sales associate

optician

optometrist

associate optometrist

assistant manager

Luxottica

Very corporate. You’ll feel like Luxottica wished you were a robot. My actual supervisor was a great person but he had no power over anything, not even my schedule. I worked very hard and got great call scores and metrics every month but was never rewarded. Zero flexibility for work/life balance. Schedules changed every 3 months using “shift bids” for my department. They say it was “performance-based” but in reality, if you’re a temp, there’s no hope of day shift for you, not even when you have great call metrics and high survey percentages. I actually liked the metrics-based system, I found it competitive enough to be engaging on its own merit but adding in the extra level of call metrics deciding your schedule made people hardly work together as a team because now suddenly if you help Jane with her call knowledge, she might get better than you and take your shift in 3 months.

All in all, the company seems like a good place to work at first, good glasses benefits, on site facilities and cafeteria, impressive building. But work there for a few months and the facade breaks down quickly. During COVID-19, corporate NEVER sent out an email to contractors/temps yet sent out several emails to all permanent Lux employees with different information like working from home details, etc. The email would say ALL Luxottica employees, with zero note for temps so one would assume they were included if they were a temp. Even the supervisors thought temps were included by wording of the email sent to all by corporate. I got mixed messages on whether I could work from home during the crisis until finally the supervisors put enough pressure on corporate to let the temps work from home literally one day before they closed the building due to COVID-19 precautions. 

I then got laid off a week later along with every single other temp with zero emergency pay. I would like to add that this is a Fortune 500 company and would have had no trouble helping repay their workers loyalty. 

Don’t be fooled by their “temp-for-hire” promises. By how they talk about it so vaguely, you would think “temp-for-hire” means they hire you with the actual specific intention of permanently hiring you if you work hard, show competency and reliability. This is NOT THE CASE. They hire temps, give this vague info and then 3-6 months in you start to find out from word of mouth that the department doesn’t even have ANY permanent positions open!! So on top of a completely inflexible schedule with no work/life balance for moms (or dads), you also don’t have a light at the end of the tunnel. You also get paid less than permanent employees. I found out I was making on average $2–3 less than my permanent counterpart, even if my call scores were better. 

It’s one thing to sacrifice in the short term for long term benefits. It’s another thing to sacrifice time with your family for no foreseeable payout. I’ve been told people have been “temp-for-hire” for over a year, two years, etc. During this time you are invisible to the company. Not being informed about anything by corporate during COVID-19 while watching them inform everyone else made me so expendable. My hard work all for nothing, my loyalty and sacrifices going completely unnoticed. I even specifically addressed my concerns about being a temp at my interview in no uncertain terms and was sold on this “temp-for-hire” thing. I regret it. 

If you are someone with kids, someone with any other life responsibilities that you have to balance with your career, then this job is not right for you. If you are someone that cares if a company appreciates your value, then this job is not right for you. As someone who graduated college in 2018, I would say that unless you’re an online college student, that even college students will have a hard time here due to the quarterly schedule changes with zero flexibility.

Typical day at the corporate office in Mason, OH involved meeting after meeting after meeting...and no time to ever do the work that came out of all those meetings. I did learn more about the optical industry, and learned some new skills that I have been able to utilize in other work. Forget normal work weeks, 50 to 60 hour is the minimum at the corporate office. Employees afraid to leave at 5pm, you will be dinged for not working hard enough. Constant fear of losing your job leads to a very poor work environment.

Management, or the Leadership Team as Lux likes to call it, showed very little leadership. Lux is incredibly top heavy, too many chiefs and not enough Indians. The leadership team seemed to have very little to do with talent and ability, and more to do with who you knew. There are some quality managers of course, but unfortunately those people are very few. This company is incredibly corporate, layers and layers of management and red-tape.

Hardest part of job was dealing with the indecision of the leadership team. Prepare to be given direction to only minutes later have that direction changed, and within hours have it changed once again. It's all about squeezing every penny out of the customer, rarely did I ever hear anyone in leadership mention helping someone see better.

Lux likes to tout all sorts of perks and the potential to make a big bonus. Don't let that fool you, to make bonus the sun, the moon, the stars, and the planets all must align! The review process is the most ridiculous thing I have ever seen. They do a big dog and pony show about reviews, and make you jump through hoops throughout the year documenting goals and doing self reviews. In the end it really doesn't matter much what you did, your manager will score you what they want...and much of that is based upon how well they like you. Also, much of your review and bonus is based upon meeting unrealistic financial goals.

I wish I could say more positive about this company, but I can't. My advice, if you are hired at Lux, start looking for your next job immediately. Turn over at this company is very high.

The nature of the work is generally uncomplicated and low-stress, both physically and mentally, making it manageable for most employees. However, this only holds true in well-performing locations. In branches that are struggling or labeled as "dying," the work environment can become significantly more stressful due to unrealistic expectations, lack of support, and pressure to compensate for systemic issues.

Upper management and corporate leadership often offer minimal benefits that are positioned as generous, though they typically fall short of meaningful impact. There have been instances where misleading promises or exaggerated incentives are used to motivate employees into taking on additional responsibilities or participating in specific initiatives, only for those rewards to be delayed, reduced, or  most of the time never received.

Recently, base-level employees were granted a modest pay increase of just $0.40 per hour. While this is appreciated by some, it’s widely seen as insufficient in addressing the broader concerns related to compensation and cost of living. Meanwhile, managerial staff are reportedly subjected to punitive measures like write-ups or demotions, based on metrics that don't reflect their actual performance or the realities of their location.

As well as corporate has made decisions to increase the prices of underperforming products, sometimes by as much as $100. This pricing  has not been well-received by customers and has contributed to a noticeable drop in sales. Despite the top-down nature of these pricing decisions, employees are frequently blamed for the resulting decline in revenue, creating a culture of misplaced accountability and low morale.

Opening up your location, going to the bank to drop off your deposit, handling patients, answering the phone, writing goals, selling, scheduling, adjusting, pretesting, and much more. This is a great starter job to dip your foot in the world of optics, but if you have ambition I would urge you to simply take it as a learning experience and NOT place your eggs into the “this is your long term career basket”. Unless you are part of EssilorLuxottica’s corporate team or in some specialized field, you will never be valued/evaluated fairly or to where you deserve. All retail subsidiaries of EssilorLuxottica have some of the highest turnover rates than any other international company to date. Their people turn and burn and it always revolves around the same reasons: they don’t get recognition, their ideas get ignored and then months later someone in a managerial position trickles down this same idea and is praised for it, people get passed up for promotions due to biases or external hiring, management is terrible, being overworked with all the same responsibilities of a leader with none of the pay or the title, and the constant pressure of meeting quotas over customer satisfaction. All of these factors eventually break you down and bring your moral so low that you lose the preppy excitement and eventually become someone who just goes through the motions and then you quit or they fire you. I’m speaking from a managerial position within the company and even I recognize these flaws I’ve seen people become deterred from pursuing optics and change career paths or majors because of this company. Unfortunately EssilorLuxottica is one of the biggest if not the biggest corporate monster that exists in the optical world; so as I stated before, learn all you can, drink up the knowledge and the free resources at your disposal whilst working here,  and then run. 

Being a Lab tech would be fine if you got the training. As a retail employee of several years, I am used to thinking on my feet and learning quickly. How you are supposed to learn to do this job with no training is beyond me. I was the only one in the entire store who kept up with the Luxotica online training. 

The staff made it so much worse as they all hated one another so on top of doing the job of three people, I also had to placate grown people in their late 40's and 50's every single shift. 

They either work you 29 hours a week so you don't hit 30 and get benefits or you get 4 hours a week. If you work over 30 hours a week, which happens often, they act like it never happened and don't report it because they won't give you benefits. There were people working 36 hours a week for a year on our staff who "weren't considered full-time," and couldn't get benefits. 

If your shift ends at 4 and the lab wants you to stay half an hour to run more glasses or clean up after them so they don't have to do it at closing, OH WELL YOU HAVE TO STAY. 

I was also helping close out the retail side, cleaning, and restocking their shelves while the Assistant Manager watched TV on his phone. If I helped the retail side, the lab side screamed. If I refused to help the retail side as the lab wanted, the manager screamed and somehow my hours would get cut. The Assistant Manager could be as big a jerk as possible and refuse to help anyone else and that was fine. 

The backbiting was ridiculous. In retail people talk trash often which is to be expected but really. I caught the brunt of everyone's bad temper towards one another and in general how much they seemed to hate their job. I've never worked somewhere where people spent the entire day, every day telling everyone how much they hated their job. You went to school for this specific job, what did you honestly think you would be doing?

There were good moments at times but not nearly enough for me to ever go back.

Luxottica was a decent place to work outside of a manager who works in the Shipping/Receiving department. She expects you to work like a seasoned veteran after only a few shifts. Which can be kind of hard when you only work 1-2 days a week because they send you home early almost every shift  or you get sent to a different department before you can master what you are currently doing. She also is apart of the extremely high turnover rate Luxottica  has. Six people including me were hired in the Shipping/Receiving department  to start 1/25/2020 by 2/22/20 only one of those six people remain working under her. Four leaving because of her and the inconsistent hours. She fired me after I was late three minutes on two separate occasions. I do understand being at work and being on time is important, we were only making $100-175 a week because of the amount of hours we were sent home early. A full check should have been around $350 a week. All 6 of us were hired to the weekend shift Saturday-Monday 12 hours each shift. In the span of almost a month we did not work a full 36 hour week once. We left early every single Saturday, only had to come in 1 out of 5 Sundays and got sent home early twice on Monday. While they said it was a 36 hour work week we averaged about 20-24 hours. They told us it would pick up and we would receive more hours. It never got any busier and we still kept getting fewer than 36 hours a week, despite that they still hired 3 more people for the department.  She had us write our phone numbers down to call us if they ever needed help during the week since we were getting sent home early so much. She never calls but the people who work during the week have mandatory Saturday OT . So while we cant even get the full 36 hours THEY HIRED US to work, the employees who work M-F are now getting OT pay

A normal day at Luxottica would consist of a morning meeting and overall plan to acquire the goal for the day. Changes would then be made to the coating machines necessary to meet the daily goal. The work volume would be moved to our area of the department where we have to load the lenses into sectors and into the coating machines. Maintenance is required on coating machines everyday, so as an operator I would have efficiently complete this task while at the same time other coating machines are running simultaneously. Maintenance involves changing the shields protecting the inner walls of the coating machine from chemical deposition, replacing ion guns, and at times replacing electron beam gun emitter(rebuilding these different types of guns are also part of the maintenance). That is usually a typical day. I have learned how to work with others and how to plan my day around the expectations that my upline provides and what management expects. I've also learned how to troubleshoot these coating machines. There are times where alarms/errors occur during the coating process, the machine pauses, so one must know how to correctly clear the error otherwise the run could be blown(ruin the lenses inside). It is very critical to pay attention and to be aware of every detail to avoid such a mistake of blowing a run full of hundreds of lenses. The hardest part of the job is dealing with others with different ideas to the job, other than that the actual job is not that difficult. The most enjoyable part of the job is that I have very little supervision, giving me the feeling of trust in what I do. As well as being able to have an opinion and being listen to.

This place is only interested in contract work assignments. I was told they wanted to hire me, (even used my scripting I used on my own calls for future training classes), but without a word ended my position on the 90th day. This company does not train efficiently(because they don't care if you succeed-because you wont last long), communication is poor and no one is held accountable for anything they say. They want you to fill a seat-that's it, and they will not hire anyone, so they can avoid giving any benefits or security. I was lied to and told they over hired for the position but a week later was contacted by multiple recruiters for my SAME position. I'm now facing a possible eviction and all my bills  are due, due to not knowing it was a 3 month contract (I was advised it was a temp to hire) and I am now scrambling to find alternate work. I kept hearing how I was great, my numbers were great and how everything was soo great, until I was blindsided. This company does not value anyone coming through the door and it is a consistent cycling through employees. I saw them cut over 12 employees that had a 2 month contract-and those employees weren't aware it was contract work. And this company is well aware you can't collect unemployment  but promises you the moon. There was no legal recourse for what happened to me,  even though morally it is shameful. Totally worst experience of my life! I wouldn't work here if they begged me too! 
And after this experience, I have taken to social media about Luxottica/Essilor, Med Mart, Oakley, Eyeglasses.com/ Contracts Direct>all the same company>THIS IS A MEAT GRINDER COMPANY

I was a temporary employee.  The manager didn't give my hire on paperwork for a week or two, even after me asking her for it for a few days.  I finally got all of my paperwork completed, next paycheck came and I still did not get paid.  I had to remind the manager several times to contact HR with proof of my hours worked.  This delayed my first paycheck by a month!  Fast forward to January 8th, and I didn't receive my pay, again!  Why?  Apparently, Lenscrafters changed their payroll system and for some reason my direct deposit did not go to my account.  Today is January 14th and I still have not been paid!  I can't get a hold of anyone except for a customer service rep through Facebook and she can't help me much.  I can never reach an HR Manager.  I do not want to speak to your HR call center through ADP!  
I received no briefing over the optical side, even though I was to assist customers pick out the correct eyeglasses for their prescription.  Customers would ask me questions about the optics side but I could not help them because the store did not want to train me on that side yet.  So, after spending all that time with the customer, I was then to push them to another eyewear consultant, whom would reap the benefits (commission) of my customer service.
I am a firm believer in having fun where you work, but it needs to be kept professional!  If employees are going to be loud and BSing with each other, do it in the break room.  The manager shouldn't have to constantly shush them.  The unprofessional behavior made me feel very uncomfortable in front of customers.     
I think I would have enjoyed my experience at a more organized, professional Lenscrafters.

Your day begins with people running to the time clock because the company moved them to each department and away from the front door. Parking is horrible and you usually have a quarter mile walk to get inside the building. You can learn to use multiple systems but you're at the mercy of whoever is training you to do so. People are so afraid of being replaced that they won't fully train you! Management is about production and attendance. That's it. There's no employee development and your production requirements constantly increase. The supervisors are uneducated whip crackers who could care less about your vacation time, even if you put it in 2-3 months ahead. No supervisor is even allowed to develop their own management style. It's either Lux's way or the highway. Co-workers are okay for the most part but most are related and gossip is rampant. The hardest part of the job is not to lose your cool after being dressed down in public by your superior for numbers or otherwise. Management treats associaties like children and policies are not enforced equally across the board. Matter of fact, most company policies don't even apply to management. HR never sees your side of anything! The most enjoyable part of the job is walking out the door at the end of your shift. There's no better feeling than being able to think, walk, and use the restroom at your own convenience. This company really is in need of a union. It's actually TOO LARGE not to have one.

Top Job Titles	Average Salary
Sales associate 921 salaries reported	$18.76 per hour
Optician 318 salaries reported	$29.66 per hour
Optometrist 198 salaries reported	$69.83 per hour
Associate optometrist 60 salaries reported	$577 per day
Assistant manager 29 salaries reported	$25.54 per hour

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