delivery driver

repartidor

paquetero

package handler

customer representative

M-Star-Shipping-Corp

What is the best part of working at the company?
The best part of working at Focus Workforce Management is the opportunity to gain hands-on, real-world experience in recruiting, supervising, and professional communication. The role allows you to manage the full hiring process, onboard employees, handle client interactions, and develop leadership skills. It’s a fast-paced environment that pushes you to learn quickly and build problem-solving, multitasking, and decision-making abilities that are highly valuable for a career in staffing, HR, or operations. For anyone looking to gain professional skills and grow in a short amount of time, this role offers significant development opportunities.

What is the most stressful part about working at the company?
The most stressful part of this job is the constant pressure to fill job openings on tight deadlines. You are held accountable for meeting targets, and there is intense scrutiny if positions aren’t filled. Even when you succeed, many of the hires are unmotivated, unreliable, or fail to show up, which can make your work feel frustrating and sometimes pointless. The role also demands being on call and working weekends, leaving almost no work-life balance. While supervisors are technically available, most situations require independent problem-solving, so it often feels like being “thrown to the wolves.” On top of that, client expectations vary by location, and some can be critical or harsh over minor issues, adding pressure to an already high-stress environment. Rapidly changing priorities and last-minute assignments create a fast-paced and unpredictable workplace that can be very challenging to manage.

What is the work environment and culture like at the company?
The work environment at Focus Workforce Management is fast-paced, high-pressure, and results-driven. While supervisors are technically available for support, most of the time it feels like you are left to handle difficult situations on your own. The culture can feel unstable and “sketchy,” with internal staff and employees often treated as disposable. Clients can be critical or demanding over minor issues, and there is constant pressure to meet hiring targets. While the job provides valuable professional experience and skill-building opportunities, the combination of unpredictability, high stress, and lack of long-term security makes the environment challenging and difficult to thrive in.

What is a typical day like for you at the company?
A typical day as an Account Coordinator involves juggling multiple responsibilities at once. I spend most of my time recruiting and onboarding new hires, communicating with clients, and managing employee schedules. Much of the work is deadline-driven, requiring quick decision-making and problem-solving on the spot. You handle unexpected challenges frequently, from last-minute staffing requests to employees who don’t show up or aren’t motivated. While supervisors are available if you need guidance, much of the time you are left to navigate these situations independently, so you need to be adaptable and a fast learner. The day can also include administrative tasks, reporting, and checking in with clients, all while staying on top of staffing targets and deadlines. Because of the constant demands and unpredictability, it’s a high-pressure environment that requires focus, organization, and resilience.

Overall there is plenty of needed improvement from the top down. The business, from my point of view, seems to be ran from a very reactive stance as opposed to a more proactive one. This creates issues on many levels.

I give the company some slack because it has been rapidly expanding over the last several years; and, many companies would experience similar growing pains under such conditions.

The biggest issues I have seems to be the unresponsiveness of the top end management. The middle and lower management of the company is very responsive and seems to have a problem-solving attitude. Many issues are brought to management though that never seem to be taken care of or resolved; even relatively minor things that would streamline day-to-day operations. A big part of this, I believe, is just due to how linearly structured the company is. More employee empowerment is definitely needed.

The work hours and expectations are ridiculous at times and are often exacerbated by the above mentioned problems. The work environment for temporary staffing is already hectic, stressful and frustrating enough; but, not having the tools necessary to be successful only adds to the frustration. Even worse, being made promises that often have no follow through is very negative to overall moral. In a sense, I often feel like upper management hinders successful operations more than helping employees be successful.

The wages and benefits for the company are very noncompetitive it seems. The company does not offer any annual raises, bonuses or incentives and good luck with requesting one as the request would probably be largely ignored or brushed off. The benefits are pretty modest at best with only paid time off and health care insurance. Better than nothing; however, far from being competitive in this day in age of profit sharing, 401k match, vision/dental, etc.

The people are one of the more positive aspects of the company. Everyone that I have had experiences with seems to be friendly and of good-nature. A lot the employees are overwhelmed and overburdened with responsibilities and I believe that a lot of us perform very diligently despite the negative circumstances. I also firmly believe that the business model is sound. For a company looking to use a temporary staffing company, this company is not your average staffing company; and, you could do a lot worse. If the company was managed better to begin with, the growth would be even greater than what it already is.

For industrial employees looking for a staffing company to sign on with for potential long-term opportunities, you cannot go wrong with Focus. I would be willing to bet that, at the local level, Focus employees are friendlier, more accommodating, and will better serve you than a lot of other staffing companies around. At least, I know I for sure would.

Focus is a temp to hire company located in the warehouses they supply employee's for. My office was located at Gold Tip in Orem, UT and I hired their employee's. I loved my work environment, Gold Tip's management and their employee's, and came to love all of my employee's as well. 
I was employed by Focus Workforces. My supervisor was amazing, but once he quit, I really got a glimpse of how horrible the upper management was. For the sake of anonimity, I will use numbers for the chain of command, putting the highest manager at number 1.
When I first met manager #1, he made me feel extremely stupid. He was arrogant, and came across to me as sexist. When I asked him to explain something to me, he chuckled and then answered talking slowly, as if I was a child.  Manager #1 is also the one who terminated me in front of Manager #2 and another employee, and again, Manager #1 was arrogant, treated me as if I were stupid and didn't know what things were, and kept dodging my questions. 
The pay was not even close to compensating me for the job requirements or what I was worth, and they refused to give me a raise. I was the only Focus employee and they demanded that I complete a work load meant for 2+ employee's,
I worked when I was sick, on my days off, and after hours because I was the only employee, which I didn't mind doing, but I was not getting paid near enough. I did everything I was instructed to do, but was never recognized for anything, and then, I was terminated without cause. I was never verbally warned or written up for anything, and losing my job was a complete shock. In my opinion, as well as Manger #3, this was an unnecessary stupid move. When I asked the reason for my termination, which I did several times, they avoided answering by changing the subject, and I never got an answer. 
Manager #3 hired me because he was promoted to be an Area Manager, overseeing both Focus locations in Utah. He knew I was an excellent employee and that he never had to worry about my location because of this. Manager #3 ended up quiting because the promotion and pay he accepted, was not what Manager #1 had promised him.
I was dedicated and loved this job and would work for them again, as long as I was paid what I am worth, and not working under managers #1 and #2.

What is the best part of working at the company?
I was seriously impressed on the way that they seemed to keep things light hearted and as upbeat as one could expect to encounter on a job all the while maintaining a professional work invironment right after the really bad part of the pandemic (while everywhere workers were a little nervous and confused about the future they provided guidance in a unsure world with leadership. I also appreciated there professional approach to everyone using their PPE. I drove 45 min. one way to work and I wasn't making a whole lot but it was a team with only half the employees that we needed to work like a well lubed machine but we managed to break records, if you wonder if it's a good choice my experience was very good, I didn't make a fortune but I have only good memories. I recommend if you can work out an acceptable wage! 

What is the most stressful part about working at the company?
I explained that we were half staffed, at the time they were pushing for everyone to work 6 days a week, then it went to 10 hour days then they were talking about 7 day weeks but it was a remote location and was hard to aquire new employees. The Co. Actually brought employees from down in Mississippi to lend a hand which was brilliant created a great feeling of being a part of something bigger then ones self with big hearted people. 

What is the work environment and culture like at the company?
Team work, by the book, do whatever the job asks of us proudly, plenty of room for someone willing to learn to grow into the right position. If you had a problem someone always willing to help. There was also plenty of attention for those striving to break records, time and a half, and double time pay, with bonus incentives. 

What is a typical day like for you at the company?
Clear minded trying to think ahead when you arrive and dragging tail knowing no one can accuse you of not doing your part as you leave, great management.

   When first signing on, I was told that this was a full time position. While a full work week did, in fact, qualify as full time, I quickly and disappointingly found out that Focus is a temp agency and my work wasn't guaranteed. While there are temp-to-hire programs with guaranteed work, I wasn't at all made aware of the impermanence of the job and therefore didn't know about them (though you can switch to those at any time). I don't want to paint them as dishonest, per se, but the nature of the position was NOT made clear.
   As for the job itself, it was... fine, I suppose. Two breaks per shift, with vending machines as well as prepared food, was nice. It definitely took a bit to get used to the long hours and manual labor. You often walk up and down stairs multiple times per hour, and it's surprising how heavy a box of clothes can feel. I found myself doing nothing but sleeping and working on work days. The 3am, dark, exhausted drive home on roads, most with deer everywhere, was scary, but I lived 45 minutes away; if you live in Ottawa, it's probably much simpler. The people were nice, some never talking, some overbearingly friendly, but all helpful and kind, though you do the majority of the work completely alone (could be good or bad, depending on who you are. I didn't mind). I wouldn't describe my experience as positive, but by no means was it awful.
   Also, after I left and even after I responded to a text from them and said I no longer worked there, they called and emailed me almost every day to tell me work was available. They might still be, but I had to block them to stop it.

I've worked for Focus nearly 10 years and when I first started I was a production worker at a client in Ottawa KS. I tried my best, had perfect attendance, and strived daily to show that I was capable and willing to help the company and the client any way I could. After a few years I was promoted to the Lenexa Office. I've continued to work with this company for many years and will likely continue to do so for many more to come. This company at its base has wonderful morals and great management. Its unfortunate that everyone's experience is not the same and that a lot of employees who leave reviews have had a negative experience. I wont say that there were not times that made working for Focus a little difficult but I made reports to managers and gave them time to take action and remained patient and diligent and in the end things worked out. It may feel at times that you are not being heard or that your problems don't matter but the truth is any good manager needs to hear all sides of the story and seek council with other higher ups to ensure that the appropriate decision is made with both the employees and company's best interest at heart. This company has helped me grow as a professional and individual over the past 10 years and I am forever greatful for their support and transparency. 

A general day consisted of being on your feet for 11+ hours on concrete flooring with little to no padding mats for you to stand on. The work is pretty repetitive for packing. You gather the order once it has been sorted, then you scan each unit at your station, check for damage or missing units to the order, log any back ordered units in the order, complete problem ticket for any damaged or unit shortages in the order, pack the units in the suitable packaging, and then place the shipping label on the package after it prints and place it on the belt to shipping. There were some issues between coworkers that may not have been handled in the best manner and there was some lacking on a few team leads parts in managing their rows. It was also rather interesting when those same team leads would go sit near the office area for long periods of time just talking and then finally come back to their row roughly 2 hours later and get on your case for taking a short breather at your station due to you are shaking after working to clear the bins in your area.

Depending upon job position depended on what the day consisted of, every shift began with stretches announced over the intercom system, I have worked in assembly which was fairly quick paced putting together a few parts and inspecting the motor as it comes down the line, in machining had to take parts and run them through various machines and check them after each station for flaws, and in die casting it was really hot and fast having the parts kick out and needing to file down the extra aluminum from the molds to form the parts needed.

I learned a lot from the different stages of the factory and I learned a great deal of the work that goes into each and every motor made by Kawasaki

Management was ok, it changed while employed and didn't get a full opinion of the new management

The hardest part of the job was the pace of the job, it was quick paced but after getting the timing down and a little experience it becomes routine.

I enjoyed the benefits of the job the most, such as a cafeteria that you can use your company badge to purchase food with that would be paid with your next pay check

As a recent college grad, I learned a lot during my time at Focus--a lot of phone skills, confidence in working with all kinds of people.
I expected to be working with folks of similar qualifications, but none of my co-workers had HR experience before, and only a few had even worked in an office before. Usually, they were fun to work with, but sometimes it was frustrating being so much more qualified. 
There was a lot of turn-over. I was there for six months and 14 of my peers had come and gone by the time I left.
I was let go with no notice or severance package at the end of peak season because I was over qualified. 

My location was super important for the bottom line of the whole organization, so upper management visited often. They were always rude and combative, didn't want to waste their time talking to low-level employees like me. However, they would often hand out $100 bonuses for coming in on your days off or meeting certaiin recruiting goals. If you wanted to work a lot of hours, they will totally let you--during holiday season at least. 

I was an order puller at Nifco in Shelbyville. I was really happy to get the job. It took a couple days to find out what I was in for. It definitely wasn’t what I expected. The management and leads are very unprofessional. They have family working in the same department with the same people who are in charge. So favoritism is a big issue.  There was no enjoyable part of the job. I dreaded going in every day from day one. I would skip brakes and do everything I could to get my numbers for the day, which was when unnoticed. The other employees who had been there for some time before me would rarely get the daily rate. They were just so worried about me and running my day. Instead of being able to work professionally and helping the new employees. When I asked for focus to get me back to my old department she said that wasn’t going to happen. I wouldn’t recommend anyone for this position unless you want to be made fun of, belittled, and made out to be a liar with no proof. Again Focus was not the problem. The managers in the department were. 

Top Job Titles	Average Salary
Delivery driver 133 salaries reported	$27.92 per hour
Repartidor 29 salaries reported	$28.00 per hour
Paquetero 1 salary reported	$27.50 per hour
Package handler 3 salaries reported	$28.00 per hour
Customer representative 2 salaries reported	$27.75 per hour

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