physical therapist

inside sales representative

call center representative

partnership manager

medical biller

Luna Physical Therapy

I’ve been working PRN for Luna for about 6 months. I really love flexibility, creating my own schedule, and the autonomy of the job. I love getting to work with patients one-on-one. At first, it took a while to have enough patients, and sometimes there are slow periods where I don’t get a lot of patients. My main gripe with Luna is that the responsiveness of the Concierge team is horrible. This is especially bad since I live on the East Coast and the concierge team is on the West Coast, so their hours are from like 11-7 my time. But, even when I try to contact them during those hours, it still usually takes hours to get a response from them. And sometimes I have pretty urgent questions and it’s incredibly frustrating that I can’t get in touch with someone. I also hate that the only way I can get in touch with them is via the app through a message. There is no way to call them. Let’s hope I never have an emergency. Another thing I’m not too fond of is that they want me to communicate with patients through this app. I have maybe 3 patients out of the past 6 months that actually use the app. It’s not good for old people, which is by far the largest percentage of patients. I find the app to be quite convenient for the most part, but definitely not good for anyone over 70. The exercise program in the app sucks, but honestly, so does any exercise program builder (except maybe HEP2go). I like the EMR and the convenience of doing it on my phone, but it would be nice to have a web-based option, especially for writing an eval. They have a form of being able to “write” your notes by voice, but it’s a terrible feature that messes up your entire note if you screw up once. So I never use it and always stick to writing my notes manually. There’s no way to edit the voice notes. I see a lot of people complaining about the pay and driving time. I get paid $10 less per visit from Luna than my other two PRN jobs. But, I probably get more patients from Luna. The pay could be better, but it’s not horrible. I think the driving times are amazing honestly. Mostly patients that are 15-30 minutes from my house, compared to 30-60 minutes with my other jobs. My last complaint is that they don’t let me schedule my own evals. I don’t see why it would be so hard for them to just send me a message asking if I can take a new patient and when can I see them. I have to be very diligent with keeping my Luna schedule up-to-date because I have two other jobs and Luna has no way of knowing when I’m busy. I know that may sound like alot of complaints, but at the end of the day, I enjoy working for Luna a million times more than any outpatient job I’ve ever had. It’s also probably my favorite PRN job. I appreciate that Luna does not micromanage me and they are mostly hands-off. Just wish they weren’t…quite so hands-off sometimes so I could actually get in touch with someone when I need to. All-in-all though, the good far outweighs the bad and I will be happy to keep working for them for a long time, especially if they can fix some of the problems many people have mentioned. 

I have never experienced a company like this one. To be candid, I was content with not returning to my PT career after the pandemic due to my unsavory experience over my career. This company is the only and last company I will ever work with in PT; I know no company can compare to them. 1. I have complete control over my schedule. I have worked as a home care PT for 8 of my 12 years and while being able to make your own schedule is expected, it's never as free-flowing as you expect. But it is here. If I need time in the middle of the day, for an appointment, I can do so through the app. The ease of taking days off that coincide with days school isn't open is beautiful (I'm a single parent with no child care so this is critical). 2. The pay is competitive; the most I've ever gotten and the way you get paid is unheard of. I've never come across a company that offers this feature and to be honest, I don't know of any other that does. They also have another benefit for a common problem that home care PTs encounter and it is a beautiful solution!!! Again, no other PT company offers this solution to cancelled visits. 3. Documentation is free-flowing and easy!!! It's all done in the app and for someone like me who doesn't like texting, I actually really like this feature. It's to the point and not convoluted at all, which adds to creating a healthy work-life balance. 4. The concierge team does all the back off requirements of communicating with doctors' offices, etc. 
5. Although it took a couple of weeks, I now have a full schedule within a week's time. 6. The on-boarding process took only a couple of hours (mostly to gather the info) and it was fluid and seemless. 7. Lastly, you can tell that a PT was involved in the creation and development of this company and how it flows for PTs.

Healthcare is changing and Luna is at the forefront of driving change that will forever alter how health care will be delivered and received. The opportunity to get in on the ground floor is exceptional because Luna already has productive/market fit. Management is comprised of hands-on professional who are highly involved and passionate about building the business. There are opportunities for hardworking individuals to share their opinion, have it be heard and implemented. For individuals who are not afraid to get into the weeds to help get things done, Luna is a tremendous company to work for and to team with. The individuals that work at Luna have heart, integrity and care deeply about one another. There is constant and earnest interest to improve. The team continues to grow and everyone works hard to keep standards high. Your contribution will be both recognized and rewarded. Work hard, make a difference and be part of something special. Healthcare typically doesn't move fast, but the Luna team does. Join if being a team player interested in making an impactful contribution is your priority.

I've worked for a couple Outpatient physical therapy jobs besides Luna and I have to say nothing compares to working for this company. Luna allows you to work as little or as much as you want to and you have the freedom to make up your own schedule every single day. If you want to work just afternoons you can work afternoons if you want to work mornings you can work mornings. You can also use Luna as supplemental income to another job that you have or you can make it your full-time job which I have. The platform is straightforward and easy to use and doing notes is extremely streamlined and simple. On top of all this whenever you complete a note you usually get paid within the next day or at the latest 48 hours. If you have any issues or questions they have a concierge team that gets back to you promptly within the same day. This company is a true pioneer in Mobile physical therapy and has saved many physical therapists from burnout and hating a career that they invested so much time and money in. If you're thinking about joining Luna I would not hesitate it will be the best career move that you will ever make. I'm proud to say that I work for Luna and I honestly think of my heart this is the premiere and best physical Therapy company in the country

I worked at this company for a significant amount of time, and my experience was extremely disappointing. The lack of growth opportunities was beyond frustrating—there was no clear career ladder, and even when there was one, it was constantly changing every year, leaving employees confused and demotivated. Promotions seemed to go to those who were favored by management rather than based on merit or hard work, which created a toxic and disheartening work environment.

The benefits were incredibly poor, and the company seemed to care little about employee well-being. On top of that, instead of investing in proper training for employees, the company would frequently hire externally and expect existing workers to train new hires. This left employees overworked and underappreciated, while the supervisors and managers took no responsibility for the training process, instead choosing to micromanage from the sidelines.

Overall, it was a place that seemed more interested in maintaining its own power structure than fostering a productive, supportive workplace. I would NOT recommend working here if you're looking for advancement, fair treatment, or a supportive team.

I guess this is a fairly decent job for a supplemental income. They really try to push you into opening your schedule to full-time, but there is just simply not enough patients. Compensation is minimal compared to other "mobile" or "concierge" PT companies. A big pro is flexibility with scheduling. 

Therapist support can sometimes take way too much time to get back to you. For example, an address was input wrong in the system from an initial evaluation and I was driving around for an hour trying to find the house. I had message concierge almost immediately after finding the address did not exist; they did not get back to me until the following day (by that time, the patient had come out of their house to see if I was their PT that was driving around because their phone number was also input wrong!)

Lastly, I got a lot of patients that definitely were not appropriate for a home setting or I was not an appropriate therapist for them. Maybe this was just my area, but it was terrible. It was not abnormal for me to get an evaluation where the patient did not speak any English and when I would let Luna know, they would say they "didn't match therapists based on languages spoken." 

Working for Luna has been a HUGE blessing for me since coming on board. The burnout I experienced from my standard 9-6 outpatient ortho setting took a toll on me and finding Luna has been the best thing that I could have asked for work-wise. As a PT, you have the freedom to make your own schedule, take time off when you need to without notice, and on top of that, the app where your schedule and document is an absolute breeze. The app also has an awesome feature where you can choose from a library of exercises (that contain videos, descriptions) that you can send out to your patients with a neat motivational/compliance component to it.

Everyone is incredibly nice, super helpful, and the messaging feature to chat with non-clinical and clinical Luna reps are always there for you and will almost always get back to you on the same day if you ever need them for anything. They've got an awesome team of individuals that you can tell are constantly looking to improve things (app performance, scheduling features, etc.)

 They also offer pretty exceptionally quarterly bonuses for referring patients and PTs to Luna which is always a plus! I can't rave about working for Luna enough!

Working for Luna has been a HUGE blessing for me since coming on board. The burnout I experienced from my standard 9-6 outpatient ortho setting took a toll on me and finding Luna has been the best thing that I could have asked for work-wise. As a PT, you have the freedom to make your own schedule, take time off when you need to without notice, and on top of that, the app where your schedule and document is an absolute breeze. The app also has an awesome feature where you can choose from a library of exercises (that contain videos, descriptions) that you can send out to your patients with a neat motivational/compliance component to it.

Everyone is incredibly nice, super helpful, and the messaging feature to chat with non-clinical and clinical Luna reps are always there for you and will almost always get back to you on the same day if you ever need them for anything. They've got an awesome team of individuals that you can tell are constantly looking to improve things (app performance, scheduling features, etc.)

They also offer pretty exceptionally quarterly bonuses for referring patients and PTs to Luna which is always a plus! I can't rave about working for Luna enough!

Luna shows true interest in the happiness and well-being of both their patients and their team. While most communication is via messaging in their app, I have found Luna to be responsive, kind and clearly interested in helping with issues or to improve their systems. 
The app experience is ever evolving and improving, but it is outstanding. Charting, scheduling and communication via the app is logical, practical and has a short learning curve. 
Their policy of keeping travel time to a minimum works well and is greatly appreciated, and is not what I had experienced in other companies. 
Full flexibility to create availability and schedule as I see fit, with no pressure to maintain any specific schedule or numbers works great. I can balance work and life as I see fit, and am supported by Luna in this. 
Compensation is very good, and opportunities for bonuses are available (based on volume, referrals and recruitment of new PTs) and are paid as expected.

A good place to get your foot in the door for a job you may have no experience in. All departments are tasks with a lot of work and high expectations and some of it unachievable. A lot of employees feel stressed and overwhelmed and managers do not assist.
After being there a year or two  and gaining your skills start looking someplace else. 

Raises and reviews are laughable even if you hit their "ideal metric" and despite being at the point where youre trusted to train new hires Luna doesnt actually value you. 
Luna knows they pay decent for people to get into a new field so they feel no obligation to pay for loyalty or experience (which for the in house software, and industry quirks would be a good thing to want to keep on staff).

If you're lucky enough to get a raise it will be quite insulting and the tone addressing concerns from HR or higher ups are condescending at best. 
average raises for 2024 were $0.50 - $1.00 or 0.025% - 0.05% if your pay was $20hr to start. 

Top Job Titles	Average Salary
Physical therapist 5772 salaries reported	$73.29 per hour
Inside sales representative 6 salaries reported	$20.83 per hour
Call center representative 1 salary reported	$16.00 per hour
Partnership manager 13 salaries reported	$94,231 per year
Medical biller 4 salaries reported	$19.50 per hour

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