cashier

grocery associate

janitor

front end manager

front end associate

Luckys Market

Working for this company, at first seemed like a dream.  The community aspect of the store, the fresh food, the cheap produce, and variety of vegan and vegetarian fare was really alluring to me.  As time progressed, I was noticed as a hard worker and was told by the store manager to apply for the supervisor position in my department.  I applied that same day. A week later I was interviewed for the position, and that was basically it.  I kept asking the manager about his decision and he would always say something like, "I haven't made my decision yet, but I am sure I am going to pick you." He kept my hopes up, and after MONTHS of this, no one was hired for the position.  He believes I no longer care for my job, which to an extent is true, but my feelings only changed after being strung along for this promotion for so long.  As an employee, I can say that I am a strong one, able to complete my tasks for the day, and more, without being told what to do.  I can also say that as an employee, I have weaknesses, the main one being that I am frequently late, usually no more than 10 minutes, but still able to complete my daily tasks with time to spare.  Within the company, they have a very strict attendance policy, which, if you accrue 8 points, you will be terminated.  7 minutes after you are scheduled to clock in is considered late.  I know that most of the staff believes this policy is unfair.  This company is also extremely disorganized, lacks communication skills, and is never prepared for any of the events that we are supposed to have.  Department managers do not tell their employees about upcoming events, or expected busy days so there is a lot of uncertainty when it comes to production.  General managers are upset when there is an extreme amount of waste, which is often because again, employees do not see numbers, are not told about expected peaks in business, etc.  There is even lack of communication between day and night shift because morning workers are scheduled to leave hours before night workers come in. So, they are unable to pass on information verbally.  Managers also, I have noticed, do not pass this information on to the next shift either.  Basically, there is no teamwork at all, and the business suffers because of it.  I find the job to be very boring and I am disappointed in  the company for preaching about how they are different and always have a rotating menu.  It rarely rotates, and essentially, we are expected to make the new recipes on top of also making the old ones. (which they are never prepared for, either, as in, the special items we will need to prepare these recipes are never ordered in time, so we never have enough for the event anyway).  The specialty items are usually slow-selling, and most of the recipes are honestly bad. This company cuts hours like no ones business, and if you are expecting to get benefits working here, don't count on it. They will keep you part- time and give you 34 hours just so they don't have to give you benefits. There is always a revolving door of employees, and I have been there the longest in my department, and have only been there since April.  I feel this company does not see me as a person with real problems, and it has made me lose faith in the company. I make more money hourly at this job than I have made in the past, but because they won't give me 40 hours, I am back in debt and can't even live paycheck to paycheck. More like paycheck to a week later. It's messed up that I work at a grocery store and can't even afford to buy groceries.

I would like to start off by remarking that it is surprising how poorly employees here are treated for a company that prides itself on being progressive and people-focused. There was a wonderful atmosphere amongst future employees of being part of a company that cares about them at the orientation before my location opened and it is absolutely gone now. 
Let's start with pros. 
+ The employee discount is really helpful. 
+ There is always time for employees to grab groceries while at work, and often what you would normally pay extra for in local/organic/house made foods is basically canceled out by our discount.
+ The company is fantastic with diversity. People of all genders, abilities, age, and race are present and accepted without question.
Sorry the positive section is so short. Cons.
- Closing kitchen staff are given an unmanageable amount of food to make within 4-6 hours before we have to clean. 
- It is inevitable that there will be holes in the stock with a small crew working on a giant to-do list, but we are still reprimanded for gaps in the shelves. 
- No training period is provided to new hires. Many become frustrated by the lack of training and quit. 
- There is almost never a closing manager or supervisor for our department, and it is often hard to contact a store manager unless you work the morning, because they leave before the night crew even comes in. 
- I would say there is high turnover, but that would imply people are being hired after others leave. 
- Wages for kitchen employees are capped unless they want to assume the role of supervisor, which not everyone has time or desire to do.
- Attendance is tracked with an extremely black-and-white points system that does not accommodate sick days in the slightest. Eight points is termination, and points can only be removed if you have 60 days of perfect attendance or a doctor's note. This is a nationwide establishment, not a middle school. Adults shouldn't need permission to miss work because they're sick. 

I would not recommend working here if you need fun, fulfilling work. It breaks my heart to be so hard on Lucky's because it's a fantastic store with a really noble goal, but it's being executed in an astonishingly poor manner.

Bejesus...where do I start ? I worked at Luckys as a Cashier. They gave me little training which constantly led me to making mistakes and often times short on my register. Seriously, I had no idea how to do anything except scan something with a bar code. I was NOT properly trained on how to write a raincheck form or return form or anything for that matter which led to most customers being extremely angry. PLU's were such a stressful and painful thing to learn. Basically they are 4 digit codes you type in for produce in order to ring up that particular produce item. I barely learned 5 PLU's throughout my 3 month work period with Luckys. I had backed up lines because I could not remember the PLU for a certain item. We had so many cashiers yet they only ever scheduled 2 casheirs at a time when there are at least 6 registers in total which ALWAYS led to insansly long lines and angry customers. During orientation and "training" they spent so much time on discussing where the company originated from and what the Luckys Rewards Program was instead of spending time training how to use the register and fill out forms. There is NOT a customer service desk/department so all of the Casheirs therefore are "customer service" which nobody was trained for because like I said earlier, they spent too much time on the origins and not the important stuff. 

They give you 10 minute breaks if you work 5 hours or less which is NOT time to do anything or grab food because all the lines are to long to grab hot food and they don't go by your availability. For my availability I put down for example, 5-11pm yet they would schedule me for 2 or 3:30 which I cant work because I am a full time college student and have other priorities to take care of. They also cut my hours SO MUCH. I swear to God and on my life didn't even schedule me to work at all one week and then after that they only had me work one day a week. 

Please do not work here if you have bills to pay or need money in general because after taxes you're left with nothing and have a better bet playing empty paint drums for coins.

I was hired at a new store they were opening. They told us we would get full-time hours for the first few months, which didn't happen. It was more like two weeks, then they started cutting our hours. The job began well. Everyone was nice, the company seemed to care about you. They threw the employees a party and gave out free stuff. Then after a few weeks, it started going downhill. Each week your hours would get cut more and more. 

The company is big on giving back to the community, but when it comes to their employees.......no. You get your hours cut to unlivable, then when you do manage to get an extra shift they go to future scheduled days and cut your hours or take the day away completely. They make it nearly impossible to get ahead. They don't care if you're an adult with bills to pay. They will literally cut you down to one day at 5 hours without hesitation or remorse. They don't care if you go in debt or end up homeless because you can't pay rent. They are not willing to help you. I was astonished at their lack of empathy. I've never worked for such selfish people in my life. They basically only do good things when the media is watching. 

The department managers are vindictive. They will choose favorites. When they do, they will snap at you over little things that don't matter, like what side of a cart you work off. They will also keep your hours low and only offer them to their favorites, keeping you at unlivable wages. They'll get more hours for the department but will divide them over their favorites only. Management will pretty much take their side, there really is no winning there. It's like not having a job and putting up with abuse on top of that. 

If you're an adult with bills to pay, stay away. This job is like being unemployed and you may end up homeless and starving. You would be better off working for an ethical company.

First, let me state that Lucky's has many great products. However, there is little or no effort made to market or advertise them. As another reviewer has stated, most of the fresh Beef, Pork and Chicken is all natural, it is not organic, free range, grass fed etc. Only perhaps 10% is.It isn't fundamentally different from the proteins you could buy at a traditional supermarket. If you are a hire for a new store, you'll be given little training. If you are hired as a full time associate, you are led to believe that you will be guaranteed 40 hours per week. This is simply not the case. The number of hours we are scheduled is currently 30 hours per week. Our assistant department manager has had his hours cut below 40. You may be the only associate in your department for several hours at a time. If you work in the evening, you will have to find someone to relieve you for your break My department manager is, thankfully, a "hands on" type.However, most of the other managers will turn a blind eye or adopt a "not my problem" attitude. As far as culture goes, if you are a millennial, hipster or a member of the LGBT community, you'll be embraced. If you have different points of view, not so much. Also, the company is middle management heavy. With the recent Kroger divestiture announcement, the future is very uncertain. Lastly, the company reduces the number of hours given to the point of reducing the level of customer service and sanitation to the bare minimum .Given enough time and reduction in hours scheduled, Lucky's will end up just like Albertson's did here in Central Florida 8 to 12 years ago. A slow death for a concept that could have given several major competitors a real challenge. I don't forsee remaining here much loner. I almost forgot; unlike some other grocers, Lucky's does not pay for your experience or knowledge.

I trained for 2 weeks, just had grand opening in North Naples, great concept with very little help, management is disengaged from customer complaints.....as a cashier, all complaints come to us.....management doesn't really care nor ask the front line employees that see day to day the problems customers face...they are holed up in their offices with very little real life knowledge of the complaints we have to deal with......produce dept is the biggest problem......they sell overripe product that we as cashiers have to deal with.......management only sees one tenth of we have to deal with and they do nothing........I am sold on the concept, but not sold on the execution of what they preach .....many complaints that I, in my job don't believe I have to deal with.....no customer service desk......we as cashiers have to deal with every single issue, which requires supervisor overrides.....and mad customers. They don't trust cashiers to make t right for the customer.....often there is no supervisor available....also as tech as they are with their apps and online schedules, there are at least 7 forms that I as a cashier have to fill out......really?  inefficient operations and sell bad produce....95% of returns is bad produce.......one person said they will never buy produce again from Lucky's.......Overall they don't have their operations together and blame cashiers on problems that are out of their control. Most of my fellow cashiers have lost the so-called enthusiasm they try to garner. Systems are a joke, prices that ring up have not been programmed correctly which we have to learn workarounds almost every day.

The company itself was great, it was personal management that could've been better while the store was still active.

The biggest positives of this job was the fact that I had regular breaks and a unpaid meal break. Even if you worked a four hour shift, you didn't get a lunch, but you at least got a break. Six hours or more? Two breaks and your meal break. The other positive to this is the fact that Lucky's Market had it's own deli/hot food/eatery area. Depending on how busy it was in the day on your meal break, it was very easy to grab a slice of pizza, sushi, or whatever you fancied. Can't forget about the employee discount either! It really was a nice benefit, as I struggled some days with keeping myself fed. 

Lack of front end support was very common, we were lucky if we were to have three cashiers working at once. Lines backing up into the aisles easily became a problem during busy days or busy weeks where popular store coupons/deals were active. And while I appreciated my front end manager, it was extremely common for him to "hide" in the cash office instead of coming out to help with back up lines. Any students that were hired regularly worked six hour shifts, or less, and were known to call out regularly. I consistently would get called on my days off in the hopes that I would pick up shifts that these guys would not care over. 

My biggest issue when I worked there, which is my most common problem with many jobs in Bloomington, is the fact that I wasn't getting paid the same like the majority of my co-workers. We had a new hire who didn't even make it two weeks with us, yet she managed to get a pay rate about $2 more than my own. I was consistently the store's closer, sometimes not getting home until it was almost 11PM.

(As a Cashier)You work as a team member but no one communicates well so the teams don't really work. 
They cut hours without any notification. Reserve the right to fire you anytime they feel (in the contract they ask you sign to work there). Never get any appreciation for going above and beyond on your job but always reprimanded when you make a mistake.
 It takes forever to get anything done through the cooperate office. They don't train you efficiently when the store opens. Its more of a sink or swim scenario. 
You cant get overtime because they don't want to pay you extra but they expect you to do overtime work. 
You only get a 20cent raise every year and they start you off at minimum wage regardless of your experience in sales. 

So basically you are overworked,under paid, and under appreciated. After the company was bought out several people left because several things have changed. Some people in high positions are intelligent in what they do but lack common sense. The few that are there with good sense dont have enough power to change anything so your stuck with what you have.

 I have never met the CEO but Im not sure he would be happy to know his employees feel they dont have a voice for fear of being fired.

A typical day at work would consist of bread baking, item packaging and heavy duty lifting with a few shared laughs here and there with fellow employees. As for the learning aspect of the job I definitely learned to be calm when I became overwhelmed and honestly fixed a mistake if one were made. I was never afraid to ask for help when needed but was very good on my own, which I was on my own since the third day of working there. Management is enthusiastic and usually very prompt whenever anything was needed from an employee. They were always guest friendly and always smiled. My favorite thing about management was that they weren't afraid to roll up their sleeves and give a helping hand if the store was in dire need. I would say the hardest part of the bakery job would be cleaning the floors. This is because the floors were made of old concrete so not only did you need hot sanitary water, but deck brushing was also required to ensure the floor was clean of any and all waste such as flour, sugar, dough, chocolate etc. The most enjoyable part of the job was working in the entire culinary department with my fellow employees. Everyone had their own enjoyable personality that made the day that much more fun. That and the fresh baked chocolate cookies and Nutella donuts.

Very fast paced environment. Time flew because you were always busy.  It was a relatively new store so there were lots of changes going on with store policy, staffing and home office staffing.  The concept was fresh and health oriented. We did our best to keep customers happy. They encouraged local vendors whenever possible. Main supplier for grocery was often inconsistent in both food a regular delivery schedule and out of stock items. This created havoc in out of stock grocery items. Customers complained about long lines at the registers due to lack of adequate staffing.  
Management was selective in where it chose to help when there was extra work  in departments. A lot of management decisions were made subjectively instead of objectively.  The grocery department was often criticized for not being up to standard but never offered enough help or employees to get the work done. Each department had a projected matrix for labor but it was not projected where most sales were generated. In example, the grocery department  averaged 33-35% of daily sales but usually always got less then adequate staffing.

Top Job Titles	Average Salary
Cashier 4 salaries reported	$11.06 per hour
Grocery associate 1 salary reported	$10.00 per hour
Janitor 2 salaries reported	$11.00 per hour
Front end manager 2 salaries reported	$13.25 per hour
Front end associate 3 salaries reported	$13.00 per hour

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