sales associate

assistant store manager

outlet manager

supervisor

store manager

Lucky Brand

Lucky is a great first job experience. If you get lucky, sometimes you'll like everyone on staff. Unfortunately there is such a high turnover rate that it hardly ever happens for long. Sonetimes you will get new workers who are very catty and start a sort of click but for the most part it's not so bad. Because of the high turnover rate and because corporate keeps changing how the store setup and folding should be done the store hardly ever looks the same or is folded down properly. I've stayed at lucky for a while now and it is only for the discount, you do not get paid anything above minimum wage as an associate. Also, a pro and con to working at lucky is that most shifts are about 4- 6 hours max if you're not management. I work about 4 hours or less a week because I can only work one weekend day a week (Friday is not considered a weekend). The problem with this is that I can work during the week but corporate has implemented a new policy where associates are not allowed to work during the week (at most one associate can work during the week) this is because the amount of hours they're allowed to give on payroll so I usually only work one day a week, if that. Also, the only incentive to working at lucky is the amazing discount. Because that is the only incentive a lot of people tend to call off or show up late because no one really cares. Management for the most part is very encouraging of us to meet our sales goals but there is no incentive whether you do or don't hit your goal. If you don't have any style and want to look to up your game a bit this is a good place to work, because they expect you to layer up and be able to create looks for both males and females so that is a pro. In all lucky is a good place to work if you don't need the money and only want the discount.

Lucky Brand Jeans as a whole is a wonderful company, and it has it's employees to thank for that primarily. All of the individuals I have witnessed, from sales associates all the way up to management and beyond have fantastic personalities which I assume keeps the company afloat as well as propels it. The clothing and the people are both quality, and that's what makes working at Lucky Brand Jeans so great. Lucky Brand only offers it's associates part time positions but the amount of hours depends on your sale skills, and work ethic. So it is possible to get a decent amount of hours, in addition to a set work schedule. The hardest part of the job would have to be the act of actually selling. This is required and you have a daily sales goal that you have to meet, however your managers will train and work with you on developing your sale skills until they are up to par. With their help, as well as the help you can find online on a site that is offered to Lucky employees, you can easily become a proficient sales person. But, beyond making the sales Lucky stresses the fact that it isn't just about selling clothing to people in order to get their money, it's about helping the customer find something that they love and feel great in. All in all, Lucky Brand Jeans is wonderful to work for. You are usually paid a bit over minim wage, get trained in sales, are able to be expressive in your attire as long as you are within dress code and only promote Lucky Brand Jean accessories and clothing, and you are able to get a challenge every time you work.

When someone walks into my store; they have just walked into my fantasy closet. Always giving people a friendly hello and never a pushy attitude; first things first, what kind of jeans are they wearing?  After that, I wait for something to catch their eye or the first item they touch and its on! At that point, I can already piece together items they will potentionally fall in love with. Making conversation about the day and where they might be coming from; always trying to  smoothly talk about the product as well. Once they have found an item or talked them into trying on a pair of jeans, I give them some homework and let them know to give me a minute to put something together and for them to look around and maybe find something special. During that time, I create a personal closet for them in a dressing room including: a complete outfit (pair of jeans, top, jacket, belt, and accessories) as well as other options which will most likely create a brand new outfit. I explain everything that is in the dressing room so they arent mistaken and then I encourage them to come out when they have something on. Once they have come out of the dressing room and I get them in front of a mirror, I walk them thru each piece of product they have on. Asking them what they like and what they do not like, as a team, we can go thru and hopefully create a full outfit for them to walk out with. My goal is great customer service while selling mulitple items at high price points. As I am ringing up transactions, still making conversation and ensuring they made a great purchase. I always walk around our counter and make sure that we have each others names and hope to see them again!

I learned this workplace and it's employees emphasized the term "teamwork." The first day I was employed I was given duties to complete as soon as possible and encouraged to ask help if needed. Lucky Brand makes everyone, employees and customers, feel comfortable. The most enjoyable part of the job was hearing amazing comments and gratitude from customers, expressing their satisfaction with our customer service. I had my difficult times when I was promoted supervisor, mostly because our store manager left three part time employees to handle the store. However, since I was the only one with no second job, I took it upon myself to work as much as I could and train everyone I could so we could all help each other, to lead the store to success. My sales associates trusted me and helped me a great deal. I am very grateful for the experience I had with Lucky Brand Jeans Outlet.

In Lucky Brand, an associate could find themselves forced to do the job of someone of a much higher paygrade with little to no recognition  or opportunity to advance. To say the management is inept would be complimenting them. My location, in particular, is known for a horrid turnover rate at all levels and an inability to find leadership who can tell a good associate and potential supervisor from a toad sitting on the sidewalk. It all stems from the district manager, really. The Carolinas as a whole are generally suffering because of this one's particular breed of incompetence. If you choose to work here, do not take your job seriously or plan to keep it long term. Pay is low and they'll treat a $.15 raise as doing you a huge favor. There's no chance to advance and no way to contact HR when some blatant discrimination happens. There's a poster in the back, but the number on it is disconnected and no one will give a new number, not even corporate. It's a bit sad really. Until about a year ago, the job was the easiest in the area and about as low stress as you can get. Keep your numbers up and the store looking alright, and you're fine. Unfortunately, this store can't seem to find good management now and is in a very steep decline from the greatness that was there.

I've worked at two different Lucky Brand locations, and I've had a wonderful experience at each store. Overall, the corporate culture is inclusive and positive.

As a supervisor, I performed general management tasks such as customer service, evaluating sales metrics, training new associates, merchandising, ordering supplies, inventory, etc.

Like most retail positions, the store manager sets the tone for the store. I am grateful to have worked under three separate store managers, each of which has provided for employees, boosted store morale, and focused on positive reinforcement. Once things move up the the district or regional level, my enthusiasm becomes cautious. They are certainly in line with the company's mission, but I often feel put too much stock in sales numbers instead of intangible measures such as customer service/satisfaction, cleanliness, professionalism, etc. Again, though, the support from my store manager more than compensates for that.

The customer base at Lucky is generally relaxed, kind, and open - a noted contrast from many other retail positions I have worked. I rarely experience any major customer service dilemmas or "angry" clients.

Corporate has placed a heavy emphasis on a newly launched, high-interest credit card, with the expectation that staff have a certain quota of customers apply per day.

My time at Lucky has been pretty good. However, I am not very passionate about their fashion products. (Their jeans, yes. Tops, jewelry, accessories? Not so much.) Lucky Brand does not have it in their dress code you must wear their tops, dresses or accessories, however if you don't you get reprimanded and told you cannot wear that to work anymore because it is not Lucky Brand. (I'm talking about non-logo tops and necklaces.) The Job Work/Life balance is also horrendous. Upper management expects you to work like slaves yet only be at the store 3 days a week (I am part-time) and I have not had a day off in months that I have not been called by my store. My schedule also changes almost daily which also interferes with my personal life and my second job. They are also very passive aggressive about having a second job--even though they could only bring me on as part-time and they knew from the get-go I would need another job to pay bills. They are entirely inflexible with availability and won't even try to hide the fact that they don't want you working anywhere else. I am looking for somewhere else to work currently. I will gladly work like a slave for a company I am passionate about, but I don't think that is Lucky Brand.

I did not work at Lucky Brand Jeans for very long, however, not for lack of my love for working at this company. I greatly enjoyed my time working for Lucky Brand, But due to a move cross country, I was forced to leave. Lucky Brand is a very wholesome and classic kind of working environment. Shifts can run anywhere between 4-6 hours, but they never feel long. Management at Lucky Brand is always on top of things and moving forward in the most efficient way possible. Lucky Brand very much represents a  wholesome, all American aesthetic and does an excellent job at maintaining it. Associates at Lucky brand really go above and beyond to genuinely relate and build connections with every single customer that walks through the door. The mission is to please, and Lucky Brand is phenomenal at upholding that reputation. Also, the discounts are the best at any retailer i've worked for, and the merchandise is absolutely outstanding. Lucky brand sells fashion forward, wearable and extremely reliable, clothing.  I very much enjoyed working and interacting with my managers, and co workers at Lucky. I found every aspect of my work experience with Lucky Brand to be fun and highly rewarding.

A typical day at work is making sure you make your sales this would include you as a manager competing with your sales consultants. Depending on if you were the opener or closer how the day starts. However, you would get chatted in for the day and given an area of the store with your sales goals. It was our job to each sell 2 jeans per hour. What I learned was how to really personal sell to customers, finding out there body type, helping them with fashion trends, and really learning how to do add on's with your clients purchases. Co-workers pretty easy going, however it was tooth and nail with selling it didn't feel like team work it was more like I have to do better sales than you so get out of my way. I think this would have been less of a problem if management would have instilled more of a team selling than a competition with each other because most of the time it got ugly and it was he said/ she said. The hardest part of the job is just getting through and understanding your customers but being able to break away so you can have ample sales while competing with your staff and management. The most enjoyable part of the job being able to wear jeans to work and style myself the way I wanted.

My experience was overall wonderful. I joined the Lucky Brand team as a Supervisor hired by the new General Manager. This new GM had the daunting task of turning a struggling store around, to which under all that pressure, was able to make my experience [as an employee] one I will always remember. I have previous retail experience where I was given many different opportunities in a variety of roles and learned a lot in each role. What I valued most from this particular job was getting to refine what I had learned previously and I got to do that thanks to my GM.  I can’t speak for all LB General Managers  but I was lucky to get to work with a GM who made it clear what he expected from us, but also motivated us and cared about us. 

I left Lucky Brand almost a year ago, during their company’s transition, so I can’t really speak on the company as a whole since it may be different now. But I really did enjoy learning about all the product and getting to help customers find their ideal pair of jeans. I went into this job only owning/wearing leggings and yoga pants and I left with a collection of denim that no yoga pant will ever replace. :) 

Top Job Titles	Average Salary
Sales associate 200 salaries reported	$15.68 per hour
Assistant store manager 77 salaries reported	$19.87 per hour
Outlet manager 73 salaries reported	$16.95 per hour
Supervisor 55 salaries reported	$17.74 per hour
Store manager 32 salaries reported	$54,147 per year

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