded and are frequently listened to by upper management. My direct supervisor notified me that she had listed to a private conversation between myself and the HR manager. Even with providing the documentation the attitude of management is that that the satellite offices are never busy and generally wasting time. During the summer months I regularly had to put in 50-60 hours to keep the business on track. There is also very poor communication from management about policy changes that lead to satellite offices making errors and being held accountable for changes that they were never made aware of in the first place.

I worked for nearly a decade in Corporate America for a Fortune 500 telephone company prior to coming to Logan. I was jaded, unhappy, stuck in my position and ultimately forced out when that office closed 2 days before Christmas in 2016.I started at Logan Services roughly 3 weeks later, after having been contacted as a result of a resume I had submitted on Indeed. 

Since Day One, I was welcomed with open arms by the Logan Team, who have now become much more like family.I was overwhelmed by the true family atmosphere here as well as the company's dedication to the public at large. There are community outreach programs, giveaways and contests that  all serve to benefit not only our customers, but for all those in the Columbus, Cincinnati and Dayton markets. 

As employees,  we are treated annually to company sponsored golf outings, shopping trips,  a Christmas party and a recognition dinner.  More importantly, and aside from the obvious perks, Logan is an employer that welcomes and implements my ideas, shares in everyone's individual successes, and helps to build all its employees knowledge base. In fact, in my relatively short tenure here, I've already had the opportunity to earn my forklift certification (which as a woman, I feel is incredibly cool). I have always been treated with kindness, fairness and respect here. 

I have said it time and time again, I WILL NEVER LEAVE THIS PLACE! I absolutely love (most) everything about this company. I finally realize how people can say things like, "I love my job," and mean it. I've never before worked for a company where that was possible. My mom always said to me, "When you find a good man- KEEP HIM!" Well, Logan must be the name of my new man, because I'm here for life! You hear me?  FOR. LIFE.

A typical day in my role involves creating, editing, and optimizing digital content to ensure messaging is clear, accurate, and aligned with SEO best practices while collaborating with internal teams to support business goals. Through this position, I have developed stronger skills in strategic writing, search intent optimization, and adapting quickly to ongoing changes in SEO, all while maintaining a high standard of accuracy and clarity. Management is supportive and communicative, offering clear expectations while trusting employees to take ownership of their work, which contributes to steady professional growth. The workplace culture is collaborative and people-focused, creating an environment where ideas are shared openly and teamwork is valued. The hardest part of my job is ensuring that all messaging remains clear, accurate, and aligned with best practices while continuously adapting to the evolving SEO landscape. The most enjoyable part of my job is the people I get to work with, as collaborating with a supportive and talented team has helped me discover a genuine passion for my work that I did not realize was possible.

I honestly enjoyed my job for the most part.  The people within my direct chain of command respected me and we built a collaborative environment that allowed for the family-friendly environment that is pitches by the company. Overall, the company as a whole is going places.  It is a little bit of a chaotic place to work in the sense that the systems in place are not entirely sound coming from a process standpoint, but it works for them.

For the most part, the senior management within the company is pretty solid.  There is one glaring aspect that you will be warned about from day one.  Obviously, I cannot put a name to it in a review, but it will be come abundantly obvious as time goes on.  You will be belittled, demeaned, and made to feel insignificant.  If you need time or have personal issues, you will be made to feel as if you have no value to the firm because you are of no value if you are not sitting in your chair.  I am not the only one who feels this way, I have been contacted by several team members throughout the duration of my employment and through my departure about the culture within the organization.  

In my honest to God opinion, the company would be better without a few key individuals.  It truly could be a great place to work if a little bit of human compassion, understanding, and trust was a part of your employment on the office side. However, that is not the case. 

The learning for a untrained person here has value that alot of companies dont offer. Most team members are friendly and willing to help. Management itself is extremely toxic and only focused on the bottom dollar rather than safety or protocol. speed and efficiency is everything and the only way youll get anywhere is to give your life to this "family oriented" company. Sales are done by technicians and salesmen however they prioritize who gets the opportunity fully based on whos their favorite. They will keep you where they want to keep you rather than room for advancement and training in other areas. Often outsources employees rather than promote someone inside. Typical work days are long during busy season and many off the offseason days will be cut short or you will be given off with options of using PTO or unpaid time. They will consistently cut your hours short using the excuses of drive time even when dispatch schedules ridiculously inefficient routes. Overall the company itself is not worth staying at for the long haul.

I have worked for this company for over 3 years and nothing has changed since I started. The favoritism at this company is the worst, this is also an employer that makes the installers buy their own equipment and holds the truck payments over their heads. The service techs get better health insurance as well as the office people. Basically, the installers are the red headed step child. I was hoping that the new manager brought on a few years ago would make it better, but no. I would leave this company but the pay is what is hold me back. Not to mention the horrible communication skills, and the leverage they hold over you. There are some good people there, but the bad seeds out weigh good by far. I wouldn't recommend anyone to go through what I went through to get where I am today. When I started they told me I would be able to make 100,000 a year but what they didn't say was you have to break your back, say screw your family, deal with the worst managers ever, get the worst health insurance, super stressful work environment, managers rushing you, and deducting money from my checks.

If you enjoy challenges and are not afraid to apply your thinking skills and abilities, Logan Services is a workplace you should consider.  The Management team is full of good listeners who are sensitive and interested in the success and growth of not just the business, but of you, the individual.  Logan Services "doors" are open for employees to offer suggestions.  Open expression of questions and concerns are encouraged.  This allows us to get better equipped to reach our company and personal goals.  The technical and administrative staff here are in a league of their own.  I feel that I'm surrounded by extreme talent which affords me learning opportunities.

Certainly, work here is never dull.  It's dynamic and exciting.  We are in the business of helping people to be comfortable in their homes.  Though this is not always "easy", it is extremely rewarding!  At the end of the day, you go home knowing that you put your all into both your work and the people you engaged with during that day.  I always feel that my days are full and rich because I've been able to invest in others...and certainly others have invested in me.

What is the best part of working at the company?
Logan Services has a good balance of work culture and fun.  I feel supported here and set up for success in my day to day work.  I also have a decent amount of autonomy in terms of how I manage my day.  

What is the most stressful part about working at the company?
Customers can get a bit touchy if their heat goes out in the winter or the A/C fails them on the hottest summer days.  While we do have tools to manage these interactions, sometimes customers can get a little rough. This is not a common occurrence, but when it happens it sorta stinks. 

What is the work environment and culture like at the company?
Driven, motivating, but also relaxed.  We know what we are supposed to do and have the tools to do it.  Culturally we do fun things, contests, and various events to keep things light.  It is not a job where your supervisor is breathing down your neck all day which is awesome. 

What is a typical day like for you at the company?
Emails, phone calls, and interactions with technicians.  Each day does have some variety so it never feels stale.

Coming to Logan Services following a near decade-long stint in a Fortune 500 company was certainly a change for me. I was unprepared for the feeling of belonging, mutual respect, commitment to growth, and overall job satisfaction that I was met with once I began my tenure here. That was three and a half years ago, and in that short period of time I have been able to accomplish at Logan Services that which I was not able to achieve with my previous company: Happiness, Fulfillment & Growth. Not only have I been provided the opportunity to learn new things, I have also been entrusted to develop our newest talent and assist my Team in their career journeys here as well. Truly, what I hold most dear to me in this company are the amazing people that I work alongside. It isn't everyday that you come into a company and are welcomed with open arms by most everyone with whom you meet. Though the rapid pace of juggling many responsibilities and having only 24 hours in a day can be a challenge, there is a culture of support here that makes no challenge an impossibility.

I have worked for one other HVAC company before Logan Services and the environment is very different. At Logan’s I have been able to advance my position and make more money to support my family. Some companies run service technicians all hours of the day and exhaust them, Logan’s works to keep after hours call true emergencies and does not overbook the schedule. It is easy to approach management with concerns or problems that arise no matter if they are professional or personal. The company shows its appreciation for all employees with different events held throughout the year. 
 In closing I can say one of the best decisions I have made was working for Logan Services. I am overall in better health mentally and physically due to being here. I recommend anyone interested please apply and talk to us so that we can continue to grow and help improve our company and yourself as well.

Top Job Titles	Average Salary
Hvac installer 63 salaries reported	$87,738 per year
Hvac technician 66 salaries reported	$23.70 per hour
Installer 21 salaries reported	$42,500 per year
Customer service representative 10 salaries reported	$18.65 per hour
Cleaner 15 salaries reported	$19.20 per hour

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