buyer

shift leader

fulfillment associate

customer service representative

packer

Lulus.com

The only reason I (and many people) stayed at Lulu's is because of the pay and benefits. Customer Service agents are paid decently compared to surrounding jobs and you get free dental and vision insurance, plus cheap health insurance. They also match your 401K contribution and will allocate 1.54 PTO hours per paycheck (kind of a joke, but better than McDonald's right?).

With that being said, if you can't just keep your head down and be okay with working strictly for a paycheck, it might be a difficult job for you. You  are working in a call center, which is as soul-sucking as it sounds. The day is spent being micromanaged by a number of supervisors who can't seem to communicate with each other, even after working together for years. These same supervisors don't seem to have any skills to match their title and it shows in the day-to-day work. You will take calls all day by complaining customers (duh, it's customer service) and the general attitude is to give them whatever will make them happy. This makes sense from the customer's POV, but often comes at the cost of the employee's integrity and happiness.

Management seems to want to do better but can never quite get there. If there is one thing I should emphasize, it is a HUGE lack of communication, especially across departments. The customer service department usually is never thought of when making company-wide decisions. This is a fast fashion company, so profit and quantity sold is most important, while overlooking quality, customer service, or employee morale. Incentives, including bonuses, have been taken away due to budgeting mistakes in other departments, showing the lack of ability by some of the "higher-up" employees that work in the company.

Overall, if you need a job to just get you through college or to save up some money, this would be an okay job. You get paid decently and you get benefits. Save up your paychecks until you can get out.

** Most of the five star reviews on here are written by management or were asked to be written to cover up the real reviews. 

Lulu's claims they hire internally, but you can go through the whole application and interview process only for them to pull someone in from outside the company at the last minute and give them the position. You're only eligible to actually get the position if you're a "favorite" of the management in your department. Otherwise there's no point in applying to other positions in the company. 

There is a huge discrepancy between work culture in the administrative office versus the other departments. Customer service has such a ridiculous attendance policy that the administrative office doesn't have at all. During a natural disaster a coworker was evacuating with her children and still got in trouble by management for being late. There are so many levels of management it's actually a joke. This means they look for things to do and that is usually looking for people violating even minor guidelines. In some cases they will actually target you.

Spare yourself the agony and don't work here. They want to be punitive. They want to punish you for random and arbitrary rules. The job isn't even that bad, it's the management and rules that make it unbearable.

This review is for PART TIME. 

Not a hard job; expect a lot of walking.

Company has been going through changes that we take the brunt of. 

Perfomance Rate increases with the introduction of robots and they will SEND YOU HOME if you don't make rate with no warning or retraining.

Last minute emails canceling your shifts or reducing hours makes it hard to work around or plan with. Always pushing VTO when there is no work and if no one takes it EVERYONE has to leave.

You have to hunt down management or HR for anything as they are not in the building most of the week.

Attendance point system for calling out sick; no way to counter that if it isn't COVID, no PTO to get any time off.

Rules and rate changes happen with no communication, just disciplinary action.

Only 6 stall bathrooms in the entire facility, so if you need to go/wait for the bathroom expect to get nagged about rate.

If you need a consistent pay and schedule with some decent benefits for the work you put in, this is not the place for you.

Please, respect yourself and do NOT work here. Here are just a few reasons to not work at Lulus!
You are just a number here, the number you produce. 
No hope of real advancement. The only hope you have is to get out of production based jobs, which everyone is going for.
No hope of raises and you cap out at a low wage for “learning the business” I.E. other departments. 
No appreciation of employees that generate all their money saving ideas, constantly have to go faster (especially during Covid), and save the company hundreds of thousands each year. 
Management stares at their RobinHood app all day hoping to make it big. 
This is a classic example of bad management practices breeding bad workplace practices. They furloughed everyone, made the “lucky” few remaining work harder and closer, then complain they can’t hire enough, forcing these poor souls into never ending mandatory OT. Management maintains their 9-5 weekday shift, acting like they're the only ones who have lives outside work, when in reality weekends and nights need just as much attention as weekdays. But they can’t be bothered to help since they have no real ideas of their own. The disrespect in this place is REAL. 

Lulus definitely isn’t the “cool” and “relaxed” local company to work for anymore. Investors and corporate life have consumed the company, and plus with the company expanding to PA- Chico is basically it’s step child (at least the warehouse is) 

Ultimately, Lulus can be a good work place, it has a high pay for Chico and they offer good benefits. However it can 100% be soul crushing and an extremely toxic work place. If you’re seeking an employer that has well trained managers, look elsewhere. If you’re wanting an employer that has good communication skills, look elsewhere. Lulus has a knack of promoting from within, which in theory is a good idea.. but what ends up happening is people who shouldn’t be in management positions are. I started in customer service, and ultimately switched to the warehouse, by my own choice. Both work environments are different, but the same because you can’t escape a toxic work place. I will say that Lulus is finally making an effort to pay people more in the warehouse, but it for sure comes with a price. 

Once again, if you want to work for a company that has awful communication skills and passive aggressive management styles this is the place. But if you’re wanting to work for an employer that doesn’t view employees as another number, look elsewhere.

A person’s treatment is highly based on who you know and what department you’re in. The same applies to promotions and special duties within your department. If you can’t handle being stuck in small spaces with sometimes several people around you then it probably isn’t a good fit. You also need to be prepared for working in a non climate controlled metal building with little insulation and nothing but a few fans spread around to cool down. These fans however do not reach the entire warehouse so you may have to spend an entire shift in an area with no airflow. The worst thing about this employer is the strict points system, which can get you fired just for being sick to much and unable to work or not being able to keep up with unreasonable productivity standards. The benefits are very good and the pay is decent for the current cost of living in California, however it is like pulling teeth to get any kind of raise. When a fast food worker can make more than a person who works 10 hr days at a speed that is unreasonable for the environment they’re in there  is something wrong.

What is the best part of working at the company?
Culture, the people from management to team members. The company’s core values are well represented and exemplified by leadership as well as the employees. 

What is the most stressful part about working at the company?
The fluctuation in business needs. Peak season increases hours and non-peak employees might find themselves working less than 40 hours. The leadership folks do their best to accommodate and keep everyone working, but the business is ultimately determine by the customer. 

What is the work environment and culture like at the company?
Excellent culture. Lots of activities to appreciate the employee and truly feeling part of the company. The warehouse is well-maintained, clean and beak room areas, bathrooms are kept very clean. Free coffee, tea and ice machine. Many food activities and drinks are often provided, especially during high temperatures. 

What is a typical day like for you at the company?
Never a dull moment. Always something to do and keep you busy.

The more you run around like a chicken with its head cut off , the higher the daily production gets. It's a lose lose situation about 99% of the time. They are not professional at all. They, sup and leads hide behind a computer and message each other on kick platform just to gossip about the employees.  They play favoritism all the time. They don't care about you..if you do a great job consistently, They will acuse you of messing with the scan guns And if that doesn't work, they will go in and give you errors under your employee number so when you get your check and think your getting you incentives,  you get nothing.  So many times this had happen to about half of our shift. They are there to keep instinctive payout as low as possibly. 

Performing the quality control functions they require of you isn’t realistic by any means. They require 27 items per hour, which means scanning barcodes, measuring several areas, overall physical appearance, reading tags care instructions, Etc. within my first 2 weeks of training I was already being given verbal warnings for not hitting the numbers. If you find a an issue with an item, 9 times out of 10 they disregard it and push it through anyways. They definitely care more about producing numbers than actual quality control, which is probably why the returns department is the biggest department. Also, if you are not bilingual, good luck being promoted, a lead position was given to someone with zero experience over someone who had 7 years experience because they didn’t speak Spanish. They micromanage everything and make you click in and out for your breaks. Hours were very inconsistent, most days were 4 hours.

You'll get a decent amount of praise if you do your job because most that work there are incompetent.  Majority of their "leads" and managers have never held a manager position before and it shows. 

Also 3 words that should scare any prospective employee: Wage Progression Program, meaning your performance has nothing to do with your wage, you will get 75 cents to $1 raise every six months but don't worry since inflation is rising at a higher rate than your raises, you'll end up making less and less over time. The good news, you can be absolutely horrible at your job and get paid the same as those who are fantastic at their job. Oh and don't forget they pay you $3 less than other companies start you at! Super fair right?

Also as  CS agent you have at least 15 leads and then 3 direct managers; too many chefs, not enough kitchen if you catch my drift. 

Its just so unprofessional. 

Top Job Titles	Average Salary
Buyer 4 salaries reported	$91,250 per year
Shift leader 3 salaries reported	$21.17 per hour
Fulfillment associate 3 salaries reported	$17.08 per hour
Customer service representative 3 salaries reported	$30.50 per hour
Packer 2 salaries reported	$21.25 per hour

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