marijuana budtender

customer service representative

delivery specialist

store manager

assistant store manager

Lume. Cannabis Co.

Not a good place to work. Not enough staff to keep up with customer/traffic flow. Terrible processes and procedures. All of this lead to frequently disgruntled customers who took it out on the staff. When feedback was given on how improvements could be made it fell on deaf ears. Very little accountability for employees - some work really hard and give 110% while others, do as little as possible and get away with it.

On a typical day, you walk in and get assigned to the “area” or “responsibility” you’d be handling. Some of those areas are very laid back, stress free, and easy. Others are very high stress and a lot of hard work. The same people always seemed to work in the same places so there wasn’t a lot of fairness involved.

When an assistant management position in my store became available I applied and was later told I wouldn’t even be getting an interview although I met all qualifications. I have 10+ years of management experience - as high up as regional management where I oversaw 27 stores. To not even get an opportunity to sit down to interview says everything - regardless of whether or not I were to have gotten the position. Instead, the company went with an outside candidate. They dangled carrots in front of two other employees who were put into “stretch assignment roles” for over 2 months to prepare them for the ASM position - generally this leads to a promotion - but no - again, Lume after leading these employees on, made the decision to hire externally.

My biggest issue with Lume is that the company made clear on several occasions that profits are more important than people. Extremely high turnover rates tell you something. Before you accept a position with Lume, ask around and find out how long the employees in the store have been there. Doesn’t seem many last beyond 6 months. 

Indeed is full of job postings for Lume - they simply can’t KEEP positions filled. 

Lastly, the culture is toxic. Gossip and complaining is the status quo. The budtenders are left to fend for themselves and are often mistreated by customers. Management primarily deals with everything related to back of the house - so it’s not rare to go an entire day without seeing a manager - leaving the budtenders to run around like chickens with their heads cut off with little to no direction at all.




Lume Cannabis Co.is a newer corporation with lots of issues and honestly just plain disrespectful to the cannabis industry. I will say the benefits for working at lume are very nice but does not make up for the rest of the mess. There is a huge disconnect between corporate and the average employees. Corporate seems to have poor communication. polices would change without a noticed, higher ups would come help from other stores and try to undue what are managers had done only for another higher up to change it. Product knowledge is very lacking if none at all, sadly a lot the higher ups don't use product and just there for the money. Turnover rate is the highest of any jobs I have worked at! In my time at lume 25 people had left. Due to low staff, employees would have to put in extra hours or even take on responsibility of managers for months at a time with out getting compensated. the job culture just doesn't fit cannabis at all! It's focus on getting out big orders and pushing products makes it feel like a Walmart rather than a caring dispensary.  Lastly compliance with state regulations seems to be almost forgotten. Many things were just left up for discussion with no clear answer even though there are books on compliance. As we all know the government does not mess around with Cannabis. Sadly feels like a cash grab with no real intent to grow the cannabis industry!

What is the best part of working at the company?
Your coworkers will carry you through working for this awful corporation. The company will continually take away benefits, hours, bonuses, etc. and play with your livelihood. Management does not do their job effectively and chooses to protect employees who should be reprimanded while refusing to reward those actually doing good work.

What is the most stressful part about working at the company?
The constant worry of whether your job will be what was promised to you, and whether or not you will be able to support yourself or your family while the company cuts hours, bonuses, benefits, etc.

What is the work environment and culture like at the company?
This company does not value their front line staff whatsoever. They do not see value in hardworking individuals and will commend and even promote staff who can’t even do the bare minimum.

What is a typical day like for you at the company?
In a typical day at this company you will be taken advantage of if you are any kind of decent worker. You will be left with staff who do not care to help with day to day responsibilities. If you are a go getter you will be the only person there running to the customer, filling online orders, answering phones, etc. Management will act like they don’t see your coworkers blatantly ignoring tasks.

Working at Lume has been nothing short of phenomenal.  Yes, there are growing pains, but, also you should expect that with any company.  Lume is constantly innovating and working to always improve.

Communication could always be better but they have boots on the ground in the form of an area manager and district manager and I really feel like area manager does a great job of listening to my thoughts, ideas, frustrations, and genuinely cares about me and my success at Lume. The follow up and communication on that end of the spectrum is great. From my view point it seems like my area manager/district manager is always busy and I appreciate that.  Sometimes it can feel like the corporate team is not doing anything, but that is not the case here. I do wish that the area manager and district manager could be in my store several times a week.  It seems like Lume is trying to be more proactive about increasing communication and awareness by hiring by area managers.

Promotions and discount communication can be frustrating at times, but, again, it is a start up company.  Rome wasn't built overnight.  My work environment is killer and I really feel like I am cared about by everyone, it is like having a second family.  

Days can be chaotic, but, in a good way. Lume takes Covid very seriously and has lots of precautions in place.

Don't wait around to join this company, now is the time.  

I have a purpose in this industry and goals I’m wanting to hit within myself. I feel like I am working a corporate job under certain management direction. I am staying for the simple fact that I get to help people out daily which is very important to me and some very important co-workers that mean a lot to me not to mention the generous hourly wage and benefits. There has been some roadblocks within working here at Lume but it isn’t something that is enough to make me want to leave. I am usually happy at work and full of energy but just like any other job there are the bad days that seem to happened more often then I thought they would before taking this position. Overall the atmosphere of the Luminaries is great and that drive is what keeps me going here. On a different note I wish Lume had better communication with MSO Guards and their management. I don’t know how I should trust someone with my life if I can’t have a friendly open work conversations with them. I would also like to see more communication between Corporate and Luminaries on a more direct level. Luminaries experience a lot of things that could be easily fixed by corporate if their was an easier openly way to relay information. 

Started off as a circus show. Had no training what so ever, was given a tablet an told go basically. After essentially training myself. I was able to get a hold of what to do.
 Though now they have a team of (luminaries). They train new employees wether they are just luminaries or store managers… also they do not get compensation for training them. They are just regular luminaries that can be training a store manager. 
In the course of a year an a half, I had 4 different store managers. Worked with over 70 employees who had been fired or quit. This was not a place with job security at all, let alone having type of logical management in place. The management would play favorites for things. as well as the reward system they used was just a popularity contest. 
If you are looking to work here and have great knowledge go elsewhere. This company only wants people who use on occasion.
 Truly the biggest issues are in the corporate offices, they have no knowledge of cannabis and the culture of it. Only the degree from a university. A dream to make a ridiculous paycheck, after trying the plant for their fist time now that it’s legal

I began working for LUME in its early conception. I could not believe some of the reviews on here that say "Best Place to Work" and "Amazing Leadership". It was not uncommon for me to work 50-60 hours per week and have no work/life balance. I'd like to remind others their is a difference in "entitlement" and what employees are told during the interview process. 

If you are going into an entry level position, I can see the appeal to LUME. Decent pay, good benefits, and enjoyable co-workers, but that is where the positives end. 

As a manager their was only so much I could do to create a more positive work environment for my employees, but that often created resentment with my leadership. Your opinions will not be valued, your idea's will be masqueraded as someone else's, and your prior work experience will be scoffed at. Employees are often terminated and if they are lucky enough to be given a reason why, they will walk away completely confused and disgruntled. 

If you have a degree and work experience, your talents are best taken elsewhere. 

Toxic work environment. Nothing about this job is good for your mental state. Lots of high school drama. Starts at the top with management & trickles down to workers. Inexperienced managers have taking over & made a once great work environment into the most toxic place I’ve ever worked in 25+ years working. They find ways to get rid of people,from framing people,to lying over and over to get rid of people they don’t like. If u question anything u could be terminated. Only good part is you can get your foot in the industry. Other than that it’s nothing but drama & horrible managers and one H.R. guy that’s just as bad. The promise of working in the weed industry is a big selling point but here there’s nothing more. Moving up is a joke,getting a raise is a joke,management is a joke,hr is a joke. Nothing about this job will make u want to grind out a career here. They’ve cut great managers and workers basically without reason right around they receive their quarterly earnings. Some of the same toxic managers have cost the company millions but for some reason still there without question. You want a fun,energetic work place u won’t find it here. Toxic from top to bottom. 

There was little to no training before you are thrown into the mix of employees. While the work environment in the location was cultivated into something that was somewhat supportive and positive for a few months the corporate side of the company made it very obvious that they do not care about their employees. It is all about profits for them. 
They allow customers to verbally assault and threaten employees on a regular basis and do nothing to protect employees well being. Not a safe work environment. 
Claimed to support in company advancement and transfers to other fields, but never actually followed through. 
Not taking the current state of the pandemic seriously and have put all of their employees as well as their loved ones in danger. 
I was really excited about this job when I started but they really made it clear in less than a year that we were not respected or considered as humans.

Every job has its ups and downs. This place is an enjoyable work environment. Each day is different, some days are packed with people and others are slow. Depending on where you are scheduled during the day is what your typical day will look like because there are four "stations" you can be scheduled at. Depending on your manager on duty (MOD) you can either move around stations, switch between two, or stay in one spot your whole work shift. Management can be a little saucy sometimes but that is also everywhere. The hardest part of the job can be reading the room, knowing what moods people are in because attitude is key. The most enjoyable part of the job is really honestly your coworkers, they always know what's going on because they are going through the same workday as you. Always have a positive attitude and satisfy customer's needs. It is nice going home at the end of the day knowing you were able to get someone the right product for them to sleep that night. 

Top Job Titles	Average Salary
Marijuana budtender 18 salaries reported	$16.00 per hour
Customer service representative 15 salaries reported	$15.73 per hour
Delivery specialist 5 salaries reported	$16.00 per hour
Store manager 4 salaries reported	$65,000 per year
Assistant store manager 2 salaries reported	$52,000 per year

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