client advisor

operations associate

call center representative

customer service representative

sales associate

Louis Vuitton

Working at Louis Vuitton offers some benefits, such as the opportunity to earn a good income through commissions and the chance to work in a multicultural environment. However, these advantages are overshadowed by significant issues within the company's management and culture.

Pros:
1. Income Potential: As a full-time Contract Associate (CA), you have a decent opportunity to increase your monthly income through commissions, which can be substantial in a high-end retail environment.
2. Multicultural Environment: The company offers a chance to work with people from diverse backgrounds, enriching your professional and personal experience.
3. Valuable Experience: You can gain substantial experience in high-quality customer service and luxury sales, which can be beneficial for future career opportunities.

Cons:
1. Management Challenges: The management team lacks proper people skills, which can severely affect your overall experience at the company. Managers often demonstrate favoritism, creating an unfair work environment.
2. Lack of Transparency: There is a notable absence of transparency within the company. Employees cannot voice their opinions or provide constructive feedback without fear of repercussions, including being "blacklisted."
3. Toxic Work Culture: The overall culture in the store is outdated and toxic. Employees' well-being is frequently overlooked, leading to burnout and dissatisfaction.
4. Job Insecurity: The company tends to take advantage of employees' situations, creating uncertainty, especially when it comes to contract renewals. This uncertainty can make employees feel unimportant and easily replaceable.
5. Limited Career Growth: Career opportunities are scarce, and due to favoritism, it is difficult to advance if you do not fit into the favored group.
6. HR Issues: The toxic culture extends to the HR department, leaving employees feeling isolated and unsupported.
7. Lack of Competitive Pressure: Due to the lack of competition in the luxury retail field in Finland, the company does not feel any significant pressure to develop or improve its corporate culture.
8. Poor Work-Life Balance: Due to inconsistent shift planning, your days off are irregular. Additionally, there is an unspoken expectation to work from home, which affects your performance and overall work-life balance.
9. Fixed-Term Contracts: The company offers new employees fixed-term contracts, which are not necessarily renewed despite the need for additional workforce. This practice keeps employees under pressure and allows the company to rotate staff, often opting for new hires instead of renewing existing employees' contracts for questionable reasons.

Working at Louis Vuitton can be a double-edged sword. On one hand, the potential for increased income through commissions and the opportunity to work in a diverse environment are significant positives. The experience gained in customer service and luxury sales is valuable and can open doors to future opportunities in the industry.
However, these benefits are significantly marred by the company's severe management and cultural issues. The lack of transparency and the prevalence of favoritism create a divisive and unfair work environment. Employees are discouraged from providing feedback or voicing concerns due to fear of being ostracized or "blacklisted," which stifles any chance for open discussion and constructive improvement.
The toxic culture within the company extends to the point where employees' well-being is overlooked. There is a persistent risk of burnout, with little to no support from management. The feeling of job insecurity is pervasive, as the company appears to take advantage of employees' situations, particularly regarding contract renewals, which leaves many feeling undervalued and easily replaceable.
Additionally, the company frequently employs fixed-term contracts for new hires, creating a constant sense of insecurity. Even when there is a clear need for additional workforce, these contracts are not necessarily renewed. Instead, the company seems to use this strategy to keep employees under pressure and to facilitate staff rotation, often opting to hire new employees rather than renewing the contracts of existing staff for reasons that appear very questionable.
Career advancement within the company is also hindered by favoritism. Those who do not fit into the favored group find it challenging to progress, which limits personal and professional growth opportunities. The issues within the HR department further exacerbate the toxic culture, leaving employees feeling isolated and unsupported.
Adding to these issues is the company's lack of competitive pressure. With no competitors in the luxury retail field in Finland, Louis Vuitton does not feel the need to develop or improve its corporate culture. This complacency results in a stagnant, unresponsive environment where employees' concerns and well-being are neglected.

Conclusion:
It is disappointing to see a global brand like Louis Vuitton, known for its luxury and high standards, failing to apply the same principles to its treatment of employees. The management's lack of people skills, combined with the toxic culture and lack of transparency, makes it difficult for employees to thrive. While the potential for income and valuable experience is there, the significant cons overshadow these benefits, leading to a generally negative work experience. The absence of competitive pressure in the luxury retail market in Finland further exacerbates these issues, resulting in little motivation for the company to improve its workplace culture. The poor work-life balance, driven by inconsistent shift planning and unspoken expectations to work from home, adds to the overall dissatisfaction. Additionally, the use of fixed-term contracts to keep employees under constant pressure and facilitate staff rotation without renewing contracts contributes to a pervasive sense of job insecurity and discontent.

Louis Vuitton Client Services really is a former shadow of itself, and I am specifically referring to the Irving Call Center location. I took the liberty to break down the specifics as to what you will be expecting once you take on this role as Client Service Advisor if hired. 

1)the role you are applying for, this is a job, not a career. First and foremost, the probable reason why you are hired in the first place is due to available, it is not based on skill or background prior to this position. HR all wants to know is if you are willing to work the hours they provide. Best believe they only want to know is if you can navigate through a couple of modules and systems, which is equivalent knowledge to know how to open a phone application and browser tabs, that is all. Also have good customer service skills. So if you you are looking for a stable paycheck (at the very least) a decent job, this is probably a job worth looking into but not worth investing for a long term career, just to give you the synopsis of the position. 

2)management, holy molly. Management has no clear vision or even show any type of managing skills from their respective teams. (For me personally, I worked for this company for one year.  In that timeframe, I was under not one, not two but three managers that did not know 2/3 of what was going on their teams  or have a clear and upstanding morale for the team) Don’t get wrong, some managers are good and somewhat understanding. However that is a complete minority. Most of all managers will tell you to not bother them or have no clear answer to give you once faced with a problem. So in essence management is disorganized and nonsense for the most part. If you are looking for management that have no focus for the team, let alone to you. Then this positions is for you. 


3)RTA, Real-Time Analyst. They are in the position to micromanage the whole call center in regards in personal/ off work time usage and even in the minutes in between one call after the other, ‘how do you think this will play out?’ Not so well, they will come up physically to your desk making a huge case and issue of time usage outside of the normal timing they expect. First of all, the guy who invented this position got demoted, so you understand where this is going. Anyone can take up this position. The people only favor the people that they like, so if they don’t like you. You will be hunted by them. Second of all, they do not have any goals or anything to serve the rest of the office. Other than just hunting down the people that they go over their time. 

4)Company has no appreciation, Company First mentality. -This is a personal story for me that I want to share, I’ve seen a lot of people in my training class with dreams and ambitions to work for this company, for me, I worked at an office prior to this one. However, I only had a high school diploma attached to my name. No degree or any certification after that. But anyways, the people I worked with, they have have 4 year certifications or higher education degrees. This company disregards anyone and all people that have been to college and does not value their knowledge or abilities to help grow their brand. Understand your talent within your company and recognize these people with actual work ethic, instead of treating them like junk. 


6)They have right to fire you or let you go...... for no reason. This kinda requires some background information to understand why I say this. In Mid-2018, the director conducted an audit of the entire HR department, due the HR manager giving out raises in wage, hire incompetent people, and have a rigid system in their hiring processing. So as a result, they fired everyone involved. By end of 2018, HR decided to update the employee handbook to have a required signed signature, saying that the director or any management if they find it suited for the business needs do not need to elaborate and explain why they are letting you go. THAT’S RIGHT, no matter how much of a good job you are doing, meeting sales goals, answering diligently every call, not missing usual days. They reserve the right to terminate your employment in a direct manner. So if you want to waste your effort and time and knowingly it will not save your employment or will be recognized, go ahead take this position. 


In conclusion, the reason why I have elaborated on this position it is because I’ve wasted one entire year on my youthful life devoted to this company, and they have not give me skills or any knowledge to help advance or push me toward for my career. This is merely a job that does not push to your limit, it just pushes you to do the bare minimum and it is nothing but a 9-5 job, not a career.

What is the best part of working at the company?
It used to be great but declined sharply in the later years of my employment.  Once you are of a certain age you get treated differently and not respected.  They used to offer amazing opportunites for their top sellers but in the end cut everything.  

What is the most stressful part about working at the company?
They micromanage their employees to the point that your mental health is compromised.  After a number of years of selling the iconic LV canvas they turned everything around and shamed you for selling it because they want to sell leather products.  They also forced you to sell exotic bags even if your against animal cruelty.  Most brands do not sell these anymore.  They tell you its because they own most of the farms.  But cruelty is cruelty and it went against my beliefs about how animals should be treated.  Until this day there is protest after protest in front of their stores.  They also give you two goals a regular sales goal and and what they call a high end sales goal.  They want you to sell all the items that are difficult to sell.  So you can sell a lot of LV iconic canvas but they do not want that anymore.  They cut comissions on products constantly and add a lot of stress to your workday.  

What is the work environment and culture like at the company?
I loved learning the history and was very proud to represent LV for the time I was there.  The work enviornment was great for a while until they made so many changes it was hard to keep up.  They have lost a lot of their tenured employees for this reason and will continue to unless they change their ways. 

What is a typical day like for you at the company?
The day on the sales floor used to be exciting and fun.  Sorry to say in later years it changed and not in good way.  The quality of the product was so bad that everyday I was taking in defective merchandise for exchange and returns to unhappy clients.  It was very hard seeing clients that had so much love for their handbag having to turn it in and settle for something else that in their eyes was not as good as the original item.  I felt like I was putting out fires all day long.

Let me break down how this job is by different categories. Hopefully this will convince you to look elsewhere. 

-Training: The best part of this job. You’re on a set schedule with weekends off for two weeks straight. You get to meet new people and learn about the company. You will be lied to consistently by your training manager so they can convince you to stay here. They emphasize how great the job is because it’s Louis Vuitton. They will downplay how important sales are. They fluff it up to make it seem like you can advance by bringing in managers who have been there for 3 months or less and mentioning company trips to Paris. This is the best part because you don’t see how awful the job is until you actually get on the floor. 

-Schedule: When you start your availability is expected to be open and full time. You will work a schedule that is all over the place and will have two days off that are not always consecutive. The only way to get a set schedule is to be top 50 in sales. You have to compete to have a schedule that you need. 

-Sales: THEY MATTER. This is the only thing that managers care about. Yes, it is Client Services but they only want you to sell, sell, sell. Even if you aren’t a sales person, this isn’t for you.  The bonus is absurd. You will make $100K+ for this company and receive a $200-300 bonus check. 

-Advancement: It’s not going to happen. Moving up is extremely difficult because the director will not hesitate to bring in management that aren’t within the company.  The system is rigged, most of the managers are new and come from outside the company. Upper management are all friends and brought each other in when they started CSC back in 2017. Very few Client Advisors have been moved to a managerial position. 

-Pay: It’s a joke. The pay range has gone extremely down from when it first started. The work you put in deserves more than what your pay stub reflects. 

TL;DR: This is a decent job to work if you have no real bills or obligations or family. If you need to save money for a bit, this is for you. However, if you have kids, bills, or and most importantly want a job that will help you advance and gain skills- this is not it. This job serves no real purpose and

I enjoy that I have consistent income & health insurance benefits & that Im able to afford the basics of life comfortably with my salary. However this is the most stressful job I’ve ever had & all my coworkers feel the same. Turn over rates are HIGH. They pay you decent but expect you to work 2-3 people’s jobs. Sales associates have insanely high sales goals and other KPIs. Your reward for meeting your goals is a higher goal next month and so on until you can’t keep up anymore & you get let go. Also the company frequently makes decisions that negatively impact SA ability to close sales. For example: limited product availability (especially for new launches & high demand product),  & better incentives for clients to purchase online instead of in store. Clients are more entitled than your average customer & we are encouraged to tolerate disrespect & abuse from clients who shop frequently/spend more than the average person. There’s no work life balance because when you leave work youre too exhausted to do anything else & if you’re a SA you’re probably also working extra off the clock responding to clients. Work hours always vary so it’s hard to make appointments outside of work- & we don’t get our schedule until a week out. Also the dress code is very strict: no visible tattoos, nails must be short, natural colors & always manicured, hair must be a natural color & “sleek”.  Some people get away with violating dress code while others don’t, and the provided uniforms are poor quality and uncomfortable (and sometimes UGLY). Please don’t leave a good job because there’s an open position at LV. It’s not as glamorous as it seems. It’s literally no different from any other retail job, just higher stakes and more stress. If possible go for a corporate/remote position instead of in store. 

For starters, Louis Vuitton is a very French company with a rather ridgid hierachy. While I did enjoy my time there, working for a European company, more specifically a French company, is definitely not for everyone. Ambitious people who want to ascend quickly to and through the ranks of management may find that they are not realizing their goals as soon as they envisioned and may then become frustrated with the pace at which their career progresses while in the company. Knowing French benefits one's aspirations in the company and becomes imperative for the majority of director positions and virtually all of the executive positions, but if you feel that you are destined to work for LV or any of its sister companies within the LVMH family, don't by any means let this stop you. Working for LV and in luxury goods in general can be a very rewarding experience and definitely has its perks such as the employee sales but as with all other things, one should do exhaustive research before pursuing any open position and definitely before accepting an offered position. Ensure that you will be comfortable with the corporate culture and your compensation. As a number of seasoned, experienced employees leave positions in far more lucrative sectors to pursue a career within luxury goods, they often times may do so at a pay cut. So long as one understands and is comfortable with this, then they've made the right decision. Good Luck!

A typical day at work began with preparing the store for opening and reviewing the special orders that were due to be picked up that day as well as the orders that had not been picked up. Prior to opening the store needed to be cleaned and polished and all everything had to look presentable. The management delegated specific tasks that she wanted us to focus on as well and things she thought we should try to improve throughout the current day. Management was usually very specific with what needed to be corrected because they received complaints and suggestions from customers throughout the day. My co-workers were usually busy with repeat customers, customers in the store, and all types of special customers that Louis Vuitton. One special thing about Louis Vuitton is that they always catered to their customers wishes, especially repeat customers. Because of this, we got to learn their names and got to know them on a somewhat personal basis. Co-workers were also very helpful to help those who were new adapt to such a one-on-one shopping relationship. They would point out repeat customers and tell you to keep a look out for them. The hardest part of the job was dealing with customers demands. As a designer store, they expected top of the line service. As a sales associate, you were expected to deliver that level of service that was expected of you. The most enjoyable part of the job, however, was a happy customer. Knowing that your customer left the store completely satisfied with you and that you've done your job to the best of your ability was extremely satisfying.

Poor recruiting practices, especially when it comes to seasonal employees, management practices lots of favoritism and none of them hold each other accountable. 
Sale and order systems are seriously outdated and everyday there seem to be more bugs than successful sales. 
Issues go on for weeks without explanation or resolution, no path for career development, and the back end support and fraud team has been moved offsite to keep their manager from constantly and unfairly chewing them out. 

For any customers reading this out there, go to a store, don't shop online. Especially if you're not sure about what you want. Availability on the website is always buggy and inaccurate. Returns will always take longer than the 14 business days they quote you.
UPS shipments are a joke, and if anything needs to be changed or if there was something wrong with the shipment, tough luck. 

No clear communication for fixing issues or who to go to. New client advisers from the Florida location are really poorly trained too, and its tough if you have to be in contact with them.
Basically this place has a really toxic culture, and the "core" group has known each other for years and if you aren't in that group, tough luck.

This place is only kept afloat by the fashion house name alone, so unless you're a die-hard fan of these bags (despite the declining quality) with the patience of a saint and tolerance for an insane amount of bull, then I guess this is the place for you.
Other wise, shop and work elsewhere.

But hey, there's free soda in the breakroom.

Daily briefing before the day start, recognizing top seller from a day before. Product review and sales record, target and budget. Company offers different training not limited to products only, but also other areas where we can improve as an employee and as an individual. Co-workers are like a second family, we know our birthdays and kids birthdays and anniversaries. We have activities outside work were we can be ourselves and enjoy the other side of each one of us.. The hardest part of the job, was changing schedules, and when pressure are on us when there's discrepancies on inventory, however we manage to adjust and comply with what work requires. The mobility in our location was very slow, that's one of the negative comment I have. The most enjoyable part of the job is when you are recognized after a job well done, one of the good things I like about the company are the activities we do as company outside the work area. Our community service and representing the company not only as a fashion group, but also as a concern group of individuals to our environment (Beach clean drive) and to our community.

LV is a very dynamic environment, both internally and externally. Everyday presents new opportunities to truly stand out as a leader in an ever competitive industry. From exceeding client expectations to delivering world-class service, not one employee is exempt from this mission.
The brand, at times, has fallen victim to its own successes and it feels as if there is never enough time or staff available to keep up with growing demand. This is one of the few companies in which the bottom line falls second to the client's satisfaction. A high level of emotional stamina is required to keep up with needs and expectations of the client as well as the company.
LV has the most demanding clients and high corporate standards, and those that rise up and meet the challenge are rewarded handsomely. The brand is internally competitive which brings out high performing individuals to the forefront, in terms of recognition. 

One opportunity to highlight is the lack of transparency and sometimes overly competitive nature of the brand. The term 'needs of the business' is often a blanket term that is thrown around when trying to justify scheduling many late shifts or denying breaks/PTO requests. Also, corporate visits (which there are many) diverts too much focus and energy away from the clients.

Top Job Titles	Average Salary
Client advisor 12 salaries reported	$22.83 per hour
Operations associate 5 salaries reported	$19.12 per hour
Call center representative 4 salaries reported	$18.00 per hour
Customer service representative 6 salaries reported	$18.83 per hour
Sales associate 8 salaries reported	$21.13 per hour

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