construction project engineer

osp engineer

service technician

retention manager

data center technician

Lumos Fiber

Watch your back! This company was fluffed up to be sold and is not a good reliable opportunity. You can try your best and work hard for your accounts but someone is always trying on them to take opportunities away for themselves. My manager was literally demoted and cherry picked anything good away from everyone on the team for himself. The Richmond market has little to no network able to reach prospective customers so 80% of your time will be explaining to the customer why the installation cost is 30k or higher and how 100MBP DIA costs $1300 per mo VS Comcast's offering of $500.00 (like for like product!!!)/fiber . Instead of Lumos backing up their product offering, pricing, and availability to the market, they hire 4 more sales people and run a revolving door with average 6mo-8mo cycle of new faces that are now calling on the same accounts as they are force to cannibalize each other to win the business. No one is even at 50% of monthly quota in for the Richmond team. These are good sales people with very good previous history (presidents club/ect) but when you go to Lumos prepare to have your career damaged. If you manage to leave Lumos and find a real opportunity prepare to have their legal team send you threatening letters saying they will sue you for a don not compete agreement that is no longer legal in the state of VA since right to work passed. Avoid them at all cost is the best advice I can give you. If you interview them I suggest you boldly ask them if anyone is actually making quota/money and ask how long the most senior sales person has lasted ,, hint , its only 1 person and  2 yrs, the rest are all 1 yr or under.

I did engineering and project management for Lumos for a total of 3 years as a contract employee.  I had a great experience.  It's a fantastic company to work for.  First off, they are properly staffed to handle the workload.  This is so rare these days and if you get that right usually everything else falls into place just fine
  I will say that the 2 different managers I had were both very good people to work for.  They were fair and clear in their expectations.  They went to bat for me the rare time I had a problem with someone outside of my department.  That was rare because there is just a good group of people to work with across the board.  People that care about doing their jobs to the best of their abilities.  Nothing more frustrating that having to collaborate with someone who does not have that work ethic.  Most people at Lumos do!

Typical day as a Network Planner for Lumos Networks was maintaining the company's fiber optic cable layout, across the Northeast regions. I worked with three primary programs to accomplish my tasks. My work was G.I.S. intensive utilizing maps and latitude and longitude coordinates. My co-workers were nice and professional, each with their own backgrounds on how they were assets to the company. The hardest part about working there was the fiber records were constantly needing updated and often the information needed to update the records was not easily accessible. I learned valuable information on how fiber optic cable is lain out to provide network communication for customers. Overall, I loved this job.

It's impossible to overstate the sheer dysfunction of the leadership at Lumos Fiber. The work culture is so confusing and toxic. No matter how hard you work, you'll constantly feel like someone is circling your accounts, ready to snatch them away. My manager himself couldn't escape the politics, he was demoted and then hoarded the best leads for his own benefit while the rest of us were left to fight over scraps. Instead of solving the real problems, they just keep hiring more staff, forcing everyone into a cycle of cannibalizing each other's efforts. Worst of all, when you do manage to leave, they try to intimidate you with legal nonsense that has no standing. I will never apply for another role at this company. You all deserve better. 

Lumos Networks offers an extremely flexible working schedule that honors the trust system, i.e. if you need a longer lunch, you can take it provided productivity isn't impacted. Management is loyal and understanding, although often upper-level workloads encumber full communication through the teams on down. Co-workers are knowledgeable and kind, and often quite unique individuals. The most challenging part of the position is balancing tasks when we are repeatedly being asked to change priorities. The greatest award for this position is sheer amount of knowledge I've gained in the field of Telecom. It is better than ten degrees in the subject.

If you worked with management previously, and they thought you were a nice guy, you're golden. However, the technical leadership is completely toxic. Senior management is either unwilling or unable to address the issue either, despite DOZENS of people representing core talent leaving the company. 

Fortunately, the recent press releases that are complete smoke and mirrors have convinced me, it's time to move on. Had management not gone a little too far paying for the positive press, I might have believed they were transforming the company.

Loved working at Lumos until they started putting know nothing managers into positions they have no clue about how to manage.
 The lower level employees are great to work with but upper level management are a bunch of suck ups who will throw each other or any one else under the bus to make themselves look good and pretend to know what they are doing. All I can say is I sure hope there is such a thing as Karma and smacks a couple of the suck ups in the face with life.

Most of the employees seemed happy in their roles.  As a manager there, I was able to help get some to a point in their careers where they could advance.  Information was difficult to get from shift to shift and some management of that would make it better.  The company was indecisive on how their future would go.  This made it difficult to plan for new tools.  Overall, I really enjoyed working with Lumos.

What is the best part of working at the company?
So far so good everyone is super helpful. 1 month in and everything is great

What is the most stressful part about working at the company?
Trying to figure out how to get information 

What is the work environment and culture like at the company?
The culture is very respectful everyone is very welcoming. 

What is a typical day like for you at the company?
Very busy and engaging, being new in a new area and market there is a lot of setup to complete.

Supervisors acted clueless most of the time, prioritizing their own comfort over real problems in the field. Wrongdoings by certain team members were brushed under the rug, leaving others to deal with the mess. It felt like concerns were barely acknowledged, let alone addressed. Inexperienced decision-making created more issues then solutions, leaving the team stuck cleaning up their nonsense. 

Top Job Titles	Average Salary
Construction project engineer 15 salaries reported	$83,867 per year
Osp engineer 2 salaries reported	$82,000 per year
Service technician 6 salaries reported	$29.08 per hour
Retention manager 4 salaries reported	$70,000 per year
Data center technician 1 salary reported	$25.00 per hour

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