MARTTI

Run away from this company, if you accept it you eventually will be sorry you did, the majority of the interpreters love their jobs, love helping patients & providers but due to the way we are poorly & unfairly treated most of us are there until we get a better job, they pay so low compare to the load of work we do, you will be paid the same if you are just a high school graduate as if you have a college degree, or even if you are a doctor md (slap on the face) , your supervisor & manager won’t care if you get sick, if your kids get sick, if you have a family emergency, etc... everything justified counts against you & it’s an occurrence, if there is a snow storm or if you are in the middle of an accident in the hwy & if you are  5 mins late it’s counts against you, so many people have quit since I got there, coworkers come sick with flu, after surgeries & with medical problems needing to go to the doctor  & managment won’t let them go home sick or to their doctors appts. because they don’t care about you & if you leave it counts against you with an occurrence, pretty much you are a salve there, I have seen so so many people quit due to the lack of empathy & careless about personal issues. Examples: Coworker quit due to managmente denial of taking the time off from work to go to a follow up  doctor appt. after surgery; another quit because they kept denying giving her vacations & not giving her  2yo PTO already accumulated; another quit because inspite her college degree & customer service experience was paid the same as a high school graduate; another one quit due to denial of trying to change her work schedule due to family issues,  etc. Recruiters are not clear & are deceiving, they keep changing their stories & at times won’t reply to your emails at all, managers promise you advancements when in reality there is no posibilites for it (unless you take their position) because the headquarters are some where else on another state  & they only need interpreters & operators where you are located, managers & supervisors are at times less educated & less knowledgable than several of the interpreters, managers/supervisors have favorites & those ones get away with more permissions such as vacation time, days off, etc. They mandate  you to keep taking 10hrs/year of interpretation classes where they offer them to you & by the way they charge them to you  for it, I have seen coworkers get paid less of what they should get in their paychecks & when they go ask to manager about the pay mistake then my woworkers get yelled at & since several months haven’t even pay back that money for  their mistake, but when they pay you $4 more by mistake they go after you to give it back ASAP. Makes me think CEO’s only care about $$$, I suggest for the owners of Martti, to go & visit the different call centers around the country & talk to employees so they find out how poorly their employees are treated & to see  what is going on in their company if they want to keep growing as a company since their employees turn around (quitting the job) is very high

Interpreting work at LAN is interesting and challenging and provides a unique and rewarding opportunity to assist people in need all over the country. Most patients and medical providers are very grateful for the service we provide. The company promotes a multi-cultural environment and places a great deal of emphasis on training and continuing education. The variety of medical appointments and working alongside other interpreters really helps me to expand my vocabulary and sharpen my skills as an interpreter. The work is fast-paced and the day goes by quickly. 

Though you might earn more per hour working independently, by working at LAN there is no need to travel all over the city for appointments adding wear and tear to your vehicle. There are no long waits in a hospital waiting room. There are no patients coughing or sneezing on you. You don't have self-employment taxes and don't need to calculate taxes for every little suburb where you handle appointments. Plus, the benefits are quite good. Management has proven to be very reasonable and flexible with my schedule to the degree that I have also been flexible with the company's needs. 

The downside is that you are very busy. There is very little time to take care of personal matters or phone calls or even to send a text. The technology can also create a challenge at times. Microphones and cameras are just not as good as your own eyes and ears, so it can sometimes be difficult to see and hear what is happening in a room when you're not physically present in the hospital.  And by the end of the day, the headphones are definitely hurting my ears. But overall the tech works quite well, and it's nice to have computer resources at your fingertips during an interpretation.

Martti has the potential to be a great company. However, not with the current policy/management. Martti was already paying interpreter less than the national average ($16.5/hour) in compare to $20-$25. This month, they announced the new compensation model were they drastically cut the base salary for all interpreters to $12/hour. In return, they offered paying 15 cent/ call minute. They only announced the new model after outsourcing their busiest line (Spanish) to Puerto Rico, where they opened a new center, with minimal wages payment this Summer. The calls flow was diminished as a result, and the 15c/min is not enough to get us back to where we started. The new salary cut only involved the interpreters. None of the management was affected by it. They don't offer any kind of benefits to part-time interpreters. In fact, they try very hard to avoid offering benefits by hiring more part-time interpreters. 
Their software always run into errors. To fix that, they change their protocol constantly, where interpreters have to do something new every time. They don't appreciate loyalty. The new cut involved employee who have been working in the company for 4-5 years. They only offer contractor position, stating in their offer letter that you can be terminated at any time without any legal responsibility. They always project the feeling that you do not belong to the company. For example, they offer online training to fulfill the CCHI continuous education (10 hours/year), but you still have to pay for that training. 

In sum, they need to appreciate their employee, better management and engineering team.

This company really dives deep to understand people. How to make employees happier? How to consider employees. They strive to promote from within before looking for outside talent. 

It is a very fast paced environment and if you are unable to work under pressure and give your best all of the time, this might not be a good fit for you. 

With growth in a company, comes change. Those complacent individuals lacking flexibility or willingness to change will only hold the company back from being at its highest potential. They're always looking to make things better, how to improve. They send out surveys to the entire staff asking about everything from how they can make you happier and even surveys on coffee and donut tastings. They send out cool newsletters every month. They're active on social media to discuss important topics such as, Mental Health Day. They do an end of the year celebration handing out tons of rewards and gifts. But no matter what, people always find something to complain about.

Management always hears me out. My suggestions are always taken into consideration and I appreciate that immensely. As busy as my Manager is, he always makes sure to check in with me daily.

I would say that for anyone looking for a challenge, to learn from amazing and intelligent individuals, to be a valuable asset, to be part of a growing company and can appreciate any amounts of improvement and effort.. this would be a great place for you to work.

Martti [aka Language Access Network (LAN) is a well-organized company that is culturally diverse, which is one of the things I love most about being here. It is a fast-growing company that provides interpreting services in more than 250 languages. 

There is no such thing as a perfect job with no complaints. There will always be something, but by far this is the best place I think one can work at. Everyone works as a team to provide services and do their best as a company in an efficient way. 

The supervisors are friendly and kind-hearted; and coworkers are sweet and welcoming. Unfortunately, you don't get to spend much time with coworkers. But it's nice to have that sense of independence at work. Supervisors will also reach out to see how you're doing, and will ask how they can help you improve. I'm honestly very impressed by management and how they get back to you quickly, despite their busy schedules. 

It can be very fast paced on certain days, specially for Spanish interpreters. But the more interpreters working, the less the call volume is. I've learned more about culture and diversity at work thanks to other coworkers, and even patients. I always learn at least 5-10 new words or terms a day. 

If you enjoy helping people, diversity, and learning then Martti is a company you'll want to work for.

I've worked for MARTTI for less than 2 years now and it is a good place to work at.
Constant growth, change, and upward momentum. Working for this company has helped develop my professional business skills as well as my personal life skills although I've been an interpreter since 2003 but I've learned a lot here.

Continuously training sessions and room for advancements. 
All of our supervisors and leads and many managers started as interpreters/operators. 

Management are flexible and can be reached to talked to.
If I have a concern or I need to reschedule my shift, They are willing to do so, even if it is less than 6 months from prior changes. 
As an interpreter, I see the management as a support rather than anything else. They are there to help us so we can do our jobs. 

The new Columbus center manager is great. We see her more often on the floor (Where interpreters and operators work). She shares our concerns and listens to our issues and try her best to accommodate us. 

We also have a quality assurance dept and they are great. They monitor our performance and support us to be "extra"  professionals. 

My colleagues are great and diverse. We have almost every language on plant earth. They are all friendly and supportive. They are just top notch.

I've been working with LAN/MARTTI for over a year now and at the beginning, The made me feel like I own the place. It all about us and the management are here to support us but, Since the beginning of this year, 2018 MARTTI  has descended and culturally declining. They are have transited from a culturally based company to a company that trying to follow the steps of corporate with the same carelessness and many silly rules such as the point systems (If we are late 6 min even if we were stuck in a traffic, then a half point is what we get).
A lot of requirements to continue working here, We have to be nationally certified which required to get tested and have to pay money (If we were able to do that with the first 6 months of hiring then it is free).
Even with training classes that MARTTI provides, We have to pay!
And for the advancements, If you know no one in the management and you are not a fawning, then forget about it!
Pay is not equal! Some interpreters get more than others! It just depends of who you know and how good are you with negotiations.
Management are being paid more than us whereby, It is us who are making the money!
Without the interpreters, This company with go broke!
Unless you really need the money, then don't apply!

The company offers a fast paced environment with continuous training. A typical day at work includes many calls from all over the States and a wide arrange of departments. Coworkers are very nice and helpful. Management at local office can be reached easily and very accessible. The most enjoyable part of the job is to be able to help people in the community. The hardest part is to be seated for long periods of time and not being able to have quality time with coworkers. 
Payment is decent but could be improved. Especially if working on weekends or late at night. The company offers benefits if you work more than 32 hours/week which is not the norm around. 
The part I consider should be addressed is the recruiting process. Recruiters seem lost. They don't deliver a clear message. 
I would recommend this job to people who enjoy helping others and with a strong/fluent vocabulary in English and target language.

Martti has a wonderful group of staff and employees who are dedicated to help, very family oriented environment. Matti has a lot of positives and great benefits (Health, Vision, Dental). The salary compensation is fantastic as well as the quality of life is there. You have control of your schedule which allows opportunity to have a normal life outside of work. The training is amazing and very informative, if this is your first step into interpretation you have come to the right place. Martti not only provides hands-on training but the opportunity to expand your skill set and knowledge of Medical Interpretation!!!

All members of management are friendly, kind and, understanding. They are willing to work with all of the employees. There are no false promises things are done in a very detailed manner as management will try their best to adjust accordingly to the needs of the business and the needs of the employee.

Working for this company has been a pleasure and a wonderful experience/ opportunity there's always room for growth! You can expand your knowledge and take on new challenges within this company.  I would recommend working for Martti!

I used to work overnight 11 PM - 7AM. Most of the calls are from Emergency Department, where everything happens, from a mild belly ache to a trauma, or emergency surgery, heart attack and labor & delivery.
I learn every day a new medical terminology, procedures, new medicines and to how to manage stressful situations.
All the co-workers are very nice and if you need a help, everybody will be there for you.
The hardest part of the job is the situation where you are interpreting bad news or violence and others.
The most enjoyable part of the job for sure it is go home knowing you  made a difference in a person's life. It is wonderful when I see a child smiling for me, waiving and a mother so grateful to the hospital in providing the interpretation services.
I love to help people, a love to be challenged everyday and I love to study, research in order to make sure I will be updated and improving the quality of my service.

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