cook

server

registered nurse

nursing assistant

housekeeper

Luther Manor

Several years ago when I started at LM -2012, the gentleman who was the CEO was a very hands on individual. He would visit all the areas of the facility: Skilled Nursing, Assisted Living, and Independent Living. I left in 2017. The new CEO very seldom visited any of the areas, and was quoted as saying "She thought that her visits should be "special", not a normal part of a daily procedure. The people who work in the main administrative offices have absolutely no clue as to what goes on in the facility.  There are far too many administrative personnel that are over paid for the job they do. I feel sorry for the residents who pay good money to live there. I believe that the administration personnel - especially the CEO - syphon off the lions share of the incoming dollars and leave very little with which to hire the qualified personnel that actually provide service to the residents.  The residents are suffering with reductions in services because of poor administrative practices. Too many chiefs, and not enough Indians.  I personally think that running a business in this fashion is criminal. If this establishment is partially funded by the Lutheran Church, that executives from the church need to do an extensive investigation into the practices of the administrative operators.

This company use to be a great place to work until the new Executive Leadership Team was implemented. The former CEO and administrators cared about staff and residents. Now they are taking away staff and resources from departments that are necessary. The people making the decisions don’t work on the floors so they would never know. They have non-clinical people making decisions that are clinical. The nursing department does the best they can with what they have to work with. Nurses, housekeeping, cnas, dietary are all underpaid compared to other facilities. At times feels like high school and you can not trust your own supervisor. Staff feels undervalued. Too many chiefs, not enough Indians. There are about 6-7 chief officers and 6 HR employees! And you never actually see any of them. There are directors for EVERYTHING. These fancy Titles are being added to new created upper management positions- when we really need MORE higher paid front line staff.

Luther Manor Hospice has been a great place to work. We are a close-knit group, work well together, have great leadership and guidance, are supported well, have a family-work balance, and we all communicate well together. Our office is located right on the (large) Luther Manor campus which allows us to walk to all of our visits throughout the day. Small census which allows us to get to know our patients and their family, and we can respond quickly to the needs of our patients and facility staff. Being a non-profit hospice allows us to focus on providing high quality cares. The team is professional, hard working, and cares for each other like a family. Luther Manor Hospice has been a great place to work.

This employer offers good wages and great benefits. Managers generally had open door policy however they really never addressed problems instead made excuses. No stable ADON or DON at this time. Human resources are ignored when they make suggestions to management the hours are standard nursing hours and standard nursing work. Scheduling is very unorganized with nurses being switched from unit to unit on a regular basis no continuity of care. Schedulers are dishonest and make changes without notifying employees. Long term staff seem to be untouchable using phrases such as "you people" to describe race or gender. 1 very abusive male staff member makes threats and this is ignored by management.

There is no "typical day" in Human Resources.  We are a service department and respond to the daily interruptions and needs of the staff.  I have developed an extensive knowledge base and have exhibited my innate ability to successfully coordinate multiple tasks simultaneously while maintaining a calm composure.

I enjoy my job working with employees to educate and assist in the problem resolution of benefits.  I pride myself in the level of Customer Service that is given to those that I interact with.  It can be a challenge, but very rewarding.

I am very detail oriented working the majority of my time independently without the need for direct supervision.  I view my department as a team and am willing to assist a co-worker to complete the job needed.

Morale is at an all-time low.  Turnover is very high and communication is poor.  Clinical side of Luther Manor is good but the non-clinical/administrative side is bad. I believe the turnover rate in some departments are close to 100% in the last year...seems like a revolving door. Salaried staff work excess hours and burn out quickly.  Executive leadership team is non-existent - always on PTO.  The residents are starting to ask about the changes and why staff are leaving. The Volunteer Service department is amazing - one of the only departments bringing the 'community' of Luther Manor together. Executive Leadership Team needs to be mindful when making decisions as the residents are always impacted.

Serving the residents and cleaning dining rooms and kitchen areas and setting up tables.  I learned a lot about cleaning and serving people and about how important food is when it comes to serving someone especially a elderly person.  The management was pretty cool and fair at times but then again I feel they didn't listen at times.  My co-workers are some of the greatest people you could meet and the hardest part about my job was having the patience to wait for the residents to finish eating.  The most enjoyable part about the job was that you were free.  They didn't watch over you the entire time you where working which made me a better and more mature person.  And also the residents they were very funny.

Luther Manor is close to my home and therefore I chose to work there. Overtime, I lost interest and wanted to pursue in my career - nursing. A typical day at work varied. Sometimes we were short so we had to quickly change our routines. I believe a lot of the residents suffered for this. I've learned how to communicate with older people and learn to be patient in general. Management has changed over the past year and has affected many of the employees. Hardest part of the job is that there's no flow. There are things at the front desk that I don't know about, which I should. The phones have horrible signals, sometimes die - not safe at all. The best part is keeping the apartments clean for the residents and learning about them.

A typical day starts at 6am for me! When we arrive for our shift, our nurses gives us a daily report and assigns us a hall. There are 3 halls at Luther Manor and typically there are 2 aids to each hall as well as 2 shower aids who come in at 5am. Then we start our daily care for the day to get them ready for breakfast. Then after breakfast we pooty, change, and lay them down or out in the gerry center. Then arou d 10:30 we start getting them up and pottying them. The. After lunch we potty them again and lay them down. Everyday there are activities throughout the day for the residents. Such as bingo, kickball, crafts, outside activities, etc.

I begin my day with reviewing daily reports, incident reports and reading the pass along log for daily events. I then generate the reports correcting spelling and printing final copies and distributing them to administration and directors. I then walk the building to check on refrigeration readings through out the complex. The rest of my evening I take over the desk and become the receptionist until 12-midnight. I then walk the building again and record refrigeration/meter reading for 3rd shift. My last duty for the night is mobile patrol. Also misc. duties as they occur.

Top Job Titles	Average Salary
Cook 1 salary reported	$18.00 per hour
Server 8 salaries reported	$13.56 per hour
Registered nurse 4 salaries reported	$32.78 per hour
Nursing assistant 1 salary reported	$24.62 per hour
Housekeeper 1 salary reported	$23.21 per hour

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