maintenance technician

leasing consultant

property manager

make ready technician

assistant property manager

Upper management cares only about making money, PERIOD. Residents suffer due to aged facility, poor upkeep, and a lack of MAA putting money into their properties to keep them desirable and livable. Too much emphasis placed in the wrong areas, not enough in the right areas. Even though the company brags about making money, LOTS OF MONEY, for its stock holders, it will chastise you and fire you if you go outside your budget for legitimate costs to keep the property running. Management will say that they will give ample time to bring the budget under limits, but if results are not seen immediately, you're gone without any notice! MAA refuses to invest monies in very old and aging properties and feels that if a local property can operate within a budget, you can, even though they're doing unfair comparisons as each property is unique. MAA doesn't care about its residents in that they will show on their website a clean and upgraded unit, but in reality, the resident receives a unit with 20 year old appliances that are dirty, discolored, and barely functional. Some residents won't renew leases based on the overall condition of the property. MAA won't replace failing roof systems but rather will 'Band-Aid' patch them over and over. Pool cleaning is a must since upper management sees it as a "selling tool" but then fail to address other cosmetic property issues such as exterior painting, upgrades to failed and old lighting systems and so forth; all emphasis is on pool cleaning! Employees gripe to upper management and by-pass you completely; so if you upset an employee, watch out! Chain of command is ignored and certain employees get preferential treatment over others. PM's undermine and set up workers to fail; if you complain to management, they put you on a 'track to improvement' and then get rid of you if you actually meet their demands. Too much training videos to watch (about 30 sessions lasting about 30 or more minutes each) that you are required to do while on the clock, but still meet the daily demands of the property which are unobtainable for anyone! MAA wants everything in-house but won't properly staff you in order to do it. One typical day of 8 hours has 14-20 hours of work and much work is either done off the clock or with a shortened lunch break just to try to stay ahead, and even so you can't. MAA doesn't support its own core values. They claim high morality and fairness in their values but fall utterly short on delivery. MAA is a money driven company, meaning that anyone who threatens to take a single dollar out of their pockets for any legitimate reason is doomed, and there's no grace given at all. Long term, but horrible PM's are allowed to stay but all else are driven off or written off by MAA. There's no chance for survival here and the residents are given a just above 'slum' place to live. I do feel bad for them. Whenever a company is money driven and cares only about feeding the greed of itself and its investors then this is a company to avoid at all costs.

MAA is by far one of the most negative & toxic working environments you can work in. If you like to be micro managed & constantly having management looking over your shoulder & listening into your phone calls then this would be a good place for you. 

Managers do whatever they want & take no responsibility for their actions. If anything goes wrong they will ALWAYS put the blame on someone else. They are very fake. When the RVP's stop by the managers will ask everyone to smile & look happy, although the truth is the entire staff is miserable. Managers work on fear & intimidation cause you have no job security. 

MAA is not consistent at all. New policies in place every week or so. The truth is the managers don't even know the policies. They make them up as they go or provide incorrect information.

If your in sales your expected to get 12 hours of work done in 8 hours. No excuses for ever not being able to complete everything on time. You could tour the property with prospects all day long & even get a few leases, but if you don't get 100% of your follow ups done by the end of the morning, your labelled as not doing your job. Unrealistic goals, you could be a top performer month after month, year after year, & its still not good enough. They will always come up with things you need to do better. Focusing much more on negativity & thats why they have such high turnover. I have never seen such high turnover like this, its worse than a restaurant that constantly has people coming & going. MAA wants you to make them as much money as possible while giving you as liitle as they can in return.

The pay is awful. Sales will usually start at around $13 per hour. Sales commissions are towards the lowest in the industry. And you have to make sure everything is completed in order to get paid. Even if one non important internal document is missing or a line is not filled out or intialled you will not get paid. However the lease is completed, the resident is moved in, the company is getting paid, but the employee is not. Very disappointing. The sales goals are in place to not be hit. That way MAA won't have to offer you an increase in pay & won't have to pay you any bonus. If too many sales agents do well then they will have to payout bonuses & MAA doesn't want that to happen. The sales agents are the ones that bring in the revenue. Instead of taking advantage of them MAA needs to start rewarding them.

Make sure you don't speak up or give your honest opinions on things. If you do & the manager doesn't agree your job is at risk. They will find a way to get you to quit or fire you. Even go as far as making false claims & blatant lies. Since its "at will" employment they can & will lie to get their way. No respect for employees, no appreciation, none at all. 

Actions speak louder than words. And MAA's actions will show you time & time again they don't care about you. Employees are replaceable, so they will just find tne next sucker to come aboard & then that person will regret it in all likelihood.

1. The training provided by MAA was great and having one-on-one training with a Training Specialist helps explain the main objectives of the job and the day-to-day duties (especially if you have never worked in Property Management).  You wear many hats as a Leasing Consultant and you never know what is going to be thrown at you, so this position helped hone my Time Management and Organizational skills.  

2. The job itself is enjoyable, but I only worked at one property for one Property Manager and my experience was not positive. The atmosphere of the office was dictated by my PM's mood (if she was unhappy the atmosphere was negative and everyone was stressed/on edge).  When the team would reply to "How many apartments did you lease this weekend, week, etc." the answer was always "That's it?  That isn't going to make our Property #1 in the region."  It didn't matter what the number was, there was no positive reinforcement.  

3. Regional VP & corporate manager visits are manicured, staged and incredibly fake.  The PM told certain employees not to speak (they were instructed to direct all questions to me) with fear that they would embarrass the PM.  There is an overwhelming feeling of judgement and degradation when you have to "kiss the ring" of upper management during these interactions.

4.Be prepared to complete 15 hours of work in 8 hours. I am an expert at multi-tasking and time management, but anything can happen and some days everything can't be done.  

5. I enjoyed interacting with Prospects and the entire Touring process.  Unfortunately, I was given many administrative duties (to prepare me for an Assistant Property Manager position...so they say!) that I wasn't able to tour as much as the other consultants, resulting in less leases and less commission.  

6. The area I worked in had a large population of people that would treat the Leasing staff and Maintenance as "The Help."  On numerous occasions, Residents would try to use their job title or salary to infer that we should be privileged to have them live on property.  Many Residents would demand ridiculous requests because they pay a higher rental rate than the average in Orlando.  

7. PTO and insurance are good.  You only get 3 sick days/year and that does not increase EVER!  Health incentives are a nice bonus and HSA bonuses to complete certain healthy tasks are a great motivator to take care of yourself.  

Conclusion: The "leasing" part of the job is fun and if you are as lucky as I was to have a great group of Leasing Consultants to work with you can get through the bad days.  I do believe working at a different property and having a manager with a positive management style would have kept me from leaving the Property Management field.

Of all the bad reviews you’ve read about severely low pay and horrible management, it’s all true. The company buys old properties with endless issues in ideal locations, does not upgrade them and takes advantage of those in need during a horrible housing market. They also don’t have consistency in leadership standards or properties so you could end up at the worst property (one of the largest in the Atlanta market) with immature children or older entitled people with no people skills. In typical day you will do several things not in job description plus deal with unreasonable and needy residents. You will be very distracted and unable to be productive due to unrealistic expectations set by the company on how to answer phones and interact with prospects/residents. You will never get bonuses, you won’t receive quality training and they promote any young immature person in the “clique” to be part of management (there will be zero diversity)and management will lack professionalism development or people skills. Hard work and going above and beyond has no incentive here. MAA is possibly the largest company that pays the least in the entire  industry yet you will do more tedious work than the equivalent with any other company. There are much better companies with better people, better leadership, and much better pay. If you’re looking for something just to temporarily get experience to be considered for much better, then roll the dice but be prepared to eat ramen noodles in the process because you’ll be overworked and underpaid but severely stressed and annoyed. You will have zero work life balance and no time or money to enjoy the little time you do have. Keeping sanity will be your biggest challenge, nothing enjoyable about overworked and underpaid and management being poor is not a help. One star rated and definitely do not recommend. 

MAA was an absolutely wonderful company before the merger in September 2013, actually the best company to work for in property management. Then after the merger, especially after January 1, 2014, the company's top people have forgotten the "core values" that MAA wants to brag about so much. Everyone used to have a name but it's has become where everyone is just a number. Your number is either determined by occupancy, GOI, survey numbers, or the ridiculous Lead2lease numbers. I would have never imagined feeling that ones job with company would feel threatened on a daily basis until experiencing it myself now. Everyone knew your name, it was like a big family, the feel of the company and the direction has taken a sharp right turn and is not a company that I nor many others would recommend. The pay has been pretty good but when budgets are made to make one fail and not achieve bonuses, they are just average or even below average. It's sad that once the greatest company of employee rention and the importance of customer service is now a company focused on dollar signs and "get rid of" employees that have great tenure and have proven success. The new core values should be money, profit, money, profit, and money. Drop customer service to the residents and great communication/relationships with the employees! Do the right thing to make the most money at every possible moment or you'll be cut!

Management only cares about themselves. There are cliques and one manager decides they don't like you, your job is on the line. If you are in the clique you are allowed to break policies and do what you'd like with no repercussions. 

You will work strictly office hours and your manager gets to show up and leave whenever they feel like it and still get paid their normal rate. You will be stuck doing work above your pay grade yet, never be compensated for it. I learned very quickly that this job does not pay very well as I have friends who work as part time cashiers at grocery stores and they are making almost $3-$5 more than I was. I was subjected to a very unsafe work environment and no one even cared. Residents will threaten you, yell at you, and if you live on property it's likely that residents will show up at your apartment or ruin your personal property simply because you work for this company. Oh, and if you live on property and quit or are fired you are served a 14 day notice to vacate. Be careful though if they don't like you they might try to charge you all kinds of crazy fees that are not written on your exit paperwork OR your lease agreement. You will have to file complaints and fight tooth and nail for normal treatment.

They got me with the smiles and the corporate philosophies. Great concepts but surely every property level situation is not the same. I learned quickly that the culture is one that requires you to be with the company for at least 10 yrs to be respected. If your manager has been with the company forever, they are automatically part of the " inner circle" and they can operate the affairs of the property how ever they feel and be just fine. Just make sure everything looks neat and clean, hang a few balloons when "Memphis" comes to visit and all is well. Feed back is not respected or appreciated.
Very dated in their corporate philosophy; fresh ideas are not embraced. There is a " band aid" process for broken property level practices. Low team morale. Horrible Ensembles! Very very dated in their approach to sales and marketing. Collection process makes it impossible to work with residents. Forget getting a bonus!
But if you stay long enough and nod and smile you will do just fine. Leave your creativity, imagination and drive for success at home; no room for change.
Highly disappointing.

What I like the most about my career is training, motivating  and meeting new people. I have a solution to their need. I also enjoy watching new associates turn into great sales people. I am a people person, So it allows me to reward myself with meeting new people My every day is crazy busy, which is the way I like it. I am talented enough to wear many hats and I love helping people. 
I am always learning new things and I am able to grow with changes that may challenge me. The hardest part of my job and the only reason I am wanting to change companies is the travel away from my family. I leave on Monday and come home on Friday. I will work hard for any company I work for just like I do for this MAA. I am well educated on nutrition and when I had my nutrition clubs was some of the happiest times in my career. I would prefer to work for a company instead of own it.

This property has definitely been a stepping stone for me. I've learned a lot about the industry and how things are supposed to be taken care of regarding lease information, fair housing, and so on. Definitely showed me a lot about professionalism. I enjoy working with the team I'm currently with. The hardest part of the job, I honestly can't find an answer to that just because it's not a very hard job, just can be nerve wrecking at points dealing with people's daily lives. I particularly enjoy learning new things and dealing with people daily. I'm very good at keeping tenants happy and I take action to make sure new tenants get that great experience, even if something has gone wrong with move in's, etc, I personally go in and make sure things are taken care of. Coming to work can actually turn my "not so good mood" into a great mood.

MAA is a great company the South region is the problem and needs a complete make over. I was fooled with the good benefits and the smiles from the start. But this company is just like any other property management company. THe company as a whole has great values, but there are different values at each property depending on who your surpervisor is and what her values and morales are. Compensation was average and they have a weird evaluation policy that makes it hard for you to get a raise. There is good job security I never worry about my job, because I love doing what I do, although advance is a issue. This is something that definetly needs to be worked on. It's all about who you know and you better know the right people in your region. As far as managment it really depends on what region you work within. I have a great work/life balance, this I love.

Top Job Titles	Average Salary
Maintenance technician 1 salary reported	$27.03 per hour
Leasing consultant 3 salaries reported	$16.67 per hour
Property manager 8 salaries reported	$65,000 per year
Make ready technician 1 salary reported	$20.31 per hour
Assistant property manager 3 salaries reported	$24.97 per hour

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