service leader

service assistant

retail sales associate

sales associate

store manager

Lolli & Pops

My tenure at this job, which I had hoped would be a positive and fulfilling experience, was marked by significant challenges due to the district manager's leadership and the persistently low compensation for employees. While there were a few redeeming aspects, I cannot help but express my disappointment.

The district manager's leadership style was nothing short of abysmal. Communication with employees was infrequent, and when it did occur, it often lacked transparency and empathy. It felt as though the manager was more interested in preserving their authority than in creating a supportive and inclusive work environment. Moreover, their decision-making often seemed arbitrary, which led to frustration and confusion among the staff. It's disheartening when a leader fails to inspire and support their team.

Compensation, or rather the lack thereof, was another major issue. The pay for employees was well below industry standards, making it difficult to make ends meet, let alone save for the future. Many employees were struggling financially, which not only affected their morale but also their ability to provide quality service. It's demoralizing to work diligently and feel like your hard work isn't adequately recognized or rewarded.

Despite these challenges, I must acknowledge some of the positives. The coworkers I met during my time here were truly exceptional. Their dedication, support, and willingness to collaborate in the face of adversity were a silver lining in an otherwise difficult situation. The work itself had the potential to be enjoyable and meaningful, but the toxic atmosphere created by the district manager overshadowed any possible satisfaction.

In summary, my experience at this job was disappointing due to the ineffective leadership of the district manager and the inadequate compensation provided to employees. I sincerely hope that improvements will be made to create a more supportive, equitable, and harmonious work environment in the future. It's essential for both the employees' well-being and the success of the business that these issues are addressed promptly.

I was an outside hire coming in as an assistant manager. My day consisted of assisting the manager in daily tasks, inventory, schedules, money deposits, and supervision of MM's and the day's workflow. We were all expected to engage with guests and drive sales to meet the daily sales goals set by corporate. 

Very soon after I joined the team, the company changed ownership. Our general manager (CP) quit right before the holidays, and they were not replaced until about 3-4 months later, well after the holiday season. That left myself and our inventory lead to handle the holiday rush, without any sort of additional compensation for picking up the slack. Our shipments started becoming less frequent and sometimes non-existent. We were consistently out of the products our guests wanted most, which made it harder for us to make our sales goals. We were constantly short staffed due to hours being cut. More often than not, one person would be alone for the first 5 hours of the day, which meant no break. Corporate would monitor the cameras most of the time and call the store directly if they didn't see someone at the lease line. I felt like I was constantly being watched and that I wasn't trusted when I never gave them a reason not to. My biggest grief with this company was after I quit, they kept forgetting to send me my last paycheck. I had to keep reminding the district manager and CP to let payroll know to send it. I still have yet to receive the payout for unused sick hours.

Even though my overall experience wasn't great, they were flexible with my school schedule and it was a fun environment to work in. The customers that came in were really great to chat with and always appreciated the free samples. This is a great place to work if you're looking for something part-time while going to school. The pay was slightly higher than other assistant manager positions at other companies, but just wasn't worth it in my opinion. I can only speak on behalf of the experience I had at my own store, but stores in other areas under different supervision might not have been as irritating. I hope they figure it out in the future, because this is a super unique store and could thrive under the right management.

I applied and got the job as a Magic Maker in less than a week, which I saw as an advantage being a junior in high school. I found out about this company after my older sister went inside to get some candy on her break at work (she worked at the mall at the time being). She told me that they were hiring after her amazing experience at the store. Soon after, I applied, etc. The tasks that needed to be completed were difficult sometimes, because being a magic maker, you were the one along with a leader at the end of the night and you had to wash the dishes in the back, mop, sweep the floors, wipe down every candy container and the truffle and macaroon cases, all while the leader in the back was just on the compute typing in the day's summary. Cleaning after or even during store hours can take up to 2 hours sometimes, all while you had to make sure guests were given samples of whatever they wanted to try before they spent money on our highly expensive boxed goods and chocolates. I was paid $8.50/hr, which I've now come to the conclusion that it wasn't a lot at all compared to every other company even in the same mall location. I became a seasonal worker the end of January 2018 because of school and applying for colleges, etc. I've emailed my boss multiple times, and she never gave me hours after switching from part time to seasonal, and I till this day don't know why that was. Also, my previous boss was foreign and he hired those of many different cultures and ethnicities, happy attitudes, and differences including myself, to raise the diversity of the company, and the fun of it all. He left to move alongside his parents to another state, and after his replacement, she did the complete opposite, and work wasn't as entertaining as it was before, many of the people she hired, would quit randomly, and that was never the case for my old boss. There was a lot of gossip with the newly hires, I felt like I was new because everyone that I met when I first started were leaving, so my love for working somewhat decreased because there's enjoyment in the workers you work with doing your daily tasks as a team, and it just never felt the same.

I worked here for just under three years it was my first job at 16y/o as a Sales Associate ($16) Super simple job. Dishwashing was not hard. the only annoying things were wiping down all the bins, sweeping AND mopping every night, and the teens stealing out the bins (if you care). It does get incredibly slow on weekdays except Friday. Managers DO check live camera feed remotely and will call the store to tell you to get to work. They are strict on no standing around unless the store is pact. I was promoted to shift lead ($17) only difference is closing duty’s. Count money imput it into the system it is SUPER easy. You honestly could apply to sales lead as your first job. And because you don’t have to do dishes as much and mop/sweep and wipe bins it is easier than being a sales associate. For coworkers you kind of have to talk to them because it’s most of the time 2 people at once depends on how social you are. The check out system is really simple. I left because the manager at the time was strict and I had another job that I got a couple weeks before I left so I wasn’t hesitant to leave. If i didn’t have the new job I would’ve been hesitant because it is easy money. There is favoritism some managers liked me so i got 22 hours a week some managers didn’t like me and I got 4 hours a week if the manager don’t have favoritism you are guaranteed 12 hours a week. Strict no phone rules. There is new managers about every month longest manager I had was about 5 months. Great first time work experience. I loved working there for how easy it is 

Walk around the store, assisting customers. Management had a hard time listening and accommodating the needs of employees, such as if they had a second job or family need. The culture seemed a bit immature, employees that didn't get along caused drama for other employees. It wasn't very professional. Management would talk about other employees, complain about their behavior and personal needs to other employees. Management would also degrade employees in front of other employees, rather than having a constructive conversation in the back office. The hardest part of the job was getting enough hours. If you're looking for a job as a high school student, this is great. But if not, it's hard to move up and they can't guarantee hours for their employees. The company requires they have a certain amount of employees, and hours they can give are limited. So be prepared as a team member to have only 10-15 hours a week at minimum wage. The best part of the job is the candy and the uniform. This job is all about up selling and getting customers to buy, buy, buy. Seemingly relaxed, this job actually has employees following customers around and actually use security cameras to make sure the employees aren't ever standing. It's good to do your job, but when things are slow, the managers don't provide a list or suggestion of tasks to do while it's slow in the store. Instead, you just follow whatever customer is around or straighten up the already organized candy.

I’ve worked at 3 separate locations and honestly it just so disorganized. We would often not get the schedules until the day before they started (and sometimes even later than that). They would tell us it was corporate’s fault but we literally got a whole new corporate a few times and nothing changed. Also they like to promote from within which is cool except when there’s very few people to promote and so someone who doesn’t do a good job gets promoted and then they are in charge of that work culture for that shift. This also made me feel bad for literally doing my job and expecting others to .. DO THEIR JOB. I ended up quitting because I was the only one in the store that seemed to care about the virus (and I had to often ask one of my coworkers to put on his mask when I was near him. That guy is for real a safety hazard and has lots of hygiene issues) and as such offered me a backroom position but then gave the position to somebody else. I will say, I don’t think they were trying to like trick me I think just nobody knows what they’re doing and it’s a mess. But back when the rude customers were just rude and not trying to kill me, I really enjoyed the work and talking to customers. It’s not (supposed to be) like Forever 21 or whatever where you have to try to flag someone down; we’re told to talk to every customer as they come in and intermittently check on them. Some people find this bothersome but I really enjoyed it and my days would usually go pretty fast.

It's ridiculous. Honestly selling candy shouldn't be this difficult. Corporate has all these things that they want from us that is unrealistic. On top of that you don't get paid well enough to be talked to how they talk to you.  The guest is always right even if they are wrong. If you want to move up in the company you better be best friends with a DM or a Corporate person or you literally won't get anywhere. They filed bankruptcy then was re-purchased by someone and we still were kept in the dark about things going on. They didn't even give me all my sick time and vacation time correctly when they changed hands to another company. I literally had to hound HR to get all the money that I earned. When you start you don't get paid on time. Literally I saw one of my new associates go over 6 weeks without being paid. I felt so bad for the store manager. She did everything she could, from calling and emailing HR on the associates behalf. It was literally awful. I gotta say the best part was the store manager though. She was involved, gave us a fun environment, very supportive in showing us how to sell, and literally if you ever had a question or concern she was on it. Not to mention she had fun hair and just an overall good attitude on things. I would definitely work for her again in another company. This company is horrible and does not respect its staff or pay well. They always want something for nothing. It was definitely the worst job I have. I would quit if I had other options, but I don't.

Day starts out with yourself either opening or closing with little to no help. The company's assistance on hiring younger and underage workers hinders the enjoyment of the job as several times you are left alone.

The overall mood of the company is sort of "bleh". Sales are rarely met, customer service is poor, and rewarding good work is never given. You will be chewed up by the company and spit out when you are of no use to them. If you give your all and give your 110% you will go nowhere. In fact, you will be fired to be replaced with a worker at a lower pay. Or for whatever reasoning the corporate office may give.

They quote loyalty. How you are supposed to care and support your team. But they do not offer it. Not even when you work for it.

Working here is easy if you don't get involved with the viper nest that is corporate politics. If you're young it's a good place to get some experience--that experience being getting forced to cry by Karen's and creeped on by mall security.

Sure you'll get candy and sure it'll be 50% but the candy here can be bought anywhere for much, much cheaper.

There was a sign in the store that had some flowery writing on it that said something like "Candy is more than just sweetness, it's making memories." This is true. Because candy can also be bitter and sour, but it still leaves the same memory.

I worked for this company for almost a year while in high school and hair school it was supposed to be part time about 20 hours a week well 20 hours turned into 30-35 sometimes 40 customers were very harsh management and upper management were rude not only that created a stressful work environment even when you where doing everything correctly many times there where frequent screaming and yelling from our district manager because all she did all day was watch the store cameras and if she didn’t like something that was out of place even if it was left by a customer she would call and scream causing our manager to scream at us even when there was a line out of the store not to mention the fact that there was a constant pressure to make our day totals that were crazy high and when we didn’t make them we would be made to stay late and keep the store open and legitimately have to beg people to come in ( I’m not kidding legit walk out and beg people) then we would have to stay for more time to clean 
I also want to state that the job description was different from the job 
And side note our manager legitimately neglected to report her assistant for saying racial slurs and when we went around her nothing was done but we all got in trouble for joking around with Scottish accents because he felt “offended” 
-10/10 

I've worked here for nearly a year now, and I adore it! My coworkers and wonderful and fun people, who are easy to work with. My boss is a dream! 
As a full time student-athlete, Lolli and Pops had flexibility in my scheduling that was beyond generous. My managers were always kind and willing to work with my full schedule. 
The environment is fast paced for most of the weekend shifts, but gets kind of slow during the week, because we're based in our local mall. I've learned a lot about retail and have retained many skills that will be necessary for future jobs, including lessons in customer service, how to run a cash register, etc. 
It's honestly a dream job. Snacking is encouraged so that Magic Makers (the name for the team members -- how cute is that!?) know what to suggest to customers for purchasing. The uniforms (boater hat, bow-tie, apron, etc.) complete the look of the old-fashioned specialty shop. 
As with any retail job, there is the likelihood that you'll run into unpleasant customers, but that's far from uncommon in any given retail scenario, and is simply part of the job. 
I love working here, and wouldn't hesitate to recommend this job to anyone. It's a simply magical place!

Top Job Titles	Average Salary
Service leader 43 salaries reported	$13.30 per hour
Service assistant 2 salaries reported	$9.44 per hour
Retail sales associate 34 salaries reported	$11.40 per hour
Sales associate 1 salary reported	$15.13 per hour
Store manager 9 salaries reported	$20.33 per hour

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