customer service representative

registered nurse case manager

community health worker

director

inside sales representative

Lumeris

I spent 5 moths with Lumeris.

In that time almost 3 months was training.

By training I mean everyday they used their existing sales team and potential promotional employees as our "training/management team". Basically for three months you watch other Sales team employees who want to be promoted practice their power points/training plans/management skills on the Call Center new hires in front of a panel of Managers. It's an absolute nightmare. Then at the end of that 3 month course they make YOU do Power Points on all benefits. They say its to help you answer q's and understand all aspects of the business when you're in the Call Center but really they were looking for individuals to pluck from the CSR roles and move them immediately to the Sales Team. I was tried in the Sales Team side and it was a nightmare. Sure the environment is "laid back" but I think that was really just code for "everyone is exhausted around you".

Bathroom breaks are nonexistent. If you have digestive issues they do not care. How can we even be hydrated if we cant get up to relieve ourselves? We get marked/flagged and hollered at for having to use the bathroom or for being in "not ready". We need time.. You can't give us "designated" bathroom time slots. Are we Amazon??

I moved to CSR and the Management does NOT CARE about YOU or the person on the phone. There is about 15 Managers to one employee. If you make a mistake, be sure you will have 10 plus people time you out of calls to sit beside you and talk to you like a child about it. I eventually stopped giving them attention. I would continue my calls and let them know who already addressed the issue with me and we corrected it. Most the time it's about not being in "ready" or how my "notes" we're wrong somehow. FYI they weren't. They somehow want you to be a perfectly friendly employee but also make that person feel small and know you have calls waiting which is in ERROR because the Managers/Supervisors never pick up their own phones. Then they have the nerve to be hollering about the calls waiting WHILE YOURE ON THE PHONE. The individuals on the phone are always struggling to hear you and saying its so loud there. Because it is. You have no privacy with the callers. You cannot complete the calls properly in the 30 seconds. The management constantly docs you and belittles you in the call center. Most people just do the 3 month paid training and leave. Which is what I should have done.

We are not machines. We need time and training to solve issues. LET US DO OUR JOB

Mostly inbound calls from Medicare Advantage plan members (usually 65+ years old) to help address their healthcare needs - speaking to benefits, helping find doctors, helping resolve problems. I moved to a team lead position and took escalation calls and got involved in some special projects after just 8 months at the company. I have learned a ton about Medicare and Medicare Advantage and the healthcare field, as well as improved my customer service, organization, and multi-tasking skills, and gained training and leadership experience. At the customer service level there was overtime with OT pay only if you wanted it. At higher job positions, time commitments include some OT (3-10 hours per week, depending on the time of year). The job is constantly changing, which can be challenging AND enjoyable. The most enjoyable part is interacting with funny and nice older people and helpful, friendly colleagues and getting to get involved with improving a large organization due to lots of room for advancement and appreciation for good talent. Also room to move laterally into other departments to find something you like more, gain new skills, and develop a career.

The culture here is different depending on whether you work for the company's health plan or technology business division. The health plan side isn't too bad, everyone gets along well and there is a lot of structure. The technology side of the business was pretty crazy when I left. Strategy seemed to change a lot, many people on the management team had unusual personalities, there were always fires that needed to be put out, a sense of routinely putting the cart before the horse, egos, and a bit of fantasy/exgageration when it came to being honest about how great the company's stuff really was.The ceo always had something that was way more important than anything anyone else was working on and you needed to address is right away. If you want to work with the technology business people you should know that family will come second to your job. People throw temper tantrums here every now and then, like someone else mentioned. They will tell you this place is like a silicon valley start up but I don't know many silicon valley start ups that manage their business the way these people handle things.

2, 15 minute breaks with your longest being only 30
Takes forever to get help in Teams Chat
Constant audio/tech issues so you can’t properly do your job
Communication is horrible. They ask you to communicate but they don’t even bother communicating with you; their communication skills are trash
THEY WILL FIRE YOU OVER ANY LITTLE THING & NOT WARN YOU, EMAIL YOU, HAVE A MEETING WITH YOU or nothing so be careful if you want to apply. 
In the orientation they tell you bull s*it  to make everything sound like it’s all peaches and rainbows (they even mention incentives but that is non existent once you’re hired on because you actually don’t)
Training is only 4 weeks and they throw new information in your face everyday and the training is just overall bad; needs major improvement.
They will play with your money and time, the department responsible for time card correction doesn’t do their job in time they move so slow when it comes to your money. 


The work environment in the office is good.  Many of the employees are full-time remote including managers.  This makes it difficult to build strong working relationships with a large number of your co-workers.  The work environment is nice - casual attire, monthly happy hours, flexible schedules as work priorities allow.  However, this company seems to layoff people often and in large numbers.  This coupled with the high turnover lends itself to having no sustained tribal knowledge.  Each year, it seems everyone is learning the job all over again.  This makes for very inefficient work and last minute scrambling to meet various go-live requirements.  Also, for those that are there more than a year, the turnover at the higher levels leads to no consistency from year to year as the new person always thinks he/she knows a better way to do things.  The managers do very little coaching and career advancement is minimal.  If is an OK place to work, but if you work there, don't lose site of the job market and don't expect to be there long term.

They promise to help you when you're out of training but you're essentially on your own. not enough training before you hit the floor. Training notes are unorganized. No real knowledge of how to do calls before you're released. The network is down often and when you're unable to complete a call correctly you can't put in the notes that the system failed, just in case the client sees. BUT when they pull that call the auditor assumes u just didn't do your job. They expect you to let them know every 30 minutes you don't have a call cause the network has too many bugs, if you don't, it's considered call avoidance....IT issues need resolved. This should NOT be the reps responsibility. 

Overall, Not worth the headache or the constant need to cover your butt or get yelled at. Mngt is inconsistent. Make changes willy nilly, whatever will help the client. Not really caring about members needs. Too many transfers when we should be trained on handling grievances. 

This is probably the worst place I have worked. First the training is very poor, they do not cover enough and training is too short. We are sent out to take calls on our own barely knowing anything. When we are unsure of information we are supposed to reach out to our leads chat for answers, they barely answer your questions. They either skip over your question or take 10 minutes to respond and then you get dinged for having the caller on hold too long when in reality you can’t get help. 
I also feel the customer service position is underpaid, they are constantly adding more and more responsibility’s and expectations of us but no more money. We deal with almost every aspect of the company. 
This is a terrible company to work for in opinion, they set unrealistic expectations, don’t care about their employees enough to provide proper training and resources, and causes unnecessary stress. I could honestly go on and on. 

What is the best part of working at the company?
Remote work, you need to be on your a game because they don't play about that quality assurance if something's going on in your background if you work from home, they will pick up on it even if it's just the one and a million situation overall awesome managers fun trainers great hours and good pay.

What is the most stressful part about working at the company?
High call volume, and you have to catch the grievances

What is the work environment and culture like at the company?
Fun, laid back, competitive team work



What is a typical day like for you at the company?
Busy fun and on point qa is real so have to pay attention but at least I did not have to worry about what I wore to work

I enjoy working at Lumeris overall. The hours are very flexible with the ability to WFH whenever you need to. There are always new opportunities and new people to meet since the company is growing so quickly. The main location is going through a complete overhaul to modernize the building, update the cafe, and install an onsite Kaldi's Coffee Shop. Score. 

Unfortunately, there's a contingent of people at the top who are stuck in their ways and aren't receptive to new ideas. Lumeris has some incredibly smart people who can help streamline processes and make things run more efficiently if only management would invest in them. That mindset is going to hinder Lumeris as the company grows and takes on more clients.

Lumeris's values are the reason I worked for them. I especially enjoyed that they offer classes for self and work development. The pay is well, and the overall environment is good, good culture and diversity. On site cafeteria. Job and work balance depends on your management and each department has their own manager. Working for Lumeris is very fast paced as it's a growing company and succeeding in their growth.  There are always changes and if you can keep up with that and the not knowing then you will succeed well there. And if you are working under good leadership then you will have a nice career there.

Top Job Titles	Average Salary
Customer service representative 4 salaries reported	$16.75 per hour
Registered nurse case manager 6 salaries reported	$87,867 per year
Community health worker 7 salaries reported	$20.86 per hour
Director 6 salaries reported	$155,000 per year
Inside sales representative 1 salary reported	$40,000 per year

Working at Lumeris: Company Overview and Reviews

Lumeris

Lumeris Ratings

Popular jobs at Lumeris

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected